Star Track Express

What Star Track Express does

StarTrack Express Pty Limited (ABN 44 001 227 890) is a wholly-owned subsidiary of Australia Post (Australian Postal Corporation), a government-owned entity, and operates Australia's largest B2B freight and distribution network under the StarTrack brand. The company delivers nationwide across 12.6 million locations using 17,000+ vehicles and 1,000+ daily national flights to 65+ destinations, with a registered office at 480 Swan Street, Richmond. Its service portfolio spans six core freight products — Courier (same-day metro and urgent interstate), Next Flight (urgent air freight), Premium (next business day national delivery), Road Express (express road freight to businesses), Security Express (secure chain-of-custody for sensitive materials), and Special Services (Tailgate 2-person lift, controlled returns, time-critical handling) — supplemented by the add-on Transit Warranty insurance product ($1 per $100 of cover, up to $5,000 standard) and a packaging line.

The underlying platform is a road-and-air freight network combined with a self-serve digital layer. Customers manage shipments through the My StarTrack Online portal, the StarTrack Courier booking system, or via an Electronic Despatch System API that supports automated consignment note and manifest creation. StarTrack also exposes its services through a dashboard integrated with 100+ eCommerce partners, including Shopify, enabling label printing and tracking for online merchants. Pricing is usage-based, calculated on the greater of dead weight or cubic weight (cubic factor of 250 kg/m³), with quote-based individual business pricing schedules and ancillary fees for storage beyond two days, labor, packaging, forklift/crane hire, documentation, and remote area deliveries.

The go-to-market motion is B2B across enterprise, mid-market, and SMB segments, combining dedicated account management for large customers with self-serve online booking and a lodgement-point pickup network. Distribution and marketing are largely channeled through Australia Post's business shipping division. Compliance posture includes the Modern Slavery Act 2018 (Cth) and WCAG 2.1 AA accessibility standards. The company has no externally disclosed revenue (consolidated within Australia Post), no M&A activity, no external funding, and no management team separately listed.

Name

Star Track Express

Legal name

Star Track Express Pty Limited

Website

https://star-track.com.au

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

StarTrack is Australia Post's B2B freight and distribution subsidiary, operating the country's largest delivery network (17,000+ vehicles, 1,000+ daily flights, 12.6M locations) for time-sensitive courier, road express, and air freight services to business customers across Australia.

Ownership category

akta.pro rank

Product category

Freight and Logistics Services

NAICS

Couriers and Express Delivery Services (4921), Support Activities for Transportation (488)

SIC

Air Courier Services (4513), Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Express / Time-Critical Air Freight (Next-Flight-Out, AOG, Just-in-Time) (TLACAAAD)

Keywords

• Freight and logistics
• Express courier services
• Road freight transport
• Air freight delivery
• Business shipping services

Headquarters

HQ city

Richmond

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Freight and courier services: StarTrack generates revenue through various freight services including Courier (same day), Next Flight (urgent air freight), Premium (next business day national delivery), Road Express (express road freight), Security Express (sensitive materials), and Special Services. Pricing is based on weight or cubic weight (whichever is greater), with cumulative weight billing for business accounts. Transit Warranty coverage is available as an additional chargeable service at $1 per $100 of cover.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

StarTrack is Australia's largest freight and distribution network, operating as a business of Australia Post. It provides time-sensitive freight services including same-day Courier, urgent air freight (Next Flight), next-business-day Premium, Road Express, Security Express for sensitive materials, and Special Services for complex freight requirements. The network reaches 12.6 million locations using 17,000+ vehicles and 1,000+ daily national flights, supported by the My StarTrack Online portal and API-based eCommerce integration.

Product overview

StarTrack is Australia's largest freight and distribution network, operated as a business of Australia Post. The portfolio comprises a suite of time-sensitive freight services including Courier (same-day metro), Next Flight (air freight), Premium (next business day national), Road Express (express road freight), Security Express (secure sensitive materials), and Special Services (complex freight handling). These core services are supported by add-on Transit Warranty insurance coverage and StarTrack Packaging products. Customers access the network through the My StarTrack Online portal and via API integration with eCommerce platforms including Shopify and 100+ other partners. The network leverages 17,000+ vehicles and 1,000+ daily national flights to deliver to 12.6 million locations across Australia.

Differentiator

Problem solved

Functional benefit

Brands

• Courier: Same day delivery service within metro areas of major cities, and fast interstate delivery for urgent items.
• Next Flight
• Premium
• Road Express
• Security Express
• Special Services
• Transit Warranty

Products and services

• StarTrack Courier Same-day delivery service within metro areas of major cities and fast interstate delivery for urgent items, targeted at businesses needing rapid metropolitan courier services.
• StarTrack Next Flight Air freight service for time-critical shipments requiring next available flight delivery, targeted at businesses with urgent freight needs.
• StarTrack Premium Next business day national delivery to most addresses in Australia, targeted at businesses needing guaranteed fast nationwide delivery.
• StarTrack Road Express Express road freight service to businesses nationwide, targeted at businesses requiring fast ground transport of freight.
• StarTrack Security Express Secure delivery service for urgent sensitive materials requiring chain of custody handling, targeted at businesses transporting confidential, valuable, or regulated goods.
• StarTrack Special Services Specialized handling for complex freight requirements including Tailgate 2-person lift, controlled returns, and time-critical deliveries, targeted at businesses with non-standard freight handling needs.
• StarTrack Transit Warranty Optional insurance coverage against loss or damage to goods while in transit, with cover levels from $100 to $5,000 and charges at $1 per $100 of cover, targeted at businesses seeking financial protection for shipped goods.
• StarTrack Packaging Packaging options including boxes and satchels available for purchase online for use with StarTrack freight services, targeted at businesses needing compliant shipping packaging.
• My StarTrack Online Online customer portal for managing StarTrack accounts, bookings, tracking, and shipment management, targeted at business customers requiring self-service shipping operations.
• StarTrack Freight Services Umbrella offering encompassing same-day, next-day, express road and specialty freight services under the StarTrack brand, targeted at businesses seeking comprehensive freight solutions.

Quantifiable outcome

• Coverage to 12.6 million locations across Australia
• +2 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Partnerships

Three partnerships are on record, tiered supporting and core.

• CHEPsupportingStrategic or Co-development PartnerStarTrack facilitates pallet transactions between customers and CHEP (code 10001) as a pallet trading partner. StarTrack acts as an intermediary only, assisting customers in arranging pallet supply and exchange through CHEP accounts. CHEP pallets must be established via separate account with CHEP.
• LoscamsupportingStrategic or Co-development PartnerStarTrack facilitates pallet transactions between customers and Loscam (code WP) as a pallet trading partner. StarTrack acts as an intermediary only, assisting customers in arranging pallet supply and exchange through Loscam accounts. Loscam pallets must be established via separate account with Loscam.
• eCommerce platformscoreTechnology or IntegrationStarTrack offers dashboard integration with over 100 eCommerce partners, enabling seamless shipping connectivity for online retailers. Integration allows for automated consignment creation, tracking synchronization, and streamlined logistics operations.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• FedEx Australia: Global integrator providing international priority, domestic express and freight services in Australia. Comparable on time-definite delivery, air freight (Next Flight analog), and enterprise shipping solutions, with broader global reach.
• DHL Express Australia: Global integrator offering international and domestic express delivery in Australia with extensive air network. Comparable as a broad incumbent competing on premium express, international capability, and enterprise account management, though with a much wider international footprint.
• UPS Australia: Global integrator with domestic and international parcel and freight services in Australia. Comparable on express delivery, supply chain solutions and enterprise B2B shipping, with broader international and supply-chain capability.

Direct peers

• Team Global Express (formerly Toll Holdings): Australia's largest private domestic freight and logistics provider, offering road, rail, sea and air freight plus parcel services. Directly comparable as a comprehensive domestic B2B freight competitor with similar service breadth (express, road freight, specialised handling) targeting the same Australian enterprise and SMB customers.
• Allied Express: National Australian freight carrier offering express road, linehaul, and same-day courier services. Directly comparable as a domestic freight specialist serving enterprise and mid-market B2B customers with time-definite delivery requirements.
• Hunter Express: Australian-owned domestic freight network providing next-day, same-day and specialised freight services nationally. Comparable on service mix (Courier, Premium/next-day, Road Express, Special Services) and target customer base (Australian B2B shippers).
• CouriersPlease: Australian domestic parcel and express delivery specialist serving B2B and B2C shippers with same-day, next-day and eCommerce-integrated services. Comparable as a domestic courier competing head-to-head on time-definite parcel delivery and eCommerce platform integrations.

Regional players

• Northline: Australian road transport and freight specialist with linehaul and distribution capabilities across regional and metro areas. Comparable as a domestic B2B freight provider with road-express style services, particularly strong in regional coverage where StarTrack also competes.
• Mainfreight Australia: NZ-headquartered global logistics provider with Australian domestic freight and warehousing operations. Comparable on multi-modal domestic freight, warehousing, and B2B customer base, though headquartered outside Australia.

Emerging players

• Aramex (formerly Fastway Couriers Australia): Australian franchise-based courier network providing domestic and international parcel delivery with SMB focus. Comparable on domestic B2B and B2C courier services with a lighter asset model, often competing on price-sensitive SMB segments.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/star-track-express

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Star Track Express