PROCOM Stiftung - fondation - fondazione

What PROCOM Stiftung - fondation - fondazione does

PROCOM Stiftung (legal name: Stiftung Kommunikationshilfen für Hörgeschädigte) is a Swiss charitable foundation established in 1988 and headquartered in Olten, Switzerland. The organization provides communication accessibility services for deaf and hard-of-hearing individuals across Switzerland, operating a portfolio of human-mediated interpreting and mediation offerings. Core products include on-site sign language interpreting (Dolmetschen vor Ort), video-based interpreting via the myPROCOM platform launched November 2024, online remote interpreting for digital meetings, on-demand interpreting via PROCOM NOW, and text mediation services that convert spoken language to written text and vice versa. Supporting offerings include a 24/7 SMS emergency interpreting service, cultural mediation, document translation, and the Inklusiv-Abo subscription package.

Underlying technology centers on the myPROCOM customer portal and the EASY ACCESS online booking module, which together enable self-serve registration, video interpretation sessions, text mediation, and direct interpreter reservation with availability checking. The platform is supported by a webcockpit login environment (webcockpit.procom.ch) and a website built by partner agency S. Media Agentur. Service distribution is multi-channel: self-serve digital booking, direct enterprise scheduling for on-site assignments, and SMS-based emergency access.

The business model combines fee-for-service professional interpreting (on-site and online, with published tariffs for each modality), recurring subscription revenue via Inklusiv-Abo and platform access, and institutional contracting with healthcare and government clients. Marketing relies on community engagement, a trilingual web presence (German, French, Italian), seasonal newsletters, social media channels, and periodic community events. As a non-profit foundation under Swiss law, PROCOM is also supported by donations and a public-benefit mission, with ownership resting with the foundation itself rather than shareholders. Leadership is represented by authorized signatories Irma Weber, Alain Schindler, and Roman Probst.

Name

PROCOM Stiftung - fondation - fondazione

Legal name

Stiftung Kommunikationshilfen für Hörgeschädigte

Website

https://procom.ch

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

11–50 employees

Short description

PROCOM Stiftung is a Swiss non-profit foundation providing sign language interpreting, video mediation, text mediation, and 24/7 SMS emergency interpreting services for deaf and hard-of-hearing individuals and institutional clients across Switzerland, delivered via the myPROCOM platform and on-site dispatch.

Ownership category

akta.pro rank

Product category

Sign Language Interpreting and Accessibility Communication Services

NAICS

Translation and Interpretation Services (541930)

akta.pro primary industry

Special Education, Disability Support & Inclusive Education Nonprofits (BPAGADAH)

Keywords

• Sign language interpreting
• Deaf communication services
• Video remote interpreting
• Accessibility mediation services
• Emergency text interpreting

Headquarters

HQ city

Olten

HQ country

Switzerland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Interpreting Services: On-site and video-based sign language interpreting services provided to deaf and hearing individuals, with fees based on service type and duration.
2. Online Platform Services: Access to myPROCOM video platform and EASY ACCESS booking system for remote interpreting services.
3. Inklusiv-Abo: Subscription package providing ongoing access to communication services for deaf and hard-of-hearing individuals.
4. Translation Services: Translation services converting between sign language and written/spoken language.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

PROCOM Stiftung is a Swiss charitable foundation that delivers professional sign language interpreting and communication mediation services for deaf and hard-of-hearing individuals. Its offering spans on-site interpreting, video-based interpreting via the myPROCOM platform, online remote interpreting, 24/7 emergency SMS interpreting, text mediation, cultural mediation, document translation, and the Inklusiv-Abo subscription package, serving both individual clients and institutional partners throughout Switzerland.

Product overview

PROCOM Stiftung is a Swiss foundation providing a comprehensive suite of communication services for deaf and hard-of-hearing individuals. The offering is a multi-channel service platform rather than a single software product, centered on human-mediated interpreting and mediation services. Core services include on-site interpreting (Dolmetschen vor Ort), video-based interpreting via the myPROCOM platform, online remote interpreting, and the on-demand PROCOM NOW service. Additional offerings include text mediation (myPROCOM), 24/7 emergency SMS service, cultural mediation, translation services, and the new EASY ACCESS module for direct online booking. The portfolio operates through the myPROCOM customer portal and complements these with subscription options (Inklusiv-Abo), serving both individual clients and institutional partners across Switzerland.

Differentiator

Problem solved

Functional benefit

Brands

• PROCOM NOW: Immediate video-based interpretation service enabling direct communication access for deaf and hard-of-hearing individuals.
• EASY ACCESS
• Inklusiv-Abo

Products and services

• Dolmetschen vor Ort (On-site Sign Language Interpreting)

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• S. Media Agentur, ZürichminorImplementation/ SI/ Consulting PartnerS. Media Agentur is responsible for the concept, design, and programming of PROCOM's website (procom.ch).

Scale indicators1 record

Recent moves5 records

Expansion highlights5 records

Regional players

• SignVideo: SignVideo provides British Sign Language video interpreting and relay services for individuals and organizations. It is comparable to PROCOM's sign-language video mediation, but is focused on the UK rather than Switzerland.
• InterpreterNow: InterpreterNow provides remote British Sign Language interpreting and direct booking for individuals and organizations. It is a regional analogue to PROCOM's direct booking, video interpretation, and accessibility mission, focused on the UK.

Direct peers

• ZVRS: ZVRS provides on-demand video relay and sign-language interpretation services. It is comparable to PROCOM NOW and myPROCOM because both connect users with interpreters through immediate, technology-enabled access.
• Convo: Convo provides video relay, remote sign-language interpreting, and related communication-access services. It overlaps directly with PROCOM's video interpretation, text mediation, and consumer accessibility offering.
• Purple Communications: Purple offers video relay and related communications-access solutions for deaf and hard-of-hearing people. Its remote interpreter-access proposition directly overlaps with PROCOM's video interpretation and digital self-service channels.
• Stratus Video: Stratus Video provides video remote interpretation for healthcare and other institutional customers through human interpreters. It overlaps with PROCOM's video interpreting and healthcare or government use cases, although Stratus is not limited to sign language.
• Martti: Martti provides video remote interpretation, including sign-language services, primarily for healthcare organizations. It is comparable to PROCOM's video mediation and healthcare customer segment, with differences in geographic focus and language mix.
• Sorenson Communications: Sorenson provides video relay and sign-language interpretation services for deaf and hard-of-hearing users. It is a close analogue to PROCOM's remote sign-language interpretation and accessibility mission, although Sorenson operates at substantially greater scale in the United States.

Emerging players

• Boostlingo: Boostlingo offers an interpreter marketplace and technology platform for on-demand phone and video interpretation, including accessibility use cases. It is comparable in booking infrastructure and remote delivery, although its language scope is broader than PROCOM's sign-language focus.

Broad incumbents

• LanguageLine Solutions: LanguageLine provides on-demand spoken and sign-language interpretation, translation, and video or phone language services to organizations. It is a broad incumbent comparable on institutional accessibility, interpreter networks, and remote delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@Procom-deaf
• Facebookfacebook.com/profile.php?id=61551537611845
• LinkedInlinkedin.com/company/procom-stiftung-fondation-fondazione
• Instagraminstagram.com/procom.ch

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PROCOM Stiftung - fondation - fondazione