What Volkshilfe Wien does

Volkshilfe Wien is a Vienna-based non-profit social services organization founded in 1947 and structured as a gemeinnützige Betriebs-GmbH (FN 443962 k, Handelsgericht Wien). It delivers comprehensive welfare services across six main categories: Pflege & Betreuung (home nursing, home help, social-psychiatric care, 24-hour care referral, visiting services); Kinder, Jugend & Familie (day mothers/fathers, youth shared living, ambulatory family support, early-help and Care Leaver counseling); Arbeit & Beschäftigung (TAV Betriebe training-employment-placement program, AusbildungsFit youth pathways, Young Makers Mobilab digital skills, BBE step2job, Wohnen mit Service); Asyl, Migration & Integration (AKOMPANO and Perspektivo counseling centers, BBE Deutsch/FAIR, Bruno Kreisky Haus, Quartier Polgarstraße, Mobil Betreutes Wohnen GVS); Beratung & Psychosoziales (social counseling, VIDO Männer*beratung, SOPHIE sex worker advisory, FAWOS housing security, Wohndrehscheibe, A G'spia furs Tier); and Wohnungslosenhilfe & Neue Wohnformen (Nordlicht day center/winter shelter, MoBeWo-HF Housing First, stationary and teilbetreut supported living, hafen* women's housing, Senior*innen-Wohnen, WG Vielfalt*, Soziales Wohnungsmanagement). The organization operates from HQ at Favoritenstraße 83, a customer service center at Weinberggasse 77, 23 Bezirksvereine (district associations) with 100+ active volunteers, four TAV Vintage Shops in Vienna plus one in Schwadorf, TAV Logistik Center, TAV Reinigung operations, and approximately 400+ total residential/housing places across multiple facilities.

Technology infrastructure is limited to a standard web platform (volkshilfe-wien.at) with PIWIK analytics hosted locally by Vier bis Sechs GmbH in Austria and Hotjar user-behavior analytics; no proprietary AI/ML or data platform is disclosed. Revenue mechanics rest on four streams: (i) public sector commissioning by AMS Wien, AMS Niederösterreich, Fonds Soziales Wien, Wiener Kinder- und Jugendhilfe (MA11), BMSGPK, Bundeskanzleramt, Stadt Wien departments and EU Next Generation EU; (ii) recurring €31/year member subscriptions auto-renewing with cultural-benefit perks; (iii) individual and corporate donations including BILLA co-branded €9.50 food packages; and (iv) TAV social enterprise revenues from Vintage Shops, logistics and cleaning services that operate as a Work Integration Social Enterprise (WISPE) employing long-term unemployed individuals. Gross margins are N/A given non-profit status; the model converts public mandates, member contributions and earned revenue into service delivery across the 23-district footprint.

Name

Volkshilfe Wien

Legal name

Volkshilfe Wien gemeinnützige Betriebs-GmbH

Website

https://volkshilfe-wien.at

Company type

Private

Founded year

1947

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Volkshilfe Wien is a Vienna-based non-profit social services organization delivering care, housing, employment integration, refugee support, family, and psychosocial services across all 23 Vienna districts, funded primarily through public commissioning with member fees and donations.

Ownership category

akta.pro rank

Product category

Social Welfare Services

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242), Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (62419)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Disability Services & Independent Living Support (BPAGACAG), Mental Health & Crisis Support Services (BPAGACAD), Caregiver Support & Respite Coordination (Assessment/Scheduling/Voucher Navigation) (HLADAKAJ)

Keywords

• Social welfare services
• Homelessness support
• Home nursing care
• Refugee integration services
• Employment reintegration programs

Headquarters

HQ city

Vienna

HQ country

Austria

HQ region

Europe

Offices19 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Infrastructure, Marketing or Sales

Revenue model

1. Public sector funding and grants: Primary revenue from government contracts and commissioned services through funders including AMS Wien, AMS Niederösterreich, Fonds Soziales Wien (FSW), Wiener Kinder- und Jugendhilfe (MA11), Austrian Federal Ministry for Social Affairs, European Union Next Generation EU programme, and other municipal funding streams. Services are commissioned based on public welfare mandates.
2. Membership fees: Annual membership fees of €31 per year with optional additional donations. Members receive printed journal twice yearly, calendar, and reduced-price access to partner cultural institutions (theaters, museums, concerts). Auto-renews annually.
3. Donations and charitable contributions: One-time and recurring monetary donations from individuals and corporate partners. Food donation campaigns (e.g., €9.50 food packages through BILLA partnership) and Sachspenden (in-kind donations of clothing and goods).
4. TAV social enterprise operations: Social enterprises (TAV Betriebe) including vintage/second-hand shops, cleaning services, and logistics generate revenue through sale of donated and repurposed goods and services. Operates as work integration social enterprise (WISPE) providing employment to long-term unemployed individuals.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

Volkshilfe Wien is a Vienna-based non-profit social services organization delivering direct support across care, housing, employment, migration, family, and homelessness domains. It operates through 23 district associations (Bezirksvereine) and runs TAV Betriebe social enterprises (vintage shops, cleaning, logistics) to fund and enable work integration for the long-term unemployed. Services are commissioned by public authorities (FSW, AMS, MA11) and supplemented through donations and an annual membership programme.

Product overview

Volkshilfe Wien is a non-profit social services organization operating a comprehensive, multi-category service portfolio organized as distinct service lines rather than a unified software product. The portfolio spans six main categories: (1) Pflege & Betreuung (Care & Support) including home nursing, home help, social-psychiatric care, and 24-hour care; (2) Kinder, Jugend & Familie (Children, Youth & Family) offering day care, youth shared living, early support, and family assistance; (3) Arbeit & Beschäftigung (Work & Employment) featuring the TAV Betriebe training-employment-placement program, AusbildungsFit vocational programs, and the Young Makers Mobilab digital skills initiative; (4) Asyl, Migration & Integration (Asylum, Migration & Integration) with counseling centers, German language support, and refugee housing; (5) Beratung & Psychosoziales (Counseling & Psychosocial) including social counseling, men's counseling, housing security (FAWOS), and the A G'spia fürs Tier animal-human relationship center; and (6) Wohnungslosenhilfe & Neue Wohnformen (Homelessness Support & New Housing) offering day centers, emergency shelters, various supported housing models (stationary, mobile, partially-supervised), senior housing, and the innovative hafen* women's intergenerational housing project. Key branded offerings include TAV Betriebe with its Vintage Shops and TAV Logistik/Reinigung services, and the hafen* social-ecological housing concept.

Differentiator

Problem solved

Functional benefit

Brands

• TAV Betriebe: Training-Arbeit-Vermittlung: Employment and training services including logistics, cleaning, city maintenance, and second-hand vintage shops operated by Volkshilfe Wien.
• TAV Vintage Shops
• hafen*
• Bruno Kreisky Haus
• AKOMPANO
• Perspektivo
• VIDO Männer*beratung
• A G'spia fürs Tier

Products and services

• Hauskrankenpflege (Home Nursing Care) Home nursing care enabling people with medical or care needs to remain in their own homes; nurses participate in medical therapy, provide advice, and support patients and their relatives.
• Heimhilfe (Home Help) Home helpers assist people with care needs at home with daily activities and household management.
• Sozialpsychiatrische Pflege & Betreuung (Social-Psychiatric Care) Care services for people with mental illness, tailored to individual needs; aims to prevent psychosocial crises and stabilize social contacts.
• 24-Stunden-Betreuung (24-Hour Care) Round-the-clock care service through partnership with PB GmbH for people who need continuous care but wish to remain in their own homes.
• Besuchsdienst (Visiting Service) Provides social contact and companionship by visiting people at home and spending time with them.
• Tagesmütter & Tagesväter (Day Mothers/Fathers) Child day care with high pedagogical standards, providing care in a familial atmosphere for families with young children.
• Sozialpädagogische WGs & Jugendwohnen (Social-Pedagogical Shared Living) Secure life and development space for children and youth whose families cannot currently care for them; child and youth protection prioritized.
• Starke Mädchen*, Gute Zukunft (Strong Girls, Good Future) Empowerment project for girls aged 10-18 living in social-pedagogical shared living or youth housing, focused on mental empowerment.
• Frühe Hilfen Wien (Early Support Vienna) Voluntary, free, confidential family counseling and accompaniment for expectant parents and families with children up to 3 years.
• Ambulante Familienbetreuung (Outpatient Family Support) Professional support commissioned by Vienna Child and Youth Welfare to help families cope with everyday life and stressful situations.
• Care Leaver Beratungsgutscheine (Care Leaver Counseling Vouchers) Free counseling up to 45 hours for Care Leavers from MA11, addressing questions about independent living.
• Wohnen mit Service Supports job-seeking people returning to work through employment in house cleaning or green-space maintenance combined with housing.
• TAV Betriebe (Training - Work - Placement) Social enterprise helping long-term unemployed people find jobs through transport, cleaning, city maintenance and Vintage Shops operations.
• AusbildungsFit Jobfabrik Programme for youth needing to catch up before starting vocational training or further schooling.
• AusbildungsFit Jobtrain Programme for youth with increased support needs before vocational training or further education.
• Young Makers Mobilab Programme providing free technical and digital skills through ten modules to bridge the digital divide for at-risk youth.
• BBE step2job Tailored consulting, training and coaching for people seeking employment support.
• Beratungszentrum AKOMPANO Advisory center for people receiving Vienna basic welfare provision; offers social, educational and men's counseling services.
• Beratungsstelle Perspektivo Advisory service for people displaced from Ukraine, providing psychosocial counseling on education and employment.
• BBE Deutsch Advisory and support service for migrants attending German courses through AMS.
• BBE FAIR Advisory service for migrants providing job search support, integration help and psychosocial support, available in 20 languages.
• Gesundheitslots*innen (Health Literacy Project) Health literacy project making health information and the healthcare system accessible to people with limited health knowledge.
• Bruno Kreisky Haus Facility promoting self-determination and social participation of refugees, focused on families and women.
• Quartier Polgarstraße Basic provision facility housing up to 74 men with increased care needs due to mental illness.
• Sozialberatung (Social Counseling) Specialized advisory service for people in social, financial and/or legal distress.
• VIDO Männer*beratung (Men's Counseling)

Quantifiable outcome

• Distributes 1,000 food packages monthly to poverty-affected Viennese residents
• +4 more outcomes

Named customers1 record

Segments7 records

Ideal customer profiles8 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

15 partnerships are on record, tiered core and minor.

• BILLA and BILLA PLUScoreGTM or Marketing PartnerAnnual food donation campaign partnership under the 'Wien zeigt Herz' initiative. BILLA customers purchase €9.50 food packages in all Wiener BILLA and BILLA PLUS stores, which are donated to Volkshilfe Wien for distribution to poverty-affected Viennese residents. Campaign period June 19-27, 2026. BILLA delivers collected products to Volkshilfe Wien distribution point.
• Wiener OpernsommerminorGTM or Marketing PartnerCooperation partnership for cultural accessibility. Volkshilfe Wien receives exclusive free ticket allocation for general rehearsal of Wiener Opernsommer (July 1-18, 2026, Carmen at Heumarkt) to distribute among members via lottery. Partnership enhances member value proposition and cultural inclusion mission.
• AMS Wien and AMS Niederösterreich (Public Employment Service Austria)coreOthersPrimary public funding for TAV Betriebe (Training-Arbeit-Vermittlung) social enterprise operations. AMS funds employment integration services for long-term unemployed individuals, including vocational training, work experience, and job placement support.
• Fonds Soziales Wien (FSW)coreOthersPrimary public funding body for Wiener Wohnungslosenhilfe (Vienna Homelessness Services). FSW commissions and funds housing services including stationary supported living (Haus Franziska Fast, Haus Liesing), mobile assisted living, social housing management, and emergency shelter (Nordlicht).
• Wiener Kinder- und Jugendhilfe (MA11)coreOthersMA11 commissions Volkshilfe Wien family support services including ambulatory family care and Care Leaver counseling (up to 45 hours free consultation per care leaver).
• 24 Stunden Personenbetreuung (PB) GmbHminorStrategic or Co-development PartnerPartner organization for 24-hour care services. Volkshilfe Wien refers clients requiring round-the-clock care to PB GmbH as a companion service offering.
• Caritas Wien (IMPULS Wörkerei)minorChannel Partner/ Reseller/ DistributorCross-referral partnership for employment support services. Volkshilfe Wien lists IMPULS Wörkerei (Caritas vocational programme) as a resource for job seekers requiring specialized support.
• Wien WORKminorChannel Partner/ Reseller/ DistributorCross-referral partnership for employment support. Listed as resource for people seeking employment assistance. Wien WORK provides job placement and vocational support services.
• European Union (Next Generation EU)minorOthersEuropean Union funding through Next Generation EU programme supports organizational operations and social welfare projects.
• BMSGPK (Federal Ministry for Social Affairs, Health, Care and Consumer Protection)minorOthersFederal ministry providing funding support for social welfare programmes and services.
• Bundeskanzleramt (Federal Chancellery)minorOthersFederal government funding for social welfare projects and initiatives.
• Stadt Wien (City of Vienna) and municipal departmentscoreOthersCity of Vienna provides funding through various departments (MA40, MA11, MA22) for social services, youth and family services, environmental protection, and community programmes.
• Purina (Nestlé)minorOthersPurina provides sponsorship support for A G'spia fürs Tier animal welfare competence center.
• Wiener Arbeitgeberfonds (WAFF)minorOthersWAFF provides funding and support for employment-related training and integration programmes.
• Cultural institution discount partnersminorGTM or Marketing PartnerMuseum and cultural venue partners offering reduced admission to Volkshilfe Wien members: Jüdisches Museum, Haus der Musik, Sigmund Freud Museum, Time Travel, Amazing Sisi, Kapuzinergruft, Dschungel Wien, Dritte Mann Museum, Planetarium Wien/Kuffner/Urania Sternwarte.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• \u00d6sterreichisches Rotes Kreuz (Wien): Austrian Red Cross Vienna chapter providing emergency shelter, refugee support, home care (Heimhilfe, Pflege), and family services under public commissioning. Directly competes for the same Vienna municipal contracts as Volkshilfe Wien.
• Wien Work integrative Betriebe und AusbildungsgmbH: Vienna-based work integration social enterprise providing vocational training and employment for disadvantaged people. Directly comparable to Volkshilfe Wien's TAV Betriebe (cleaning, logistics, retail) as a fellow AMS-funded WISPE in the same city.
• Caritas der Erzdi\u00f6zese Wien (Wohnungslosenhilfe): The Caritas Wien homelessness and housing division (incl. Gruft, Wohnen Wien) directly overlaps Volkshilfe Wien's Nordlicht day center, supported living, and housing security (FAWOS) services for the same FSW-commissioned homelessness mandate.
• Caritas Wien: Austria's largest Catholic welfare organization with a Vienna chapter operating an overlapping portfolio of social services including Hilfswerk-adjacent care, family support, refugee services, and employment programs (e.g. IMPULS W\u00f6rkerei). Directly competes with Volkshilfe Wien for the same FSW, AMS, and MA11 commissioning pools in Vienna.
• Neunerhaus: Vienna-based non-profit specializing in housing and healthcare for homeless and multiply-disadvantaged people. Operates direct peer services (Gattringerstra\u00dfe housing, mobile care, health center) that overlap with Volkshilfe Wien's Wohnungslosenhilfe and Nordlicht shelter portfolio.
• Volkshilfe \u00d6sterreich: Federal parent organization of Volkshilfe Wien and sister Volkshilfe chapters in all Austrian provinces. Operates the same brand and similar service portfolio (poverty relief, EU advocacy, refugee support) at national level, with Vienna being the largest chapter.
• Wiener Hilfswerk: Vienna-based non-profit providing home care (Heimhilfe, Hauskrankenpflege), family services, and psychosocial support under the federal Hilfswerk brand. Operates as a direct competitor to Volkshilfe Wien's Pflege & Betreuung line for FSW-commissioned care contracts.
• Diakonie \u00d6sterreich (incl. Diakonie Wien): Protestant welfare organization operating a comprehensive Vienna service portfolio (refugee accommodation, family support, employment projects like Diakonie Bildung, mobile care services). Directly comparable in scope and commissioning relationships to Volkshilfe Wien.
• Arbeiter-Samariter-Bund \u00d6sterreich (Wien): Large Austrian non-profit providing ambulatory care, patient transport, refugee accommodation, and emergency services in Vienna. Overlaps directly with Volkshilfe Wien's care, refugee housing (e.g. Quartier Polgarstra\u00dfe), and emergency shelter offerings.

Others

• Fonds Soziales Wien (FSW): City of Vienna public body that commissions and funds the majority of Volkshilfe Wien's homelessness, housing, and disability services. Acts as the primary customer/funder rather than a direct competitor, but its commissioning strategy directly determines Volkshilfe Wien's revenue and program mix.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/volkshilfewien
• YouTubeyoutube.com/user/volkshilfewien
• Facebookfacebook.com/VolkshilfeWien
• LinkedInlinkedin.com/company/volkshilfe-wien
• Instagraminstagram.com/volkshilfe_wien

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Volkshilfe Wien