Queensland Industrial Relations Commission

What Queensland Industrial Relations Commission does

The Queensland Industrial Relations Commission (QIRC) is a Queensland state government statutory tribunal established under the Industrial Relations Act 2016, with exclusive jurisdiction over industrial relations matters affecting Queensland state and local government employees. It is composed of the President, Vice President, two Deputy Presidents, and nine Industrial Commissioners, with the President concurrently serving as President of the Industrial Court of Queensland. The Commission resolves workplace disputes through conciliation and arbitration, and handles public sector appeals, wage recovery, workers' compensation appeals, anti-discrimination complaints, unfair dismissal applications, long service leave determinations, work health and safety disputes, trading hours declarations, and certification of agreements.

The QIRC delivers services through a web-based portal (qirc.qld.gov.au) comprising hearing lists, a library of decisions and legislation, a forms portal with over 100 interactive PDF forms, practice directions, and news and notices. The QTranscripts platform, hosted by the Department of Justice, enables online ordering and tracking of audio and transcript requests authenticated via QGov digital identity. Supporting technology includes Zoom-based video conferencing for remote participation, infrared hearing amplification equipment, and PSNG public Wi-Fi deployed at 46 courthouses across Queensland. Filing is accepted electronically, by post, by facsimile, or in person at the Industrial Registry in Brisbane, and matters may be heard at regional circuit locations or via 171 Magistrates Courts.

The QIRC is funded through Queensland Government appropriations and does not generate commercial revenue. Most applications, claims, and appeals filed with the Industrial Registry do not require a filing fee; minor transactional charges apply for search and copy services (AUD $5.67 per search, AUD $0.57 per page) and for transcript copies requested by non-parties, with one free transcript copy provided to parties under the Recording of Evidence Regulation 2018. The Commission is governed by the Queensland Government and operates as part of the state's justice system, with appeals heard by the Industrial Court of Queensland and further appeals to the Court of Appeal.

Name

Queensland Industrial Relations Commission

Legal name

Queensland Industrial Relations Commission

Website

https://qirc.qld.gov.au

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

The Queensland Industrial Relations Commission is a statutory tribunal established under the Industrial Relations Act 2016 that resolves industrial relations matters for Queensland state and local government employees, handling disputes, public sector appeals, wage recovery, workers' compensation appeals, and unfair dismissal applications via a web portal and statewide circuit hearings.

Ownership category

akta.pro rank

Product category

Industrial Relations Tribunal Services

NAICS

Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (926150), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615), Administration of Human Resource Programs (9231), Legal Services (5411), All Other Legal Services (541199)

SIC

Services-Legal Services (8111)

akta.pro primary industry

Labor, Employment Standards & Occupational Licensing Boards (BPAIAOAF)

akta.pro secondary industries

Employment & Labor Law (BPAHAAAD), Litigation & Dispute Resolution (BPAHAAAB), Labor Relations & Employment Practice Advisory (BPAHAGAK)

Keywords

• Industrial relations tribunal
• Workplace dispute resolution
• Unfair dismissal adjudication
• Wage recovery services
• Public sector appeals

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Pricing tiers

Distribution channels5 records

Marketing channels3 records

Core offering

The Queensland Industrial Relations Commission is a statutory tribunal that adjudicates and resolves industrial relations disputes for Queensland state and local government employees and entities. It provides a web-based portal enabling electronic filing, hearing list publication, transcript ordering via QTranscripts, and access to over 100 interactive forms covering public sector appeals, wage recovery, long service leave, workers' compensation appeals, anti-discrimination, unfair dismissal, industrial disputes, and collective bargaining matters.

Product overview

The Queensland Industrial Relations Commission operates a web-based portal providing digital access to industrial relations dispute resolution services for Queensland state and local government employees. The platform consists of the main website portal integrated with the QTranscripts transcript ordering system, serving as the administrative gateway for the Industrial Court of Queensland and the Commission. The core services include public sector appeals, wage recovery, workers compensation appeals, anti-discrimination and bullying services, unfair dismissal matters, industrial disputes, collective bargaining, and an extensive forms portal with over 100 interactive documents. Supporting services include hearing lists, library resources, practice directions, and video conferencing capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Public Sector Appeals Adjudication service for Queensland state government employees to appeal against conversion, directive, disciplinary, fair treatment, promotion, suspension without pay, transfer, and work performance direction decisions. Appeals must be filed within 21 days from the date the decision was released.
• Wage Recovery and Long Service Leave Services Recovery services for unpaid wages, superannuation contributions, and processing of long service leave payment applications for state system employees. Fair Work Claims and Unpaid Amount Claims can be filed at any of the 171 Magistrates Courts throughout Queensland.
• Workers' Compensation Appeals Appeals service against decisions made by the Workers' Compensation Regulator regarding compensation claims for state system employees.
• Anti-Discrimination and Bullying Services Determination of work-related discrimination complaints referred by the Queensland Human Rights Commission, including applications for stop bullying orders.
• Unfair Dismissal and Reinstatement Services Reinstatement applications for state and local government employees who believe they were unfairly dismissed, governed by the Industrial Relations Act 2016.
• Industrial Matters Services Services including industrial dispute notification, general protections applications, collective bargaining assistance, and independent couriers contract determinations.
• QTranscripts Transcript Ordering Service Web-based online platform for requesting audio recordings or transcripts of proceedings before the Industrial Court and Commission. Provides secure download links with 30-day access window, operated by the Department of Justice with login via Queensland Digital Identity (QGov).

Quantifiable outcome

• Matters resolved through conciliation conferences before proceeding to formal hearings
• +1 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability2 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Supreme Court Library of QueenslandcoreTechnology or IntegrationThe Supreme Court Library of Queensland provides access to decisions from the Industrial Court of Queensland and Queensland Industrial Relations Commission. The library publishes decisions released by the Court and Commission on their website (sclqld.org.au). The Commission is working with the library to transition historical decisions from the IRIS database (1990-2009) to the Supreme Court Library.
• QTranscripts (Department of Justice)coreTechnology or IntegrationQTranscripts is the web-based online platform for requesting audio or transcripts of proceedings before the Court and Commission. Operated by the Department of Justice, it provides secure access for ordering and tracking transcript requests.
• Queensland Human Rights CommissioncoreStrategic or Co-development PartnerThe Queensland Human Rights Commission investigates and refers work-related discrimination complaints to the QIRC for determination. The QIRC hears work-related complaints of alleged unlawful discrimination after they have been investigated and referred by the QHRC.
• Fair Work CommissioncoreStrategic or Co-development PartnerThe QIRC refers private sector employees and employers to the Fair Work Commission for matters under the Fair Work Act 2009. The Fair Work Commission is the national workplace relations tribunal.
• Fair Work OmbudsmancoreStrategic or Co-development PartnerThe QIRC refers private sector employees and employers to the Fair Work Ombudsman for information on pay, wages, leave, employment conditions, and workplace problems. The Fair Work Ombudsman provides education, assistance, advice and guidance.
• Office of Industrial RelationscoreStrategic or Co-development PartnerThe Office of Industrial Relations provides information on long service leave entitlements, child employment laws, workers' compensation (through Workers' Compensation Regulatory Services), workplace health and safety, and electrical safety. The QIRC handles appeals and disputes related to these areas.
• QLeaveminorOthersQLeave provides long service leave services to workers in Queensland's building and construction, contract cleaning and community services industries. The QIRC handles matters related to portable long service leave under various Acts.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• South Australian Employment Tribunal: SA's state employment tribunal resolving workplace disputes for state system employees. A direct functional peer covering unfair dismissal, wage recovery, and industrial matters analogous to QIRC's mandate.
• Western Australian Industrial Relations Commission: WA's state industrial tribunal exercising jurisdiction over state-system employment disputes. Closely comparable to the QIRC in role, function, and dispute categories handled.
• Industrial Relations Commission Victoria: Victoria's state industrial tribunal hearing employment and industrial matters under the state's IR framework. Directly comparable to the QIRC in scope (unfair dismissal, wage disputes, public sector appeals) and structure.
• Tasmanian Industrial Commission: Tasmania's state industrial tribunal handling employment and industrial relations matters. Comparable in role and dispute categories (unfair dismissal, agreements, wage disputes) though smaller in scale.
• Industrial Relations Commission of New South Wales: NSW state industrial tribunal resolving workplace disputes for state system employees. The most direct functional peer to the QIRC, with parallel jurisdiction over public sector appeals, wage recovery, unfair dismissal, and industrial disputes within its own state system.

Regional players

• Queensland Human Rights Commission: Queensland's human rights body that investigates and refers work-related discrimination complaints to the QIRC for determination. A key partner/peer operating in the same state with overlapping subject matter in workplace discrimination and human rights.
• Workers' Compensation Regulatory Services (Queensland): Queensland's regulator handling workers' compensation claims whose decisions are appealed to the QIRC. Operates in the same state and feeds the QIRC's appellate caseload in workers' compensation matters.
• ACT Civil and Administrative Tribunal: ACT tribunal resolving civil and administrative disputes including employment matters in the Australian Capital Territory. Comparable as a state/territory tribunal handling employment disputes, though with a broader civil mandate.

Broad incumbents

• Fair Work Ombudsman: Australia's federal workplace regulator providing education, advice, and enforcement on pay, wages, leave, and employment conditions. Comparable to the QIRC's wage recovery and employment conditions mandate at the national level.
• Fair Work Commission: Australia's national workplace relations tribunal handling private sector employment disputes under the Fair Work Act 2009. Directly comparable as a peer industrial tribunal with overlapping subject matter (unfair dismissal, agreements, awards) but operating at the federal level with broader jurisdiction than the QIRC.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/queensland-industrial-relations-commission

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Queensland Industrial Relations Commission