Relais H, place aux envies
Relais H, place aux envies operates 250+ hospital-based café, boutique and proximity-service locations across France under Lagardère Travel Retail France, serving healthcare staff, patients and visitors with daily-prepared food, convenience items and on-site services.
- Company typePrivate
- Founded1989
- HeadquartersLevallois-Perret, France
- Headcount101–250
- GTM typeB2C
- OfferingServices
What Relais H, place aux envies does
Relais H, place aux envies is a hospital-based café, boutique and services concept operated by Lagardère Travel Retail France SNC (a subsidiary of Lagardère SA) across more than 250 establishments in French hospitals. Founded in 1989 at the CHU de Rouen, the brand combines a daily-prepared food and beverage offering (sandwiches, paninis, salads, hot snacks, pastries, beverages made from AOP/IGP-labelled regional ingredients), a convenience boutique (press, books, gifts, hygiene, snacks via staffed counter and vending), and a multi-service counter ('Le Comptoir des Services') that handles cash withdrawal, parcel reception with La Poste, Click & Collect, room service delivery to patient rooms, vegetable basket drop-off via Potager City and La Ruche qui dit Oui, and surplus-food resale through Too Good To Go.
The business serves three end-user personas — hospital staff, patients, and visitors — across public-sector hospital sites, with named operators including CHU d'Angers, Centre Hospitalier d'Angoulême, Hôpital Européen Georges Pompidou, Hôpital Cochin, Hôpital de Versailles, Hospices Civils de Lyon and Centre Hospitalier d'Annecy. Revenue is generated entirely through physical retail transactions, supplementary transaction-fee services and partnerships with no disclosed enterprise contract structure.
Monetization runs through one-time food and merchandise sales at point of sale, supplemented by transaction-based service fees (cash withdrawal, parcel reception), partner commissions on basket drop-off, and anti-food-waste resale. Marketing relies on organic social (Facebook, LinkedIn, Instagram), recurring seasonal food animations (Street Food, Italy, Japan, Greece, Winter, Carnaval), chef collaborations (notably Thierry Marx) and charity tie-ups (Secours Populaire Français, RoseUp). Strategic product extensions in 2024 include the Luna international cuisine line and My Pie hot-snacking partnership, while 2025 has brought two new or modernized sites (Angoulême, Angers) and a refreshed store format with salad bars, pasta bars and grill sections.
Relais H, place aux envies firmographics
Firmographics- Name
- Relais H, place aux envies
- Legal name
- Lagardère Travel Retail France SNC
- Website
- https://relaish.fr
- Company type
- Private
- Founded year
- 1989
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Relais H, place aux envies operates 250+ hospital-based café, boutique and proximity-service locations across France under Lagardère Travel Retail France, serving healthcare staff, patients and visitors with daily-prepared food, convenience items and on-site services.
- Ownership category
- akta.pro rank
Relais H, place aux envies industry classification
Industry- Product category
- Hospital Food and Retail Services
- NAICS
- Limited-Service Restaurants (722513), Restaurants and Other Eating Places (72251), Special Food Services (7223)
- SIC
- Retail-Eating Places (5812), Retail-Grocery Stores (5411)
- akta.pro primary industry
- Foodservice-Led Convenience Stores (QSR/Hot Food Focus) (CRAHABAH)
- akta.pro secondary industries
- Freshly Made Grab-and-Go (Sandwiches, Wraps, Salads) (CRAHAKAA), Prepared Foods & Catering-Focused Specialty Stores (CRAHAGAM)
Keywords
Where Relais H, place aux envies is headquartered
LocationHeadquarters
- HQ city
- Levallois-Perret
- HQ country
- France
- HQ region
- Europe
Offices5 records
Markets served
Relais H, place aux envies business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Supply Chain, Operations, Infrastructure, Marketing or Sales
Revenue model
- Food and beverage sales: Relais H generates revenue through the sale of prepared foods including sandwiches, paninis, salads, hot snacks, desserts, and beverages. Products are prepared daily in their kitchens to ensure freshness.
- Retail boutique sales: The company operates retail boutiques within hospital locations offering snacks, press, books, gifts, hygiene products, and convenience items through both staffed service and vending machines.
- Services revenue: Relais H generates revenue from additional services including vegetable basket delivery (via partnerships), Click & Collect ordering, package reception, room service delivery, and potentially cash withdrawal fees.
Go-to-market motion1 record
Distribution channels4 records
Marketing channels3 records
Relais H, place aux envies product offering
Product offeringCore offering
Relais H operates food-and-beverage outlets and convenience boutiques inside hospitals across France, selling daily prepared meals, snacks, pastries, drinks, press, books, gifts, hygiene products and other convenience items. It also provides a Le Comptoir des Services counter with Click & Collect, cash withdrawal, vegetable-basket ordering, parcel reception, mail services, room-service delivery, vending access and surplus-food sales.
Product overview
Relais H, place aux envies is a hospital-based café and convenience concept operated by Lagardère Travel Retail France across 250+ establishments in France. The offering combines a core food and beverage service (daily-prepared sandwiches, paninis, salads, hot snacks, pastries, and beverages) with a boutique offering (snacks, press, books, gifts, hygiene products) and a services counter called 'Le Comptoir des Services' (vegetable basket delivery, Click & Collect, cash withdrawal, parcel reception, room service). Seasonal themed food animations and chef collaborations (Thierry Marx) rotate throughout the year, while partnerships with Luna (international cuisine) and My Pie (hot snacks) extend the product range. Services are available 24/7 via vending and room service delivery.
Differentiator
Problem solved
Functional benefit
Products and services
- Food & Beverage Offer Food and beverages for hospital customers, including sandwiches, paninis, salads, hot snacks, pastries, cookies and drinks, with seasonal and regional French products used across the range.
- Boutique/Library Hospital convenience retail service offering self-service sweet and savory snacks, organic and balanced products, press, books, stationery, gifts, toys, jewelry, and hygiene and beauty products in small formats.
- Le Comptoir des Services Named hospital service counter providing Click & Collect ordering, cash withdrawal, vegetable-basket ordering, La Poste parcel reception and mailing services, room-service delivery, vending access and discounted surplus-food baskets.
Quantifiable outcome
- Products sourced from local and regional circuits with seasonal rotation
- +1 more outcomes
Companies that use Relais H, place aux envies
Customer profileNamed customers7 records
Segments3 records
Ideal customer profiles3 records
Relais H, place aux envies technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
Relais H, place aux envies partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- Secours Populaire FrançaiscorePartnership with Secours Populaire Français for themed food animations. For the Greece-themed animation coinciding with the Olympics, €1 from each fossette sold was donated to support the organization's mission of providing access to sport for children and youth from disadvantaged families.
- LunacoreLuna provides Mediterranean food offerings including mezzés, onigiris, falafels, and kimbap to select Relais H locations. Products feature quality ingredients like Aubrac beef and ASC-certified salmon, with no preservatives or additives. Available at Hôpital Européen Georges Pompidou, Hôpital Cochin, Hôpital de Versailles, and Hospices Civils de Lyon.
- MyPiecoreMyPie partnership provides hot food options including pizzas, quiches, hot dishes, and pasta boxes. Products are 100% natural origin, with French-origin beef and chicken, prepared in France, and carry Nutriscore A or B ratings. Launched at Centre Hospitalier d'Annecy.
- Potager CityminorPotager City supplies seasonal vegetable baskets that Relais H receives and distributes to customers at their service counter. Customers place orders and pick up produce directly at Relais H locations.
- La Ruche qui dit Oui!minorLocal food network that supplies produce to Relais H for redistribution to customers. Part of Relais H's commitment to local sourcing and short circuits.
- Too Good To GocoreAnti-food waste partnership where Relais H offers baskets of unsold products from the day at discounted prices through the Too Good To Go app, reducing waste while offering value to customers.
- La PosteminorLa Poste partnership enables Relais H to offer postal services including mail shipping, registered letter sending, and package reception via Pick'up service, all free of charge for customers.
- RoseUpminorDuring October Rose breast cancer awareness month, Relais H sells pink ribbons for €2 with all proceeds going to RoseUp, an association that supports women with all types of cancer. Free Rose Magazine copies are also distributed.
Scale indicators4 records
Recent moves8 records
Expansion highlights4 records
Relais H, place aux envies competitors and assessment
Company assessmentDirect peers
- Sodexo (Healthcare segment): Global contract foodservice and facilities management company with a dedicated Healthcare division that operates cafés, retail, and patient dining inside hospitals. Competes with Relais H for hospital foodservice contracts across Europe.
- Elior Group: Major French contract catering and foodservice group operating across healthcare, corporate, and education segments. Directly comparable as a competitor for French hospital foodservice concessions.
- Compass Group (Healthcare): World's largest contract caterer with a Healthcare division (Morrison Healthcare, Chartwells) operating hospital retail, patient dining, and convenience concepts. Direct competitor for multi-site hospital foodservice concessions.
Regional players
- Big Mamma: French-born restaurant group operating casual dining concepts with an emphasis on fresh, high-quality ingredients and a strong seasonal/Italian-inspired menu identity. Comparable for menu development, hospitality positioning, and French consumer-facing dining operations (though not hospital-based).
- Paul (café/bakery): Iconic French bakery-café chain with locations in hospitals, train stations, and travel hubs. Comparable for captive-location café economics and French foodservice branding.
Others
- Brioche Pasquier: French industrial viennoiserie and snacking manufacturer supplying foodservice and retail channels. Comparable as a category adjacency for Relais H's viennoiserie and grab-and-go product lines.
- Too Good To Go: Anti-food-waste marketplace partner of Relais H. Included as an ecosystem/partner peer illustrating the network of complementary service integrations around the brand.
Emerging players
- Selecta Group: European unattended vending and coffee services operator present in hospitals, workplaces, and transit. Comparable to Relais H's vending-machine and 24/7 boutique distribution arm.
Broad incumbents
- Areas (concessions): International travel-hospitality concessions operator (subsidiary of Elior) running food, beverage, and retail concepts in high-traffic venues. Highly comparable concession-operating model, though primarily in travel hubs rather than hospitals.
- Lagardère Travel Retail: Parent division operating650+ travel-retail stores (food, beverage, press, gifts) in airports, train stations, and hospitals across France. Relais H is its hospital-focused concept; comparable for its concession economics and store-network playbook.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Relais H, place aux envies social profiles
Digital presenceRelais H, place aux envies compliance and trust
Trust signalCompliance1 record
Relais H, place aux envies financial estimates
Financial estimateRevenue estimate
Valuation estimate
Relais H, place aux envies leadership team
Management profileNumber of profiles
Profiles1 record
Relais H, place aux envies subsidiaries and ownership
Company hierarchySubsidiaries6 records
Relais H, place aux envies funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Relais H, place aux envies M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Relais H, place aux envies
What does Relais H, place aux envies do?
Relais H operates food-and-beverage outlets and convenience boutiques inside hospitals across France, selling daily prepared meals, snacks, pastries, drinks, press, books, gifts, hygiene products and other convenience items. It also provides a Le Comptoir des Services counter with Click & Collect, cash withdrawal, vegetable-basket ordering, parcel reception, mail services, room-service delivery, vending access and surplus-food sales.
Is Relais H, place aux envies a public or private company?
Relais H, place aux envies is a private company. It is classified as corporate owned and is currently operating.
When was Relais H, place aux envies founded?
Relais H, place aux envies was founded in 1989. It employs 101 to 250 people.
Where is Relais H, place aux envies based?
Relais H, place aux envies is headquartered in Levallois-Perret, France, in the Europe region.
How does Relais H, place aux envies make money?
Three revenue lines are on record. Food and beverage sales are the primary driver. The others are retail boutique sales and services revenue.
Who are Relais H, place aux envies's main competitors?
Direct peers on record are Sodexo (Healthcare segment), Elior Group and Compass Group (Healthcare). Regional players are Big Mamma and Paul (café/bakery). Others are Brioche Pasquier and Too Good To Go. Selecta Group is listed as an emerging player. Broad incumbents are Areas (concessions) and Lagardère Travel Retail.
Does Relais H, place aux envies have an API?
No public API is recorded for Relais H, place aux envies.
What industry is Relais H, place aux envies in?
Relais H, place aux envies's product category is Hospital Food and Retail Services. Its primary akta.pro industry code is CRAHABAH, Foodservice-Led Convenience Stores (QSR/Hot Food Focus), with a secondary code of CRAHAKAA, Freshly Made Grab-and-Go (Sandwiches, Wraps, Salads). Its NAICS code is 722513 and its SIC code is 5812.