San Bernardino County Aging Service

What San Bernardino County Aging Service does

San Bernardino County Aging Service, officially the Department of Aging and Adult Services – Public Guardian (DAAS-PG), is a county government department within San Bernardino County's Human Services agency in California. It delivers a comprehensive portfolio of social services to older adults (primarily 55+), adults with disabilities, veterans, families, and caregivers, with the operational objective of helping residents maintain independence, safety, and quality of life. Core service lines include Adult Protective Services (24/7/365), Age Wise Behavioral Health, In-Home Supportive Services (IHSS), Senior Information and Assistance, the Office of the Public Guardian (court-appointed conservatorship), and the IHSS Public Authority Registry and Back-Up Provider System. The department is supplemented by specialized aging programs such as HICAP, the Family Caregiver Support Program, MSSP, the Long-Term Care Ombudsman Program, SCSEP, the Older Californian Nutrition Program, and the Aging and Disability Resource Connection, plus the Volunteer Involvement Program.

The department's technology stack consists of a government social services platform supporting BenefitsCal (online benefits application portal), CalFresh EBT systems, and county case management systems. There are no proprietary AI/ML features, APIs, or SDKs in evidence; the function is service delivery rather than technology productization. Channels include county department offices, 24/7 hotlines, the 211 helpline, the BenefitsCal portal, social media, GovDelivery e-subscriptions, and community partner referrals (IHSS Public Authority, First 5 San Bernardino, Children's Fund, Community Action Partnership, Goodwill, Salvation Army).

The business model is publicly funded rather than commercial. Services are provided free of charge to eligible residents, with funding sourced from San Bernardino County, the State of California, and federal government appropriations. There is no pricing model, no paying customer base, and no revenue-generating product. Distribution is direct to county residents and through a referral ecosystem spanning 9 county Human Services departments and a network of community-based organization partners. The department operates as an operating arm of county government under the Board of Supervisors, with the Senior Affairs Commission serving as a policy advisory body.

Name

San Bernardino County Aging Service

Legal name

San Bernardino County Department of Aging and Adult Services - Public Guardian

Website

https://hss.sbcounty.gov

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

San Bernardino County Aging Service (Department of Aging and Adult Services) is a county government department providing free social services — including Adult Protective Services, In-Home Supportive Services, behavioral health, nutrition, and conservatorship — to older adults, disabled residents, veterans, and caregivers across San Bernardino County, California.

Ownership category

akta.pro rank

Product category

Public Social Services for Aging and Disability Populations

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

Community-Based Senior Centers with Adult Day Services (HLADAIAJ), Respite Adult Day Programs (Short-Term/Drop-In) (HSABANAD), Alzheimer’s & Dementia-Specific Adult Day Programs (HLADAIAC)

Keywords

• Aging social services
• Adult protective services
• In-home supportive services
• Public guardian conservatorship
• Senior assistance programs

Headquarters

HQ city

San Bernardino

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Government Funding: Publicly funded social services supported by San Bernardino County, State of California, and federal government funding sources. Services are provided free of charge to eligible county residents.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

San Bernardino County Aging and Adult Services (DAAS) is a county government department that delivers protective, supportive, and informational social services to older adults, individuals with disabilities, their families, and caregivers. Core offerings include 24/7 Adult Protective Services for abuse/neglect, In-Home Supportive Services (IHSS), Age Wise Behavioral Health counseling, Senior Information and Assistance, and the Office of the Public Guardian, supplemented by programs such as HICAP, FCSP, MSSP, LTCOP, SCSEP, and the Older Californian Nutrition Program. All services are provided free of charge to eligible county residents, funded by federal, state, and county government sources.

Product overview

San Bernardino County Aging Service, operating through the Department of Aging and Adult Services – Public Guardian (DAAS-PG), provides a comprehensive portfolio of programs and services for older adults, individuals with disabilities, their families, and caregivers. The department operates as a multi-service platform offering Adult Protective Services, Age Wise Behavioral Health, In-Home Supportive Services (IHSS), Senior Information and Assistance, and the Office of the Public Guardian. These core services are supplemented by specialized aging programs including the Health Insurance Counseling and Advocacy Program (HICAP), Family Caregiver Support Program (FCSP), Multipurpose Senior Services Program (MSSP), Long-Term Care Ombudsman Program, Senior Community Service Employment Program, and the Older Californian Nutrition Program. The department also administers the IHSS Public Authority Registry and Back-Up Provider System to connect care providers with clients. Additionally, the Volunteer Involvement Program (VIP) enables community participation across all Health and Human Services departments. The organization functions as a government social services agency rather than a technology product company, focusing on direct service delivery and community support rather than technology integrations, APIs, or AI capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Adult Protective Services (APS) Protective services for older adults aged 60 and over and adults aged 18-59 with disabilities who may be facing abuse or neglect. Available 24 hours a day, 7 days a week, 365 days a year.
• Age Wise Behavioral Health Mental health counseling, education, resources, and support for individuals aged 59 and older. Available 24 hours a day, 7 days a week, 365 days a year.
• In-Home Supportive Services (IHSS) Helps eligible low-income disabled children, adults, and elderly remain safely in their own homes by providing services that support health and safety, including personal care and domestic services.
• Senior Information and Assistance (SIA) Information and referral service for adults aged 55 and older about available programs and community resources, with assistance applying for programs. Available Monday through Friday, 8 a.m. to 5 p.m.
• Office of the Public Guardian Acts as the court-appointed conservator of last resort for individuals who are unable to provide for their basic needs; also handles real and personal property of conserved individuals.
• Aging and Disability Resource Connection (ADRC) Provides information and assistance for older adults and individuals with disabilities to access services and resources.
• Family Caregiver Support Program (FCSP) Provides support services to family caregivers of older adults.
• Health Insurance Counseling and Advocacy Program (HICAP) Provides free health insurance counseling and advocacy services for Medicare beneficiaries.
• Long-Term Care Ombudsman Program (LTCOP) Advocates for residents of long-term care facilities to ensure quality of care and quality of life.
• Multipurpose Senior Services Program (MSSP) Provides case management and supportive services to frail seniors to help them remain in their homes.
• Senior Community Service Employment Program (SCSEP) Provides part-time community service work-based training for low-income seniors.
• Older Californian Nutrition Program Provides healthy meals, nutrition education, and increased social support to older adults through group meals or home-delivered meals for eligible individuals.
• IHSS Public Authority Registry Recruitment service that recruits and screens IHSS caregivers, maintains a database of available caregivers, helps clients with interview assistance, and refers Registry caregivers to IHSS clients.
• Back-Up Provider System Provides temporary, immediate services to eligible IHSS consumers in urgent need of personal care services who do not have an IHSS provider.
• IHSS Provider Training Resources Training resources for IHSS providers including CPR/First Aid, training programs, and individual caregiver trainings.
• San Bernardino County 211 A resource helpline connecting county residents to essential services and community resources.

Quantifiable outcome

• 1,500th homeless veteran housed through Homeless Veterans Initiative
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and minor.

• IHSS Public AuthoritycoreStrategic or Co-development PartnerIHSS Public Authority works with DAAS to provide in-home supportive services to low-income disabled and elderly county residents, helping them live independently in their own homes and communities.
• First 5 San BernardinominorStrategic or Co-development PartnerEarly childhood development organization serving as a community partner in the Human Services network.
• Children's FundminorStrategic or Co-development PartnerChildren's advocacy organization partnering with county human services departments.
• San Bernardino County Homeless PartnershipcoreStrategic or Co-development PartnerCoordinating body for homeless services including the successful Homeless Veterans Initiative that housed its 1,500th veteran.
• Community Action Partnership of San Bernardino CountyminorChannel Partner/ Reseller/ DistributorCommunity action agency providing resources and referrals for residents in need.
• GoodwillminorChannel Partner/ Reseller/ DistributorWorkforce development and community partner providing services to county residents.
• Salvation ArmyminorChannel Partner/ Reseller/ DistributorSocial services partner providing emergency assistance and support services.
• BenefitsCalcoreTechnology or IntegrationOnline benefits application portal allowing county residents to apply for CalFresh, Medi-Cal, and other assistance programs.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Regional players

• Inland Counties Regional Center: Regional center serving San Bernardino and Riverside counties for individuals with developmental disabilities. Comparable because a portion of DAAS's adult-disability mandate overlaps with ICRC's service population, and the two coordinate on case management.

Emerging players

• Libertana Home Health: Private home- and community-based services provider in California serving IHSS and MSSP-equivalent populations. Comparable because it competes for similar Medicaid-waiver and in-home supportive services contracts that DAAS administers through the Public Authority.
• Northeast Valley Health Corporation: Federally qualified health center operating in the same San Bernardino County service area, providing community-based health and aging-related services. Comparable as a community-based service provider overlapping with parts of DAAS's in-home and disability-support portfolio.
• WellQuest Living: Private California-based operator of residential care and assisted living communities for older adults. Comparable as a competing/adjacent provider of housing-with-services for seniors in California, although it is a for-profit entity rather than a government provider.

Direct peers

• Riverside County Office on Aging: Neighboring Inland Empire county aging-services agency delivering a near-identical mix of APS, in-home supportive services, congregate and home-delivered meals, caregiver support, and HICAP. Direct peer given shared regional population dynamics and same California mandate framework.
• Orange County Office on Aging: California county aging-services department running an equivalent program portfolio (information & assistance, in-home support, caregiver respite, nutrition, LTCOP). Comparable in mandate, funding sources, and regulatory environment to DAAS.
• Kern County Aging and Adult Services: Another California county-level Aging and Adult Services department delivering APS, IHSS, Public Guardian, and supportive services under the same state mandate. Closely matched in scope, though operating in a different (Central Valley) geography.
• San Diego County Aging & Independence Services: California county aging-services agency with a comparable APS, IHSS, caregiver support, and nutrition portfolio. Differs in scale and urban/rural mix, but operates under the same statutory framework as San Bernardino's DAAS.
• Los Angeles County Department of Aging and Disabilities: The most directly comparable California county aging and disabilities department, offering APS, IHSS, in-home support, nutrition, caregiver support, and Public Guardian-equivalent functions to a much larger population. Operates under the same state and federal funding architecture as DAAS.

Broad incumbents

• California Department of Aging: The state-level agency that administers federal Older Americans Act funding and oversees California's 33 Area Agencies on Aging, including indirectly funding DAAS. Comparable as the broader regulatory and funding incumbent above the county layer.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/SBCOUNTYHS
• YouTubeyoutube.com/user/SBCountyHS
• Facebookfacebook.com/SBCountyHumanServices
• Instagraminstagram.com/sbcountyhs
• LinkedInlinkedin.com/company/san-bernardino-county-aging-service

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about San Bernardino County Aging Service