Sprinter Cargo
Sprinter Cargo is a Brazilian privately-held reverse logistics company founded in 1998 that serves enterprise consumer goods clients across seven Latin American countries, providing product substitution, reimbursement processing, recall management, and SAC services through its proprietary SHIVA software platform.
- Company typePrivate
- Founded1998
- HeadquartersSão Caetano do Sul, Brazil
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Sprinter Cargo does
Sprinter Cargo, operating under the legal name D2 LOGISTICA COMERCIO E SERVICOS LTDA, is a privately-held Brazilian logistics company founded in 1998 and headquartered in São Caetano do Sul (CNPJ: 14.416.647/0001-03). The company specializes in reverse logistics and outsourced customer service (SAC) operations for enterprise consumer goods clients, with service lines spanning product substitution, reimbursement processing, recall management, consumer marketing campaign fulfillment, warehousing, and general freight. Since 2009, Sprinter Cargo has expanded its operations across seven Latin American countries — Brazil, Argentina, Chile, Mexico, Colombia, Peru, and Uruguay.
The company's operations are built on its proprietary SHIVA software platform, described as a multi-module logistics management system developed exclusively for internal use. SHIVA provides separate access portals for clients (Clientes), representatives (Representantes), a mobile representative app, a carrier/courier mobile app (APP Portadores), an accounting module (Contador), and a main administrative dashboard (Principal) segmented by database for Brasil, Internacional, and Capital divisions. The platform supports webservice integration enabling real-time data exchange between client systems, Sprinter, and end consumers. A version update from SHIVA 4.8 to 4.9 was released in February 2026, indicating ongoing platform development.
Sprinter Cargo operates a sales-led B2B go-to-market targeting enterprise SAC clients through direct contracts. Revenue is generated via professional service fees for reverse logistics and related operations; pricing is not publicly disclosed. The company holds no disclosed venture capital or private equity backing, maintains no parent company, and operates as an independent private limited company. It is LGPD-compliant under Brazil's data protection framework, with documented internal controls including database access restrictions, malware protection, and continuous employee training.
Sprinter Cargo firmographics
Firmographics- Name
- Sprinter Cargo
- Legal name
- D2 LOGISTICA COMERCIO E SERVICOS LTDA
- Website
- https://sprintercargo.com.br
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Sprinter Cargo is a Brazilian privately-held reverse logistics company founded in 1998 that serves enterprise consumer goods clients across seven Latin American countries, providing product substitution, reimbursement processing, recall management, and SAC services through its proprietary SHIVA software platform.
- Ownership category
- akta.pro rank
Sprinter Cargo industry classification
Industry- Product category
- Reverse Logistics Services
- NAICS
- Freight Transportation Arrangement (488510), Support Activities for Transportation (488)
- SIC
- Trucking & Courier Services (No Air) (4210), Arrangement Of Transportation Of Freight & Cargo (4731)
- akta.pro primary industry
- Hotshot / Sprinter Van / Straight Truck Expediting (TLADANAE)
Keywords
Where Sprinter Cargo is headquartered
LocationHeadquarters
- HQ city
- São Caetano do Sul
- HQ country
- Brazil
- HQ region
- Latin America
Offices1 record
Markets served
Sprinter Cargo business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Logistics Services: Service fees for reverse logistics operations including product substitution, reimbursement processing, and freight services for consumer goods companies.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels1 record
Sprinter Cargo product offering
Product offeringCore offering
Sprinter Cargo provides B2B reverse logistics, consumer service management (SAC), recall management, reimbursement processing, marketing support, warehousing, and general freight services for consumer goods companies across Latin America. Operations are supported by a proprietary SHIVA software platform enabling end-to-end process management, real-time tracking, and webservice integration between clients, carriers, and consumers across seven countries.
Product overview
Sprinter Cargo operates as a single-platform logistics company built around its proprietary SHIVA 4 software system. SHIVA 4 is a unified logistics management platform with modular components including client portal (Clientes), representative management (Representatives/APP Representantes), courier/carrier mobile app (APP Portadores), accounting module (Contador), and main administrative dashboard (Principal) with regional databases for Brasil, Internacional, and Capital. The platform enables reverse logistics operations including product replacement, reimbursement processing, consumer service, marketing support, recall management, storage, and general freight services across Latin America.
Differentiator
Problem solved
Functional benefit
Brands
- SHIVA: Proprietary software platform developed by Sprinter Cargo for logistics operations management, with versions for different user types including clients, representatives, couriers, and accountants.
Products and services
- Reverse Logistics Services End-to-end reverse logistics services including product substitution, reimbursement processing, and recall coordination for consumer goods companies across Latin America.
- Consumer Service Management (SAC / Atendimento ao Consumidor) Outsourced consumer-facing customer service operations on behalf of consumer goods companies, handling product-related inquiries, complaints, and after-sales support across seven Latin American countries.
- Recall Management Services Coordinated product recall operations for consumer goods clients, including consumer notification, product retrieval, and replacement handling across Latin American markets.
- Reimbursement Processing (Reembolso) Processing of consumer reimbursements on behalf of client companies as part of the integrated reverse logistics and customer service workflow.
- Marketing Support Services Fulfillment and logistics support for client marketing campaigns and initiatives, including branded collateral and promotional item handling.
- Warehousing and Storage (Estocagem) Warehousing and storage services supporting client inventory and reverse logistics operations across Brazil and other Latin American markets.
- General Freight Services (Frete em Geral) General freight transportation services to support client logistics needs, including carrier network coordination via the SHIVA platform.
Companies that use Sprinter Cargo
Customer profileSegments1 record
Ideal customer profiles1 record
Sprinter Cargo technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Sprinter Cargo partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered minor.
- Instituto FelicidademinorSocial responsibility partner supported by Sprinter Cargo. The company works with this institution as part of their socio-environmental responsibility program, helping social causes through donations and support.
- ABEGUIminorSocial responsibility partner supported by Sprinter Cargo. The company works with this institution as part of their socio-environmental responsibility program, helping social causes through donations and support.
Scale indicators3 records
Sprinter Cargo competitors and assessment
Company assessmentEmerging players
- Optoro: Technology-driven reverse logistics platform that helps retailers and brands manage returns, reduce waste, and resell returned inventory. Comparable in the use of proprietary technology to differentiate in the reverse logistics category, though primarily U.S.-focused.
- Happy Returns: Returns management platform (acquired by PayPal) offering box-free returns, exchanges, and reverse logistics software to retail and consumer brands. Comparable in the application of software to product returns and consumer-facing service workflows.
Others
- Teleperformance: Global leader in outsourced customer experience management with significant operations in Brazil and Latin America. Comparable as an adjacent BPO/CXO provider that could partner with or compete against Sprinter Cargo for outsourced SAC and consumer service workflows.
Regional players
- Braspress: One of Brazil's largest road freight carriers, serving enterprise clients across multiple industries. Comparable as a regional logistics operator with overlapping customers, though focused on line-haul freight rather than reverse logistics/SAC.
- Sequoia Logística: Brazilian logistics company offering transportation, warehousing, and integrated supply chain solutions. Comparable as a domestic logistics competitor with overlapping enterprise clients and freight capabilities.
- JSL S.A. Brazilian logistics group providing road transport, warehousing, and dedicated logistics services. Comparable as a Latin American-based logistics provider serving enterprise clients, though broader in scope and asset-heavier than Sprinter Cargo.
Direct peers
- Reverse Logistics Group: Global reverse logistics specialist offering returns management, remarketing, and after-sales services for consumer goods and retail clients. Closest direct comparable to Sprinter Cargo's reverse logistics and reimbursement focus, though larger and EMEA-centric.
- Inmar: U.S.-based reverse logistics and post-sales services provider handling returns, recalls, and product disposition for major consumer brands. Comparable in service mix (reverse logistics, recalls, customer service operations) and enterprise client orientation.
Broad incumbents
- DHL Supply Chain: Global contract logistics provider with reverse logistics, warehousing, and customer service offerings for consumer goods clients. Comparable as a broader incumbent competing for the same enterprise SAC and reverse logistics RFPs in Latin America.
- FedEx Logistics: Global logistics arm offering freight forwarding, warehousing, and reverse logistics services. Comparable as a larger incumbent with the resources to bundle freight, warehousing, and post-sales services for multinational clients.
Market position
Strengths5 records
Weaknesses5 records
Key risks6 records
Key highlights6 records
Customer concentration
Sprinter Cargo social profiles
Digital presenceSprinter Cargo compliance and trust
Trust signalCompliance1 record
Sprinter Cargo financial estimates
Financial estimateRevenue estimate
Valuation estimate
Sprinter Cargo leadership team
Management profileNumber of profiles
Sprinter Cargo funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Sprinter Cargo M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Sprinter Cargo
What does Sprinter Cargo do?
Sprinter Cargo provides B2B reverse logistics, consumer service management (SAC), recall management, reimbursement processing, marketing support, warehousing, and general freight services for consumer goods companies across Latin America. Operations are supported by a proprietary SHIVA software platform enabling end-to-end process management, real-time tracking, and webservice integration between clients, carriers, and consumers across seven countries.
Is Sprinter Cargo a public or private company?
Sprinter Cargo is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Sprinter Cargo founded?
Sprinter Cargo was founded in 1998. It employs 11 to 50 people.
Where is Sprinter Cargo based?
Sprinter Cargo is headquartered in São Caetano do Sul, Brazil, in the Latin America region.
How does Sprinter Cargo make money?
One revenue line is on record: logistics Services.
Who are Sprinter Cargo's main competitors?
Emerging players on record are Optoro and Happy Returns. Teleperformance is listed as an others. Regional players are Braspress, Sequoia Logística and JSL S.A.. Direct peers are Reverse Logistics Group and Inmar. Broad incumbents are DHL Supply Chain and FedEx Logistics.
Does Sprinter Cargo have an API?
No public API is recorded for Sprinter Cargo.
What industry is Sprinter Cargo in?
Sprinter Cargo's product category is Reverse Logistics Services. Its primary akta.pro industry code is TLADANAE, Hotshot / Sprinter Van / Straight Truck Expediting. Its NAICS code is 488510 and its SIC code is 4210.