What Ville de Rouyn-Noranda does

Ville de Rouyn-Noranda is a municipal government entity headquartered in Rouyn-Noranda, Quebec, Canada, serving residents across the Abitibi-Témiscamingue region including the urban core and surrounding sectors (Arntfield, Beaudry, Bellecombe, Cadillac, Cléricy, Évain, McWatters, Montbeillard, Mont-Brun, Rollet). Founded in 1926 and marking its 100th anniversary in 2026, the city employs 194 staff across 20+ municipal directions and delivers public services including water and wastewater management, waste collection (Visez Vert program), urban planning and permitting, public safety, fire services, transportation (including a regional airport, rural transit, and adapted transport), recreation facilities, and cultural programming through venues such as Théâtre du Cuivre and MA Musée d'art. Revenue is generated primarily through property taxation (taxation foncière), permit and certificate fees, water usage fees, mineral surface-rights transit duties under Règlement 2015-837, and provincial government transfers including the Fonds Régions et Ruralité (FRR) agreement signed with MAMH on March 31, 2020.

The city operates a digital services stack built on ArcGIS-based geographic information systems, the citizen portal (citoyen.rouyn-noranda.ca), and a comprehensive online forms platform (formulaires.rouyn-noranda.ca) supporting tax accounts, permit applications, event requests, community support applications, and personalized municipal alerts. An open data portal integrated with the provincial Données Québec platform publishes datasets on environment, natural resources, energy, government finances, transport, infrastructure, and public safety. Customer segments include residents and households (primary), local businesses and entrepreneurs, and hundreds of community organizations (OBNL) supported through the Politique de soutien aux organismes (PSO). Strategic initiatives include the Zone d'innovation minière (Mining Innovation Zone), a municipal Climate Plan (Plan climat), expanded rural transit services, and the centennial cultural programming for 2026. The city holds core partnerships with MAMH, MRNF, Sûreté du Québec, Données Québec, and regional cultural organizations including Radio-Canada and the Festival du cinéma international en Abitibi-Témiscamingue.

Name

Ville de Rouyn-Noranda

Legal name

Ville de Rouyn-Noranda

Website

https://rouyn-noranda.ca

Company type

Public

Founded year

1926

Operating status

Operating

Headcount range

101–250 employees

Short description

Ville de Rouyn-Noranda is a Quebec municipal government founded in 1926, employing 194 staff to deliver property taxation, permitting, water/waste, public safety, recreation, and cultural services to residents, businesses, and community organizations across the Abitibi-Témiscamingue region, primarily through a citizen portal and in-person service points.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Urban Planning and Community and Rural Development (925120)

SIC

Services-Social Services (8300), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Economic Development & Business Licensing (Local) (BPAIACAN), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Parks, Recreation & Cultural Services (BPAIACAI)

Keywords

• Municipal public services
• Urban planning permits
• Property taxation services
• Citizen portal services
• Environmental water management

Headquarters

HQ city

Rouyn-Noranda

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Revenue model

1. Property Taxes (Taxation foncière): Primary municipal revenue source from property taxation. Residents pay annual property taxes based on municipal assessment. The city offers pre-authorized payment plans and online tax account management through the citizen portal.
2. Permit and Certificate Fees: Fees collected for various permits including construction, renovation, business permits, signage, lot layout, snow removal, septic systems, wells, tree cutting, and special event permits. Fees support administrative processing and regulatory compliance.
3. Water Fees: Water service charges for municipal water supply, including consumption-based billing and connection fees.
4. Government Transfers (Fonds Régions et Ruralité): Transfer payments from provincial government under the Regional and Rural Fund (FRR) agreement signed March 31, 2020 with MAMH, supporting local and regional development competencies.
5. Mineral Surface Rights Transit Fees: Fees collected from operators of quarries and sandpits under Règlement 2015-837 for transit of mineral substances on municipal road network, as mandated by Quebec government.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Ville de Rouyn-Noranda is a municipal government that provides public services to residents, businesses, and community organizations within its territory, including property taxation, permits and certificates, water and sewer services, waste collection, public works, urban planning, recreation, cultural programming, and community support. Core services are delivered through in-person service at City Hall and neighborhood offices, a digital citizen portal, and online forms for permits and administrative requests. The municipality also operates interactive maps, open data platforms, and cultural venues such as Théâtre du Cuivre and MA Musée d'art.

Product overview

Ville de Rouyn-Noranda operates as a municipal government offering digital services primarily through its citizen portal (Portail citoyen) and online forms platform (Formulaires en ligne). The core digital offering consists of a web-based service platform enabling citizens to access municipal services including property tax management, permit applications, event organization requests, organizational support programs, and various administrative services. The platform also includes an interactive mapping system (Cartes et données ouvertes) for geographic information and open data access. The portfolio represents a unified citizen services platform with multiple integrated online service modules rather than distinct commercial products.

Differentiator

Problem solved

Functional benefit

Products and services

• Portail citoyen (Citizen Portal) Online citizen portal providing 24/7 access to tax accounts, property evaluation, permit applications, event requests, community support programs, newsletter subscriptions, and personalized municipal alerts for residents and property owners.
• Formulaires en ligne (Online Forms) Comprehensive suite of online municipal forms covering permits (construction, renovation, signage, septic systems, tree cutting, snow removal), taxation services, event requests, organizational support applications, and citizen requests for various municipal services.
• Cartes et données ouvertes (Interactive Maps and Open Data) Interactive mapping platform and open data portal providing access to municipal geographic information including zoning, property evaluation, watershed areas, wetland protection plans, water network flushing schedules, parking locations, and cycling paths, integrated with the provincial Données Québec platform.
• Permis et certificats (Permits and Certificates) Municipal permits and certificates service covering construction, renovation, business permits, signage, lot layout, snow removal, septic systems, wells, tree cutting, and special event permits, with applications processed through Info-Permis ([email protected]) and online forms.
• Évaluation et taxation (Property Assessment and Taxation) Property assessment and taxation services for residents, including online tax account management through the citizen portal, pre-authorized payment plans, and property evaluation tools.
• Aqueduc, égout et voirie (Water, Sewer, and Roads) Municipal water supply, wastewater, and road maintenance services, including consumption-based water billing, connection fees, and 24/7 emergency response (819 797-7121) for water main breaks, sewer issues, and road problems.
• Visez Vert — Collectes et matières résiduelles (Waste Collection) Residential and commercial waste collection service including garbage, recycling, organic waste, and écocentre operations, with support via Info-Visez Vert (819 797-7114) and [email protected].
• Sports et activités (Recreation and Sports Programs) Recreation and sports programming including aquatic activities, gym activities, arenas and skating rinks, sliding areas, the Carte Ville Active card, registration via AccèsCité, and access to facilities like Parc Mouska, Parc botanique À fleur d'eau, and outdoor sports fields.
• Culture et patrimoine (Cultural Programming) Cultural programming including outdoor cinema, literary readings, concerts in parks, and special events tied to the 100th anniversary of Rouyn-Noranda in 2026, with venues such as Théâtre du Cuivre and MA Musée d'art.
• Politique de soutien aux organismes (PSO) — Community Organization Support Policy of Support to Organizations (PSO) providing financial support, technical assistance, professional support, promotional support, administrative support, and organization recognition to community organizations (OBNL) through programs for equipment purchases, major events, cultural projects, community support, and local events.
• Droits de transit — Carrières et sablières (Mineral Surface Rights Transit Fees) Regulated transit fees collected from operators of quarries and sandpits under Règlement 2015-837 for transit of mineral substances on the municipal road network, as mandated by Quebec government legislation, with declarations and payments administered through the Forestry Department.
• Transport collectif et adapté (Public and Adapted Transit) Public bus service, rural collective transit, and adapted transit for persons with disabilities, along with municipal parking, cycling paths, and calmed streets (rues apaisées) management.

Quantifiable outcome

• Recognized as one of the most dynamic cities in Quebec
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Ministère des Affaires municipales et de l'Habitation (MAMH)coreStrategic or Co-development PartnerThe MAMH and Ville de Rouyn-Noranda signed an agreement on March 31, 2020 for the Fonds Régions et Ruralité (FRR) - Volet 2. This fund enables the city to exercise its responsibilities in economic and social development, supporting initiatives in both urban and rural areas. Projects must demonstrate real and continuous impact on the city's development.
• Ministère des Ressources naturelles et des Forêts (MRNF)coreStrategic or Co-development PartnerSince May 1st, requests for sand and gravel exploitation on public lands must be addressed to the MRNF. The ministry oversees the Service de la gestion et du contrôle des droits miniers for surface mineral exploitation on public territory.
• Sûreté du QuébeccoreStrategic or Co-development PartnerMunicipal police service providing public safety services. Located at 205, boulevard Rideau, Rouyn-Noranda. Handles citizen requests and emergency situations through the municipal police station.
• Radio-CanadaminorGTM or Marketing PartnerPartnership for cultural events including outdoor cinema screenings such as 'Dans une galaxie près de chez vous' shown in collaboration with Radio-Canada and the Festival du cinéma international en Abitibi-Témiscamingue.
• Festival du cinéma international en Abitibi-TémiscamingueminorGTM or Marketing PartnerCollaboration for cultural programming including outdoor cinema events and the '100 ans de cinéma' project featuring silent film screenings with live piano accompaniment.
• Bibliothèque municipale de Rouyn-NorandaminorGTM or Marketing PartnerPartnership for cultural programming including literary events, author presentations, and outdoor cinema screenings at various municipal venues.
• Association régionale de loisirs pour personnes handicapées de l'Abitibi-Témiscamingue (ARLPHAT)minorGTM or Marketing PartnerARLPHAT provides equipment lending for accessibility at events organized on municipal territory, enabling inclusive participation in community events.
• Regional and Rural Fund (FRR) Partner OrganizationscoreStrategic or Co-development PartnerPriority intervention areas under the FRR agreement include mobility (transport), entrepreneurship, planning and land development, social, cultural, tourism, environmental, and technological domains. Projects must demonstrate partnership and engagement of regional stakeholders.

Scale indicators5 records

Recent moves5 records

Expansion highlights6 records

Regional players

• City of Timmins: Regional peer: Canadian municipality in Northern Ontario with mining-driven economic base analogous to Rouyn-Noranda; comparable remote-region service-delivery challenges and dependency on resource-sector activity.

Direct peers

• Ville de Val-d'Or: Direct peer: another Quebec municipality in the Abitibi-Témiscamingue region with a strong mining-heritage economic base, comparable population scale, and similar service mandate (taxation, public works, urban planning, recreation).
• Ville d'Amos: Direct peer: smaller Abitibi-Témiscamingue municipality operating the same regional Quebec municipal-services mandate with a comparable rural-and-urban-territory structure.
• Ville de Trois-Rivières: Direct peer: Quebec regional municipality of broadly comparable scale operating parallel citizen-portal, open-data, and permitting workflows with equivalent municipal-finance revenue mix.
• Ville de Shawinigan: Direct peer: Quebec municipality of similar scale navigating post-industrial economic transition with comparable economic-development, urban-planning, and citizen-services mandate.
• Ville de Drummondville: Direct peer: Quebec regional municipality of similar population tier with full municipal-services portfolio, comparable economic-development focus on industrial and commercial retention.
• Ville de Granby: Direct peer: Quebec regional municipality with comparable population/scale and full municipal services including online permits, taxation, recreation, and economic development functions.
• Ville de Saguenay: Direct peer: large Quebec regional municipality with comparable service-line scope (water, waste, public works, recreation, culture, taxation) and established digital citizen-service infrastructure.
• Ville de Sherbrooke: Direct peer: similarly-sized Quebec municipal government delivering full-scope municipal services (taxation, permits, recreation, public works) to citizen and business segments with comparable digital and citizen-engagement channels.

Broad incumbents

• Ville de Gatineau: Broader Quebec municipal incumbent serving as comparable reference for scaled digital-government delivery, taxation administration, and bilingual citizen-portal operations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/ville-de-rouyn-noranda

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ville de Rouyn-Noranda