RSUD Kota Dumai

What RSUD Kota Dumai does

RSUD Kota Dumai is presented in the source firmographics as a government-owned regional public hospital (Rumah Sakit Umum Daerah) located in Dumai, Riau Province, Indonesia, with 53 employees. However, a material data quality issue is present: the substantive operational data (technology stack, partnerships, awards, clinic services, timeline) refers to a different entity — RSUD Bangkinang, a regional public hospital under the Kampar Regency Government located in Bangkinang Kota. This analysis reflects the data as provided.

Based on the available data, the entity operates as a Class B-aspirational regional public hospital delivering emergency (IGD 24/7), outpatient, inpatient, hemodialysis (13 machines serving 72 routine patients), medical check-up, and 17+ specialist clinic services including cardiology, neurology, obstetrics, pediatrics, surgery, dental, ENT, ophthalmology, dermatology, urology, pulmonology, TB DOTS, and endoscopy. The underlying technology is a Hospital Management Information System (SIMRS) with integrated digital services: online queue (segmented by patient type), online registration, E-SEP electronic referral, fingerprint verification, claim system integration, Frista, E-Cuti Terintegrasi (digital leave management), and E-Pengaduan 'Lapor Pak Dir' (two-way complaint channel to hospital leadership).

The business model is government-funded across four revenue streams: APBD (regional government budget allocation) as a Badan Layanan Umum Daerah (BLUD), Jamkesda (regional health insurance for underprivileged residents), BPJS Kesehatan (national health insurance under JKN with monthly billing), and fee-for-service from self-paying private patients. Pricing for covered services is governed by the national JKN tariff schedule; no individual service pricing is publicly disclosed. The hospital has achieved Paripurna (Full) accreditation and received multiple regional awards (Dharma Karya Kencana 2023 from BKKBN, Best Pharmaceutical Services I 2023 from Riau Provincial Health Office, BAZNAS Best Zakat Collection Agency 2025, and a 2024 Community Satisfaction Survey score of 82.21 rated 'Good'). Active strategic partnerships include BPJS Kesehatan (system integration), Universitas Pahlawan Tuanku Tambusai (medical education MoU, Dec 2025), BKKBN (family planning program), Politeknik Caltex Riau (technology collaboration), an IT consultant (SIMRS strengthening), and PMI Kampar (blood donation).

Name

RSUD Kota Dumai

Legal name

Rumah Sakit Umum Daerah Bangkinang

Website

https://rsudbangkinang.kamparkab.go.id

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

51–100 employees

Short description

RSUD Kota Dumai is a government-owned regional public hospital (RSUD) operating in Riau, Indonesia, delivering emergency, outpatient, inpatient, hemodialysis, and 17+ specialist clinic services via an integrated Hospital Management Information System (SIMRS), funded primarily by APBD and government health insurance (BPJS Kesehatan, Jamkesda).

Ownership category

akta.pro rank

Product category

Public Hospital Services

NAICS

General Medical and Surgical Hospitals (622110)

SIC

Services-Hospitals (8060), Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

Community & Regional General Hospitals (HLAFAAAB)

Keywords

• Public hospital services
• Emergency medical care
• Outpatient specialist clinics
• Hemodialysis services
• Inpatient healthcare

Headquarters

HQ city

Bangkinang Kota

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Government Budget (APBD): Public hospital funded by the Kampar Regency government budget (APBD) as part of regional government healthcare infrastructure.
2. Jamkesda (Regional Health Insurance): Revenue from regional health insurance program (Jaminan Kesehatan Daerah) providing healthcare coverage for underprivileged residents of Kampar Regency.
3. BPJS Kesehatan (National Health Insurance): Revenue from JKN (Jaminan Kesehatan Nasional) program through BPJS Kesehatan integration for insured patient services.
4. Private/General Patients: Revenue from self-paying patients and those not covered by government insurance schemes.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

RSUD Bangkinang is a regional public hospital providing comprehensive healthcare services including 24/7 emergency care (IGD), 17 types of outpatient specialist clinics, inpatient care, hemodialysis (13 machines for 72 routine patients), medical check-ups, intensive care, and diagnostic/pharmaceutical support. The hospital serves as the primary referral facility for Kampar Regency in Riau Province, with integrated digital systems for queue management, online registration, and national health insurance (BPJS) processing.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Services (IGD) 24/7 emergency medical care services (Instalasi Gawat Darurat/IGD) available to all patients requiring urgent medical attention, serving the general public of Kampar Regency and surrounding areas.
• Outpatient Specialist Clinics (Rawat Jalan) Outpatient specialist consultations across 17 different clinic types including Pediatric, Surgical, Anesthesiology, Oral Surgery, Dental, Endodontic, Cardiac and Vascular, Psychiatry, Obstetrics and Gynecology, Dermatology, Ophthalmology, Pulmonology, Lung TB DOTS, Internal Medicine, Neurology, ENT (THT-KL), Urology, and VCT clinics. Available to general public and insurance-covered patients.
• Inpatient Services (Rawat Inap) Inpatient hospital care providing overnight and extended medical stays for patients requiring continuous medical treatment and observation. Available to all patients including those covered by BPJS Kesehatan and Jamkesda.
• Hemodialysis Services Hemodialysis unit equipped with 13 advanced blood dialysis machines serving up to 72 routine patients requiring kidney dialysis treatment. Available to patients with kidney-related conditions covered by BPJS Kesehatan or paying privately.
• Medical Check-Up Services Comprehensive medical check-up services for general health screening and preventive care, with a separate queue category (M) for MCU/Online patients. Available to all residents and corporate clients.
• Intensive Care Services Intensive care services (Perawatan Intensif) providing critical care for patients with severe or life-threatening conditions requiring continuous monitoring and specialized medical intervention.
• Diagnostic and Medical Support Services Diagnostic and clinical support services including pathology, radiology, and other medical support functions to assist in patient diagnosis and treatment. Endoscopy and physiotherapy services also available.
• Pharmaceutical Services Integrated pharmaceutical services providing medications to inpatients and outpatients, recognized with the Best I Award for pharmaceutical service quality from the Riau Provincial Health Office.
• Online Queue and Registration System Digital patient registration and queue management system accessible through the hospital website, with real-time queue display for outpatient clinics. Features separate queues for BPJS patients (B), disability/priority patients (S), general patients (U), and MCU/Online patients (M). Integrated with the Hospital Management Information System (SIMRS).

Quantifiable outcome

• Community Satisfaction Survey score: 82.21 (2024) in 'Baik' category
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Universitas Pahlawan Tuanku TambusaicoreStrategic or Co-development Partner · 15 December 2025Formal cooperation through MoU signed on December 15, 2025, focusing on improving healthcare service quality, education, and human resource development in the health sector. The hospital serves as education and competency development facility for university students.
• BPJS KesehatancoreStrategic or Co-development PartnerIntegration of hospital information systems with national health insurance (JKN) program including E-SEP, online queue, claim processing, fingerprint verification, and Frista systems. Received recognition award for system integration commitment.
• BKKBN (Badan Kependudukan dan Keluarga Berencana Nasional)minorStrategic or Co-development PartnerCooperation in family planning program implementation (Program Bangga Kencana) including PKBRS (Pelayanan Keluarga Berencana di Rumah Sakit). Contributed to maternal mortality reduction and stunting prevention through family planning services.
• Universitas Awal BrosminorStrategic or Co-development PartnerPreparation for becoming a teaching hospital for Universitas Awal Bros, with visit conducted on February 26, 2025 to discuss partnership arrangements.
• PMI (Palang Merah Indonesia) Kabupaten KamparminorStrategic or Co-development PartnerRegular blood donation drives conducted together to maintain blood stock supply for the region. Activities conducted on May 7, 2025 and February 5, 2025 as part of community service.
• BAZNAS Kabupaten KamparminorOthersReceived award as the best zakat (mandatory almsgiving) collecting institution from BAZNAS Kampar. Received on January 17, 2025.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Eka Hospital: Private hospital group concentrated in Sumatra (Pekanbaru, Batam) with a comparable regional multi-specialty profile. Comparable as a private competitor serving Riau/Sumatra corridor patients who might otherwise default to the regional public hospital.

Broad incumbents

• Primaya Hospital: Private hospital group expanding into secondary Indonesian cities including Sumatra. Comparable as a competing regional multi-specialty operator using a similar tier of digital infrastructure (online registration, integrated EMR) to attract insured middle-class patients.
• Awal Bros Hospital: Private hospital group operating across major Indonesian cities including Pekanbaru. Comparable as a regional competitor for insured and private-pay patients in Riau; the group is also an active partnership counterparty for RSUD Bangkinang (Universitas Awal Bros teaching hospital discussions), illustrating the public-private overlap in the regional market.
• Mitra Keluarga Karyasehat: Major Indonesian private hospital group (listed on IDX as MIKA) focused on secondary-tier cities with standardized digital systems. Comparable as a private-sector benchmark for outpatient throughput, digital queue/registration UX, and the kind of operational efficiency target a regional public hospital aspires to.
• Siloam Hospitals: Largest private hospital group in Indonesia (listed on IDX as SILO), operating a national network including facilities in Riau. Comparable as a digital-forward, multi-specialty regional hospital operator competing for the same BPJS and private-pay patient base that RSUD Bangkinang serves.

Others

• BPJS Kesehatan: Sole administrator of Indonesia's national health insurance (JKN) program. Not a competitor but a critical payer and integration partner; comparable because it sets the digital integration standards (E-SEP, fingerprint, online queue, Frista) that drive hospital revenue and operational workflows — and the source of the 2025 Integration Commitment Award received by RSUD Bangkinang.

Direct peers

• RSUD Dr. Achmad Mochtar Bukittinggi: Class B regional public hospital in West Sumatra owned by the Bukittinggi city government. Comparable as an Indonesian regional public hospital (RSUD) of similar scale and accreditation tier, competing for BPJS referrals and operating with a similar APBD-plus-BPJS revenue mix.
• RSUD Dumai: Municipal public hospital (RSUD) in Dumai, Riau, owned by the Dumai city government. Most direct geographic and structural comparable — a Class C/B regional public hospital in the same province serving a similar commodity-economy population with comparable service mix and government funding model.
• RSUD Arifin Achmad: Provincial Class B public hospital in Pekanbaru, Riau, owned by the Riau Provincial Government. Directly comparable as a government-owned regional general hospital serving a similar population in the same province, with broader specialty coverage and acting as a referral destination for RSUD Bangkinang's higher-acuity cases.
• RSUD Petala Bumi: Provincial public hospital (RSUD) in Pekanbaru providing general medical and surgical services. Comparable as a government-owned regional general hospital in the same Riau ecosystem with overlapping BPJS-driven revenue model and similar digital integration initiatives.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/p/CqrcQhtvBNl/?utm_source=ig_web_copy_link
• LinkedInlinkedin.com/company/rsud-kota-dumai

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about RSUD Kota Dumai