NDIS PROVIDER

What NDIS PROVIDER does

Reliance Care and Support is a registered National Disability Insurance Scheme (NDIS) provider headquartered at 341C Forsyth Road, Truganina, Victoria, Australia, operating as part of the broader Reliance Care Medical Centre group. The company delivers allied health, disability support, and supported accommodation services to NDIS participants, Medicare-eligible patients, WorkCover and TAC claimants, private health insurance users, and self-paying clients across Melbourne's western suburbs — Truganina, Tarneit, Werribee, Point Cook, Hoppers Crossing, Deer Park, and Melton.

The clinical offering spans eight allied health disciplines — Occupational Therapy, Speech Pathology, Psychology, Physiotherapy, Dietetics and Nutrition, Osteopathy, Exercise Physiology, and Positive Behaviour Support — alongside NDIS Support Coordination and Supported Independent Living (SIL) Accommodation. A multilingual clinical and support team delivers services in English plus eight additional languages (Hindi, Urdu, Cantonese, Mandarin, Gujarati, Arabic, Punjabi, Marathi), positioning the provider to serve the culturally and linguistically diverse (CALD) populations of western Melbourne. The provider's NDIS registration number is 4-4331-4851.

Revenue is generated across multiple funding streams: NDIS plan-managed and agency-managed participants, Medicare (likely Chronic Disease Management and Mental Health Treatment Plans), WorkCover and TAC claims, private health insurance rebates, and private fee-for-service payments. The provider has a referral partnership with AusRehab for return-to-work coordination and is co-located with the parent general practice (Reliance Care Medical Centre), which functions as a warm-referral channel into the allied health disciplines. The website lists approximately 21 team members and is actively recruiting additional Occupational Therapists and Speech Pathologists.

Name

NDIS PROVIDER

Legal name

Reliance Care and Support

Website

https://reliancecareandsupport.com.au

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

Reliance Care and Support is a registered NDIS provider in Truganina, Victoria, delivering eight allied health disciplines, NDIS support coordination, and SIL accommodation across Melbourne's western suburbs to a multilingual, CALD-focused participant base.

Ownership category

akta.pro rank

Product category

Allied Health Services (NDIS Provider)

NAICS

Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)

SIC

Services-Home Health Care Services (8082), Services-Social Services (8300)

akta.pro primary industry

Home Health Therapy Services (PT/OT/SLP) Providers (HLAFAEAM)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGAEAG), Companion Care & Social Support (non-clinical) (HLADAGAB)

Keywords

• Allied health services
• NDIS provider
• Occupational therapy
• Speech pathology
• Psychology therapy

Headquarters

HQ city

Deer Park

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. NDIS Funded Services: Registered NDIS provider delivering allied health services funded through NDIS plans. Accepts plan-managed, self-managed, and agency-managed NDIS participants. Services include occupational therapy, speech pathology, psychology, physiotherapy, dietetics, exercise physiology, and positive behaviour support.
2. Medicare Funded Services: Bulk billing available for Medicare EPC (Enhanced Primary Care) and MHCP (Mental Health Care Plan) referrals through GP. Psychology services available with Mental Health Care Plan referral for Medicare rebates.
3. WorkCover and TAC Funded Services: WorkCover Victoria and Transport Accident Commission (TAC) funded rehabilitation services for workplace and motor vehicle injuries including physiotherapy, exercise physiology, and return-to-work support.
4. Private Health Insurance: Private pay services for patients with private health insurance coverage for allied health services.
5. Private Pay: Fee-for-service private appointments for patients without NDIS, Medicare, WorkCover, or private health insurance coverage.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Reliance Care and Support is a registered NDIS provider operating from a single Truganina clinic and delivering multidisciplinary allied health services across eight disciplines: occupational therapy, speech pathology, psychology, physiotherapy, dietetics, osteopathy, exercise physiology, and positive behaviour support. Services are also delivered in the community through home, school, and kindergarten visits across Melbourne's western suburbs, with telehealth for psychology and select therapy, and the company additionally provides NDIS support coordination and Supported Independent Living accommodation. Funding is accepted from NDIS (agency, plan-managed, self-managed), Medicare EPC and Mental Health Care Plans, WorkCover Victoria, TAC, private health insurance, and private pay.

Product overview

Reliance Care and Support is a registered NDIS provider offering a multidisciplinary allied health service portfolio. The company delivers 8 core service disciplines (Occupational Therapy, Speech Pathology, Psychology, Physiotherapy, Dietetics & Nutrition, Osteopathy, Exercise Physiology, and Positive Behaviour Support) alongside NDIS Support Services and SIL Accommodation. Services are delivered from a single clinic location at 341C Forsyth Road, Truganina, with community and home visit options. The integrated service model enables cross-disciplinary collaboration, such as joint feeding assessments between speech pathologists and dietitians. The company also provides multilingual services in Hindi, Urdu, Cantonese, Mandarin, Gujarati, and Arabic, with care coordination and plan management support.

Differentiator

Problem solved

Functional benefit

Products and services

• Occupational Therapy Paediatric and adult occupational therapy delivered on site at the Truganina clinic and via community visits, covering functional capacity assessments, sensory processing, handwriting, school readiness, and home modification and equipment recommendations for NDIS participants and private patients. Three occupational therapists staff the service.
• Speech Pathology
• Psychology
• Physiotherapy
• Dietetics & Nutrition
• Osteopathy
• Exercise Physiology
• Positive Behaviour Support
• NDIS Support Services
• SIL Accommodation

Quantifiable outcome

• Free initial consultation with no obligation for NDIS participants
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• AusRehabcoreStrategic or Co-development PartnerPartnership with AusRehab, a recovery management provider that works with people returning to work after workplace or motor vehicle injuries. AusRehab coordinates workplace rehabilitation, functional capacity assessments, return-to-work planning, and motor vehicle injury case management. While Reliance Care and Support therapists treat the injury and rebuild capacity, AusRehab coordinates the return-to-work side of recovery.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Ability Action Australia: NDIS-registered allied health provider delivering OT, physio, speech pathology, psychology, and behaviour support nationally. Directly comparable service portfolio and NDIS participant target segment.
• Everyday Independence: National NDIS-registered allied health provider delivering occupational therapy, speech pathology, physiotherapy, and positive behaviour support across multiple states. Directly comparable in funding mix, multidisciplinary therapy model, and NDIS participant focus.
• Northcott: Large NSW-based NDIS provider offering multidisciplinary therapy, support coordination, and accommodation services. Comparable in NDIS registration, multidisciplinary allied health offering, and disability-services scope.
• Better Rehab: Australian NDIS-registered allied health provider offering occupational therapy, speech pathology, physiotherapy, psychology, and behaviour support. Competes in the same multidisciplinary, NDIS-funded segment with multiple clinic locations.
• Therapy Pro: NDIS-registered allied health provider delivering mobile and clinic-based therapy (OT, speech, physio, psychology) across Australia. Direct peer on community-based therapy delivery and NDIS funding model.

Emerging players

• Plena Healthcare: Australian allied health provider focused on aged care, NDIS, and home-care physiotherapy, dietetics, and podiatry. Comparable on allied health services to NDIS and aged-care participants, with growing multidisciplinary footprint.
• Mobile Rehab: Mobile allied health provider delivering in-home physiotherapy, occupational therapy, and exercise physiology across Melbourne. Overlaps on community/home-visit delivery model and NDIS funding, focused narrowly on rehabilitation rather than full multidisciplinary care.

Broad incumbents

• APM (Australian Physiotherapy Management / Advanced Personnel Management): Large disability and employment services provider with allied health, NDIS, and WorkCover/TAC injury management divisions. Comparable on funding mix (NDIS, WorkCover, TAC) and rehabilitation services, but operates at much larger scale and across geographies.
• Life Without Barriers: Major Australian disability, aged care, and child-youth services provider delivering NDIS supports including therapy, accommodation, and community participation. Comparable in NDIS scope but operates as a much larger incumbent with broader service portfolio.
• Yooralla: Long-established Victorian disability services provider offering therapy, accommodation, and community support under NDIS. Comparable on geography (Victoria) and NDIS service breadth, with deeper historical footprint in Melbourne.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/ndis-provider

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NDIS PROVIDER