What MedAire does

MedAire, founded in 1985 and headquartered in Phoenix, Arizona, is a provider of integrated medical, security, and travel safety services for the commercial aviation, business and general aviation, and luxury yacht sectors. Operating as a subsidiary of International SOS, the company runs a 24/7 ground-based medical advisory service branded MedLink, supported by a global infrastructure of 27 Assistance Centres, more than 85,000 approved medical providers, and over 4,800 medical professionals. MedAire is ISO 9001:2015, 27001:2013, 27701:2019, and 13131 certified, and holds a UK MHRA Wholesale Distribution Authorisation (WDA) license for medical kit distribution.

The company's product portfolio centers on the MedLink service and extends to the MedAire In-Flight App (with AI-guided emergency support), the Aviation Medical Kit (AAMK), the Contingency360 crisis and travel risk management product, the Aviation Security Awareness Course, and partnerships with third parties such as fit2fly and Risk Intelligence. Service delivery combines live medical advisory from board-certified specialists with pre-flight training, equipment provision, and digital tools designed for crew and operator use.

MedAire serves more than 180 commercial airlines, approximately 90% of Fortune 100 corporate aircraft operators, and roughly 75% of the world's superyachts, handling over 59,000 in-flight medical cases in 2024. Revenue is generated through recurring membership subscriptions, hardware sales (medical kits and defibrillators), training programs, and ancillary services, with enterprise and corporate customers forming the core commercial base.

Name

MedAire

Legal name

MedAire, Inc.

Website

https://medaire.com

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

501–1,000 employees

Short description

MedAire provides 24/7 in-flight medical advisory, security, and travel safety services to 180+ commercial airlines, ~90% of Fortune 100 corporate aircraft operators, and ~75% of the world's superyachts via its MedLink platform and global medical provider network.

Ownership category

akta.pro rank

Product category

Aviation and Maritime Medical & Security Services

NAICS

Support Activities for Water Transportation (4883)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000), Wholesale-Drugs, Proprietaries & Druggists' Sundries (5122)

akta.pro primary industry

Emergency Response, Assistance & Medical Evacuation Services (THACAEAC)

akta.pro secondary industries

Medical Assistance & Telemedicine for Travelers (THACANAE), Medical-Grade Device Connectivity & Device Management (MDM) (HLACAFAG), Medical Assistance & Ship-to-Shore Healthcare Coordination (TLAHAJAG)

Keywords

• Aviation medical services
• In-flight medical advisory
• Maritime safety services
• Travel risk management
• Crisis response services

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices10 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Membership Subscriptions: MedAire generates revenue primarily through membership subscriptions (e.g., MedAire360 for business aviation) providing ongoing access to medical and security assistance, monitoring, and support services. Membership fees are recurring and typically sold on an annual or multi-year basis.
2. Medical Kit Sales and Refurbishment: Sale and refurbishment of advanced aviation medical kits (EMK, AAMK) and superyacht medical kits (MCA Category A, B, C) along with supplementary medical equipment including Corpuls3t and VitalStream devices.
3. Training Services: Aviation medicine-led first aid training, crew training (Crew-Direct Training FLEX), disability awareness training, aviation security training, and diving medicine training delivered globally.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

MedAire provides 24/7 ground-based medical advisory and security assistance to flight crews, passengers, and superyacht operators through its MedLink global call centres. Its commercial offerings include the MedLink service, MedAire360 membership programme for business aviation, Fit-to-Fly passenger assessments, operational security intelligence, medical kits and refurbishment, training, and crisis response (Contingency360). For yachts and maritime it delivers VitalStream wearables, Corpuls3t monitoring devices, MCA-compliant medical kits, MediConnect VoIP, and medical evacuation coordination.

Product overview

MedAire provides a comprehensive suite of medical, security, and travel safety services across three verticals: Commercial Aviation, Business & General Aviation, and Luxury Yachts. The core product is MedLink, a 24/7 ground-based medical advisory service connecting flight crews with aviation-trained physicians for real-time emergency guidance. MedAire360 is the flagship membership program bundling medical/security assistance, intelligence alerts, and real-time support for business aviation operators. The portfolio includes specialized medical kits (AAMK, EMK, DAK), the MedAire Aviation App for in-flight data collection, VitalStream wearable vital signs monitoring, Corpuls3t monitoring devices, Contingency360 crisis response, and MediConnect VoIP for yachts. Training products include Aviation Security Awareness Course, Disability Awareness Training, and First Aid Training. The ecosystem also encompasses Fit to Fly passenger assessments, Operational Security intelligence, Injured Survivor Support, and Mental Health Support services.

Differentiator

Problem solved

Functional benefit

Brands

• MedLink: Ground-based medical advisory service for in-flight emergencies, connecting crew directly to physicians 24/7
• MedAire360
• Fit to Fly
• Contingency360
• MediConnect
• VitalStream
• Digital Assessment Kit (DAK)
• Advanced Aviation Medical Kit (AAMK)

Products and services

• MedLink 24/7 ground-based medical advisory service connecting flight crews and superyacht crews directly with aviation-trained physicians for real-time guidance during in-flight or at-sea medical emergencies, including patient assessment, treatment decisions, and diversion recommendations.
• MedAire360 Comprehensive membership service for business aviation combining medical and security assistance, real-time intelligence alerts, and support for crew and passengers on land, at sea, and in the skies.
• Fit to Fly Passenger health screening assessment service for airlines evaluating whether passengers are medically fit to fly before boarding, helping reduce in-flight medical emergencies and unnecessary flight diversions.
• Contingency360 Crisis response service for business aviation integrating GoCrisis crisis management software with real-time aircraft monitoring, emergency response management, crisis training, and family assistance.
• Crew Support 24/7 access to medical and security experts for airline crew health, safety, and operational support.
• Operational Security Aviation security intelligence solution delivering timely, actionable threat analysis through 24/7 Aviation Security Centre monitoring, embedded maps, FIR/airport geolocation, and Breaking Alerts.
• Injured Survivor Support (ISS) Structured medical assistance and case management for passengers and crew injured in aviation accidents, providing support from incident response through recovery.
• Emergency Medical Kit (EMK) Standardized medical kit for commercial aviation meeting regulatory requirements for emergency medical supplies on scheduled flights, with refurbishment services available.
• Advanced Aviation Medical Kit (AAMK) Redesigned advanced medical kit for business aviation providing enhanced emergency medical supplies and equipment for crew to manage in-flight medical emergencies.
• Digital Assessment Kit (DAK) Medical-grade diagnostic tools combined with an intuitive patient intake and assessment app, enabling crew to conduct thorough medical evaluations and transmit readings to MedLink.
• MedAire Aviation App (In-Flight App) Mobile application for crew to collect patient data, communicate with MedLink physicians, and receive guided emergency response support during in-flight medical events.
• VitalStream State-of-the-art wearable device providing continuous, real-time monitoring of vital signs for superyacht crew and guests.
• Corpuls3t Advanced defibrillator (AED and manual) and patient monitoring device with modular design allowing remote monitoring up to 10m away, capable of transmitting live vital signs and ECG data to MedLink.
• MediConnect VoIP application for superyachts enabling voice communication with MedAire's medical support services and pairing with the Digital Assessment Kit for remote assessments.
• Global Medical Kit (MCA Category A&B) Comprehensive medical kit meeting MCA Category A&B standards, providing a wide range of medications, dressings, and equipment for superyacht crew, guests, and owners.
• Offshore Medical Kit (MCA Category C) Medical kit meeting MCA Category C standards containing medications and equipment to respond to medical concerns and life-threatening incidents on superyachts.
• Mental Health Support Structured mental health support and resources for superyacht crew members, including emotional support sessions and access to mental health professionals.
• First Aid Training Aviation medicine-led first aid training for cabin crew, developed by medical professionals with direct experience in flight medicine and airline operations.
• Disability Awareness Training Aviation-focused training on assisting passengers with disabilities, emphasising practical strategies for preserving passenger dignity while ensuring crew safety.
• Aviation Security Awareness Course Training course providing aviation security awareness education for aviation professionals, covering operational security threats and mitigation.
• Peer Support Programs Aviation peer support programmes designed to reduce mental health stigma and provide crew members with confidential support, integrated with EAP and clinical escalation pathways.

Quantifiable outcome

• 59,000+ in-flight medical cases handled in 2024 (approximately 1 in every 600 flights)
• +6 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature8 records

Partnerships

Nine partnerships are on record, tiered key and core.

• Global Aerospace (SM4 Aviation Safety Program) / Duke UniversitykeyStrategic or Co-development Partner · 8 July 2026Global Aerospace's SM4 Aviation Safety Program collaborated with MedAire and Duke University to conduct a comprehensive study of 77,790 in-flight medical events across 84 airlines representing 31% of worldwide commercial air traffic. The study identified specific medical conditions with the highest odds of triggering aircraft diversions: suspected stroke (20x), acute cardiac emergencies (8x), and altered mental status (7x).
• Air EuropacoreStrategic or Co-development Partner · 1 March 2026Air Europa partnered with MedAire to become the first Spanish airline to implement advanced medical assistance solutions across its entire fleet, providing AI-guided emergency support and real-time access to aviation-trained physicians during flights. Starting in March, all Air Europa and Air Europa Express flights use MedAire's In-Flight App and MedLink advisory service, with ground staff gaining access to a passenger fit-to-fly assessment tool. Air Europa also plans to equip its Boeing 787 Dreamliner fleet with ECG devices.
• Gulf AircoreStrategic or Co-development Partner · 12 January 2026Gulf Air, the national carrier of Bahrain, is expanding its partnership with MedAire to enhance in-flight safety by integrating new medical support services. The expansion includes four MedAire solutions covering medical emergencies, screening, real-time data collection, and layover support, to support Gulf Air's international growth.
• EgyptAircoreStrategic or Co-development Partner · 17 November 2025EgyptAir announced a cooperation with MedAire during Dubai Airshow 2025 to enhance its operational safety and security. The partnership aims to improve threat assessment, compliance with security standards, crisis management, and support expansion plans.
• NBAA (National Business Aviation Association)coreGTM or Marketing Partner · 16 October 2025MedAire became an affinity partner of the NBAA, offering members 10% savings on mental health support services. The partnership was announced alongside the launch of Contingency360 crisis response service at the NBAA-BACE convention in Las Vegas.
• GoCrisis (via Contingency360)keyTechnology or Integration · 16 October 2025MedAire integrated GoCrisis capabilities into Contingency360, its crisis response service for business aviation, combining crisis management software with real-time aircraft monitoring and family assistance. Contingency360 was showcased at NBAA-BACE 2025.
• fit2flycoreStrategic or Co-development Partner · 1 October 2024MedAire and fit2fly announced a strategic partnership at the World Safety Operations Conference in Marrakech and the Aviation Health Conference in Lisbon to transform the medical clearance process in the airline industry. The collaboration combines fit2fly's digital automation platform with MedAire's nearly 40 years of expertise serving over 180 airlines, aiming to streamline passenger health screening, reduce paperwork, and eliminate inefficiencies in medical clearances. The partnership ensures compliance with HIPAA, GDPR, and ISO 27001 standards.
• Risk IntelligencecoreTechnology or Integration · 25 January 2024Risk Intelligence, a maritime security intelligence provider, partners with MedAire to deliver integrated security information through MedAire's Maritime Risk Map and bespoke voyage/threat assessments. The partnership supports superyacht clients with port, sea, and voyage security threat data and informed decision-making for high-risk transits such as the Red Sea.
• CRS YachtscoreGTM or Marketing PartnerCRS Yachts, a superyacht specialist insurer, has a Direct Billing Agreement (DBA) with MedAire allowing direct invoicing for covered medical services, creating a fully integrated service for yacht clients and reducing administrative burden.

Scale indicators13 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Global Rescue: Provides emergency medical evacuation, security extraction, and travel risk management services to individuals, corporations, and governments; directly comparable membership-based assistance model and overlapping customer base of frequent travellers and high-net-worth individuals.
• Healix International: Provider of international medical, security, and travel assistance services for expatriates, business travellers, and government clients; directly comparable membership model and remote medical advisory capability.
• Crisis24 (Gardner): Integrated risk management and security services firm offering travel risk, medical assistance, and crisis response to corporations; competes directly in the duty-of-care, traveller tracking, and aviation/super yacht security advisory space.

Broad incumbents

• Control Risks: Global risk consultancy specialising in political, security, and integrity risk for corporate clients; competes in the aviation/super yacht security intelligence and corporate duty-of-care space that MedAire is expanding into via Contingency360 and Aviation Security.
• Europ Assistance: Global travel, medical, and roadside assistance provider serving insurers, automakers, and corporate clients; overlaps with MedAire in traveller medical assistance and evacuation, though less specialised in aviation and maritime.
• International SOS: Parent company and broader medical/security assistance platform serving multinationals, governments, and travellers globally; overlaps with MedAire on aviation and maritime medical advisory but operates at a much larger scale across all travel-risk verticals.
• AIG Travel / Travel Guard: Travel insurance and assistance provider offering medical and security assistance to travellers worldwide; broader insurance-led business model but directly comparable emergency medical assistance and evacuation services.

Emerging players

• WorldClinic: Telemedicine and remote medical support provider for superyachts, private aviation, and remote operations; competes specifically with MedAire's yacht and business aviation medical advisory, particularly on VitalStream and DAK-enabled remote monitoring.
• Northcott Global Solutions: Aviation-focused crisis response and assistance company providing medical, security, and rescue services to business aviation operators; competes most directly with MedAire360 and Contingency360 in the business aviation segment.
• Osprey Flight Solutions: Aviation-specific risk intelligence and security services provider for business aviation and commercial operators; directly comparable in flight-risk alerting and security advisory to MedAire's Operational Security and Aviation Security Alerts products.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/nordstrom-product-group

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MedAire