R&M Pharmacy

What R&M Pharmacy does

R&M Family Pharmacy is an independent community pharmacy headquartered at 1970 Bradford Hicks Drive, Suite B, in Livingston, Tennessee, serving Overton County since 2012. The company operates a single retail storefront with weekday and Saturday hours, a drive-thru window, and free weekday prescription delivery within Overton County. Staffed by five PharmD-qualified pharmacists and approximately two additional employees, the pharmacy treats its operations as a family-style community health resource rather than a transactional dispensary.

The service portfolio spans core dispensing (prescription medications, OTC products, gifts and specialty items), clinical services (immunizations, Medication Therapy Management, enhanced pharmacist consultations with Dr. Clint Melton, Medicare Part D comparison consultations, pharmacogenetic testing consultations), adherence tools (medication synchronization, multi-dose pill packaging, medication adherence coaching), and specialty offerings (compounding for customized dosage forms, durable medical equipment with Medicare and insurance billing). Six free wellness classes — covering diabetes, smoking cessation, weight loss, high blood pressure, high cholesterol, and asthma — extend the pharmacy's role into community health education.

The underlying technology stack is built entirely on white-label third-party platforms: Digital Pharmacist powers the website, 24/7 online refill portal, and patient account management, while RxLocal (New Tech Systems) provides the iOS and Android mobile app for family prescription management, secure messaging, and medication reminders. The revenue model combines transaction-fee streams (insurance-billed prescriptions, OTC and gift retail, immunization administration, DME sales/rentals, compounding) with a small professional-services layer (consultations priced at $25–$100 per session). Customer acquisition is community-led, relying on word-of-mouth referrals, transfer requests from other pharmacies, walk-ins, and the EcclesiaRx Medicare partnership during open enrollment.

Name

R&M Pharmacy

Legal name

R&M Family Pharmacy

Website

https://randmfamilypharmacy.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1–10 employees

Short description

R&M Family Pharmacy is an independent community pharmacy in Livingston, Tennessee, serving Overton County since 2012 with prescription dispensing, compounding, immunizations, durable medical equipment, medication therapy management, and pharmacist consultations from a single retail location.

Ownership category

akta.pro rank

Product category

Community Pharmacy Services

NAICS

Pharmacies and Drug Retailers (45611)

SIC

Retail-Drug Stores And Proprietary Stores (5912)

akta.pro primary industry

Retail & Community Pharmacies (Chain/Independent) (HLAFALAA)

akta.pro secondary industries

Medication Therapy Management (MTM) & Clinical Pharmacy Services (HLAFALAH), Medication Reconciliation & Transitions-of-Care Pharmacy Services (HLAFALAK), Medication Therapy Management (MTM) & Clinical Pharmacy Services Tools (HLACAKAH), Medication Education, Counseling & Side-Effect Monitoring (HSABALAJ)

Keywords

• Community pharmacy services
• Prescription dispensing
• Medication therapy management
• Immunization services
• Durable medical equipment

Headquarters

HQ city

Livingston

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Prescription Dispensing: Core revenue stream from filling prescriptions for patients. Includes prescription medications for chronic conditions, acute treatments, and specialty medications. Revenue is generated through insurance billing (Medicare, private insurance) and patient co-pays.
2. Over-the-Counter (OTC) Products: Sale of OTC medications including pain medication, cold and allergy medication, vitamins and supplements, oral health products, feminine hygiene products, first aid items, cosmetics, and infant care products. Also includes sunscreen and bug spray, hair care, and shower/bath items.
3. Gifts and Specialty Items: Sale of gift items including home decor, greeting cards, special occasion items, seasonal gifts, kid's toys, candles, gift cards, scarves, purses and tote bags. This represents ancillary retail revenue typical of independent pharmacies.
4. Immunizations: Administration of vaccines including flu, pneumococcal, and shingles vaccines. Revenue generated through insurance billing or direct patient payment.
5. Durable Medical Equipment (DME): Sale and rental of medical equipment including rollators, wheelchairs, walkers, bath safety products, urinals, cushions, and daily living aids. Billing handled for Medicare and most insurance companies.
6. Compounding Services: Customized medication preparation based on patient preferences and restrictions. Revenue generated for specialized dosage forms not available commercially.
7. Pharmacist Consultations: Paid consultation services including 15-minute sessions ($50), 30-minute sessions ($100), Medicare Part D consultations ($25), and CBD medication consultations ($25). Some assessment services offered free.
8. Medication Therapy Management (MTM): Comprehensive medication management program helping patients with multiple medications and health conditions. Professional service focused on optimizing medication outcomes.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels8 records

Core offering

R&M Family Pharmacy is an independent community pharmacy that dispenses prescription medications, administers immunizations, sells over-the-counter products and durable medical equipment, and offers customized compounding. It supplements dispensing with adherence programs (Med Sync, Multi-Dose Pill Packaging, MTM), pharmacist consultations, Medicare plan comparison services, and free wellness education classes for conditions such as diabetes, asthma, and high blood pressure.

Product overview

R&M Family Pharmacy is an independent community pharmacy offering a unified suite of healthcare services. The core offering is traditional pharmacy services (prescription filling, OTC products, immunizations), supplemented by clinical consultation programs (Medication Therapy Management, Enhanced Pharmacy Services with Dr. Clint Melton, Medicare Comparison Consultations) and adherence-focused tools (Medication Synchronization, Multi-Dose Pill Packaging, Medication Adherence). The pharmacy also provides specialized services including compounding, durable medical equipment, and six wellness class programs (Diabetes, Quit Smoking, Weight Loss, High Blood Pressure, High Cholesterol, Asthma). A white-label mobile app (RxLocal) enables patient-facing prescription management and communication. All services are delivered at a single physical location in Livingston, TN, with free local delivery.

Differentiator

Problem solved

Functional benefit

Products and services

• Pharmacy Services (Prescription Dispensing, OTC Products, Gifts) Core retail pharmacy offering including prescription dispensing (chronic, acute, and specialty medications), over-the-counter products (pain, cold/allergy, vitamins, oral health, feminine hygiene, first aid, cosmetics, infant care, sunscreen, bug spray, hair and bath items), and ancillary gift items (home decor, greeting cards, seasonal gifts, kid's toys, candles, gift cards, scarves, purses, tote bags).
• Immunizations Administration of vaccines including flu, pneumococcal, and shingles vaccines, billed through insurance or paid directly by patients.
• Durable Medical Equipment (DME) Sale and rental of rollators, wheelchairs, walkers, bath safety products, urinals, cushions, and daily living aids, with billing handled for Medicare and most insurance companies.
• Compounding Services Customized medication preparation producing unique dosage forms based on patient preferences and restrictions, including dye-free, preservative-free, alcohol-free, and sugar-free formulations not available commercially.
• Medication Adherence Program Program designed to help patients take medications as prescribed, addressing non-adherence that can worsen health outcomes and lead to hospitalizations.
• Medication Therapy Management (MTM) Comprehensive medication management program helping patients with multiple medications and chronic conditions optimize therapeutic outcomes through pharmacist consultations.
• Medication Synchronization (Med Sync / VIP Sync Program) Program aligning all of a patient's prescription refill dates so they can pick up all medications on a single day each month, with VIP Sync Program enrollment available.
• Multi-Dose Pill Packaging Service bundling medications by date and time, packaging morning, afternoon, and evening doses separately to simplify complex regimens.
• Medicare Comparison Consultation Expert guidance and personalized recommendations for Medicare plan selection during open enrollment periods, delivered in partnership with EcclesiaRx.
• Enhanced Pharmacy Services (Pharmacist Consultations) Fee-based consultation services including 15-minute sessions ($50) covering medication cost savings, blood pressure, diabetes, asthma/COPD, cholesterol, medication adherence, and pharmacogenetic testing; 30-minute sessions ($100); Medicare Part D consultations ($25); and CBD medication consultations ($25).
• RxLocal Mobile App White-label mobile application enabling patients to manage family prescriptions, receive refill alerts, set medication reminders, communicate with the pharmacy via secure messaging, and find pharmacy location information; available on iOS App Store and Google Play Store.
• Free Prescription Delivery (Overton County) Free prescription delivery service for patients residing in Overton County, available Monday through Friday from 10 a.m. to 12 p.m.
• Durable Medical Equipment Rentals Rental of durable medical equipment such as rollators, wheelchairs, walkers, bath safety products, urinals, and cushions, billed to Medicare and most insurance companies.

Quantifiable outcome

• Estimated 50% or more of medications for chronic conditions are not taken as prescribed. R&M's medication adherence services aim to improve this rate.

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Four partnerships are on record, tiered core, strategic and minor.

• Digital PharmacistcoreTechnology or IntegrationDigital Pharmacist provides the website platform and patient portal technology for R&M Family Pharmacy. This includes the online refill system, patient account management, and website hosting. The pharmacy website and refill portal run on Digital Pharmacist's platform.
• EcclesiaRxstrategicGTM or Marketing PartnerEcclesiaRx is a partner for Medicare comparison consultations. R&M Pharmacy partners with EcclesiaRx to offer Medicare Comparison Consultation services, helping patients navigate complex Medicare plan options during open enrollment.
• National Community Pharmacy Association (NCPA)minorOthersNCPA is a trade association representing independent pharmacies. R&M Family Pharmacy displays the NCPA member icon on their website, indicating membership in this organization that supports independent pharmacy interests.
• RxLocal (New Tech Systems)coreTechnology or IntegrationRxLocal is the mobile app technology provider enabling customers to manage prescriptions, receive refills, set medication reminders, and communicate with the pharmacy. Available on iOS App Store and Google Play Store.

Scale indicators3 records

Recent moves1 record

Expansion highlights6 records

Emerging players

• Capsule: Digital-first pharmacy offering free same-day delivery, mobile app refill management, and pharmacist chat — directly comparable to R&M's RxLocal app and free delivery positioning, but with national scale and venture funding.
• Alto Pharmacy: Tech-enabled pharmacy offering free same-day delivery, in-app management, and pharmacist support — comparable to R&M's digital and delivery service mix, though currently focused on urban markets rather than rural Tennessee.
• Amazon Pharmacy: Mail-order and digital pharmacy that competes for prescription transfers via home delivery and Prime integration — a structural threat to community pharmacies in geographies where R&M's free local delivery is a key differentiator.

Direct peers

• Good Neighbor Pharmacy: AmerisourceBergen's independent pharmacy network serving small-town America with dispensing, MTM, compounding, and adherence services — highly comparable footprint and service portfolio.
• The Medicine Shoppe Pharmacy: Independently owned franchise pharmacy network offering prescription dispensing, MTM, compounding, immunizations, and adherence packaging — directly comparable to R&M's clinical service mix and independent community positioning.
• Health Mart: McKesson-owned network of independent community pharmacies offering dispensing, MTM, immunization, and clinical services to rural and small-town markets — a near-direct analog in scale and customer base.

Broad incumbents

• Walmart Pharmacy: High-volume discount retail pharmacy with aggressive generic pricing that pressures independent community pharmacies like R&M on prescription cost perception and convenience.
• Walgreens: National chain pharmacy with dispensing, immunization, MTM, and drive-thru services that competes head-on with R&M for retail prescription volume, but at vastly greater scale and broader geographic reach.
• CVS Pharmacy: Largest U.S. retail pharmacy chain, offering dispensing, MinuteClinic services, and MTM. Operates across all U.S. geographies including rural Tennessee counties, representing the primary competitive incumbent R&M positions against.
• Publix Pharmacy: Grocery-chain pharmacy offering dispensing, immunization, and free antibiotics programs — competes with R&M for community prescription volume in the Southeast U.S. with greater scale and corporate marketing resources.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/r&m-pharmacy

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about R&M Pharmacy