What Softel Solutions does

Softel Solutions is a Vietnam-headquartered telecom software company that builds and operates an end-to-end MVNE (Mobile Virtual Network Enabler) platform for MVNOs, MNOs, and IoT providers primarily serving the U.S. market. The platform is composed of nine natively integrated microservices-based modules: OSS for network provisioning and configuration, OCS for real-time prepaid/postpaid/hybrid charging, BSS for billing and revenue assurance, CRM for subscriber lifecycle management, POS for dealer and retail activation, DevOps/Platform Operations for CI/CD and IaC, an AI Suite for fraud/anomaly detection and automation, a Data Warehouse for structured analytics, and Data Solutions for ETL/ELT pipelines. On top of this core stack, Softel delivers three vertical solutions (MVNE Platform, Lifeline Operations Management, and Prepaid Management Suite) and two service layers (AI-powered multilingual Call Center and a Marketing Suite integrated with Google/Meta/TikTok ad networks). The platform supports 3M+ subscribers, processes 500K+ daily billing/OCS transactions at 99.9%+ uptime, manages 3M+ annual Lifeline eligibility checks across 50+ states/territories, and operates in English, Vietnamese, and Spanish.

The company was launched in 2021 from parent HTH Communications' headquarters in Houston, Texas, and operates as a private subsidiary with founder/CEO Henry Do leading a roughly 400-person team split across software/platform engineering (~200+), call center and operations (~150), and marketing/growth (~50), based primarily in Hanoi with a representative office opened in Ho Chi Minh City in 2025. Softel generates revenue through subscription-based platform licensing, managed services and ongoing platform operations, call center BPO services, and marketing suite services, all sold via quote-based, multi-year enterprise contracts; pricing is not publicly disclosed.

The named enterprise deployments (AirTalk Wireless, AirVoice Wireless, TAG Mobile) are brands operated under parent HTH Communications, which provides a captive demand base and operational testing ground but also creates significant customer-concentration exposure. External references include one unnamed mobile operator, one unnamed telecom brand, and a logistics provider using the Call Center module. The business is entirely self-funded within the HTH group with no disclosed external capital, and revenue figures are not publicly disclosed.

Name

Softel Solutions

Legal name

Softel Solutions

Website

https://softel.vn

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

11–50 employees

Short description

Softel Solutions builds and operates an end-to-end MVNE telecom software platform (OSS, BSS, OCS, CRM, AI Suite, Call Center, Marketing) for U.S. MVNOs, MNOs, IoT, Lifeline, and prepaid providers, headquartered in Hanoi as a subsidiary of HTH Communications.

Ownership category

akta.pro rank

Product category

Telecom Software Platform (MVNE / OSS-BSS-OCS)

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151), Telephone Call Centers (56142)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Service Assurance & SLA/QoS Management (HDAFAMAL)

akta.pro secondary industries

Billing, Payments & Subscription Management (MPAHAJAC), Helpdesk & End-User Support Services (BPAEABAB)

Keywords

• Telecom software platform
• MVNE platform solutions
• OSS BSS OCS systems
• Lifeline compliance automation
• Prepaid charging platform

Headquarters

HQ city

Hanoi

HQ country

Vietnam

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Telecom Software Platform Licensing: Softel provides end-to-end telecom software solutions including OSS, BSS, OCS, CRM, and AI Suite. Revenue is generated through platform licensing and software deployment for MVNOs, MNOs, and IoT providers.
2. Managed Services & Operations Support: Softel operates and manages telecom infrastructure for carriers, including 24/7 customer support, call center operations, and ongoing platform maintenance and monitoring.
3. Call Center Services (BPO): Delivers 24/7 customer support in multiple languages for telecom operators, handling inbound/outbound operations, telesales, and renewals.
4. Marketing Suite Services: Provides AI-powered marketing automation, campaign execution, and growth optimization services across Google, Meta, TikTok, and other ad networks.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Softel Solutions provides an end-to-end MVNE (Mobile Virtual Network Enabler) telecom software platform for MVNOs, MNOs, and IoT providers in the U.S. market. Its integrated core stack includes OSS (network provisioning), OCS (real-time charging), BSS (billing and revenue assurance), CRM, POS (dealer/retail), AI Suite, Data Warehouse, and Data Solutions, complemented by vertical offerings for Lifeline compliance, prepaid operations, AI-powered call centers, and cross-channel marketing automation.

Product overview

Softel Solutions offers a unified platform-plus-modules architecture for telecom operators (MVNOs, MNOs, and IoT providers) in the U.S. market. The core platform consists of nine integrated software modules: OSS (Operations Support System) for network provisioning and configuration, OCS (Online Charging System) for real-time prepaid/postpaid/hybrid charging, BSS (Business Support System) for billing and revenue assurance, CRM for subscriber and account management, POS for dealer and retail channel management, DevOps & Platform Operations for CI/CD and infrastructure automation, AI Suite for machine learning-driven automation and fraud detection, Data Warehouse for structured analytics and compliance reporting, and Data Solutions for ETL pipelines and operational insights. This core stack is augmented by vertical solutions including the Softel MVNE Platform (end-to-end virtual operator infrastructure), Softel Lifeline Operations Management System (compliance and automation for government-subsidized Lifeline programs), and Softel Prepaid Management Suite (real-time charging and multi-channel top-ups for prepaid services). Additional service layers include the Softel Call Center Solution (AI-powered multilingual customer support with automation and sentiment analysis) and Softel Marketing Suite (cross-channel campaign management with AI-driven budget allocation and attribution). All modules share native integrations with each other and support multi-brand, multi-channel telecom operations at scale.

Differentiator

Problem solved

Functional benefit

Products and services

• OSS — Operations Support System Manages service provisioning, network configuration, and service monitoring across telecom infrastructure. Acts as the operational layer connecting network core systems (HLR/HSS, IMS) with subscriber services, built on microservices, API-driven integrations, and containerized environments. For MVNOs, MNOs, and IoT providers.
• OCS — Online Charging System Real-time charging engine for prepaid, postpaid, and hybrid telecom services. Controls balances, usage, and charging policies with low-latency processing using high-throughput event streaming and in-memory computing architecture. Supports flexible plan configuration, bundles, promotions, and fraud prevention for telecom operators.
• BSS — Business Support System Manages subscriber accounts, billing, rating, invoicing, and revenue assurance as the business layer consolidating data from OSS and OCS. Built with modular, service-oriented architecture and secure APIs. Supports compliance-ready data models and financial reporting for billing accuracy and business scalability for telecom operators.
• CRM — Customer Relationship Management Centralized system for managing subscriber profiles and lifecycle status, serving as the single source of truth across operational platforms. Designed with API-first architecture and role-based access control to automate lifecycle workflows and account operations while ensuring data consistency. For telecom operators managing subscriber accounts.
• POS — Point of Sale Enables dealers and retail channels to sell SIMs, devices, and activate services with real-time connectivity to CRM, OSS, and BSS. Web-based, cloud-native platform with secure payment processing, SIM/device/inventory management to accelerate activations and simplify multi-dealer expansion. For MVNO distribution and retail partners.
• DevOps & Platform Operations Provides deployment, monitoring, and infrastructure automation using CI/CD pipelines and Infrastructure as Code (IaC). Ensures reliability and scalability across telecom platforms in cloud and hybrid-cloud environments, enabling faster releases, higher uptime, and operational resilience. For telecom platform engineering teams.
• AI Suite AI automation platform applying machine learning to telecom data for fraud detection, anomaly detection, and usage analysis. Built with predictive models and real-time inference engines that integrate with analytics and operational systems to enhance efficiency, risk prevention, and decision accuracy. For telecom operators.
• Data Warehouse Central repository for structured and historical telecom data optimized for analytics, reporting, and compliance tracking. Uses distributed, columnar storage architecture and integrates with BI tools and analytics platforms to enable fast querying, trend analysis, and long-term insights. For telecom operators' analytics and compliance teams.
• Data Solutions Collects and processes operational data from telecom core systems and transforms raw data into actionable insights for operations and planning. Built on scalable ETL/ELT pipelines and streaming frameworks supporting real-time and batch analytics use cases. For telecom operators' data and operations teams.
• Softel Call Center Solution AI-powered customer service platform that automates call handling, optimizes operations, and delivers consistent service across every channel. Supports inbound and outbound operations, BPO services in four languages, QA and agent training tools, reporting dashboards, and AI bots with sentiment analysis for telecom brands serving millions of customers.
• Softel Marketing Suite All-in-one growth platform that simplifies campaign execution across Google, Meta, TikTok, and other paid ad networks. Provides AI-powered insights for budget allocation and conversion optimization, global creator network collaboration, CRM integration, call center coordination, and transparent ROI tracking from clicks to conversions. For telecom brands and small businesses.
• Softel Lifeline Operations Management System Compliance and automation platform for government-subsidized Lifeline telecom programs. Provides automated eligibility verification (NLAD/FCC/USAC), regulatory compliance (FCC and state-level), automated reporting, end-to-end subscriber lifecycle management, fraud detection for duplicate applications, and compliance dashboard for monitoring audit status. For Lifeline telecom program carriers.
• Softel Prepaid Management Suite Unified prepaid telecom platform providing real-time charging, multi-channel top-ups (vouchers, banks, e-wallets, mobile apps), flexible plan management for data/voice/SMS bundles, fraud protection, recharge and top-up gateway, balance management, bundle and promotions engine, and self-care portal and app for subscribers. For prepaid mobile operators.
• Softel MVNE Platform End-to-end MVNE (Mobile Virtual Network Enabler) platform that acts as the core operating layer between mobile networks and customer-facing telecom brands. Supports prepaid, hybrid, and government-subsidized programs combining core telecom technology with scalable operations, including SIM/eSIM provisioning, real-time charging, subscriber lifecycle management, and compliance workflows. For MVNOs, MNOs, and IoT providers.

Quantifiable outcome

• 30% increase in repeat activations for AirVoice Wireless through automated loyalty and reactivation campaigns
• +6 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration21 records

AI capability9 records

Feature12 records

Partnerships

One partnership is on record.

• HTH CommunicationscoreStrategic or Co-development Partner · 1 January 2021Parent company and strategic partner. Softel was launched from HTH Communications' headquarters in Houston, Texas in 2021. HTH Communications provides the foundational telecom expertise and market positioning for Softel's MVNE platform operations. Softel operates as an integrated technology solutions provider under the HTH Communications umbrella, powering telecom brands under HTH Communications including AirTalk Wireless, AirVoice Wireless, and other telecom operations.

Scale indicators13 records

Recent moves8 records

Expansion highlights6 records

Emerging players

• Cerillion: Cerillion provides pre-packaged BSS/OSS solutions with strong positioning in MVNO, MVNE, and digital-first operator segments. It is a comparable end-to-end platform vendor targeting similar customers as Softel.
• Mavenir: Mavenir provides cloud-native telecom software including BSS, charging, and network functions for operators transitioning to virtualized architectures. It overlaps with Softel's microservices-based, cloud-native MVNE positioning.

Broad incumbents

• Ericsson (Digital Services / Vonage): Ericsson offers BSS, OSS, and network services as part of its broader telecom portfolio targeting MNOs globally. It competes with Softel at the high end of the operator market where incumbency and scale matter most.
• Amdocs: Amdocs is a large incumbent telecom software vendor offering CES (customer experience suite), BSS, OSS, and managed services to MNOs and MVNOs worldwide. It is the broadest incumbent competing against Softel across billing, charging, and CRM.
• Nokia AVA: Nokia's AVA platform provides BSS, OSS, analytics, and AI services for telecom operators. It is a broad incumbent competitor to Softel across OSS and analytics modules.

Direct peers

• CSG International: CSG provides BSS-as-a-Service and revenue management solutions specifically targeting MVNOs, MVNEs, and digital-first carriers. Its MVNO-focused billing and customer management stack competes head-to-head with Softel's BSS/CRM and Prepaid Management Suite.
• Optiva: Optiva (formerly Redknee) provides BSS, charging, and policy management solutions focused on MVNOs, MVNEs, and tier-2/3 operators. It is a direct comparable to Softel's MVNE stack, especially in prepaid and converged billing.
• MATRIXX Software: MATRIXX delivers a real-time digital charging and monetization platform for telecom operators, MVNOs, and IoT providers. It directly competes with Softel's OCS and Prepaid Management Suite for real-time, high-throughput charging workloads.
• Netcracker Technology: Netcracker provides end-to-end BSS/OSS and digital transformation suites for telecom operators and MVNOs globally. It is a direct comparable to Softel's integrated OSS/BSS/OCS/CRM platform, particularly in serving virtual operators and digital-first carriers.
• TEOCO (formerly Openet): TEOCO's Openet division provides real-time charging, policy, and BSS solutions for telecom operators globally. It is a direct peer to Softel's OCS and BSS capabilities, particularly for real-time charging at scale.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/SoftelSolutionsCompany
• LinkedInlinkedin.com/company/softelsolutionsvn

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Softel Solutions