Softlab Soluções

What Softlab Soluções does

Softlab Soluções Tecnológicas is a Brazilian software vendor founded in 1997 and headquartered in Fortaleza, Ceará, that develops and sells a Laboratory Information Management System (LIMS) for clinical analysis laboratories and, more recently, diagnostic imaging clinics operating throughout Brazil. The product is structured as a platform-plus-modules architecture: the core Softlab LIMS orchestrates human and automated laboratory processes, with add-on modules covering automated equipment integration (Softlab AI), pre-attendance and home collection (Softlab SPA), queue management (Softlab PASS), patient and physician mobile access via QRCode (Softlab APP), business intelligence dashboards (Softlab BI), quality control integrated with CI Online and Qualichart (Softlab CQ), cloud-based exam result delivery (Softlab PULSE), diagnostic imaging (Softlab Imagem), administrative-financial ERP (Softlab Office), WhatsApp-based customer service (Softlab Zap), and a proprietary laboratory-specific cost-calculation methodology (Softlab Calc). The platform integrates with laboratory automation equipment and is positioned for compliance with ANVISA RDC No. 302/2005 and Brazil's LGPD.

The company monetizes primarily through subscription-based SaaS contracts with clinical laboratories, typically on multi-year terms, supplemented by professional services for implementation, customization, training, and process analysis. Sales are conducted via a direct enterprise motion — website contact forms, consultation, and demonstrations — supported by WhatsApp Business communication, an online support portal hosted at suporte.nd.com.br, and a social media presence on Facebook and Instagram. Go-to-market is single-country/domestic (Brazil); no international expansion is disclosed. The company employs approximately 13 people and positions itself on a unique team composition that combines clinical laboratory administrators, industrial IT engineers, and systems analysts, drawing on a heritage of three generations dedicated to diagnostic medicine. Pricing is not publicly disclosed and requires direct consultation.

Customer segments are primarily clinical analysis laboratories (vertical, primary) with secondary reach into diagnostic imaging clinics and downstream personas (patients and physicians) via the APP module. Select partners/customers surfaced on the corporate about page include Naja Soluções, Controllab, Prolins, Laboratório Clementino Fraga, and Patho-web. The company is privately held, with no disclosed external investors, parent company, or stock listing. No funding rounds, M&A, or leadership changes are recorded in the available material, and no revenue figure is disclosed.

Name

Softlab Soluções

Legal name

Softlab Soluções Tecnológicas

Website

https://softlabsolucoes.com.br

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

Softlab Soluções Tecnológicas is a Brazilian LIMS vendor founded in 1997 that provides a modular laboratory information management platform — including queue, BI, quality control, ERP, mobile patient access, and WhatsApp integration — to clinical analysis laboratories and diagnostic imaging clinics across Brazil via subscriptions and professional services.

Ownership category

akta.pro rank

Product category

Laboratory Information Management System (LIMS)

NAICS

Medical Laboratories (621511)

SIC

Services-Medical Laboratories (8071)

akta.pro primary industry

Clinical Laboratory LIS (Core Lab/Hospital Lab) (HLACAMAA)

akta.pro secondary industries

Quality Management & Regulatory Compliance (CLIA/CAP/ISO) for Labs (HLACAMAH), Laboratory Informatics for Diagnostics (LIS/Middleware/Analyzer Connectivity) (HLAHAAAO)

Keywords

• Laboratory information systems
• Clinical diagnostics software
• Healthcare workflow automation
• Lab quality management
• Diagnostic imaging solutions

Headquarters

HQ city

Fortaleza

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Software Subscriptions: SaaS-based laboratory management software sold as subscriptions to clinical laboratories. Multiple product tiers including core LIMS, AI automation, queue management, BI, and administrative modules.
2. Professional Services: Implementation, customization, and support services for laboratory technology deployment, including training and process analysis.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Softlab develops and sells a Laboratory Information Management System (LIMS) platform and a suite of integrated software modules for clinical analysis laboratories and diagnostic imaging clinics in Brazil. The core Softlab platform manages human and automated laboratory processes, with add-on modules covering equipment integration, queue management, mobile patient access via QRCode, business intelligence, quality control, cloud-based result delivery, ERP/financial administration, WhatsApp customer service, and laboratory-specific cost calculation.

Product overview

Softlab Soluções offers a platform-plus-modules architecture centered on its core Softlab laboratory management system. The platform integrates laboratory automation equipment and manages human and automated processes. Additional modules include Softlab AI for equipment integration, Softlab SPA for pre-attendance and home collection, Softlab PASS for queue management, Softlab APP for patient result access via mobile, Softlab BI for business intelligence analytics, Softlab CQ for quality control, Softlab PULSE for cloud-based result delivery, Softlab Imagem for diagnostic imaging clinics, Softlab Office for ERP/administrative functions, Softlab Zap for WhatsApp integration, and Softlab Calc for laboratory-specific cost calculation.

Differentiator

Problem solved

Functional benefit

Brands

• Softlab AI: Sistema de interfaceamento 100% integrado e automático, garante estabilidade e eficiência na integração com automação laboratorial.
• Softlab SPA
• Softlab PASS
• Softlab APP
• Softlab BI
• Softlab CQ
• Softlab PULSE
• Softlab Imagem
• Softlab Office
• Softlab Zap
• Softlab Calc

Products and services

• Softlab (Core LIMS) Complete laboratory management system that enables all human and automated processes to flow in an organized, secure, and efficient manner, serving as the central platform for clinical analysis laboratories.
• Softlab AI Automated Integrated System providing 100% integrated and automatic interface that guarantees stability and efficiency in laboratory automation equipment integration for clinical laboratories.
• Softlab SPA Pre-attendance and home collection system that delivers efficiency and speed in laboratory service delivery in a simple and intuitive way for clinical laboratories.
• Softlab PASS Queue management system for laboratories that manages patient queues in a natural, intelligent, and personalized way according to each laboratory unit, providing agile and flexible attendance.
• Softlab APP Secure mobile application using QRCode that enables patients and doctors to track complete exam history (new and old) in an uncomplicated way, available for Android and iOS.
• Softlab BI Business Intelligence system designed to facilitate daily laboratory management, enabling clear and secure decision-making through interactive dashboards for clinical laboratory operators.
• Softlab CQ Quality control management solution with direct integration to CI Online or Qualichart systems, offering secure management of internal quality control for clinical laboratories.
• Softlab PULSE 100% true cloud solution that enables customers to consult new or old exam results quickly, securely, and easily for clinical laboratories.
• Softlab Imagem Complete management solution for diagnostic imaging clinics suitable for small, medium, or large facilities, covering imaging workflows and patient result delivery.
• Softlab Office Healthcare ERP providing complete administrative-financial management of laboratories including financial organization, inventory management, and people management.
• Softlab Zap Solution officially integrated with WhatsApp Business that uses technological resources and laboratory service knowledge to organize and facilitate customer service for clinical laboratories.
• Softlab Calc Proprietary methodology that enables laboratories to calculate real and complete costs of laboratory exams, designed specifically for laboratory operations rather than adapted from traditional industry methods.

Quantifiable outcome

• Stable and secure systems - laboratories cannot stop

Named customers5 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature7 records

Partnerships

One partnership is on record.

• WhatsAppcoreTechnology or IntegrationOfficial WhatsApp Business integration partner. Softlab Zap provides officially integrated WhatsApp solution for laboratory customer service, combining technological resources with laboratory service knowledge.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• LabWare: Global LIMS vendor serving clinical, analytical, and life-science laboratories with configurable workflow software. Directly comparable to Softlab's core laboratory management offering, though operating at much larger international scale.
• STARLIMS (now part of LabVantage): LIMS platform historically targeted at clinical, analytical, and public-health laboratories. Offers comparable workflow, quality control, and integration capabilities to Softlab's suite.
• LabVantage Solutions: Enterprise LIMS provider with clinical and bioanalytical lab functionality, including pre-built workflows and integrations. Competes head-to-head with Softlab in the clinical-laboratory segment, though typically at larger accounts.

Broad incumbents

• CompuGroup Medical: Large European healthcare-IT incumbent offering laboratory information systems alongside a broader physician and hospital software portfolio. Represents the kind of broad-scope competitor Softlab could face as it scales.
• Siemens Healthineers (Atellica/Healthineers LIMS-adjacent solutions): Major diagnostics and imaging vendor with middleware and lab-IT capabilities that integrate with analyzers. Competes with Softlab AI's automation-integration layer and could bundle software with instruments to displace independent LIMS vendors.
• Roche Diagnostics (cobas and lab-IT ecosystem): Global diagnostics leader with integrated lab-IT and middleware offerings around its analyzer base. Overlaps with Softlab AI's analyzer-integration value proposition, especially in larger private lab networks.

Emerging players

• Clinia: Health platform providing laboratory information management, online results, and patient-facing tools. Competes with Softlab in digital patient experience and laboratory workflow digitization.
• CrelioHealth (Crelio Health): Cloud-native LIMS and patient-engagement platform for diagnostic labs, including mobile apps, online reporting, and home-collection workflows. Direct overlap with Softlab's APP, PULSE, and SPA modules, with stronger cloud-native orientation.

Regional players

• Labtest (LG Systems / Labtest Software): Brazilian vendor of laboratory information systems focused on clinical analysis labs. Comparable regional competitor addressing the same domestic customer base as Softlab.
• TechFIT Sistemas: Brazilian laboratory software provider serving clinical and toxicology labs with LIMS, quality control, and reporting tools. A direct regional competitor in the same Brazilian market as Softlab.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/softlabsolucoes
• Instagraminstagram.com/softlabsolucoes
• LinkedInlinkedin.com/company/softlab-solucoes

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Softlab Soluções