Sistemak

What Sistemak does

Sistemak is a privately held Brazilian retailer and authorized technical service provider for coffee machines and related beverage equipment, headquartered in Porto Alegre. Founded in 2005, the company operates a multi-revenue business spanning machine sales, machine rental, authorized technical assistance for 14+ international brands, consumables supply, and barista training. It serves a horizontally diversified customer base including offices, events, HoReCa establishments, retail and convenience stores, healthcare and education facilities, and individual consumers across Brazil.

The company does not develop proprietary technology; rather, it acts as an authorized reseller and service partner for international OEMs such as Saeco, Gaggia, Bianchi, Rheavendors, Philips Walita, Delonghi, Faema, and Jura. Its competitive position is built on OEM-authorized technical certification, a 20+ year experienced workforce, and a bundled ecosystem of hardware, service, consumables, and training. Distribution is conducted through a single physical storefront at Av. Bahia, 801 - São Geraldo in Porto Alegre, complemented by an e-commerce website, WhatsApp-based direct sales, and active social media presence on Instagram and Facebook.

The business model combines transactional hardware sales (low-margin reseller economics), recurring machine rental with consigned supplies, fee-based technical services using original parts, and consumable replenishment revenue from coffee beans, freeze-dried coffee, cappuccino mixes, chocolates, syrups, and disposables. Pricing is fully quote-based and not publicly disclosed. The operation is sub-scale with approximately 6 employees, no external funding, no subsidiaries, and no documented M&A or geographic expansion beyond Brazil.

Name

Sistemak

Legal name

Sistemak

Website

https://sistemakcafe.com.br

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1–10 employees

Short description

Sistemak is a Porto Alegre-based authorized reseller and technical service provider for 14+ international coffee machine brands, offering machine sales, rental, consumables, and barista training to SMB offices, HoReCa, retail, healthcare, events, and home consumers across Brazil.

Ownership category

akta.pro rank

Product category

Coffee Equipment & Services

akta.pro primary industry

Coffee, Espresso & Tea Appliances Retail (CRACADAC)

akta.pro secondary industry

Coffee & Tea Service Supplies Wholesale (AFAIALAH)

Keywords

• Coffee machines
• Espresso equipment
• Technical service
• Barista training
• Machine rental

Headquarters

HQ city

Porto Alegre

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Machine Sales: Sale of various coffee machines including automatic, professional, manual, chocolate makers, and water purifiers from brands such as Saeco, Bianchi, Rheavendors, Gaggia, Philips Walita, and others.
2. Machine Rental: Rental of coffee machines to businesses and events with flexible terms and consigned supplies. Includes consultation services for team training and ongoing support.
3. Technical Assistance Services: Specialized technical support, repairs, maintenance, and cleaning services for professional and automatic coffee machines. Includes pickup and delivery service.
4. Supplies (Insumos): Sale of coffee supplies including beans, ground coffee, freeze-dried coffee, cappuccino, chocolate, syrups, teas, milk products, sugar, and disposables.
5. Barista Courses: Educational courses for baristas at beginner, intermediate, and advanced levels, plus specialty coffee brewing methods training.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels4 records

Core offering

Sistemak sells professional and consumer coffee machines, water purifiers, chocolate melting machines, and a full line of coffee consumables (beans, ground coffee, freeze-dried coffee, cappuccino, chocolate, teas, syrups, milk, sugar, disposables) from leading international brands. The company also operates an authorized technical service center for 14+ machine brands, offers flexible machine rental programs for offices and events, and runs professional barista training courses at beginner, intermediate, and advanced levels.

Product overview

Sistemak is a Brazilian coffee machine company offering a comprehensive portfolio of products and services centered around professional and consumer coffee equipment. The core offering consists of automatic, semi-automatic, manual, and professional espresso machines from brands including Saeco, Gaggia, Bianchi, Rheavendors, Philips Walita, Delonghi, and others, complemented by chocolate makers and water purifiers. The company also supplies consumables including coffee beans (whole and ground), freeze-dried instant coffee, cappuccino mixes, chocolates, teas, syrups, milk products, and disposable items. Service offerings include machine rental, technical assistance with authorized service centers for multiple brands, and professional barista training courses covering beginner through advanced levels.

Differentiator

Problem solved

Functional benefit

Products and services

• Coffee Machines (automatic, professional, manual) Sale of automatic, professional, manual, vending, and capsule coffee machines from leading international brands, suitable for offices, HoReCa, retail, and home consumers.
• Water Purifiers Water purification equipment (e.g., New Up Glass 2.0) for offices and commercial settings, providing chilled water with low energy consumption.
• Chocolate Melting Machines Professional chocolate melting and warming equipment (BRAS 3L and 5L models) for hot chocolate, fondue, and confectionery preparation in cafes, bakeries, and commercial kitchens.
• Coffee Supplies and Consumables (Insumos) Sale of coffee beans, ground coffee, freeze-dried instant coffee, cappuccino mix, hot chocolate, teas, syrups (1883 brand), frappe powder, milk products, sugar/sweeteners, and disposable cups for use with vending and automatic machines.
• Coffee Machine Rental Service Rental of coffee machines for small, medium, and large businesses, offices, events, and fairs with flexible options, consigned supplies, and ongoing technical support.
• Technical Assistance and Repair Service Specialized technical assistance with own workshop, covering maintenance, repairs, cleaning, and original parts replacement for professional, automatic, and vending coffee machines across 14+ brands, including pickup and delivery.
• Barista Training Courses Professional barista training program covering Beginner, Intermediate, and Advanced barista courses plus a Methods course on espresso extraction, grinding, steaming, latte art, and specialty brewing methods (V60, French Press, Aeropress, Clever, Chemex).

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

14 partnerships are on record, tiered core and minor.

• GaggiacoreOthersAuthorized technical service center for Gaggia coffee machines, providing maintenance, repairs, and support services with original parts.
• DelonghicoreOthersAuthorized technical service center for Delonghi coffee machines, providing maintenance, repairs, and support services.
• Philips WalitacoreOthersAuthorized technical service center for Philips Walita coffee machines, providing authorized repairs and maintenance.
• JuracoreOthersAuthorized technical service center for Jura coffee machines, providing professional maintenance and repair services.
• FaemacoreOthersAuthorized technical service center for Faema professional espresso machines.
• BianchicoreOthersAuthorized technical service center for Bianchi coffee machines.
• RheavendorscoreOthersAuthorized technical service center for Rheavendors vending and professional coffee machines.
• BrasilcoreOthersAuthorized technical service center for Brasilia professional espresso machines.
• SaecocoreOthersAuthorized technical service center for Saeco automatic coffee machines.
• SpidemminorOthersAuthorized technical service partner for Spidem coffee machines.
• MonarchaminorOthersAuthorized technical service partner for Monarcha coffee machines.
• San MarcominorOthersAuthorized technical service partner for San Marco espresso machines.
• ItalianminorOthersAuthorized technical service partner for Italian coffee machines.
• FiammaminorOthersAuthorized technical service partner for Fiamma coffee machines.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Regional players

• Bristot: Italian espresso machine and coffee brand with presence in Brazil. Comparable to Sistemak in professional/semi-professional espresso distribution, though primarily a manufacturer and brand rather than a service-led operator.
• Tristão: Brazilian manufacturer of commercial coffee equipment and vending machines. Comparable regional peer in the same Brazilian vending/automated-coffee category where Sistemak competes with Rheavendors and Saeco units.

Broad incumbents

• Café do Ponto: Major Brazilian coffee brand owned by 3 Corações group that sells capsules, beans, and equipment for office and home use. Overlaps with Sistemak's consumer and SMB supply business.
• La Marzocco: Italian manufacturer of premium professional espresso machines distributed globally. Overlaps with Sistemak's professional espresso category (e.g., Bianchi Brasilia Gala) and could use Sistemak's authorized-service network as a model for Brazil.
• MultiQ: Brazilian manufacturer of vending machines and automated beverage equipment used in offices and public spaces. Competes with Sistemak's vending machine lineup (Rheavendors/Saeco) and the automatic-machines retail segment.
• Astoria: Brazilian espresso machine manufacturer offering professional and semi-professional machines to HoReCa and offices. Sits in Sistemak's value chain as both a potential supplier partner and an in-house competitor to its Bianchi/Saeco offerings.
• Eversys: Swiss manufacturer of super-automatic espresso machines targeting offices, HoReCa, and convenience. Direct overlap with Sistemak's automatic-machine segment and a potential supplier/competitor in the Brazilian OOH market.
• Três Corações: One of the largest Brazilian coffee companies, Três Corações manufactures and distributes coffee products and equipment (including its TRES brand of professional machines). It competes broadly with Sistemak across Brazilian B2B coffee equipment and supply.

Direct peers

• Nespresso Professional: Nestlé Nespresso's professional/OOH arm sells and services super-automatic coffee machines for offices, hotels, and restaurants globally. It directly competes with Sistemak in the same B2B OOH coffee-equipment channel with bundled machine + capsule supplies, the same recurring-revenue model Sistemak uses for rentals.
• Lavazza Professional: Lavazza's OOH/professional division offers espresso machines, capsules, and service contracts to offices, hotels, and HoReCa across Europe, the Americas, and emerging markets. It mirrors Sistemak's sales + rental + service + consumables bundle at much greater scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/p/Sistemak-Café-100091910563818
• Instagraminstagram.com/sistemak.cafe
• LinkedInlinkedin.com/company/sistemak

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sistemak