What SCAA Inc. does

SCAA Inc. (Serbian Community Association of Australia Inc.) is a community-based not-for-profit organisation incorporated in October 1992, originally as the Serbian Welfare Association of Victoria (SWAV) and rebranded to SCAA in 2009 following a Victorian Multicultural Commission-funded feasibility study. Headquartered in Dandenong, Victoria, SCAA delivers information, advocacy, referral, and social support services to Serbian migrants, refugees, and their descendants across Southern, Western, Northern, and Eastern Metropolitan Melbourne and the City of Wodonga. Its service portfolio spans the Aged Care Volunteer Visitor Scheme, the Additional Carer Respite Program (2025-27), an Inclusion of People with Disability project (2023-25, Disability Self-Help Grants), palliative care education (in partnership with Palliative Care Victoria, 2019), settlement assistance, the Serbian Playgroup, the Dandenong Serbian Women's Group, and a tax-deductible Relief Fund.

The organisation operates with 1-10 paid employees and a substantial volunteer base, delivering services through home visits, residential aged care facility visits, and community hubs. SCAA generates no commercial revenue; operations are funded almost entirely by competitive and program-specific grants from federal (Department of Immigration and Ethnic Affairs), state (Department of Families, Fairness and Housing; Victorian Multicultural Commission), and local government sources. There is no proprietary software, mobile app, API, or data platform underpinning service delivery — the product is direct human service provision in the Serbian language.

SCAA's go-to-market is community-based outreach channelled through Orthodox priests, Serbian club presidents, community leaders, and Serbian-language media, enabling it to reach isolated elderly and newly arrived constituents that mainstream services struggle to engage. The organisation has remained operationally small over its 30+ year history; growth manifests as additional grant-funded program layers stacked onto existing service infrastructure rather than headcount expansion.

Name

SCAA Inc.

Legal name

Serbian Community Association of Australia Inc.

Website

https://serbiancommunity.org.au

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

1–10 employees

Short description

SCAA Inc. is a Dandenong, Victoria-based not-for-profit delivering social, aged care, disability, palliative, and settlement support services to the Serbian-Australian community across metropolitan Melbourne and Wodonga, funded by government grants and a volunteer-augmented delivery model.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Individual and Family Services (6241)

SIC

Services-Social Services (8300)

akta.pro primary industry

Care Transitions Management (Hospital/SNF-to-Home) (HSABAIAC)

akta.pro secondary industry

Public Health & Health Equity Organizations (BPAGACAL)

Keywords

• Community support services
• Aged care services
• Settlement services
• Disability inclusion programs
• Cultural community services

Headquarters

HQ city

Dandenong

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Government Grants and Funding: SCAA operates as a not-for-profit organization funded primarily through government grants and funding programs from federal, state, and local government sources including Department of Families, Fairness and Housing, Department of Immigration and Ethnic Affairs, and Victorian Multicultural Commission.

Distribution channels2 records

Marketing channels3 records

Core offering

SCAA Inc. is a not-for-profit community association that provides the Serbian community in Australia with information, advocacy, referral, and social support services. It delivers aged care visitor support, carer respite, disability inclusion programs, palliative care education, social support groups, and a tax-deductible Relief Fund, primarily funded through government grants.

Product overview

SCAA is a community-based, not-for-profit organisation that provides the Serbian community in Australia with information, advocacy, referral, and social support. The organisation offers a coordinated suite of programs and services including the Serbian Playgroup and Dandenong Serbian Women's Group for social support, the Aged Care Volunteer Visitor Scheme (ACVVS) and Additional Carer Respite Program for aged care support, an Inclusion of People with Disability project, a Relief Fund for community members in need, and membership and volunteer programs. The organisation was incorporated in October 1992 under the name Serbian Welfare Association of Victoria (SWAV) and changed its name to Serbian Community Association of Australia in 2009.

Differentiator

Problem solved

Functional benefit

Products and services

• Serbian Playgroup A weekly playgroup where children learn Serbian and new skills through fun learning activities, and where parents meet and socialise. Operating since 2004 at Autumn Place Community Hub in Doveton.
• Dandenong Serbian Women's Group A social support group for Serbian women with over 30 members, meeting bi-weekly in Dandenong since 2002 to provide social and cultural connection, information sessions, recreational activities, and outings.
• Aged Care Volunteer Visitor Scheme (ACVVS)
• Additional Carer Respite Program 2025-27
• Inclusion of People with Disability Serbian Community Project
• SCAA Relief Fund
• SCAA Membership Program
• SCAA Volunteer Program
• Culturally Safe and Connected Palliative Care Project
• Traditional Serbian Recipes Cookbook

Quantifiable outcome

• Thousands of Serbian refugees and migrants assisted with settlement services over 15 years
• +2 more outcomes

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Palliative Care VictoriacoreStrategic or Co-development Partner · 1 January 2019SCAA collaborated with Palliative Care Victoria in January 2019 on a pilot project called 'Empowering Serbian people in need of palliative care'. The project enables Serbian-speaking volunteers to provide social support, referral, and information to individuals with life-limiting illness and their families.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Macedonian Welfare Association of Victoria: Provides welfare, settlement, and community services to the Macedonian community in Victoria. Directly comparable to SCAA as a Balkan diaspora welfare organization operating in the same state with similar aged-care and community programs.
• Australian Greek Welfare Society: Delivers community services, aged care support, and welfare assistance to the Greek Australian community in Victoria. Directly comparable as a long-standing ethnic-specific welfare organization with similar aged-care and community-support program mix.
• Jewish Care Victoria: Community-based welfare organization providing aged care, disability, and social support services to the Victorian Jewish community. Comparable in operating model and program structure to SCAA's community welfare delivery.
• Australian Migrant Resource Centre: Provides humanitarian settlement, aged care, and community services to migrant and refugee communities in South Australia. Comparable to SCAA in serving migrant/refugee populations and operating grant-funded community service programs.
• Italian Australian Welfare Association (IAWA): Provides aged care, settlement, and community welfare services to the Italian-speaking community in Victoria. Closely comparable to SCAA in ethnic-community welfare model, target demographic profile, and program portfolio.
• Multicultural Aged Care Inc (MAC): Provides aged care and community support services to culturally and linguistically diverse communities in Australia. Directly comparable to SCAA's aged-care-focused programs serving the Serbian community, with overlapping service model and target population.
• Australian Vietnamese Women's Association: Supports Vietnamese women, families, and elderly community members in Australia through welfare, settlement, and aged-care programs. Comparable to SCAA in ethnic-specific women's and elderly community support service delivery.

Regional players

• Multicultural Communities Council of Illawarra (MCCI): Provides advocacy and direct services to culturally diverse communities in the Illawarra region of NSW. Comparable in mission and service categories but operates in a different geographic region from SCAA.

Broad incumbents

• Settlement Services International (SSI): One of Australia's largest settlement and community services organizations serving refugees, migrants, and people with disability across multiple states. Comparable to SCAA in mission and service mix but operates at substantially greater scale and geographic breadth.
• Ethnic Communities Council of Victoria (ECCV): The statewide peak body representing Victoria's ethnic communities, with advocacy, policy, and capacity-building functions. Comparable to SCAA as a Victoria-based ethnic-community organization, though ECCV operates as an umbrella rather than direct service provider.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/scaa-inc.

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about SCAA Inc.