Gemeente Steenokkerzeel

What Gemeente Steenokkerzeel does

Gemeente Steenokkerzeel is a Belgian local government municipality (gemeente) in the province of Flemish Brabant, serving the residents, businesses, and visitors of the Steenokkerzeel, Perk, and Melsbroek districts. It operates as a public administration with approximately 50 employees delivering statutory municipal services including civil registration (Burgerzaken), housing support (Woonloket), spatial planning and permits (Ruimtelijke Ordening en Stedenbouw), leisure and local economy programs (Vrije Tijd en Lokale Economie), and welfare services delivered through its OCMW subsidiary. Services are accessed via a physical municipal headquarters at Orchideeënlaan 17, community centers (GC De Camme, GC De Corren), a library, and sports infrastructure, with a counter operated without appointment while specialized departments require scheduled visits.

The municipality's service platform centers on the Digitaal Loket (Digital Service Portal), which consolidates 100+ online services covering certificates, permits, registrations, and administrative procedures. Supporting modules include an online appointment system integrated with Microsoft 365/Outlook for calendar management, an interactive Stratenplan (street map) showing points of interest and road works, and grant/subsidy information portals. The website and e-government infrastructure are operated by LCP as the technology partner, with Microsoft 365 for internal communications and scheduling, and Matomo plus Google Analytics for traffic analysis. A 2026 product launch introduced the 'Mijn Burgerprofiel' mobile citizen profile app in partnership with the Flemish regional government.

The business model is that of a publicly funded municipality rather than a commercial enterprise. Revenue derives from statutory municipal budgets, intergovernmental transfers, and modest administrative fees (for example, 75 euros per cadastral parcel for property information dossiers), rather than market-priced product sales. Customer segments are organized horizontally across three personas: residents (primary), local businesses, and vulnerable populations requiring welfare support. Distribution is omni-channel: physical offices for complex or in-person needs, appointment-based specialist access, and 24/7 self-service through the digital portal. Strategic partnerships extend service capacity into housing finance (Vlaams Woningfonds, Vlabinvest, Vlaams Woonanker), energy renovation (3Wplus Energiehuis), and shared mobility and community platforms (cambio, Hoplr).

Name

Gemeente Steenokkerzeel

Legal name

Gemeente Steenokkerzeel

Website

https://steenokkerzeel.be

Company type

Public

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Gemeente Steenokkerzeel is a Belgian municipal government in Flemish Brabant serving residents, local businesses, and vulnerable populations with statutory services including civil registration, housing support, spatial planning, and leisure programming, delivered through physical offices and a digital service portal.

Ownership category

akta.pro rank

Product category

Public Administration / Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Other General Government Support (92119)

SIC

Services-Social Services (8300), Services-Management Services (8741)

akta.pro primary industry

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Municipal public services
• Civil registry administration
• Spatial planning permits
• Social housing services
• Local government portal

Headquarters

HQ city

Steenokkerzeel

HQ country

Belgium

HQ region

Europe

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Pricing tiers

Distribution channels5 records

Marketing channels7 records

Core offering

Gemeente Steenokkerzeel delivers statutory local government services to residents and businesses across the municipality, including civil registry administration (births, marriages, deaths, passports, identity documents), building permits and spatial planning, social housing services, welfare assistance, and cultural/leisure programming. Services are delivered through a digital service portal (Digitaal Loket) and appointment-based physical reception, supplemented by community centers and partnerships with Flemish housing agencies.

Product overview

Gemeente Steenokkerzeel operates a unified municipal services platform centered on its Digitaal Loket (Digital Service Desk), which serves as the primary gateway for citizen services. The core offering includes civil affairs (Burgerzaken), housing services (Woonloket), spatial planning (Ruimtelijke Ordening), and leisure/local economy (Vrije Tijd). Supporting modules include appointment scheduling, street mapping, grant programs, and housing financial products (Vlaams Woningfonds loans, Vlabinvest). The municipality recently launched a 'Mijn Burgerprofiel' citizen profile app and rebranded leisure activities under 'Steenokkerzeel Bruist'. Services integrate with Microsoft Outlook/Office 365 for appointments and third-party platforms like RealSmart for real estate information.

Differentiator

Problem solved

Functional benefit

Brands

• Steenokkerzeel Bruist!: Events brand name bundling leisure activities and events from the municipality and local associations.

Products and services

• Digitaal Loket (Digital Service Desk) Online portal providing 100+ digital services including certificates, permits, appointments, and administrative procedures, available 24/7 to residents and businesses.
• Woonloket (Housing Office) Municipal service providing information and support for housing-related matters including social housing registration, rental premiums, housing loans, and renovation subsidies for residents.
• Ruimtelijke Ordening en Stedenbouw (Spatial Planning and Urban Development) Service managing urban planning, building permits, environmental permits, and spatial execution plans (RUPs) for the municipality, supporting residents and developers.
• Burgerzaken (Civil Affairs) Civil registry services handling birth certificates, marriage certificates, death certificates, nationality documents, residence proofs, and other civil status matters for residents.
• Vrije Tijd en Lokale Economie (Leisure and Local Economy) Department overseeing sports facilities, cultural programs, youth services, library, events, and local business support including permits and business guides for residents and businesses.
• Afspraak Maken (Appointment Scheduling) Online appointment booking system integrated with Microsoft Outlook/Office 365 for scheduling visits to various municipal departments.
• Stratenplan (Street Map) Interactive map application showing administrative centers, points of interest, cultural sites, EV charging stations, schools, playgrounds, sports facilities, and road works.
• Premies (Grants and Subsidies) Information portal for government and utility provider grants for home renovations, green roofs, rainwater management, road hindrance compensation, and housing improvements.
• Woonlening Vlaams Woningfonds (Flemish Housing Fund Loan) Social housing loans provided by the Flemish Housing Fund for purchasing, constructing, or renovating homes for households meeting income requirements.
• Vlabinvest Affordable Housing Affordable plots, rental and purchase housing offered by the Flemish housing initiative in the Brussels periphery for low to middle-income residents.
• Gemeentehuis (Town Hall) Central administrative hub at Orchideeënlaan 17 offering citizen services including civil affairs, finance, internal affairs, spatial planning, leisure, and housing services.
• Mijn Burgerprofiel (My Citizen Profile) App Mobile application launched in 2026 in collaboration with the Flemish government, consolidating citizen information into a unified digital profile for residents.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• LCPcoreTechnology or IntegrationLCP provides web platform development and internet services for the municipal website. The company handles accessibility compliance, content management system integration, and ongoing website maintenance. Accessibility statement dated August 2, 2023 was developed in cooperation with LCP.
• 3Wplus - EnergiehuiscoreStrategic or Co-development PartnerEnergy advice center (Energiehuis) operated by 3Wplus provides free energy scans, free boiler maintenance, renovation loans, and renovation guidance services to residents. Partnership provides homeowners with energy efficiency support.
• Het Vlaams Woningfonds (Flemish Housing Fund)coreStrategic or Co-development PartnerProvides social housing loans for families with limited income for purchasing, building, or renovating homes. Offers guaranteed housing insurance for mortgage borrowers. Monthly housing coach sessions held at municipal office (second Thursday of each month, 10-12h).
• VlabinvestcoreStrategic or Co-development PartnerVlabinvest offers affordable plots, rental and purchase housing in the Flemish periphery around Brussels for people with small to medium incomes. Partnership enables local affordable housing development.
• cambio (Car Sharing)minorChannel Partner/ Reseller/ DistributorCar sharing service available in the municipality, providing residents with alternative transportation options. Residents can test if cambio is advantageous for them through an online test.
• Hoplr (Neighborhood Network)minorChannel Partner/ Reseller/ DistributorDigital neighborhood network platform bringing neighbors closer together through social contacts and local collaboration. Implemented to strengthen community bonds.
• Het Vlaams Woonanker (Flemish Housing Anchor)coreStrategic or Co-development PartnerHousing company providing social housing and housing support. Monthly presence at municipal office by housing coach Judith Tourwé on second Thursday of each month for housing registration, rental matters information, waitlist inquiries, and technical reports.

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Stad Leuven: Larger Flemish Brabant city with a more comprehensive municipal service portfolio. Operates similar digital service infrastructure and statutory functions but at significantly greater scale, complexity, and resource capacity, providing a benchmark for service breadth.
• Stad Mechelen: Mid-sized Flemish city recognized for digital government innovation. Operates comparable municipal services including civil affairs, housing, spatial planning, and digital citizen engagement platforms at larger scale, often cited as a leader in Flemish e-government.
• Stad Gent: Major Flemish city with advanced e-government services and open data initiatives. Provides comparable statutory municipal services with significantly greater scale, digital sophistication, and resource capacity, serving as an upper-bound benchmark for service innovation.

Direct peers

• Gemeente Kortenberg: Direct neighboring municipality in Flemish Brabant with comparable population size and service offering. Operates similar e-government services, civil affairs, and housing programs targeting the Brussels periphery under the same Flemish regulatory framework.
• Gemeente Overijse: Nearby municipality in Flemish Brabant serving the Brussels periphery with similar residential demographic profile and comparable municipal service structure including housing programs, welfare services, and civil affairs functions.
• Gemeente Grimbergen: Flemish Brabant municipality near Brussels with comparable service offering including a digital service portal, civil affairs, housing office, and leisure programs. Operates at similar population scale and within the same regional governance context.
• Gemeente Tervuren: Adjacent affluent municipality in Flemish Brabant with similar Brussels periphery profile. Offers comparable local government services including civil registration, spatial planning, housing office, and leisure facilities with a closely matching demographic profile.
• Gemeente Zaventem: Adjacent municipality in Flemish Brabant with the most directly comparable profile, serving the Brussels periphery with similar municipal services including civil affairs, housing, and spatial planning. Larger in scale due to Brussels Airport presence but operates under identical statutory framework.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Steenokkerzeel_
• Facebookfacebook.com/steenokkerzeelsteengoed
• LinkedInlinkedin.com/company/gemeente-steenokkerzeel
• Instagraminstagram.com/steenokkerzeelsteengoed

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Steenokkerzeel