Positivo S+

What Positivo S+ does

Positivo S+ is a Brazilian Managed Service Provider founded in 2009 that delivers integrated IT services to large enterprises across Brazil and Latin America, operating as a services division under Positivo Tecnologia S/A. The company serves more than 90 enterprise clients spanning regulated industries including financial services, insurance, government, mining, airlines, and streaming, with operational coverage across 20 Latin American countries and direct service in Brazil, Argentina, Colombia, and Mexico. Its service portfolio is organized around five core pillars: Digital Workplace, Cloud Services, Cybersecurity, IT Infrastructure & Cloud, and Application Services, with newer additions including Data & Analytics and Master Data Management.

The technology stack is built on four proprietary platforms: mAIs™ (Modular AI Suite) serves as the AI intelligence layer connecting automation, machine learning, and governance across services; Estella is an AI-powered virtual service desk analyst that has processed 475,000+ interactions for 116,000+ users across Microsoft Teams, WhatsApp, Telegram, and Workplace; WIT™ provides AI-driven infrastructure orchestration; and ACloud Portal offers centralized cloud management with cost optimization insights. The company holds AWS partnership status since 2017 and maintains certifications including PCI DSS, ISO 27001, SOC 1, and LGPD compliance. Field Services Management covers 1,148 locations with 96,000+ supported assets across the region.

Positivo S+ generates revenue through recurring managed services contracts (Digital Workplace, Cloud, Cybersecurity, IT Infrastructure), professional services (IT projects, specialized talent allocation), and cloud services through AWS partnership. Pricing follows subscription models for service desk tiers (Bronze through Diamond), consumption-based cloud pricing, and quote-based professional services. Go-to-market relies on direct enterprise field sales with specialized consultants, website-driven lead generation with multi-language consultation, and strategic partner networks for international geographic coverage. The company invests over USD 4M annually in talent development and operates with a workforce of 1,001-5,000 employees.

Name

Positivo S+

Legal name

Positivo Tecnologia S/A

Website

https://positivosmais.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Positivo S+ is a Brazilian Managed Service Provider founded in 2009 that delivers integrated Digital Workplace, Cloud, Cybersecurity, IT Infrastructure, and Application Services to large enterprises across 20 Latin American countries, powered by proprietary AI platforms including mAIs™, Estella, and WIT™.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (5415), Computer Facilities Management Services (541513), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

Service Catalog, Request Fulfillment & Self-Service Portals (BPAEAJAI), Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL)

Keywords

• Managed IT services
• Digital workplace solutions
• Cloud managed services
• Cybersecurity services
• IT infrastructure management

Headquarters

HQ city

Uberlândia, Minas Gerais

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed Service Provider Contracts: Recurring managed services contracts providing continuous IT management including Digital Workplace, Cloud Services, Cybersecurity, and IT Infrastructure. Revenue generated through ongoing service delivery with SLA guarantees.
2. IT Projects: One-time project-based services for specific IT infrastructure needs, consulting, customized solutions development, and training. Flexible hiring model for one-off demands.
3. Professional Services / IT Talent: Providing specialized IT personnel for project execution, including monitored staffing, talent absorption, and recruitment services. Investment of over USD 4M annually in talent development.
4. AWS Cloud Services: Cloud services through AWS partnership including migration, management, and specialized consulting. Revenue from cloud resource consumption and management fees.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Positivo S+ is a Managed Service Provider (MSP) that delivers integrated IT services across five pillars: Digital Workplace (service desk, field services, DEX), Cloud Services (management, BCM, projects), Cybersecurity (SOC, IDM, MSSP), IT Infrastructure & Cloud (management, governance, projects), and Application Services (maintenance, agile development, professional IT talent). The portfolio is powered by proprietary AI platforms—mAIs™, Estella, and WIT™—that automate service delivery for large enterprise customers across Brazil and Latin America.

Product overview

Positivo S+ is a Managed Service Provider (MSP) offering a comprehensive portfolio of technology services organized around five core pillars: Digital Workplace, Cloud Services, Cybersecurity, IT Infrastructure & Cloud, and Application Services. The platform operates on a modular architecture centered on proprietary AI platforms (mAIs™ and WIT™) that power intelligent automation across all service lines. Digital Workplace combines end-user support, field services, DEX management, and AI-powered service desk (Estella) for employee productivity. Cloud Services delivers managed cloud operations, disaster recovery, and migration through the ACloud Portal. Cybersecurity provides MSSP services including SOC, IDM, and vulnerability management. IT Infrastructure & Cloud encompasses infrastructure management, governance, and project services. Application Services covers maintenance, agile development, and professional IT talent. The company holds AWS partnership status since 2017 and was recognized as a Leader in the ISG Provider Lens Future of Work Services 2025.

Differentiator

Problem solved

Functional benefit

Brands

• mAIs™ (Modular AI Suite): Proprietary AI platform integrating artificial intelligence, automation, machine learning and governance for intelligent operations.
• Estella
• WIT™ (Wisdom Information Technology)
• ACloud Portal

Products and services

• Digital Workplace Managed services focused on digital employee experience, combining end-user support, field services, IT asset management, DEX, and AI-powered service desk to ensure productivity and convenience for enterprise employees across distributed locations.
• Cloud Services Managed cloud services providing 24x7 monitoring, security, cost optimization, and automation for AWS cloud environments with centralized management through the ACloud Portal; covers migration, business continuity, and project-based cloud implementations.
• Cybersecurity Managed Security Services Provider (MSSP) offering comprehensive cybersecurity including 24x7 SOC monitoring, identity and access management, vulnerability management, and security consulting aligned with PCI DSS, ISO 27001, and LGPD compliance requirements.
• IT Infrastructure & Cloud Services Proactive infrastructure management and project services delivering 24x7 observability, environment administration, advanced support, and project management using the WIT™ orchestration platform; achieving up to 35% reduction in critical incident response time and 25% reduction in high-complexity incidents.
• Application Services Software factory covering application maintenance and support (AMS), agile development cells using Scrum methodology, and professional IT talent allocation; with documented 30–40% reduction in software development execution time using AI tools and 10-day onboarding for AMS engagements.
• Master Data Operation Center Master Data Management (MDM) delivered as a SaaS solution and managed services for LATAM markets, eliminating data silos and ensuring AI-readiness through workflow, data modeling, and governance capabilities.
• mAIs™ (Modular AI Suite) Proprietary Modular AI Suite platform serving as the intelligence engine for Digital Workplace solutions, integrating artificial intelligence, automation, machine learning, and governance to connect people, processes, data, and systems across intelligent operations.
• Estella AI Virtual Service Desk Analyst AI-powered virtual service desk analyst awarded by HDI in 2019 and 2021, handling 116,000+ users with 475,000+ interactions, 83% user satisfaction, 76% first-contact resolution, and support for Portuguese, English, and Spanish across multichannel deployments.
• WIT™ (Wisdom Information Technology) AI-powered infrastructure orchestration platform providing digital solutions for automation, integration, systemic orchestration, monitoring, and multichannel notifications across NOC operations, enabling up to 35% reduction in critical incident response time.
• ACloud Portal Proprietary centralized cloud management portal providing unified view of AWS infrastructure, service SLAs, monitoring, ticket management, cost optimization insights, and security best practices for enterprise clients.

Quantifiable outcome

• Up to 70% of support tickets resolved without human interaction
• +5 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability7 records

Feature5 records

Partnerships

One partnership is on record.

• AWS (Amazon Web Services)coreTechnology or Integration · 1 January 2017AWS Partner since 2017 with highly qualified and specialized professionals trained by AWS. Provides Amazon quality seal for cloud services including migration, management, and specialized consulting. AWS partnership supports the Cloud MSP solution with security best practices and scalable infrastructure.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Stefanini: Brazil-headquartered global IT services and managed services provider with similar scale and a comparable mix of digital workplace, cloud, cybersecurity, and application services — making Stefanini one of the closest direct competitors to Positivo S+ across Brazil and LATAM.
• Tivit: Brazilian end-to-end digital services company providing managed services, cloud, cybersecurity, and field services to enterprises in Brazil and LATAM — overlapping heavily with Positivo S+'s Digital Workplace and Infrastructure portfolios.
• Logicalis: Global IT solutions and managed services provider with strong presence across Latin America; competes directly with Positivo S+ in managed cloud, networking, and IT infrastructure services for large enterprises.
• Getronics: Global managed services provider with deep LATAM operations offering workspace, cloud, and security managed services — directly competitive with Positivo S+'s core Digital Workplace and Service Desk offerings.

Broad incumbents

• Capgemini: Global IT services and digital transformation provider with established Brazil and LATAM operations, competing in managed services, cloud, and digital workplace modernization deals served by Positivo S+.
• TCS: Global IT services and consulting giant with growing LATAM presence, offering managed services, cloud transformation, and cybersecurity; competes with Positivo S+ for large multi-country enterprise contracts.
• Accenture: Global professional services leader with broad managed services, cloud, and cybersecurity practices operating across Brazil and LATAM; competes with Positivo S+ at the high end of large enterprise managed services contracts.
• NTT Data: Large global IT services incumbent with significant Brazil and LATAM presence across cloud, infrastructure, and managed services — competes with Positivo S+ in enterprise managed services while also being a partner/channel option for some clients.

Others

• ServiceNow: Enterprise ITSM and digital workflow platform vendor whose agentic AI and service desk capabilities increasingly overlap with Positivo S+'s Estella/mAIs offering — relevant as both a potential competitor and ecosystem partner.

Emerging players

• Globant: LATAM-headquartered digital transformation specialist with strong AI engineering capabilities, increasingly overlapping with Positivo S+ in AI-augmented digital workplace, application, and data services for enterprise clients.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@positivomais
• LinkedInlinkedin.com/company/positivo-smais

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Positivo S+