Sozialberatung Wien

What Sozialberatung Wien does

Sozialberatung Wien is a registered non-profit association (Verein) under Austrian law, headquartered at Friedmanngasse 4 Top 1 in Vienna's 16th district (Ottakring). The organization provides free counseling and advocacy services to individuals receiving or applying for Wiener Mindestsicherung, Vienna's minimum income support scheme administered by MA 40. Its primary service is telephone and in-person counseling on eligibility, application procedures, authority decisions, complaint filing (with a strict four-week appeal window), and mediation within the social services sector. The team consists of approximately eight people, including Managing Director Susanna Paulweber, several counselors, and voluntary board members led by President Paul Reichl, with Daniel Garn as Treasurer and Florian Zuckerstätter as Vice President.

The organization's product portfolio combines human counseling with a suite of self-service digital assets. Its core technology is a web-based information platform at sozialberatungwien.at, anchored by an interactive eligibility-checking web application developed in partnership with Arbeiterkammer Wien (AK Wien), a comprehensive FAQ library, a downloadable collection of legal document templates (complaints, applications, power of attorney forms, procedural help requests in ODT and PDF formats), an explanatory video library on YouTube, and the Sozialkompass — a categorized digital directory of Vienna's social support services spanning AMS, family, housing, debt, healthcare, childcare, pension, and minimum income categories. The organization also operates a digital knowledge platform with Armutskonferenz covering all Austrian federal states' social assistance regulations and delivers free training lectures to NGOs and social organizations.

The business model is entirely non-commercial: all counseling, document review, complaint support, legal templates, videos, and web-application access are provided free of charge to beneficiaries, with no fees, tiered pricing, or monetized segments. Operations are funded through non-disclosed public grants, donations, or association-level contributions rather than client fees. The go-to-market motion is community-led, relying on word-of-mouth referrals, partner organization referrals (AK Wien, Caritas, NGOs), and educational content distribution through the website and YouTube. Geographic scope is single-country domestic, confined to Vienna for service delivery, with informational content reach extending across Austrian federal states via the Armutskonferenz knowledge platform.

Name

Sozialberatung Wien

Legal name

Sozialberatung Wien

Website

https://sozialberatungwien.at

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Sozialberatung Wien is a Vienna-based non-profit association (Verein) of approximately 8 staff and voluntary board members that provides free counseling, document support, and digital resources to Wiener Mindestsicherung (minimum income) recipients, plus training for NGOs.

Ownership category

akta.pro rank

Product category

Social Welfare Counseling Services

NAICS

Other Individual and Family Services (624190), Other Individual and Family Services (62419), Individual and Family Services (6241)

SIC

Services-Social Services (8300)

akta.pro primary industry

Human Rights & Anti-Discrimination Organizations (BPAGAFAB)

Keywords

• Social welfare counseling
• Minimum income support
• Free legal advisory
• Non-profit social services
• Benefits application assistance

Headquarters

HQ city

Wien

HQ country

Austria

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Non-profit Social Services (Public Funding): Sozialberatung Wien is a registered non-profit association (Verein) providing completely free services. Revenue model is based on public/non-governmental funding rather than client fees. All counseling, support, and resources are provided free of charge to beneficiaries.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Sozialberatung Wien is a non-profit association that provides free, independent counseling and advocacy services focused exclusively on Vienna's minimum income support (Wiener Mindestsicherung). It supports individuals with application assistance, complaint filings against authority decisions, document review, mediation with MA 40, and referrals to other social services, complemented by self-service tools such as an eligibility web-app, FAQ content, legal document templates, a video library, and the Sozialkompass social services directory.

Product overview

Sozialberatung Wien operates as a non-profit association providing a unified portfolio of free social counseling services centered on Wiener Mindestsicherung. The core offering consists of direct counseling (telephone and in-person), supported by a web-based eligibility checker app, FAQ content, downloadable legal document templates, an explanatory video collection, and a social services directory (Sozialkompass). Additional services include training presentations for organizations and a digital knowledge platform for social workers. The organization does not offer a commercial software product but rather informational and advisory services.

Differentiator

Problem solved

Functional benefit

Brands

• Sozialkompass: A social guide/compass for Vienna that provides an overview of existing support offerings, helping users find free counseling services in various categories such as work, family, housing, debt, and healthcare.

Products and services

• Beratung (Counseling Services) Free personal or telephone consultation on Wiener Mindestsicherung, including support with authority decisions and mediation in the social sector, available by appointment at the Vienna office and via the hotline.
• Web-App 'Habe ich Anspruch auf Mindestsicherung' Interactive web application that anonymously assesses whether a user likely has entitlement to Wiener Mindestsicherung after a few questions, serving as an initial orientation tool for prospective applicants.
• Fragen & Antworten (FAQs) Categorized frequently asked questions and answers about Wiener Mindestsicherung, covering application, entitlement, calculation, obligations, education, and related topics.
• Sozialkompass Digital social services directory for Vienna that categorizes and links to support services across AMS, work, family, foreign law, childcare, health insurance, pension, care, debt, further education, minimum income, and housing.
• Videosammlung (Video Collection) Explanatory videos about Wiener Mindestsicherung covering consultation, entitlement, and calculation for the current year (e.g., 2025).
• Downloads (Legal Document Templates) Free downloadable documents and templates, including power of attorney forms, application forms, sample complaints, sample responses, and procedural help requests in ODT and PDF formats for Wiener Mindestsicherung procedures.
• Schulungen & Vorträge (Trainings & Presentations) Free presentations and a digital knowledge platform for NGOs, social organizations, and their staff/advisors covering Wiener Mindestsicherung and social assistance regulations across all Austrian federal states.

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Arbeiterkammer Wien (AK Wien)coreGTM or Marketing PartnerArbeiterkammer Wien (Chamber of Labor Vienna) supported the development of the web application 'Habe ich Anspruch auf Mindestsicherung'. The partnership provides credibility and co-branding on social welfare guidance materials.
• Digital Knowledge Platform - ArmutskonferenzminorStrategic or Co-development PartnerSozialberatung Wien contributes to the Armutskonferenz (Anti-Poverty Conference) digital knowledge platform providing social assistance information across all Austrian federal states for social workers and advisors.
• Social Organizations & NGOscoreChannel Partner/ Reseller/ DistributorProvides free lectures and training for NGOs and social organizations in Vienna on Wiener Mindestsicherung topics. Acts as referral source and distribution channel for the organization's free counseling services.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Volkshilfe Wien: Austrian anti-poverty and social welfare advocacy nonprofit active in Vienna, providing counseling on social benefits, debt, and housing. Closely comparable mission and client base, with similar public-funding model.
• Schuldnerberatung Wien: Free debt-counseling nonprofit in Vienna serving low-income clients navigating complex legal/regulatory processes. Closely comparable operating model: hotline plus in-person appointments, public funding, downloadable templates, and government-adjacent advice.
• Diakonie Wien: Protestant social services organization offering counseling, debt advisory, and welfare rights support in Vienna. Directly comparable as a non-state, nonprofit provider of free social welfare guidance and mediation services.
• Caritas Wien: Large Vienna-based Catholic social services nonprofit operating counseling, case management, and welfare navigation across multiple benefit categories. Directly comparable as a free, publicly-funded social assistance provider serving overlapping client populations in Vienna.
• Armutskonferenz: Austrian anti-poverty network and conference platform that Sozialberatung Wien contributes content to. Comparable as an advocacy and knowledge-distribution organization focused on social-assistance rights across all Austrian federal states.

Others

• Akademie der Sozialarbeit / Sozialplattform: Austrian social-work training and knowledge platforms serving NGO staff and advisors on social assistance regulations. Adjacent enabler — comparable training/knowledge-distribution function to Sozialberatung Wien's Schulungen & Vorträge offering.

Broad incumbents

• help.gv.at: Official Austrian government online portal providing information on public benefits and administrative procedures. Comparable as a centralized guidance resource for Mindestsicherung and adjacent benefits, but state-run rather than independent.
• Rotes Kreuz Wien: Austrian Red Cross Vienna branch providing broad humanitarian and social support services including welfare-related advisory. Larger incumbent with multi-service platform intersecting on social welfare navigation.
• Caritas Österreich (federal): National umbrella of Caritas social services with welfare counseling, debt advisory, and advocacy. Comparable as a major nonprofit social services provider, but operating at federal rather than Vienna-only scale.
• Wiener Hilfswerk: Large Vienna social services provider offering case management, home care, and welfare navigation. Broader incumbent in the same nonprofit social services space, with overlapping client base but wider portfolio of services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xyoutube.com/channel/UCjM7xnsTq1q1pJ1j1j1j1j1
• YouTubeyoutube.com/@sozialberatungwien
• Facebookfacebook.com/sozialberatungwien
• LinkedInlinkedin.com/company/sozialberatung-wien

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sozialberatung Wien