PT. Sigma Solusi Service

What PT. Sigma Solusi Service does

PT. Sigma Solusi Servis (operating as 3S) is a privately held Indonesian outsourcing and business process outsourcing (BPO) provider founded in 2015 and headquartered in Jakarta. The company acts as a Professional Employer Organization, supplying outsourced workers to client locations and assuming employer-of-record responsibility for contracts, payroll, and statutory compliance. Its core service is man power supply, delivered through four models: full PEO, fixed-term/permanent staffing, mass recruitment, and on-demand temporary placement. The company additionally runs three business units: HR solutions (talent headhunting, HR development, HR administration) and a BPO stack (payroll processing with ≥99.5% accuracy SLA, BPJS Ketenagakerjaan/Kesehatan administration, and time & attendance management) executed on a digital platform with real-time client dashboards.

Revenue is generated primarily through management fees on outsourced labor (8-18% of total cost of employment, with a typical multiplier of 1.35-1.55x base wage) and per-employee per-month pricing for BPO services (Rp 50,000-250,000/employee/month), with percentage-of-payroll (1-3%) and fixed-fee package alternatives. Go-to-market is direct and consultative: the website funnels prospects into free 30-minute consultations and proposals delivered within five business days, with deployment timelines of 7-14 business days for standard roles.

The company serves 50+ named clients across ISP and telecommunications (Biznet, Axiata Digital Labs), fintech and digital (BukuWarung, Klikit, seIndonesia, Alchemo), multifinance and banking (BFI Multifinance), and F&B and retail (Bang Churros). It operates from offices in Jakarta, Surabaya, Bandung, and Medan, with execution reach across Jabodetabek and Sumatera Utara, and markets itself on transparent cost-plus pricing and compliance with Indonesian labor regulations including Permenaker No. 7/2026.

Name

PT. Sigma Solusi Service

Legal name

PT. Sigma Solusi Servis

Website

https://sigmasolusiservis.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

PT. Sigma Solusi Servis is an Indonesian outsourcing and BPO provider, founded in 2015, supplying contract workers, payroll, BPJS administration, and time & attendance services to enterprise and growth-stage clients across Jabodetabek, Surabaya, Bandung, and Medan.

Ownership category

akta.pro rank

Product category

HR Outsourcing & Manpower Supply

NAICS

Professional Employer Organizations (561330), Temporary Help Services (56132), Human Resources Consulting Services (541612)

SIC

Services-Employment Agencies (7361), Services-Management Services (8741)

akta.pro primary industry

HRIS/HCM Implementation & EOR Platform Services (BPACAHAJ)

Keywords

• Manpower outsourcing
• Payroll processing services
• HR outsourcing
• Business process outsourcing
• Contract staffing

Headquarters

HQ city

Jakarta

HQ country

Indonesia

HQ region

Asia

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Man Power Supply Management Fee: Primary revenue stream from managing outsourced workers for client locations. Management fee typically 8-18% of total cost of labour, covering recruitment, payroll administration, BPJS administration, and supervision. Total cost per head is generally 1.35-1.55× the base wage, including base salary, BPJS, THR, severance reserves, and management fee.
2. BPO Services (Payroll, BPJS, Time & Attendance): Revenue from Business Process Outsourcing services including payroll processing, BPJS administration, time & attendance management, and HR administration. BPO pricing models include per-employee per-month (PEPM) at Rp 50,000-250,000/employee/month, percentage of payroll (1-3%), or fixed monthly fee for integrated service packages.
3. HR Solutions (Talent Headhunting, HR Development, HR Administration): Revenue from talent headhunting for strategic positions, HR development and training, and HR administration services including contract management and regulatory compliance documentation.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

PT. Sigma Solusi Servis is an Indonesian outsourcing and BPO provider that supplies outsourced manpower (acting as employer of record under a Professional Employer Organization model), delivers HR solutions (talent headhunting, HR development, HR administration), and runs business process outsourcing services covering payroll processing, BPJS (social security) administration, and time & attendance management for Indonesian companies. Founded in 2015, the company operates across Jabodetabek, Surabaya, Bandung, and Medan, with a digital platform providing real-time client dashboards for payroll and attendance data.

Product overview

PT. Sigma Solusi Servis operates as a platform-plus-modules outsourcing and BPO service. At its core, it provides Man Power Supply services through four models: Professional Employer Organization (PEO), Contract & Permanent Staffing, Mass Recruitment Solutions, and Man Power Supply on Demand — covering the full lifecycle of temporary and contract worker management. Layered on top, it offers three HR sub-modules (Talent Headhunting, HR Development, and HR Administration) and three BPO process modules (Payroll Services, BPJS Administration, and Time & Attendance Management). The Man Power Supply layer manages worker placement and employer-of-record responsibilities, while the BPO layer handles process execution from Sigma's own office using a digital platform. Together they form a unified offering where clients can source, manage, and run HR processes through a single partner.

Differentiator

Problem solved

Functional benefit

Products and services

• Man Power Supply Services Outsourced workforce provision where Sigma acts as the employer of record, handling recruitment, contracts, payroll, BPJS administration, supervision, and offboarding. Covers four models: PEO (full-spectrum employment management), Contract & Permanent Staffing (PKWT/PKWTT), Mass Recruitment Solutions (dozens to hundreds of workers for new branches or seasonal peaks), and Man Power Supply on Demand (7-14 working day deployment for short-term surges). Targeted at Indonesian enterprises and mid-market companies across retail/F&B, ISP/telecom, multifinance, manufacturing, plantation, and technology sectors.
• HR Solutions Comprehensive HR support bundle including Talent Headhunting (search and shortlisting of candidates for managerial/specialist positions), HR Development (training strategy and courses for medium-to-long-term organizational growth), and HR Administration (outsourced contract management, documentation, and regulatory compliance filing). Targeted at Indonesian companies seeking strategic HR support beyond core staffing.
• Payroll Services Monthly salary calculation, PPh 21 tax processing, fixed and variable allowances, digital payslips, and bank transfers, with ≥99.5% accuracy SLA. Priced via PEPM (Rp 50,000-250,000/employee/month), percentage of payroll (1-3%), or fixed monthly fee. Designed for Indonesian companies needing compliant payroll execution without building internal payroll capability.
• BPJS Administration Employee registration, monthly contribution payments, JHT/JKK/JKM/JKP claims processing, and regulatory reporting to BPJS Kesehatan and BPJS Ketenagakerjaan in compliance with Indonesian regulations. Aimed at companies that need compliant social security administration for their workforce.
• Time & Attendance Management Digital platform for attendance recording, overtime tracking, and leave management, with automatic integration into the payroll system and real-time client access to employee status. Targeted at companies managing shift-based or distributed workers who need automated attendance linked to payroll.

Quantifiable outcome

• HR efficiency improvement up to 40%
• +4 more outcomes

Named customers8 records

Segments6 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• ManpowerGroup Indonesia: Global workforce solutions provider with Indonesian operations offering staffing, RPO, and workforce management. Directly competes with Sigma in contract staffing and PEO across multiple Indonesian industries.
• Robert Walters Indonesia: International recruitment and HR services firm operating in Indonesia. Comparable to Sigma in talent headhunting and HR consulting for professional and managerial roles.
• Randstad Indonesia: Global staffing and HR services firm with direct Indonesian presence. Directly comparable to Sigma in permanent placement, contract staffing, and PEO-style services for Indonesian enterprise clients.

Emerging players

• Deel: Global EOR/PEO and payroll platform rapidly expanding in Southeast Asia. Overlaps with Sigma in workforce administration and payroll execution, but targets the global/cross-border employment use case.
• Remote: Global EOR and payroll platform with growing Indonesian employer-of-record capabilities. Comparable to Sigma's PEO/EOR positioning for companies hiring in Indonesia.
• Papaya Global: Global payroll, EOR, and workforce management platform with Indonesian coverage. Comparable to Sigma in payroll processing and HR administration, positioned as a modern SaaS-led alternative.
• Velocity Global: Global PEO/EOR provider with presence in Indonesia. Directly comparable to Sigma in acting as employer-of-record and providing HR/payroll administration for client workforces.

Broad incumbents

• ISS Indonesia: PT. ISS Indonesia provides facility services, cleaning, and integrated workforce solutions including outsourcing. Comparable to Sigma in labor supply and HR administration for multi-site Indonesian enterprises.
• ADP: Global payroll and HCM technology leader with multi-country capabilities. Comparable to Sigma's payroll and BPJS-administration BPO layer, with a much broader and more technology-centric offering.
• Sodexo Indonesia: Global facility management and outsourcing services group with a significant Indonesian operation. Overlaps with Sigma in HR/payroll/outsourcing services but operates at much larger scale and broader service portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/pt-sigma-solusi-service

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PT. Sigma Solusi Service