What Pro-Com Consulting does

Pro-Com Consulting P/L is an Australian private company founded in 2005 and headquartered in Melbourne, Victoria, that designs, develops, and delivers specialist instructor-led training programs in occupational violence and aggression management, crisis negotiation, critical incident management, and frontline safety and response. It serves frontline staff in private, corporate, and government sectors across eight documented verticals: healthcare; retail and hospitality; government, legal and compliance; transport including aviation; custodial, corrections and immigration; security, law enforcement and military; sports and recreation; and community support and welfare. The company's core product portfolio comprises OVAM/FLAC, CODE/Grey and Black, First Response Negotiator, Incident Controller, Aircrew Security Training (AST), Advanced Driving Training (ADAPT), Defensive and Last Resort Tactics with Public Order Management and Control and Restraint, and Manual Handling and Injury Prevention. Delivery is conducted by a mobile training team that runs up to six courses per day across metro and regional Australia and extends internationally to Papua New Guinea, Nauru, and Christmas Island.

The technology stack is built around human-delivered, scenario-based instruction, augmented by virtual reality simulations, gamified learning tools, mobile Wi-Fi-enabled electronic workbooks, and a QR-code system for attendance and evaluation capture, with the stated differentiator being ease of use and interoperability rather than any algorithmic capability. Pro-Com monetises primarily through bespoke professional services engagements, with each program tailored to client requirements on a quote-based pricing model, and supplements this with a partnership with a Registered Training Organisation that issues nationally recognised units of competency and statements of attainment against the company's mapped products, generating an additional licensing and credentialing revenue stream.

The company operates with a lean team of eight employees, including four named principals (John O'Neil, Mark McConnell, Mark Plumb, Stephanie Lockwood) and a Training Team, with no disclosed external investors, funding rounds, or M&A activity. Its credibility has been validated at the national level through the 2017 Council for Ambulance Authorities education award, Health Ministers award, and public sector leadership award, followed by the 2018 Prime Ministers award for people and culture in the public sector. Go-to-market is consultative enterprise field sales, with no public pricing and no disclosed app, API, or digital self-serve channel; the website functions as the primary marketing and lead-generation surface.

Name

Pro-Com Consulting

Legal name

Pro-Com Consulting P/L

Website

https://procomconsulting.com.au

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1–10 employees

Short description

Pro-Com Consulting is an Australian specialist training firm founded in 2005 that designs and delivers instructor-led programs in occupational violence management, crisis negotiation, critical incident management, and frontline safety for government, corporate, and private clients across Australia and select international markets.

Ownership category

akta.pro rank

Product category

Specialist Training Services

NAICS

Professional and Management Development Training (611430)

SIC

Services-Educational Services (8200)

akta.pro primary industry

Safety, Compliance & Risk Training Simulations (EHS, OSHA, Hazard Response) (EDAFAJAD)

akta.pro secondary industries

Risk, Compliance & Internal Controls Consulting (BPAHACAJ), Policy Management, Training & Ethics/Whistleblowing (BPAEAPAI)

Keywords

• Occupational violence training
• Crisis negotiation training
• Critical incident management
• Frontline safety training
• Workplace aggression management

Headquarters

HQ city

Australia

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Specialist Training Programs: Customized instructor-led training programs delivered to frontline staff across private, corporate and government sectors. Programs are tailored to specific client workplace challenges and include theory, practical exercises, and technology-based training components.
2. Nationally Recognized Qualifications: Partnership with a registered training organisation (RTO) to issue nationally recognized units of competency and statements of attainment against mapped training products

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Pro-Com Consulting designs, develops, and delivers tailored instructor-led specialist training programs covering occupational violence and aggression management, crisis negotiation, critical incident management, and frontline safety and response. Programs are delivered on-site at client workplaces across Australia and select international locations, combining theory, practical exercises, and technology-enhanced components (VR, gamification, eBooks), with nationally recognized qualifications issued through an RTO partnership.

Product overview

Pro-Com Consulting is a specialist training company offering a portfolio of distinct training programs focused on frontline safety, critical incident management, and first response. The core offerings include OVAM/FLAC (occupational violence and aggression management with adaptive communication), CODE/Grey & Black (crisis response), First Response Negotiator (hostage and crisis negotiation), Incident Controller, Aircrew Security Training (AST), Advanced Driving Training (ADAPT), Defensive/Last Resort Tactics and Public Order Management (POM) with Control and Restraint, and Manual Handling and Injury Prevention. These programs are tailored to client needs across government, corporate, and private sectors and incorporate technology-enhanced delivery through eBooks, virtual reality, and gamification tools.

Differentiator

Problem solved

Functional benefit

Products and services

• Occupational Violence and Aggression Management (OVAM) and Front Line Adaptive Communication (FLAC) Flagship training program covering occupational violence and aggression management combined with adaptive communication techniques for frontline staff across healthcare, government, retail, and other client sectors.
• CODE / Grey & Black Crisis and emergency response training program designed for managing critical situations faced by frontline and emergency personnel.
• First Response Negotiator Specialist training in crisis negotiation techniques for first responders and operational staff.
• Incident Controller Training program for managing and controlling critical incidents effectively across operational environments.
• Aircrew Security Training (AST) Security training specifically designed for aircrew members operating in the aviation and transport sector.
• Advanced Driving Training (ADAPT) Specialist advanced driving training program for security and emergency personnel.
• Defensive and Last Resort Tactics, Public Order Management (POM) and Control and Restraint Comprehensive tactical training covering defensive techniques, public order management, and control and restraint methods for custodial, correctional, law enforcement, and security personnel.
• Manual Handling and Injury Prevention Training program focused on safe manual handling practices and workplace injury prevention for frontline operational staff.

Quantifiable outcome

• 2017 CAA education award, health Ministers award, and public sector leadership award; 2018 Prime Ministers award for people and culture

Named customers8 records

Segments8 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• Registered Training Organisation (RTO)coreStrategic or Co-development PartnerPro-Com partners with a registered training organisation to issue nationally recognized units of competency and statements of attainment against its mapped training products. This partnership enables clients to receive formal qualifications alongside the company's specialized training programs.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• SECUREcorp: Australian security and integrated facility services with training arms serving healthcare, retail, and government. Comparable as a peer combining operational service delivery with related training for frontline workers.
• Wilson Security: One of Australia's largest security providers with in-house training (defensive tactics, control and restraint, public order management). Comparable as a direct competitor in the public order / frontline safety training niche.
• MSS Security: Australian security services firm with specialist training functions for frontline officers across government, transport, and critical infrastructure. Comparable as a direct peer combining operational expertise with tailored training for high-risk environments.

Emerging players

• iHASCO: Online health & safety and HR compliance training provider serving global enterprises. Comparable as a digital-first training provider offering scalable workplace safety and compliance courses that overlap with Pro-Com's preventive-training content.
• EdApp by SafetyCulture: Mobile-first microlearning platform used for workplace safety, compliance, and frontline training. Comparable as an emerging digital training player encroaching on traditional instructor-led WHS and compliance training with more scalable delivery.

Broad incumbents

• Chubb: Global fire, security, and safety services provider with established training academies across Australia. Comparable as a broad incumbent offering overlapping safety, security, and emergency preparedness training to enterprise and government clients.
• Control Risks: Global risk consultancy offering crisis response, crisis management, and security training programs to multinationals and government. Comparable as a broader incumbent with overlapping crisis negotiation and critical incident management content.
• St John Ambulance Australia: National first aid and emergency training provider in Australia, delivering accredited courses to healthcare, corporate, and government clients. Comparable as a recognized, vertically integrated training provider with formal RTO credentials.
• Sword Group: Global risk, compliance, and operational consulting firm with training capabilities for enterprise and public sector. Comparable as a broader incumbent offering risk-management, compliance, and capability-building training adjacent to Pro-Com's offerings.

Regional players

• Aspire Corporate Solutions: Australian corporate training, coaching, and organizational development firm serving enterprise and government clients. Comparable as a regional player with overlapping training services for workforce safety and compliance capability uplift.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/pro-com-consulting

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pro-Com Consulting