What Ville de Granby does

Ville de Granby is a municipal government entity headquartered at 87 rue Principale in Granby, Quebec, Canada, serving approximately 70,000+ residents within its territorial jurisdiction. Established in 1859 and operating under Quebec's municipal legislation, the city delivers a comprehensive range of public services through multiple departments including police (Service de police de Granby), fire (Service de sécurité incendie), urban planning and land protection (Service de l'aménagement et de la protection du territoire), aquatic facilities (Centre aquatique Desjardins), and public library services (Bibliothèque Paul-O.-Trépanier). The municipal workforce comprises 501-1000 employees across these service lines.

The city's service delivery operates through an omnichannel model combining physical infrastructure (city hall, aquatic center, library, outdoor pools, parks) with digital platforms including an online permit portal (granby.edemandes.com via eDemandes), property tax management (Compte de taxes en ligne), a citizen alert notification system (Alertes citoyennes), a leisure card program (Carte-loisirs), and email communications via Cyberimpact. The technology stack is standard municipal digital infrastructure without proprietary AI/ML components. The city holds ISO 37001 Anti-Bribery Management System certification (first Quebec city to obtain, June 2021; renewed June 2024), SGQRI 008 3.0 web accessibility compliance (WCAG 2.1/2.2 Level AA), and Quebec privacy law compliance.

Revenue is generated through five primary streams: municipal property taxes (the largest source, billed annually based on assessed property values with installments in March, June, and September), provincial and federal government transfers, water consumption rates, permits and transactional fees, and recreation services revenue. The city reported operating surpluses of $13.6M (2023) and $10.5M (2022), with capital investment programs including $170M over 10 years for water infrastructure modernization, $43M in road infrastructure, and a $27.3M roadwork program in 2024. Major strategic initiatives underway include 5,500 housing units planned over 10 years (750 social/affordable), a 131 km cycling network under the 2023-2027 active mobility plan with $8M investment, and a new Pôle universitaire régional in partnership with Université de Sherbrooke. Governance is led by Mayor Julie Bourdon and a municipal council.

Name

Ville de Granby

Legal name

Ville de Granby

Website

https://granby.ca

Company type

Public

Founded year

1859

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Ville de Granby is a municipal government in Quebec, Canada, serving approximately 70,000+ residents through police, fire, urban planning, water, recreation, and library services. Revenue derives primarily from property taxes, government transfers, water rates, permits, and recreation fees.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Other General Government Support (92119), Administration of Housing Programs, Urban Planning, and Community Development (9251), Administrative and Support Services (561)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Parks, Recreation & Cultural Services (BPAIACAI), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Municipal Tax & Revenue Administration (Local) (BPAIACAD), City Clerk/Records, Elections & Civic Engagement (BPAIACAB)

Keywords

• Municipal government services
• Public administration
• Urban planning permits
• Public safety services
• Recreation facilities

Headquarters

HQ city

Granby

HQ country

Canada

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Municipal Property Taxes: Primary revenue source from residential and commercial property taxation based on assessed property values. Property tax rates set annually through budget process.
2. Government Transfers: Provincial and federal government grants and transfers for various municipal programs, infrastructure projects, and services including affordable housing, cultural initiatives, and environmental programs.
3. Water Rates: Water consumption charges and utility fees for municipal water service, including drinking water infrastructure maintenance.
4. Permits and Fees: Revenue from various municipal permits (building, zoning, special events), licenses, fines, and service fees.
5. Recreation Services Revenue: Fees for leisure programs, sports facilities access, aquatic center, library services, and summer camps.
6. Financial Surplus: Annual operating surplus reinvested in municipal services. 2023 surplus of $13.6M and 2022 surplus of $10.5M mentioned.

Pricing tiers

Go-to-market motion1 record

Distribution channels8 records

Marketing channels9 records

Core offering

Ville de Granby is the municipal government that delivers administrative, public safety, infrastructure, recreation, and cultural services to approximately 70,000+ residents of Granby, Quebec. Its core offerings include building and zoning permits, property tax billing and collection, water and waste management, municipal police and fire services, road maintenance, public library services, aquatic and sports facilities, and community programming. The city operates through an omnichannel model combining in-person service at City Hall (87 rue Principale), online digital portals, telephone support, and a network of community partner organizations.

Product overview

Ville de Granby operates a comprehensive digital citizen services portal offering various online municipal services. The core offering consists of the municipal website with integrated online services including: an online permit and form submission system (Permis en ligne et formulaires), property tax management (Taxes municipales en ligne), a citizen alert notification system (Alertes citoyennes), and recreational facility access through the Carte-loisirs membership program. Physical service infrastructure includes the Centre aquatique Desjardins aquatic center, Bibliothèque Paul-O.-Trépanier public library, and various sports facilities managed through Granby Multi-Sports. Additional digital services include transport (Transport urbain Granby with Taxibus paratransit), digital signage (Panneaux et totems numériques), and outdoor recreational installations. This is a unified municipal services platform rather than a modular software product architecture.

Differentiator

Problem solved

Functional benefit

Products and services

• Centre aquatique Desjardins Municipal aquatic center at 560 rue Léon-Harmel offering indoor pools, outdoor pools, swimming lessons, fitness classes, aquatic activities, and rescue training programs for Granby residents and visitors.
• Bibliothèque Paul-O.-Trépanier Public library at 11 rue Dufferin offering book lending, digital resources, cultural events, and community programs. Recorded a record-breaking year in 2024 for attendance and loans.
• Permis en ligne et formulaires Online permit application and form submission system for building permits, environmental permits, business licenses, and various municipal requests via the granby.edemandes.com portal.
• Transport urbain Granby Public transit service including bus routes and Taxibus paratransit service for seniors and persons with disabilities, serving approximately 1,451 unique paratransit users annually.
• Alertes citoyennes Citizen alert notification system for emergency broadcasts, boil water advisories, snow removal notifications, and other urgent municipal announcements via text, email, and phone.
• Carte-loisirs Leisure card membership program providing access to recreational facilities, sports installations, library services, and discounts on activities for Granby residents.
• Taxes municipales en ligne Online property tax payment and account management service allowing property owners to view and pay municipal taxes, with annual installments typically due in March, June, and September.
• Panneaux et totems numériques City-owned digital signage and totem display system for public information, community announcements, and municipal communications distributed throughout urban areas.
• Granby Multi-Sports Channel partner managing outdoor sports facilities, activity bookings, and sports programming including Festival du sport and free-access outdoor installations for residents.
• Installations sportives en libre accès Free-access outdoor sports facilities including 8 splash pad parks, 2 outdoor pools, pickleball courts, tennis courts, and natural/synthetic grass fields for soccer, ultimate frisbee, and football.

Quantifiable outcome

• 5,500 housing units planned over 10 years to address housing crisis
• +4 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature5 records

Partnerships

14 partnerships are on record, tiered core and minor.

• Université de Sherbrooke (Pôle universitaire régional de Granby)coreStrategic or Co-development Partner · 13 March 2024Partnership to establish a regional university pole in Granby. Includes deployment of microprograms and academic programs. First microprogram in environment planned for winter 2025.
• St-Hubert Restaurant (Granby)minorGTM or Marketing PartnerRestaurant partnership for 'S'engager pour une bonne cause' fundraising event. $2 per meal donated to local charities including Fondation CHG, Auberge sous mon toit, and Fondation Louis-Philippe Janvier.
• Centre d'écologie urbainecoreStrategic or Co-development PartnerPartner in 'Sous les pavés' urban greening initiative (Phase 3). Contributing $20,000 to expand depaving project at École de l'Étincelle. Originator of 'Le Grand dépavage' initiative.
• Centre de services scolaire du Val-des-CerfscoreStrategic or Co-development PartnerSchool board partner for 'Sous les pavés' project. Contributing $5,000 to École de l'Étincelle green space transformation.
• Green Communities Canada / Canadian Trees for LifeminorGTM or Marketing PartnerEnvironmental partner contributing $15,000 to urban greening project.
• Ensemble, nous reboisons GranbyminorGTM or Marketing PartnerLocal tree planting initiative contributing $10,000 to urban reforestation.
• Granby Multi-SportscoreChannel Partner/ Reseller/ DistributorRecreation service provider managing sports facilities, organizing events (Festival du sport, outdoor winter activities), and operating sports programming.
• Société protectrice des animaux (SPA) des CantonscoreChannel Partner/ Reseller/ DistributorAnimal control services provider for the territory since November 2024, replacing previous arrangement.
• Unité de sauvetage de la Haute-Yamaska (USHY)minorChannel Partner/ Reseller/ DistributorVolunteer rescue organization receiving donated firefighting gear from Granby fire service.
• Office d'habitation de la Haute-Yamaska-Rouville (OHHYR)coreStrategic or Co-development PartnerSocial housing authority partnered for affordable housing initiatives and PSLQ (Supplement au loyer Québec) program.
• Corporation Action Logements GranbycoreStrategic or Co-development PartnerNew non-profit organization created by the city to address housing crisis through affordable housing development.
• Société d'histoire de la Haute-YamaskaminorGTM or Marketing PartnerHistorical society receiving grants for cultural heritage projects including Palmer Cox commemoration ($5,000) and restaurant history exhibition ($5,000).
• MRC de La Haute-YamaskacoreStrategic or Co-development PartnerRegional municipality confederation for regional planning, development, and shared services.
• Vie culturelle et communautaire de Granby (VCC Granby)coreChannel Partner/ Reseller/ DistributorCultural organization organizing major events including Oasis de la rue Principale, summer cultural programming, and Couleurs urbaines symposium.

Scale indicators17 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Ville de Sherbrooke: Sherbrooke is a larger Quebec municipality but operates the same municipal-services model — police, fire, urban planning, water, recreation, and digital citizen services — making it a direct peer for benchmarking Granby's service delivery.
• Ville de Lévis: Lévis is a Quebec city offering the same municipal service stack (public safety, recreation, online permits, environmental programs) with similar governance and revenue model based on property taxes.
• Ville de Drummondville: Drummondville is a Quebec municipality of comparable population (~80,000) providing the same full suite of municipal services — public safety, urban planning, recreation, water, and social services — making it the closest direct peer to Granby.
• Ville de Beloeil: Beloeil is a mid-sized Quebec municipality delivering the same municipal service portfolio — public safety, recreation, permits, water, and community programs — at a comparable scale to Granby.
• Ville de Saint-Hyacinthe: Saint-Hyacinthe is a similar-sized Quebec city (~60,000) offering municipal governance, recreation, water infrastructure, and community services with comparable budgetary scale and citizen-service orientation to Granby.
• Ville de Mascouche: Mascouche is a Quebec municipality of similar population and operational profile providing municipal governance, recreation, public safety, and digital services as a direct comparable to Granby.
• Ville de Shawinigan: Shawinigan is a Quebec municipality of comparable scale providing municipal services, recreation facilities, infrastructure programs, and economic development strategy analogous to Granby's mandate.
• Ville de Magog: Magog is a Quebec municipality in the Estrie region near Granby with similar recreation-heavy service profile, including aquatic facilities, parks, and tourism-related municipal services.
• Ville de Victoriaville: Victoriaville is a similarly sized Quebec city running comparable municipal services including public safety, water, recreation, and digital citizen services as a direct operating peer.
• Ville de Trois-Rivières: Trois-Rivières is a mid-sized Quebec city delivering analogous municipal services including digital citizen platforms, recreation, urban planning, and active mobility programs comparable to Granby's portfolio.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/VilleGranby
• LinkedInlinkedin.com/company/ville-de-granby

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ville de Granby