Australian Vietnamese Women's Association

What Australian Vietnamese Women's Association does

Australian Vietnamese Women's Association Inc. (AVWA) is a non-profit, community-led organisation founded on 15 January 1983 by Mrs. Cam Nguyen (Huỳnh Bích Cẩm) to deliver culturally appropriate services to the Vietnamese diaspora in Melbourne. Headquartered at 30-32 Lennox Street, Richmond, with three additional service hubs in Braybrook, Springvale, and Thomastown, AVWA operates across five program verticals: Aged and Disability Services (Support at Home, NDIS Program, Commonwealth Home Support Program, Meal Delivery Service), Training and Vocational Services through its Registered Training Organisation (TOID 22594) offering Certificate III in Individual Support and Childcare, Family and Children Services (Playgroups, Brighter Futures Program), Health and Community Wellbeing Services (Gambling Counselling, Alcohol and Drug Treatment Counselling, Family Violence Prevention, Indochinese Prisoner Support, and the Pathways to Wellbeing web application), and Cultural and Language Services (bilingual form-filling, translation, MyGov navigation).

AVWA's service delivery model is built around bilingual Vietnamese-English staff with cultural fluency and a small set of digital and physical channels. The core digital product is the Pathways to Wellbeing web application, launched in March 2024 in partnership with the Mental Health Legal Centre, Legal Tech Helper, and CQUniversity, providing Vietnamese Victorians with information on mental health, legal, and interpreter services. Distribution is primarily direct through four physical offices delivering walk-in services, appointments, home visits, and in-person vocational training, complemented by the self-serve web portal and bilingual marketing via the AVWA website, Facebook, LinkedIn, and YouTube. The organisation holds no patents, trademarks, AI/ML capabilities, or proprietary technology stack of note; its principal assets are its RTO accreditation, government program contracts, and forty-three years of community trust.

AVWA's revenue is generated through government grants and program funding (Home Care Packages, NDIS, CHSP), tax-deductible community donations, modest product sales (books such as 'Hành Trình Hy Vọng' and 'Chung Một Mái Nhà', and the Phu Nu Viet bilingual magazine), and scholarship disbursements for health-and-wellbeing students. The organisation is governed by a community board and operates with no parent company, no funding rounds, and no disclosed equity stakes. Leadership comprises CEO Nicky Chung (appointed August 2022) and Founder-President Cam Nguyen OAM (appointed November 2022), supported by a board spanning legal, clinical, policy, and community-organisation backgrounds.

Name

Australian Vietnamese Women's Association

Legal name

Australian Vietnamese Women's Association Inc.

Website

https://avwa.org.au

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

51–100 employees

Short description

Australian Vietnamese Women's Association (AVWA) is a non-profit, Melbourne-based community organisation founded in 1983 that delivers bilingual aged care, disability, family, health, vocational training, and cultural services to Vietnamese Australians through four metro offices and a Registered Training Organisation.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Other Individual and Family Services (624190), Services for the Elderly and Persons with Disabilities (62412), Educational Support Services (611710), Child and Youth Services (624110), Community Food and Housing, and Emergency and Other Relief Services (6242), Language Schools (611630)

SIC

Services-Social Services (8300), Services-Educational Services (8200), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Integration & Inclusion Services (Housing, Education, Employment) (BPADAHAI)

akta.pro secondary industry

Immigrant/Integration Language Programs (ESL/ESOL, Civics-Integrated) (EDAMAFAK)

Keywords

• Community health services
• Aged care support
• Vocational training
• Disability services
• Mental health counselling

Headquarters

HQ city

Richmond

HQ country

Australia

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Government Funding: AVWA receives government funding through multiple programs including Home Care Packages, NDIS (National Disability Insurance Scheme), and CHSP (Commonwealth Home Support Program) to deliver aged care, disability, and community services.
2. Donations: Community donations received to support AVWA's services. Donations of $2 AUD or more are tax-deductible.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

AVWA is a non-profit community organization that delivers culturally appropriate bilingual Vietnamese-English social services across five program areas: Aged & Disability Services (Support at Home, NDIS, Commonwealth Home Support Program, Meal Delivery), Training & Vocational Services (RTO TOID 22594 with Certificate III programs in Individual Support and Childcare), Family & Children Services (Playgroups, Brighter Futures Program), Health & Community Wellbeing Services (Gambling Counselling, AOD Counselling, Family Violence Prevention, Indochinese Prisoner Support, Pathways to Wellbeing), and Cultural & Language Services (translation, form filling, MyGov support).

Product overview

AVWA operates as a multi-service community organisation structured around five core program areas: Aged and Disability Services, Training and Vocational Services, Family and Children Services, Health and Community Wellbeing Services, and Cultural and Language Services. Its primary digital product is the Pathways to Wellbeing web application. Within Aged and Disability Services, AVWA offers Support at Home, the NDIS Program, Social Support Services under the Commonwealth Home Support Program, and a Meal Delivery Service. Its Registered Training Organisation (RTO TOID 22594) provides vocational education including Certificate III programs in Individual Support and Childcare. Family and Children Services include Playgroups and the Brighter Futures Program. Health and Community Wellbeing encompasses Gambling Counselling, Alcohol and Drug Treatment Counselling, Family Violence Prevention, Indochinese Prisoner Support, and the Pathways to Wellbeing web application. Cultural and Language Services provide bilingual support for forms, translations, and digital navigation. The organisation serves clients across Melbourne through four offices in Richmond, Braybrook, Springvale, and Thomastown.

Differentiator

Problem solved

Functional benefit

Products and services

• Support at Home In-home aged care services helping older people maintain independence through personal care, domestic assistance, transport, nursing, clinical care, allied health, and care plan navigation, delivered with culturally sensitive bilingual support to Vietnamese Victorians.
• AVWA NDIS Program National Disability Insurance Scheme support services offering tailored assistance to Vietnamese individuals not eligible for standard NDIS to access additional available support.
• Social Support Services (Commonwealth Home Support Program) Social support and engagement programs for frail aged or disabled Vietnamese Victorians, including group activities and individual social support through the Commonwealth Home Support Program.
• Meal Delivery Service Home meal delivery service helping individuals maintain independence and vitality at home, with friendly staff providing regular contact and support.
• Registered Training Organisation (TOID 22594) Registered Training Organisation (TOID 22594) providing vocational education and training including Certificate III programs in Individual Support and Childcare to disadvantaged, unemployed, aged Victorians and people with disabilities.
• Playgroups Bilingual playgroup programs strengthening family relationships and supporting Vietnamese families in low socio-economic suburbs of Melbourne.
• Brighter Futures Program Early intervention and prevention program for families with children aged 0-12 years, offering support that goes beyond short-term academic success.
• Indochinese Prisoner Support Face-to-face counselling and support services for Vietnamese prisoners and their families, including visits to prisons across Victoria and assistance reconnecting with family.
• Gambling Counselling Culturally appropriate gambling counselling service for Vietnamese Victorians, providing individual counselling, support, referrals, and harm-awareness promotion.
• Alcohol and Drug Treatment Counselling Individual counselling, support, and referrals for alcohol and drug treatment to the Vietnamese community, delivered by qualified bilingual staff.
• Pathways to Wellbeing Web Application Online mental health literacy web application helping Victorians, particularly Vietnamese Victorians, find mental health services, legal services, and interpreter services. Developed in partnership with the Mental Health Legal Centre, Legal Tech Helper, and CQUniversity.
• Family Violence Prevention Culturally appropriate family violence prevention services helping individuals and organisations connect with appropriate care, addressing physical, emotional, financial, and controlling behaviours.
• Cultural and Language Services Assistance with form filling, letter translation, document reading, and MyGov account creation, delivered by bilingual volunteers to help Vietnamese community members navigate services.

Quantifiable outcome

• 21,386 meals delivered in first year of home meal delivery service (2024)
• +2 more outcomes

Named customers9 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

16 partnerships are on record, tiered core and minor.

• Museums VictoriacoreStrategic or Co-development Partner · 22 March 2026Partnership with Museums Victoria to present 'Culture Connects Us All' event commemorating 50 Years of Vietnamese Australian Contributions at the Immigration Museum during Cultural Diversity Week.
• Brimbank City CouncilminorStrategic or Co-development Partner · 30 September 2024Collaboration partner at the AVWA Aged and Disability Services Expo held at St Albans Community Centre on 30 September 2024.
• Palliative Care VictoriaminorStrategic or Co-development Partner · 30 September 2024Partner at AVWA Aged and Disability Services Expo providing information on palliative care services.
• AidacareminorOthers · 30 September 2024Equipment and services provider for aged and disability community at AVWA Expo.
• Transgender VictoriaminorStrategic or Co-development Partner · 30 September 2024Partner at AVWA Expo raising awareness about inclusive services.
• Fire Rescue Victoria/CFAminorStrategic or Co-development Partner · 30 September 2024Fire safety and prevention information provider at AVWA Expo.
• CohealthminorStrategic or Co-development Partner · 30 September 2024Healthcare services partner at AVWA Aged and Disability Services Expo.
• Rehab Hire and SalesminorOthers · 30 September 2024Rehabilitation equipment supplier participating at AVWA Expo.
• Merri HealthminorStrategic or Co-development Partner · 30 September 2024Health services partner at AVWA Aged and Disability Services Expo.
• IPC HealthminorStrategic or Co-development Partner · 30 September 2024Healthcare services partner at AVWA Expo.
• Services AustraliaminorStrategic or Co-development Partner · 30 September 2024Government services information provider at AVWA Expo.
• Dementia AustraliaminorStrategic or Co-development Partner · 30 September 2024Dementia support and information partner at AVWA Expo.
• LiverWELLminorStrategic or Co-development Partner · 30 September 2024Liver health information provider at AVWA Expo.
• Mental Health Legal Centre (MHLC)coreStrategic or Co-development Partner · 22 March 2024Collaborative partner in the Mental Health Literacy and Inclusion Project that developed the Pathways to Wellbeing web application. MHLC provides legal expertise for the bilingual mental health resource.
• Legal Tech Helper (LTH)coreTechnology or Integration · 22 March 2024Technology partner developing the Pathways to Wellbeing web application for the Mental Health Literacy and Inclusion Project. Provides technical implementation of the online mental health tool.
• CQUniversity (CQU)coreStrategic or Co-development Partner · 22 March 2024Academic partner in the Mental Health Literacy and Inclusion Project contributing research expertise to the Pathways to Wellbeing web application development.

Scale indicators9 records

Recent moves10 records

Expansion highlights6 records

Market position

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UC5I4uvfP3I965rQkdAvkDGw
• Facebookfacebook.com/Australian-Vietnamese-Womens-Association-Inc-233519106670025
• LinkedInlinkedin.com/company/australian-vietnamese-women's-association

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Australian Vietnamese Women's Association