RSUP Dr. Wahidin Sudirohusodo

What RSUP Dr. Wahidin Sudirohusodo does

RSUP Dr. Wahidin Sudirohusodo is a Class A national referral hospital (Rumah Sakit Umum Pusat) operated under the Indonesian Ministry of Health, serving as the primary tertiary referral center for Eastern Indonesia. Located in Makassar, South Sulawesi, it provides comprehensive secondary and tertiary medical services across multiple specialties, including cardiac care, neurosurgery, gastro-hepatology, infectious disease, maternal-child health, and private (VIP) care. The hospital is staffed by 1,000+ doctors and handles 1,500+ patients per day, supported by advanced diagnostic infrastructure that includes a 3.0 ATA hyperbaric oxygen therapy unit with capacity for 8 patients. The institution also operates a 24/7 emergency department and a newborn screening program (Skrining Bayi Baru Lahir), reflecting its public health mandate.

The hospital operates on a multi-stream revenue model combining JKN-BPJS national insurance reimbursements, private out-of-pocket payments, corporate healthcare partnerships (including Prudential, Pertamina, Vale, and Telkom), employer-paid medical check-up packages, and direct government budget allocation (APBN). Service pricing is also published transparently, including structured MCU (medical check-up) packages. Digital infrastructure includes the RSWS Mobile application for patient access and registration, a real-time online bed availability system, and a public information and documentation office (PPID) for transparency. The hospital maintains a community satisfaction index of 3.78, indicating stable service delivery.

As a Ministry of Health-owned entity, the institution functions as a quasi-public service rather than a commercial enterprise, with its mission centered on providing accessible, high-quality healthcare across Eastern Indonesia's provinces (Sulawesi, Maluku, Papua, NTT) while serving as a clinical education and research hub. Its strategic posture is defined by regulatory mandate, regional referral dominance, and incremental digital and service-line expansion rather than market-driven growth.

Name

RSUP Dr. Wahidin Sudirohusodo

Legal name

Rumah Sakit Umum Pusat Dr. Wahidin Sudirohusodo Makassar

Website

https://rsupwahidin.com

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

RSUP Dr. Wahidin Sudirohusodo is a Class A government-owned national referral hospital in Makassar, Indonesia, providing tertiary medical services across multiple specialties to Eastern Indonesia's population through JKN-BPJS insurance, corporate partnerships, and direct payment channels.

Ownership category

akta.pro rank

Product category

Tertiary Public Hospital Services

NAICS

General Medical and Surgical Hospitals (6221)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

Critical Access & Rural Hospitals (HLAFAAAG)

Keywords

• Tertiary hospital services
• National referral hospital
• Specialty medical centers
• Diagnostic laboratory services
• Emergency and inpatient care

Headquarters

HQ city

Makassar

HQ country

Indonesia

HQ region

Asia

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. JKN-BPJS Insurance Claims: Revenue generated from Indonesia's National Health Insurance program (BPJS Kesehatan). The hospital is a referral center for JKN patients, billing insurance for covered medical services including consultations, procedures, hospitalizations, and diagnostic services.
2. Out-of-Pocket Patient Payments: Revenue from patients paying directly for services, including executive/priority services, medical check-up packages, and non-JKN covered treatments. Includes co-payments and services not covered by insurance.
3. Corporate/Industrial Health Services: Partnership arrangements with corporate partners (Vale, Pertamina, Telkom, Prudential, etc.) providing occupational health services, medical check-ups, and treatment for employees covered under corporate health insurance schemes.
4. Government Budget Allocation: As a government-owned hospital (RSUP), receives operational funding from the Ministry of Health through national budget allocations, separate from patient service revenue.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels8 records

Core offering

RSUP Dr. Wahidin Sudirohusodo Makassar is a Class A national referral public hospital delivering comprehensive tertiary healthcare including executive outpatient services, specialty centers (Cardiac, Brain, Gastro-Hepatology, Infection, Maternal-Child, Private Care), general medical services (outpatient, inpatient, 24/7 emergency, intensive care, surgery), diagnostic support (laboratories, radiology, radiotherapy, blood transfusion), and Hyperbaric Oxygen Therapy. The hospital serves as the primary referral center for Eastern Indonesia under the Indonesian Ministry of Health, with digital patient access via RSWS Mobile, online registration, and online bed availability systems.

Product overview

RSUP Dr. Wahidin Sudirohusodo Makassar is a Class A national referral public hospital (rumah sakit pemerintah) providing comprehensive healthcare services through an integrated multi-specialty approach. The hospital offers executive and premium outpatient services, specialized centers (Cardiac Center, Brain Center, Gastro-Hepatology Center, Infection Center, Maternal and Child Health, and Private Care), general medical services (outpatient, inpatient, emergency, intensive care, surgery), and comprehensive medical support services (clinical pathology, anatomical pathology, microbiology laboratories, radiology, radiotherapy, blood transfusion). The hospital operates supporting non-medical services including pharmacy, nutrition, and CSSD/laundry. Digital services include RSWS Mobile application for online registration and service access, an online bed availability tracking system, and web-based patient registration portal. The hospital also provides specialized therapeutic services such as Hyperbaric Oxygen Therapy for wound healing, infection treatment, and neurological recovery.

Differentiator

Problem solved

Functional benefit

Brands

• RSWS Mobile: Mobile application for hospital services including online registration, medical history access, and service information

Products and services

• Layanan Eksekutif (Executive Outpatient Services) Premium outpatient healthcare services with priority access, modern facilities, and experienced specialist doctors for patients seeking enhanced service quality.
• Medical Check-Up Packages Comprehensive health examination packages with various levels including laboratory tests, physical examination, and doctor consultation for preventive healthcare.
• Hyperbaric Oxygen Therapy (HBOT) Specialized treatment using a hyperbaric chamber with 3.0 ATA pressure for wound healing, soft tissue infections, sports injuries, carbon monoxide poisoning, stroke recovery, and diver decompression syndrome.
• Private Care Center Exclusive premium care services with premium facilities for patients seeking enhanced privacy and personalized attention.
• Cardiac Center (Pusat Jantung Terpadu) Integrated center for heart disease diagnosis and treatment using modern cardiac care technology and specialist cardiologists.
• Maternal and Child Health Center (Kesehatan Ibu & Anak) Comprehensive healthcare services addressing maternal health, obstetrics, pediatrics, and child healthcare needs.
• Brain Center Specialized center for neurological and brain-related conditions, including diagnosis and treatment of stroke, neurosurgical conditions, and neurological disorders.
• Infection Center Specialized center for the diagnosis, treatment, and management of infectious diseases including tropical infections and complex pathogen cases.
• Gastro-Hepatology Center Specialized center for digestive system and liver disease diagnosis and treatment including gastroenterology and hepatology services.
• Outpatient Services (Rawat Jalan) Outpatient consultation and treatment services across multiple specialties for general and specialist care.
• Inpatient Care (Rawat Inap) Hospitalization services for patients requiring admission, with rooms offering amenities such as refrigerator, dispenser, dining table, and terrace access in premium wards.
• Emergency Services (Rawat Darurat) 24/7 emergency and urgent care services for acute medical conditions and trauma, accessible via dedicated emergency hotline (0811-4100-7770).
• Intensive Care Unit Critical care services for severely ill patients requiring intensive monitoring, life support, and continuous specialized treatment.
• Surgical Services (Bedah) Surgical procedures across multiple specialties for both elective and emergency surgical interventions.
• Clinical Pathology and Biomolecular Laboratory Diagnostic laboratory services including clinical pathology testing and molecular biology (biomolecular) analysis for disease detection and monitoring.
• Anatomical Pathology Laboratory Tissue examination and histopathology services for diagnosis of structural tissue abnormalities including cancer pathology.
• Microbiology Laboratory Microbiology laboratory services for identification and analysis of bacterial, viral, fungal, and parasitic infections.
• Radiology and Medical Imaging Diagnostic medical imaging services including X-ray, CT scan, MRI, and ultrasound for clinical diagnosis.
• Radiotherapy Services Radiation therapy services for oncology patients, including cancer treatment planning and radiation delivery.
• UTDRS (Blood Transfusion and Integrated Medical Records for Eastern Indonesia) Regional blood transfusion unit and integrated medical records services for healthcare facilities across Eastern Indonesia (Sulawesi).
• Pharmacy Services (Farmasi) Pharmaceutical services including medication dispensing, drug information, and patient counseling for inpatients and outpatients.
• Clinical Nutrition Services (Layanan Gizi) Clinical nutrition and dietary planning services for inpatients including therapeutic diet preparation and nutrition counseling.
• RSWS Mobile Application Mobile application providing online registration, medical history access, appointment scheduling, and service information. Available on Google Play and App Store.

Quantifiable outcome

• Community Satisfaction Index (IKM) maintained at 80-85 range over 10 years (2014-2024), indicating consistently high patient satisfaction
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

18 partnerships are on record, tiered core, major and minor.

• BPJS KesehatancoreChannel Partner/ Reseller/ DistributorNational health insurance program partnership enabling coverage for JKN (Jaminan Kesehatan Nasional) beneficiaries. Hospital serves as referral center billing insurance for covered medical services including consultations, procedures, medications, and hospitalizations.
• BPJS JamsostekcoreChannel Partner/ Reseller/ DistributorNational workers' social security program partnership providing work accident and occupational health coverage. Enables billing for employee health services related to workplace injuries and occupational diseases.
• PrudentialmajorChannel Partner/ Reseller/ DistributorPrivate health insurance partnership (including Prudential Syariah) enabling coverage for insured members. Provides reimbursement for medical services rendered to policyholders.
• Mandiri InhealthmajorChannel Partner/ Reseller/ DistributorState-owned insurance company partnership providing health insurance coverage for corporate clients and individual policyholders.
• Inhealth IndonesiamajorChannel Partner/ Reseller/ DistributorState-owned health insurance managed care partnership providing healthcare coverage programs for corporate and government sector employees.
• AdmedikaminorChannel Partner/ Reseller/ DistributorPrivate health insurance third-party administrator managing claims and coverage for insured patients.
• PertaminamajorChannel Partner/ Reseller/ DistributorState-owned oil and energy company partnership providing occupational health services and health insurance coverage for employees. Includes medical check-ups, treatment services, and emergency care.
• Vale IndonesiamajorChannel Partner/ Reseller/ DistributorMining company partnership providing occupational health services and employee healthcare benefits. Includes medical examinations, treatment services, and emergency medical response for mining operations.
• Telkom IndonesiamajorChannel Partner/ Reseller/ DistributorState-owned telecommunications company partnership providing employee health services and health insurance coverage.
• TaspenminorChannel Partner/ Reseller/ DistributorState-owned pension fund social security program providing health coverage for civil servants and government employees.
• AsabriminorChannel Partner/ Reseller/ DistributorIndonesian National Armed Forces social security administrator providing health coverage for military personnel and veterans.
• BRI LifeminorChannel Partner/ Reseller/ DistributorBank Rakyat Indonesia life insurance subsidiary providing health insurance coverage for policyholders.
• Jasa RaharjaminorChannel Partner/ Reseller/ DistributorState-owned insurance company providing mandatory vehicle accident insurance and work accident coverage for transportation workers.
• OJK (Otoritas Jasa Keuangan)minorOthersFinancial Services Authority partnership providing health coverage for OJK employees and potentially related to regulatory compliance activities.
• Yakes-TAMminorChannel Partner/ Reseller/ DistributorHealthcare program managed by telecommunications company for employee health benefits.
• Fullerton Financial HoldingsminorChannel Partner/ Reseller/ DistributorFinancial services company providing health insurance coverage for employees and policyholders.
• LPSKminorOthersWitness and Victim Protection Agency partnership possibly related to providing medical services for protected individuals.
• SOS InternationalminorChannel Partner/ Reseller/ DistributorInternational medical and travel assistance services partnership providing coverage for emergency medical evacuations and international patient services.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Siloam Hospitals: Indonesia's largest private hospital network with facilities across major cities including Makassar. Comparable multi-specialty acute care delivery at scale, but operates on a private/commercial model competing for insured and corporate patients in the same Makassar market.
• Mayapada Hospital: Private hospital group operating in major Indonesian cities. Comparable in offering multi-specialty acute care, premium inpatient rooms, and corporate health services that overlap with RSUP Wahidin's executive service tier.
• Mitra Keluarga Karyasehat: Major Indonesian private hospital chain with strong presence in Java and growing Eastern Indonesia footprint. Overlaps with RSUP Wahidin in secondary-tertiary care service lines for insured and corporate-segment patients.

Direct peers

• RSUP Dr. Sardjito: Class A public referral hospital in Yogyakarta, a leading teaching hospital serving the southern Java region. Comparable status and academic medical center profile to RSUP Wahidin Sudirohusodo.
• RSPAD Gatot Soebroto: Military-owned Class A referral hospital in Jakarta. Comparable as another high-acuity referral hospital with multi-specialty centers, though funded through a different (military) channel rather than Ministry of Health.
• RSUP Prof. Dr. I.G.N.G. Ngoerah (Sanglah): Class A national referral hospital in Denpasar serving as the referral center for Bali and Nusa Tenggara. Comparable RSUP designation, regional referral monopoly, and multi-specialty center portfolio similar to RSUP Wahidin.
• RSUP Persahabatan: Class A public referral hospital in Jakarta specializing in respiratory and infectious disease. Comparable as another RSUP under the Ministry of Health serving complex, referred cases in a defined region.
• RSUP Dr. Cipto Mangunkusumo: Indonesian Class A national referral public hospital under the Ministry of Health, located in Jakarta. Serves as the most direct peer given the same RSUP designation, Class A status, government ownership, and role as a top-tier referral center for complex cases.
• RSUP Hasan Sadikin Bandung: Class A public referral hospital in Bandung serving as the referral hub for West Java. Comparable as another RSUP with similar multi-specialty centers, government ownership structure, and JKN-BPJS revenue model.

Others

• BPJS Kesehatan: Indonesia's national health insurance administrator and the primary payer relationship for RSUP Wahidin. While not a competitor, it is the dominant counterparty that sets reimbursement tariffs and referral policies affecting the hospital's economics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/rsup-dr-wahidin-sudirohusodo

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about RSUP Dr. Wahidin Sudirohusodo