Yakes Telkom

What Yakes Telkom does

Yakes Telkom (legal name: Yayasan Kesehatan Pegawai Telkom) is a private healthcare foundation headquartered in Bandung, Indonesia, established in 1998 as an employee benefit organization for PT Telkom Indonesia (Persero) Tbk. It provides comprehensive healthcare services to Telkom Group's active employees, retirees, and their families across Indonesia, operating as a captive Yayasan funded by employee and corporate contributions rather than commercial sales. The foundation delivers care through a tiered network comprising 16 directly operated primary clinics (Klinik Yakes/TPKK), 140 partner primary clinics (Klinik Mitra) across all 33 provinces, and 368 partner hospitals and specialist doctors for advanced referral care.

The foundation's service portfolio spans promotive-preventive programs, primary care, specialist referrals, hospitalization, rehabilitation (via Yakes Wellness Center), and emergency response (FAST). Its digital layer includes the LOVIT Super Apps platform, Yakes Mobile application (Android and iOS), telemedicine via WhatsApp/Telegram/phone, and a 24/7 call center (Yakes Siaga). The Premio points-based reward program incentivizes healthy behaviors, including daily health actions, specialist visits, and inpatient care. Distribution is exclusively domestic and tied to Telkom Group employment, with no external commercial GTM motion. The technology stack is a standard digital health ecosystem focused on access, scheduling, claims, and engagement rather than advanced analytics or AI-driven capabilities. Revenue is not publicly disclosed, and there are no external investors, funding rounds, or M&A activity identified.

Name

Yakes Telkom

Legal name

Yayasan Kesehatan Pegawai Telkom

Website

https://yakestelkom.or.id

Company type

Private

Founded year

1998

Operating status

Operating

Short description

Yakes Telkom is a captive healthcare foundation serving PT Telkom Indonesia's active employees, retirees, and their families through 16 directly operated clinics, 140 partner clinics across 33 provinces, and 368 partner hospitals nationwide, supported by a digital health platform and telemedicine.

Ownership category

akta.pro rank

Product category

Corporate Healthcare Services

NAICS

Other Individual and Family Services (624190), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Virtual Preventive Care & Wellness Coaching (incl. lifestyle medicine) (HLALADAK)

akta.pro secondary industry

Musculoskeletal (MSK) & Physical Therapy Virtual Care (HLALADAC)

Keywords

• Corporate healthcare services
• Employee health benefits
• Primary care clinics
• Hospital referral network
• Telemedicine consultations

Headquarters

HQ city

Bandung

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Healthcare Benefit Contribution / Premium Contributions: Yakes Telkom operates as a non-profit foundation (Yayasan) funded by contributions from employees (active staff) and Telkom. Contributions form the funding pool used to reimburse and manage healthcare services across its network of clinics, partner clinics, and hospitals. No revenue is generated from external commercial sales.

Go-to-market motion1 record

Distribution channels7 records

Marketing channels10 records

Core offering

Yakes Telkom (Yayasan Kesehatan Pegawai Telkom) is a captive non-profit healthcare foundation that delivers comprehensive medical benefits to Telkom Group's active employees, retirees, and their eligible family members. It provides promotive, preventive, curative, and rehabilitative care through directly operated Klinik Yakes (TPKK) clinics, a nationwide partner clinic network (Klinik Mitra), partner hospitals and specialists (Rumah Sakit Mitra), rehabilitation services, telemedicine, a 24/7 call center, and digital platforms (LOVIT Super Apps and Yakes Mobile), supported by account managers, an emergency response program (FAST), and a member reward program (Premio).

Product overview

Yakes Telkom operates as a comprehensive healthcare management ecosystem providing a unified platform (LOVIT Super Apps) alongside multiple service delivery channels and facilities. The core offerings include Yakes Mobile app for digital access, Telemedicine for remote consultations, and a network of 16 owned clinics (Klinik Yakes/TPKK), 140 partner clinics (Klinik Mitra), and 368 partner hospitals (Rumah Sakit Mitra). Supporting services include rehabilitation programs, Yakes AM account management, FAST emergency response, and Yakes Siaga call center. The Premio reward program incentivizes healthy behaviors through point collection. The platform serves employees, retirees, and families of Telkom Group across Indonesia.

Differentiator

Problem solved

Functional benefit

Brands

• Yakes Mobile: Mobile application for accessing health services including online clinic registration, restitution claims, doctor consultation via chat, and health information.
• LOVIT SuperApps
• Premio
• FAST
• Yakes Siaga
• Yakes AM

Products and services

• Klinik Yakes (TPKK) Directly operated primary care clinics owned by Yakes Telkom, providing first-line medical services to Telkom Group employees, retirees, and their families. These clinics anchor the foundation's owned care delivery network and complement the partner Klinik Mitra and Rumah Sakit Mitra networks.
• Klinik Mitra Network of partner primary care clinics across Indonesia that extends Yakes Telkom's geographic reach beyond its directly operated TPKK clinics, ensuring members have access to first-line care in provinces and cities where Yakes does not operate its own facilities.
• Rumah Sakit Mitra Network of partner hospitals and specialist providers that deliver secondary and tertiary care referred from Klinik Yakes (TPKK) and Klinik Mitra, completing the foundation's full care continuum across primary, secondary, and tertiary levels.
• Rehabilitasi Rehabilitation services for members requiring post-acute or ongoing therapy, complementing the promotive, preventive, and curative offerings of the foundation.
• Telemedicine Remote medical consultation service launched in 2020 during the COVID-19 pandemic, enabling Telkom Group employees, retirees, and families to consult clinicians without visiting a physical facility.
• LOVIT Super Apps Super-apps digital platform that aggregates Yakes Telkom's services and member access tools into a single integrated application, supporting engagement, service discovery, and member experience across the foundation's offerings.
• Yakes Mobile Member-facing mobile application that gives Telkom Group employees, retirees, and families digital access to Yakes Telkom services, provider information, and member benefits.
• Promotif Preventif Promotive and preventive health program designed to engage Yakes Telkom members in wellness, screening, and preventive care activities, supporting healthier outcomes and reducing downstream curative needs.
• Yakes Siaga 24/7 medical call center operated by Yakes Telkom, providing always-on support, guidance, and emergency assistance to members across Indonesia.
• FAST (First Assistance, Patient Safety & Early Treatment) Emergency response and first assistance program providing rapid patient safety and early treatment support to Yakes Telkom members in urgent medical situations.
• Yakes AM (Account Manager) Dedicated account managers embedded in Telkom Group units who coordinate Yakes Telkom services, handle member requests, and act as a liaison between the foundation and Telkom Group's workforce.
• Premio Program Member reward and loyalty program that incentivizes Yakes Telkom members to engage in healthy behaviors and use foundation services, supporting retention and preventive care engagement.

Quantifiable outcome

• 368 partner hospitals and specialist doctors across Indonesia for advanced care referrals
• +4 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Six partnerships are on record, tiered core and minor.

• RS EMC SentulcoreStrategic or Co-development PartnerYakes Telkom collaborates with RS EMC Sentul on health education initiatives, including a joint webinar on Dengue Fever (DBD) management based on severity levels. Medical specialists from RS EMC Sentul serve as speakers, and the webinar is promoted through Yakes channels.
• 368 Partner Hospitals and Specialist DoctorscoreStrategic or Co-development Partner368 partner hospitals and specialist doctors comprise the advanced referral network for Yakes participants, providing outpatient specialist care and inpatient services upon referral from Klinik Yakes or Klinik Mitra. Services include rawat inap (inpatient care) and are accessible via the LOVIT Super Apps.
• 140 Klinik Mitra (Partner Clinics)coreChannel Partner/ Reseller/ Distributor140 Klinik Mitra clinics including Klinik Pratama and Dokter Praktik Mandiri across 33 provinces serve as first-level care providers under the Yakes network. These partner clinics extend primary care access beyond the 16 directly operated Klinik Yakes locations.
• Yakes Wellness CenterminorStrategic or Co-development PartnerYakes Wellness Center manages physiotherapy programs for participant rehabilitation, providing recovery services for participants whose physical function has been reduced due to illness, enabling them to return to productivity.
• Klinik TelkoMedikaminorChannel Partner/ Reseller/ DistributorReferral clinic network available for participants requiring medical examination when away from their registered primary care facility. Referenced in holiday health guidelines as an alternative clinic option alongside Klinik Kimia Farma.
• Klinik Kimia FarmaminorChannel Partner/ Reseller/ DistributorReferral clinic option for participants during holidays and travel, as referenced in Yakes Telkom's healthy holiday guidelines alongside Klinik TelkoMedika and hospital emergency rooms.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Emerging players

• 98point6: Virtual primary care platform serving employer-sponsored populations with text-based physician consultations and AI-augmented triage. Comparable to Yakes' telemedicine and doctor chat consultation features within Yakes Mobile, though virtual-only without physical clinic infrastructure.
• Halodoc: Indonesia's largest consumer telehealth platform offering virtual consultations, medicine delivery, and lab bookings. Comparable to Yakes' telemedicine and prescription delivery capabilities, though commercial B2C rather than captive employer-funded.
• Included Health: Virtual-first integrated care navigation and behavioral health platform for employer and payer populations. Comparable to Yakes' telemedicine and 24/7 call center (Yakes Siaga) layer, though focused on virtual-only delivery rather than owned clinics.

Broad incumbents

• One Medical (Amazon One Medical): Membership-based primary care platform combining owned clinics with a digital app for appointment booking, virtual visits, and prescription management. Comparable to Yakes' integrated clinic + Yakes Mobile app + LOVIT SuperApps model, though commercially rather than captive-funded.
• Teladoc Health: Large-scale global telehealth and virtual care platform with a substantial employer-sponsored segment. Comparable to Yakes' telemedicine and virtual preventive care offerings, though operating as a broad incumbent across many employer customers rather than a single captive sponsor.

Direct peers

• Crossover Health: Tech-forward employer-sponsored primary care and virtual health provider serving large self-funded employers. Comparable to Yakes in operating owned clinics combined with a digital health platform for a captive workforce, including integrated preventive care and wellness programs.
• Premise Health: Largest employer-sponsored direct healthcare provider in the US, operating on-site and near-site primary care clinics for large enterprises. Directly comparable to Yakes' model of directly-operated Klinik Yakes (TPKK) serving a captive employee population with primary care, preventive programs, and digital access tools.
• Marathon Health: Employer-sponsored primary care, mental health, and occupational health provider operating on-site and shared clinics. Closely parallels Yakes' integrated primary care clinics (Klinik Yakes), rehabilitation programs (Yakes Wellness Center), and 24/7 support (Yakes Siaga call center) for a captive employee population.

Others

• TelkoMedika: Indonesian telecom-sector healthcare services company and partner clinic option referenced in Yakes' own materials. Adjacent participant in the same Telkom ecosystem and Indonesian corporate healthcare market.

Regional players

• BPJS Ketenagakerjaan: Indonesian state-mandated social security agency providing employment-linked health and social benefits across Indonesia. Comparable to Yakes as a captive, employment-linked healthcare program for Indonesian workers, though statutory rather than employer-sponsored.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UC_undURZzDrSDq6P4nYJRHw
• Facebookfacebook.com/yakes.telkom
• Instagraminstagram.com/yakestelkom
• LinkedInlinkedin.com/company/yakes-telkom

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Yakes Telkom