PWiK Gliwice

What PWiK Gliwice does

PWiK Gliwice (Przedsiębiorstwo Wodociągów i Kanalizacji Sp. z o.o.) is a municipal water and wastewater utility wholly owned by the City of Gliwice, Poland. It provides potable water supply, wastewater collection and treatment, and stormwater drainage to residents, businesses, and industrial customers across Gliwice, the Gliwice Agglomeration, and Pyskowice. Operating under Polish water-sector regulation with tariffs effective from 11 January 2024, the company runs a fixed-asset base that includes six water treatment stations (Rzeczyce, Kleszczów, Łabędy, Ostropa, Wilcze Gardło, Gliwice), the Central Wastewater Treatment Plant built in 2001, and the Smolnica facility, representing more than 355 million PLN of cumulative infrastructure investment.

The utility's commercial model is a regulated tariff-based monopoly, with revenue derived from volume-based water and wastewater charges plus stormwater fees within its exclusive service territory. Distribution is via a physically locked-in municipal grid, supported since June 2026 by digital channels including the E-BOK customer portal, SMS notifications, and online payments through Przelewy24. A real-time Water Level and Quality Monitoring System combining stationary sensors and mobile measurement stations was deployed in 2026 to support proactive network management.

Investment in modernization is funded by a combination of EU Cohesion Fund co-financing and own capital. The ongoing FEnIKS Phase II stormwater retention program, signed in June 2026 with NFOŚiGW at a total value of 184.7 million PLN and 116.5 million PLN of EU co-financing, runs to June 2029. April 2026 saw the company secure dedicated cyber-security funding for operational technology. The company recorded zero violations across 30 regulatory inspections in the 2023-2026 period and was recognized in a 2026 national ranking of Poland's best water utilities, reflecting stable compliance and operating performance.

Name

PWiK Gliwice

Legal name

Przedsiębiorstwo Wodociągów i Kanalizacji Sp. z o.o. w Gliwicach

Website

https://pwik.gliwice.pl

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

PWiK Gliwice is a municipal water and wastewater utility wholly owned by the City of Gliwice, Poland. It supplies potable water, wastewater treatment, and stormwater drainage to residential, commercial, and industrial customers across Gliwice, the Gliwice Agglomeration, and Pyskowice.

Ownership category

akta.pro rank

Product category

Water and Wastewater Utility Services

NAICS

Water Supply and Irrigation Systems (221310), Sewage Treatment Facilities (22132), Water, Sewage and Other Systems (2213)

SIC

Water Supply (4941), Sanitary Services (4950)

akta.pro primary industry

Non-Revenue Water (NRW) Reduction & Leak Detection (EUANAAAF)

akta.pro secondary industries

Wastewater Treatment Plant (WWTP) Operations & Maintenance (BPALAMAB), Municipal Wastewater Treatment Plants (WWTPs) (EUANADAA)

Keywords

• Municipal water supply
• Wastewater treatment
• Stormwater management
• Water utility services
• Sewage collection

Headquarters

HQ city

Gliwice

HQ country

Poland

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales

Revenue model

1. Water supply services: Supply of drinking water to residential, commercial, and municipal customers in Gliwice and Pyskowice, subject to regulated tariffs approved by the regulatory authority
2. Wastewater collection and treatment: Collection and treatment of municipal wastewater for the Gliwice Agglomeration and surrounding areas, billed according to regulated tariffs
3. Stormwater and rainwater management services: Municipal stormwater drainage and retention services funded in part by EU Cohesion Fund and national programs

Pricing tiers

Distribution channels2 records

Marketing channels3 records

Core offering

PWiK Gliwice is a municipal water and sewage utility providing drinking water supply, wastewater collection and treatment, and stormwater drainage/retention services to residential, commercial, and industrial customers in Gliwice, Pyskowice, and the Gliwice Agglomeration. The company operates multiple water treatment stations, the Central Wastewater Treatment Plant, and a growing portfolio of blue-green infrastructure for urban rainwater retention. It also offers a digital customer service portal (E-BOK) and SMS notification services.

Product overview

PWiK Gliwice operates as a municipal water utility providing integrated water supply and sewage services to the city of Gliwice. The company offers a unified service portfolio combining core infrastructure operations (water distribution, wastewater collection, treatment) with digital customer service tools. The primary digital product is E-BOK (Electronic Customer Service Office), an online portal enabling invoice management, online payments, meter readings, and application submission. Supporting infrastructure includes advanced water monitoring systems, retention reservoirs, and rain gardens for stormwater management. The company also provides SMS-based customer notification services. Services are delivered through physical customer service points at ul. Rybnicka 47 and 27.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Supply Services
• Sewage / Wastewater Collection and Treatment Services
• E-BOK (Elektroniczne Biuro Obsługi Klienta) - Electronic Customer Service Portal
• SMS Notification Service
• Network Connection Services
• Laboratory Services (Dział Laboratorium)
• Stormwater Drainage and Rainwater Retention Services

Quantifiable outcome

• FEnIKS Phase II project will create retention capacity of nearly 6,500 m³ at Kłodnica, 1,400 m³ at Klasztorna, and 4,800 m³ in upgraded existing reservoir, with monitoring sensors across the city
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature2 records

Scale indicators6 records

Recent moves6 records

Expansion highlights4 records

Others

• NFOŚiGW (National Fund for Environmental Protection and Water Management): State fund that channels EU Cohesion financing (including the FEnIKS programme that funds PWiK's 116.5M PLN project). Not a peer operator but a structurally linked counterparty — the key funding source for PWiK's infrastructure investment pipeline and a bellwether for sector capex availability.
• Izba Gospodarcza "Wodociągi Polskie": Polish Waterworks Chamber of Commerce — the national industry association for municipal water utilities. Not a direct competitor but a sector-level peer: comparable ecosystem participant representing the same regulated municipal utility model that PWiK operates under.

Direct peers

• Gdańska Infrastruktura Wodociągowo-Kanalizacyjna (GIWK): Gdańsk's municipal water and wastewater infrastructure operator. Directly comparable in offering drinking water supply, sewage collection/treatment, and stormwater management to a single Polish city under a regulated, municipality-owned utility model.
• MPWiK Wrocław: Municipal water supply and wastewater utility for Wrocław organized as a Sp. z o.o. Directly comparable to PWiK Gliwice in scope (water + sewage + stormwater), ownership model (city-owned Sp. z o.o.), and Polish regulatory environment, but operating at a larger population scale.
• Aquanet (Poznań): Poznań's municipal water and wastewater operator, organized as a joint-stock company with municipal shareholders. Closely comparable business model to PWiK Gliwice — integrated water supply, sewage treatment, and customer-service operations within a regulated Polish utility framework.
• MPWiK Kraków: Kraków's municipal water and wastewater utility, also a city-owned Sp. z o.o. offering the same regulated water supply, sewage collection, and treatment services as PWiK Gliwice, with a comparable digital customer-service platform and EU-funded infrastructure programme.
• MPWiK Warszawa: Warsaw's municipal water and wastewater utility — the largest in Poland by population served. Directly comparable on regulated service portfolio, concession structure, and digital customer platform, though materially larger and capital-markets active.

Broad incumbents

• Veolia Water Poland: Polish arm of global water utility Veolia, operating municipal water and wastewater concessions across multiple Polish cities. Comparable in regulated utility activities but operates as a multi-territory, commercially oriented player versus PWiK's single-territory municipal ownership.
• Saur Polska: Polish subsidiary of Saur Group, one of the major international private operators of municipal water and wastewater concessions in Poland. Comparable on regulated water/sewage service delivery but competes with municipal operators like PWiK for concession contracts at the broader European level.

Regional players

• Wodociągi Katowickie (WOD-KAT): Water and wastewater utility serving Katowice and the surrounding Upper Silesian municipalities. Closely comparable on service mix and Silesian operating context to PWiK Gliwice, with overlap in customer geography and infrastructure patterns.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/pwik-gliwice

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PWiK Gliwice