RIVERSIDE COUNTY OFFICE ON AGING

What RIVERSIDE COUNTY OFFICE ON AGING does

Riverside County Office on Aging (OOA) is a public-sector county government department, designated in 1974 by the Riverside County Board of Supervisors as the official Area Agency on Aging (AAA) for Planning and Service Area (PSA) 21 in Southern California, California. It is one of 52 departments in the County of Riverside and one of 33 state Area Agencies on Aging in California. OOA is statutorily authorized under the federal Older Americans Act and the California Older Californians Act to develop and administer a coordinated system of safety-net services for vulnerable older persons and adults with disabilities in Riverside County.

The agency administers over 20 programs and services through direct in-person service at five county offices (West County Riverside, Jurupa Valley, Temecula, East County Indio, Blythe) and through a network of contracted partner agencies including Family Service Association, Independent Living Partnership, Inland Caregiver Resource Center, Mizell Center, Sodexo, Meals on Wheels, and LifeSpring Home Nutrition. Core service lines include HelpLink information and assistance, care coordination and case management, nutrition and meal services (congregate and home-delivered), the Senior Farmers' Market Nutrition Program (SFMNP) distributing $50 EBT cards, Long-Term Care Ombudsman, Health Insurance Counseling and Advocacy Program (HICAP), Family Caregiver Support, Cooling Centers, and Food Pantries. Technology platforms include the Network of Care (NoC) web portal, GIS-based cooling-center and food-pantry locators, a multilingual website supporting English, Spanish, Arabic, Simplified and Traditional Chinese, Korean, Tagalog, and Vietnamese, plus social channels on Instagram (@rivcoaging) and X/Twitter (@rivcoaging). FY2024-2025 output reached 73,361 lives impacted and 773,063 meals delivered.

OOA is funded through Federal Older Americans Act allocations administered by the California Department of Aging, California Older Californians Act funds, Riverside County appropriations, and innovation grants. All programs and services are free of charge to those who meet minimum qualifications, with no income requirement for the National Family Caregiver Support Program and a 185% Federal Poverty Level threshold for SFMNP. Leadership comprises Director Rachelle Román and Assistant Directors Michael Knight and Daniel Vejar, reporting to the Board of Supervisors, with policy and program recommendations provided by a 17-member citizen Advisory Council on Aging. The 2024 launch of the 'Aging in Motion' (AIM) sub-brand represents the agency's current positioning around active and engaged aging.

Name

RIVERSIDE COUNTY OFFICE ON AGING

Legal name

Riverside County Office on Aging

Website

https://rcaging.org

Company type

Public

Founded year

1974

Operating status

Operating

Headcount range

11–50 employees

Short description

Riverside County Office on Aging is the designated Area Agency on Aging for PSA 21, a public county department providing free safety-net services to older adults (60+) and adults with disabilities across Riverside County through 20+ programs including nutrition, caregiver support, and long-term care ombudsman.

Ownership category

akta.pro rank

Product category

Aging Services

NAICS

Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

Caregiver Support & Education Programs (Center-Based) (HSABANAN), Senior Social Clubs & Community-Based Day Programs (Non-Clinical) (HSABANAK), Adult Day Respite Programs (Daytime Relief) (HLADAKAC)

Keywords

• Aging services
• Senior social services
• Caregiver support programs
• Medicare counseling
• Disability resource connection

Headquarters

HQ city

Riverside

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Funding (Federal): Funded under the Older Americans Act which authorizes services through a national network of state agencies on aging, local area agencies on aging, service providers, and Tribal and Native Hawaiian organizations.
2. California State Funding: Funded under the Older Californians Act. The Area Plan is updated annually and submitted to the California Department of Aging for review and approval. The California Department of Aging administers funds allocated under the federal Older Americans Act, the Older Californians Act, and through the Medi-Cal program.
3. County of Riverside Department: One of 52 County departments, charged with developing a system of care that offers safety net services for vulnerable older persons and adults with disabilities.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

The Riverside County Office on Aging is the designated Area Agency on Aging for Riverside County (PSA 21), administering over 20 free programs and services for older adults (60+), adults with disabilities, family caregivers, and residents of long-term care facilities. Core offerings include HelpLink Information & Assistance, Care Coordination & Case Management, congregate and home-delivered meals, Long-Term Care Ombudsman advocacy, Medicare/health insurance counseling (HICAP), Family Caregiver Support, the Senior Farmers' Market Nutrition Program, Cooling Centers, and Food Pantry access. All programs are delivered at no cost to those who meet minimum eligibility qualifications, primarily funded through the federal Older Americans Act and the California Older Californians Act.

Product overview

The Riverside County Office on Aging (OOA) administers over 20 different programs and services for older adults, adults with disabilities, family caregivers, and residents in long-term care facilities throughout Riverside County. As the designated Area Agency on Aging (AAA) for Planning and Service Area 21, OOA provides a coordinated system of social services including HelpLink Information & Assistance, Care Coordination & Case Management, Social Engagement and Volunteer Programs (RSVP, AmeriCorps Seniors), Nutrition & Meal Services, Long-Term Care Ombudsman services, Health Insurance Counseling (HICAP), Family Caregiver Support, and the Senior Farmers' Market Nutrition Program (SFMNP). Additional resources include Cooling Centers and Food Pantries, accessible through web-based mapping tools, and the Network of Care online portal for seniors and people with disabilities. All programs and services are free to those who meet minimum qualifications.

Differentiator

Problem solved

Functional benefit

Products and services

• HelpLink Information & Assistance Resource specialists provide immediate services including options counseling, elder abuse education and prevention training, limited utility assistance, and benefits enrollment and recertification assistance for older adults and their families.
• Care Coordination & Case Management Designated Aging and Disability Resource Connection offering short-term and long-term case management, medical case management, family caregiver support, and other supports and services to coordinate care for older and disabled adults.
• Nutrition & Meal Services Nutrition programs and meal services for older adults including congregate meals and home-delivered meals delivered county-wide through OOA and contracted providers.
• Long-Term Care Ombudsman Professional staff and trained volunteers investigate and resolve complaints made by or on behalf of residents of long-term care facilities, advocating against abuse, neglect, and quality-of-care issues.
• Health Insurance Counseling and Advocacy Program (HICAP) Provides community education and individualized one-to-one counseling on Medicare, managed care, and other private health insurance issues for older adults and Medicare beneficiaries.
• Family Caregiver Support Programs Support for family caregivers caring for or helping an older relative, including the Grandparents Raising Grandchildren (GRG) program, case management, support groups, and educational workshops. Free with no income requirements for the National Family Caregiver Support Program.
• Senior Farmers' Market Nutrition Program (SFMNP) Federally funded program providing $50 Farmers' Market EBT Cards to eligible low-income seniors for purchase of fresh California-grown fruits, vegetables, honey, and fresh-cut herbs at authorized Certified Farmers' Markets.
• Cooling Centers Cooling locations open during hot weather to help residents stay safe and cool, with distribution of cool center locations via web-based mapping application.
• Food Pantries and Senior Meals Food access sites providing food and meals to seniors and disabled adults in Riverside County, accessible via web-based GIS mapping application.
• Social Engagement, Community Education, Outreach & Volunteer Opportunities Programs providing information and assistance with public transportation, volunteer transportation for older adults, social engagement opportunities, and community-based volunteer opportunities through the Retired Senior Volunteer Program (RSVP) and AmeriCorps Seniors RSVP.
• Network of Care (NoC) Comprehensive Internet-based resource portal for seniors and persons with disabilities, as well as their caregivers and service providers, created with a California Department of Aging innovation grant as part of Riverside County's effort to improve and coordinate long-term care services locally.

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

19 partnerships are on record, tiered core and minor.

• Riverside County Board of SupervisorscoreStrategic or Co-development Partner · 1 January 1974The Office on Aging operates under the governance of the Riverside County Board of Supervisors. OOA was designated in 1974 as the County Department on Aging for Planning and Service Area (PSA) 21.
• Advisory Council on AgingcoreStrategic or Co-development PartnerA 17-member citizen council that develops policy and program recommendations. Five councilmembers are appointed by each District Supervisor Office and remaining members are selected by the Council. Members assist with community engagement, advocacy, outreach, and Area Plan feedback.
• Administration on Aging (AoA)coreOthersThe principal agency of the U.S Department of Health and Human Services designated to carry out provisions of the Older Americans Act of 1965. Promotes well-being of older individuals by providing services and programs to help them live independently.
• California Department of Aging (CDA)coreOthersAdministers programs that serve older adults, adults with disabilities, family caregivers, and residents in long-term care facilities. Contracts with the network of Area Agencies on Aging including OOA.
• California Association of Area Agencies on Aging (C4A)minorOthersAn association of directors of California's 33 Area Agencies on Aging which implement provisions of the Older Americans Act and Older Californians Act.
• California Commission on Aging (CCoA)minorOthersPrincipal advocate in the state on behalf of older individuals. Advisory body to the Governor, State Legislature, and federal and local departments on issues affecting older individuals.
• Network of Care (NoC)coreTechnology or IntegrationComprehensive, Internet-based resource created with a California Department of Aging innovation grant. Part of a broad effort by Riverside County to improve and better coordinate long-term care services locally.
• County of Riverside Adult Protective Services (APS)coreOthersIntervenes and assists elder or dependent adults to alleviate physical, sexual, and financial abuse, neglect, isolation, abandonment, abduction, and mental suffering. Serves residents 60 years of age and older and dependent adults ages 18-59.
• Community Action Partnership (CAP)minorOthersRiverside County's Community Action Partnership offers utility assistance, legal services, tax preparation, and other state and federally funded programs.
• Independent Living Partnership (ILP)coreStrategic or Co-development PartnerA 501(c)(3) organization that administers the TRIP program, a volunteer driver service providing transportation assistance to Riverside County residents who are elderly or disabled and have no other transportation supports.
• Riverside County Foundation on AgingminorOthersWorks to ensure programs and services provided by the County to its older adults will keep pace with current and future needs. Strengthens and expands programs offered by OOA and supports the Advisory Council on Aging.
• Riverside Community Access Center (CAC)coreStrategic or Co-development PartnerDesignated Independent Living Center of the State Aging and Disability Resource Connection program. Collaborates with OOA to form No Wrong Door (NWD) Systems that assist individuals in navigating long-term services and supports.
• Inland SoCal United WayminorOthersFormerly Community Connect. Provides 211+ online database covering Riverside and San Bernardino Counties searchable by keyword or agency name.
• National Council on Aging (NCOA)minorOthersFounded in 1950 as the first charitable organization in the U.S. providing a national voice for older Americans. Provides Benefits Checkup, Economics Checkup, and My Medicare Matters services.
• Social Security AdministrationminorOthersAdministers retirement, disability, survivor, and family benefits, enrolls individuals in Medicare, and provides Social Security Numbers.
• Riverside County Veterans' ServicesminorOthersPromotes and honors all veterans, enhancing quality of life for veterans, dependents, and survivors through counseling, claims assistance, education, and advocacy.
• CalFreshminorOthersFederal Supplemental Nutrition Assistance Program (SNAP) administered locally by Riverside County Department of Public Social Services. Adds to food budgets to purchase nutritious food.
• AmeriCorps Seniors RSVPcoreStrategic or Co-development PartnerThe AmeriCorps Seniors RSVP program partners with OOA to engage Americans 55 years and older in volunteer services to meet critical community needs, with a focus on the Coachella Valley and Blythe areas.
• Contracted Service ProviderscoreChannel Partner/ Reseller/ DistributorMultiple contracted agencies provide services including: Colorado River Senior Citizens, Family Service Association, Independent Living Partnership, Inland Caregiver Resource Center, Inland Counties Legal Services, Mizell Center, Riverside-San Bernardino County Indian Health, Sodexo America LLC, Meals on Wheels, LifeSpring Home Nutrition, and Connexxus.

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• San Diego County Aging & Independence Services: San Diego County's AAA administering a similar portfolio of safety-net aging services including case management, nutrition, caregiver support, and long-term care advocacy. Directly comparable as a Southern California county-level AAA.
• Ventura County Area Agency on Aging: PSA-designated AAA for Ventura County providing family caregiver support, HICAP, ombudsman, and congregate/home-delivered meals under the Older Americans Act. Same federal-state-county structure and service categories.
• Orange County Office on Aging: AAA for Orange County providing nutrition, family caregiver support, HICAP, and ombudsman services under the Older Americans Act. Highly comparable in service mix, governance (county department), and funding structure.
• San Bernardino County Aging and Adult Services: Designated AAA for San Bernardino County, administering Older Americans Act programs for older adults and adults with disabilities in the adjacent Inland Empire region. Same mandate, same regulatory framework, directly comparable service portfolio.
• Los Angeles County Aging & Disabilities Department: Designated Area Agency on Aging for Los Angeles County under the Older Americans Act, providing case management, nutrition, caregiver support, and ombudsman services. Operates the same federal-state-county funding model and service mix as Riverside OOA, just at significantly larger scale.

Broad incumbents

• California Department of Aging: State-level agency that administers Older Americans Act and Older Californians Act funding, contracts with all 33 California AAAs including OOA, and sets statewide policy. Functions as OOA's primary funding conduit and regulator rather than direct competitor.
• Administration for Community Living (ACL): Federal HHS agency that administers the Older Americans Act and channels federal aging-services funding down to state agencies and AAAs nationwide. Operates one governance level above OOA in the same network.

Others

• Meals on Wheels America: National organization supporting a network of local senior nutrition programs including Meals on Wheels of Riverside, which is a contracted OOA provider. Comparable in operating senior nutrition at scale but operates as a nonprofit affiliate rather than a county agency.
• National Council on Aging (NCOA): National nonprofit advocacy organization providing BenefitsCheckup, economic security programs, and Medicare navigation tools for older adults. Complementary rather than competitive; OOA works directly with NCOA programs.

Regional players

• Family Service Association (Redlands/Riverside): 501(c)(3) nonprofit providing in-home care, caregiver support, and aging services in the Inland Empire. Functions as a contracted provider for OOA's programs, executing comparable elder-care services under OOA's oversight.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/rivcoaging
• Instagraminstagram.com/rivcoaging
• LinkedInlinkedin.com/company/riverside-county-office-on-aging

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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