What Wiener Hilfswerk does

Wiener Hilfswerk is a Vienna-based non-profit charitable association (Verein) founded in 1947 and operating as the regional Viennese entity of the national Hilfswerk Österreich federation. The organization delivers a comprehensive portfolio of social services across the full lifecycle: mobile nursing and home care (Hauskrankenpflege, Kinder-Hauskrankenpflege, 24-Stunden-Betreuung), a mobile palliative care team, senior day centers, senior housing communities, and an emergency call telephone service; childcare through day mothers/fathers, the FIDI children's group, and corporate childcare; inclusive leisure facilities for people with and without disabilities (Spielothek, Aktionsraum, Club 21); homeless and refugee support through supervised housing, mobile assisted living, social housing management, and the LAB65 project; and SOMA social markets providing affordable groceries alongside SÖB social-economic business programs. It also operates ten neighborhood centers (Nachbarschaftszentren) across Vienna as community hubs, the SkyDome seminar and conference center, a volunteer engagement program, and the Hilfswerk Bildungszentrum training center.

The platform architecture is service-oriented rather than technology-native, built around case management, client tracking, and integrated care coordination across mobile teams and physical facilities. Digital touchpoints include the EMMA customer portal (shared with Hilfswerk Salzburg) for service access and appointments, plus the corporate website (hilfswerk.at/wien) backed by standard web and analytics tooling (Google Analytics, Facebook Pixel, YouTube, Vimeo, Zoom, Microsoft Teams). The organization is GDPR-compliant and self-assessed against WCAG 2.2 Level AA accessibility standards.

Wiener Hilfswerk operates a hybrid non-profit revenue model. Government social welfare contracts and social insurance frameworks underwrite core mobile care, childcare, and housing services; this is supplemented by individual and corporate donations, sponsorships (ERSTE Bank, Casinos Austria Foundation, Lotterien, TENA), membership tiers (BASIS €20/yr, FAMILY €45/yr, ELDER CARE, CAREGIVING RELATIVES €65/yr), corporate and municipal partnership subscriptions (€300–€1,000/yr), service fees, and SkyDome venue rental. Approximately 2,000 paid staff and volunteers serve the Vienna region under President Karin Praniess-Kastner and Managing Directors Sabine Geringer and Simon Blatzer.

Name

Wiener Hilfswerk

Legal name

Wiener Hilfswerk

Website

https://wiener.hilfswerk.at

Company type

Private

Founded year

1950

Operating status

Operating

Headcount range

101–250 employees

Short description

Wiener Hilfswerk is a Vienna-based non-profit social services association providing mobile elderly and palliative care, childcare, homeless and refugee support, social markets, inclusive disability programs, and ten neighborhood centers to Viennese residents of all ages, funded by government welfare contracts, donations, memberships, and service fees.

Ownership category

akta.pro rank

Product category

Social Welfare Services

NAICS

Community Housing Services (62422), Services for the Elderly and Persons with Disabilities (62412), Individual and Family Services (6241), Temporary Shelters (624221), Community Food and Housing, and Emergency and Other Relief Services (6242)

SIC

Services-Social Services (8300)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Affordable/Subsidized Independent Living (HUD/LIHTC) Communities (HLADAAAB), Disability Services & Independent Living Support (BPAGACAG)

Keywords

• Social welfare services
• Elderly care services
• Childcare services
• Homeless assistance services
• Community social centers

Headquarters

HQ city

Vienna

HQ country

Austria

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Social Services Funding: Government-funded social services including mobile care, childcare, and housing assistance provided under public welfare contracts and social insurance frameworks
2. Donations and Charitable Contributions: Individual and corporate donations supporting specific projects, general operations, and community programs
3. Service Fees: Client fees for various services including childcare, senior care facilities, and social market memberships
4. Event Venue Rental: Revenue from SkyDome seminar and conference center rental
5. Sponsorship and Corporate Partnerships: Corporate sponsorship arrangements with businesses supporting specific programs and initiatives

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

Wiener Hilfswerk is a Vienna-based non-profit charitable organization (Verein) that delivers social welfare services to vulnerable populations across the city. The organization provides elderly care, childcare, neighborhood-based community programs, and assistance for homeless individuals through a network of neighborhood centers and social markets in Vienna.

Product overview

Wiener Hilfswerk is a non-profit social welfare organization operating as a multi-service platform providing comprehensive social services in Vienna, Austria. The organization offers mobile care and nursing services (Pflege & Betreuung), childcare and youth services (Kinder & Jugend), neighborhood centers, inclusive facilities for people with disabilities, homeless assistance, social markets (SOMA), sustainability initiatives, and volunteer programs. As part of the Hilfswerk Austria federation, it also connects to regional branches in Salzburg and other Austrian states. The service portfolio is delivered through dedicated facilities, mobile services, and community-based programs, with digital tools including the EMMA customer portal. The organization employs approximately 2,000 staff and volunteers serving thousands of Viennese residents annually.

Differentiator

Problem solved

Functional benefit

Brands

• SOMA Sozialmärkte: Social markets offering affordable shopping for people with low income
• SkyDome
• Nachbarschaftszentren
• HILFS.WERKE
• New Chance

Products and services

• Elderly Care Services Care and support services for elderly individuals in Vienna, delivered through home visits and dedicated care programs.
• Childcare Services Childcare and family support programs serving families with young children in Vienna.
• Neighborhood Centers Physical community/neighborhood centers across Vienna offering social services, advice, and community programs to local residents.
• Homeless Assistance Outreach and support services for homeless and socially disadvantaged individuals in Vienna.
• Social Markets Social markets providing food and essential goods at subsidized prices to people in need in Vienna.
• Event Venue Rental Rental of event spaces hosted by the organization for private and community events in Vienna.
• Membership Programs Membership tiers (BASIS at €20/year, FAMILY at €45/year) supporting the organization's mission and providing member benefits.
• Corporate and Municipal Partnerships Annual partnership programs for companies (€1,000/year) and municipalities (€300–€850/year) supporting social welfare activities in Vienna.

Quantifiable outcome

• 97% customer satisfaction rate
• +2 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• Hilfswerk ÖsterreichcoreStrategic or Co-development PartnerNational umbrella organization coordinating all regional Hilfswerk organizations across Austrian states including Vienna, Salzburg, and others.
• Hilfswerk InternationalcoreStrategic or Co-development PartnerInternational arm of the Hilfswerk network supporting families in crisis regions and disadvantaged populations worldwide.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Regional players

• AWO Bundesverband: Germany's Arbeiterwohlfahrt is a comparable non-profit welfare federation offering elderly care, family services, and social assistance. Comparable in federated structure and service model but operating in Germany rather than Austria.

Broad incumbents

• Caritas Österreich: National-level federation of Caritas organizations across Austria, operating a much broader portfolio including international aid, hospital care, and large-scale refugee programs. Largest direct competitor at scale.

Direct peers

• Hilfswerk Österreich: National umbrella organization and parent of Wiener Hilfswerk. Coordinates regional Hilfswerk entities across Austrian states with shared brand, services, and infrastructure.
• Samariterbund Wien: Vienna-based non-profit providing mobile care, emergency services, and social support with overlapping elderly care and community welfare offerings to Wiener Hilfswerk.
• Arbeiter-Samariter-Bund Österreich: Austrian non-profit providing home care, patient transport, and social services with comparable elderly care and community support offerings in Vienna and across Austria.
• Rotes Kreuz Wien: Austrian Red Cross Vienna chapter, offering home nursing, emergency response, Meals on Wheels-equivalent services, and community programs. Direct comparable in mobile care delivery and emergency support.
• Volkshilfe Österreich: Austrian non-profit providing social services including mobile care, family support, and emergency relief for vulnerable populations across Austria. Directly comparable in mission, service mix, and non-governmental welfare delivery.
• Caritas der Erzdiözese Wien: The largest social services organization in Vienna, operating across elderly care, homeless assistance, refugee support, and family services. Directly comparable in service breadth, target populations, and non-profit funding model.
• Diakonie Österreich: Faith-based social welfare organization providing home care, refugee support, disability services, and family services. Closely comparable in elderly home care and social assistance offerings across Austria.

Others

• Meals on Wheels America: U.S. national organization coordinating Meals on Wheels programs serving homebound seniors. Comparable in the specific senior meal delivery vertical that Hilfswerk Salzburg operates in 37 municipalities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/wienerhilfswerk
• Instagraminstagram.com/wiener_hilfswerk
• LinkedInlinkedin.com/company/wiener-hilfswerk

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wiener Hilfswerk