Suchthilfe Wien

What Suchthilfe Wien does

Suchthilfe Wien gemeinnützige GmbH is a Vienna-based non-profit organization (gemeinnützige GmbH) that delivers the City of Vienna's statutory drug and addiction services portfolio. It is 100% owned by Sucht- und Drogenkoordination Wien gemeinnützige GmbH, a City of Vienna government entity, and operates under §§ 34 ff of the Austrian Federal Fiscal Code (Bundesabgabenordnung), which prohibits profit distribution. The organization serves people with substance use disorders, individuals requiring social reintegration, public space users, and crisis/homeless populations, through a horizontally segmented service model spanning prevention, counseling, medical treatment, housing, and employment integration.

The organization's service architecture comprises nine integrated facilities: the Jedmayer complex (day center, emergency shelter, and counseling/housing services), the Ambulatorium Suchthilfe Wien outpatient clinic (substitution treatment and medical care), Change & Streetwork outreach, Mobile Soziale Arbeit (including the 'sam' project), Arbeit & Integration employment support, the Regionales Kompetenzzentrum (rkomz) for alcohol-related issues, Suchthilfe vor Ort, the Soziallokal Wir z'Haus 10 community space, and the Psy.OR pilot project for mentally ill individuals in public spaces. A 24/7 crisis hotline (Jedmayer Krisentelefon) anchors acute response. Distribution is direct via facility-based and mobile outreach, with referrals from healthcare and social service providers. Underlying technology is minimal — a WordPress website and basic contact systems, with no proprietary platform, app, or API.

The business model is entirely public-funding driven. Suchthilfe Wien generates no commercial revenue; all services are provided free of charge to clients. The operating budget flows from the City of Vienna's drug coordination allocation. Marketing is institutional (website, annual reports, news/blog) rather than commercial. The organization employs 53 staff led by two managing directors (DSA Roland Reithofer, MBA and Sonja Grabenhofer, MSc). A research partnership with Medizinische Universität Wien on the POSUD study (personality structure in substance use disorder patients) represents the organization's only disclosed external academic collaboration.

Name

Suchthilfe Wien

Legal name

Suchthilfe Wien gemeinnützige GmbH

Website

https://suchthilfe.wien

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

Suchthilfe Wien is a Vienna-based non-profit (gemeinnützige GmbH) that delivers the City of Vienna's statutory addiction and social services through nine integrated facilities including crisis housing, outpatient clinic, outreach, and employment integration, serving substance-using, homeless, and mentally ill populations free of charge.

Ownership category

akta.pro rank

Product category

Addiction & Social Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Individual and Family Services (6241), Temporary Shelters (624221), Other Community Housing Services (624229)

SIC

Services-Social Services (8300), Services-Specialty Outpatient Facilities, Nec (8093), Services-Health Services (8000)

akta.pro primary industry

Substance Use Disorder Prevention & Recovery Services (BPAGACAE)

akta.pro secondary industries

Outpatient Substance Use Disorder (SUD) Treatment Programs (HLAFABAD), Housing Assistance & Homeless Services (BPAGAEAB), Behavioral Health & Substance Use Public Health Programs (BPAIAJAK), Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC)

Keywords

• Addiction support services
• Harm reduction services
• Outpatient addiction treatment
• Social work outreach
• Crisis intervention hotline

Headquarters

HQ city

Vienna

HQ country

Austria

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Distribution channels3 records

Marketing channels4 records

Core offering

Suchthilfe Wien gemeinnützige GmbH is a non-profit provider of addiction and social support services in Vienna, offering low-threshold counseling, crisis intervention, streetwork, an outpatient clinic (Ambulatorium), housing-related social work, employment reintegration, and addiction prevention. All services are delivered free of charge to affected individuals and are funded primarily through public sources of the City of Vienna. The organization also acts as a coordinating hub within the regional Suchthilfenetz Wien network.

Product overview

Suchthilfe Wien is a non-profit addiction support organization in Vienna operating as a multi-facility social services provider. The organization offers a comprehensive range of services organized around a central facility (Jedmayer) which houses a day center, emergency shelter, and counseling/betting/housing services. Supporting programs include outreach through Change & Streetwork, an outpatient clinic for medical treatment and substitution, mobile social work services, employment integration support, and a regional competence center focused on alcohol issues. Additional facilities include on-site addiction support and a social locality space. The organization also runs a pilot project (Psy.OR) for mentally ill individuals in public spaces.

Differentiator

Problem solved

Functional benefit

Brands

• Suchtprävention: Addiction prevention services
• Jedmayer
• Change & Streetwork
• Ambulatorium Suchthilfe Wien
• Mobile Soziale Arbeit
• Arbeit & Integration
• Regionales Kompetenzzentrum (rkomz)
• Suchthilfe vor Ort
• Soziallokal Wir z'Haus 10

Products and services

• Suchtprävention (Addiction Prevention)
• Jedmayer Day Center, Emergency Shelter and Counseling
• Change & Streetwork (Outreach)
• Ambulatorium Suchthilfe Wien (Outpatient Clinic)
• Mobile Soziale Arbeit (Mobile Social Work)
• Arbeit & Integration (Work & Integration)
• Regionales Kompetenzzentrum (Regional Competence Center)
• Suchthilfe vor Ort (Local Addiction Help)
• Soziallokal Wir z'Haus 10
• 24/7 Crisis Intervention (Krisenintervention)
• Psy.OR (Pilot Project)

Quantifiable outcome

• Annual reports document thousands of client contacts across multiple facilities including the day center, emergency shelter, outpatient clinic, and streetwork services

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Medizinische Universität Wien – Klinik für Psychoanalyse und PsychotherapiecoreStrategic or Co-development PartnerCollaborative research partnership for the POSUD study (Personality Structure in patients with Substance Use Disorder), examining the relationship between personality organization, childhood trauma, and substance use disorders. The study applies structured interviews for personality organization (STIPO) to better understand clients' psychological profiles and improve treatment approaches.

Recent moves5 records

Expansion highlights4 records

Direct peers

• Caritas Wien: Large Vienna-based Catholic non-profit providing social services including housing assistance, homelessness support, counseling, and reintegration. Comparable to Suchthilfe Wien as a Vienna-focused social services provider with overlapping services in housing and emergency support, though broader in scope and faith-affiliated.
• Sucht- und Drogenkoordination Wien: City of Vienna body that coordinates drug policy and is also the 100% parent of Suchthilfe Wien gemeinnützige GmbH. Directly comparable as the strategic/oversight counterparty that commissions suchthilfe Wien's services and contracts with adjacent non-profit providers (e.g., Dialog, LOK) for complementary SUD services in Vienna.
• Grüner Kreis: Austrian non-profit association operating residential addiction recovery facilities and aftercare programs nationwide. Closely comparable to Suchthilfe Wien as an Austrian SUD-focused non-profit, though it specializes in longer-term residential treatment rather than low-threshold outpatient and streetwork services.
• Anton Proksch Institut: Austria's largest specialist hospital for the treatment of addictions, located in the Vienna region (Kalksburg/Klosterneuburg). Directly comparable to Suchthilfe Wien's Ambulatorium for SUD treatment, though it operates as a hospital offering inpatient and outpatient addiction care.
• Wiener Hilfswerk: Vienna-based non-profit providing mobile social services, home care, housing support, and crisis intervention. Comparable to Suchthilfe Wien in Vienna-focused service delivery, particularly on the Mobile Soziale Arbeit and housing/homelessness dimensions.
• Psychosoziale Dienste Wien (PSD Wien): City of Vienna-affiliated non-profit providing psychosocial and social-psychiatric services including crisis intervention, housing support, and outreach for people with mental illness. Highly comparable to Suchthilfe Wien in mission, funding model (Vienna municipal), and integrated outpatient/outreach structure; PSD focuses on general mental health while Suchthilfe Wien focuses on SUD.
• Volkshilfe Wien: Vienna-based non-profit providing social services to people in poverty and crisis, including housing support, emergency aid, and outreach. Comparable to Suchthilfe Wien in target population, Vienna-only geography, and community-services delivery model.

Regional players

• Samariterbund Wien: Vienna-based non-profit providing emergency medical services, social services, and crisis intervention including homeless outreach. Comparable to Suchthilfe Wien in Vienna-only social-services delivery, particularly on emergency response and outreach dimensions.
• Jugend am Werk Sozial GmbH: Vienna-based non-profit providing social services including housing support, employment integration, and youth/family assistance. Comparable to Suchthilfe Wien in Vienna-only non-profit social-services model and overlap on employment-integration programming (Arbeit & Integration).

Broad incumbents

• Diakonie Österreich: Austrian Protestant non-profit federation delivering a broad portfolio of social services including addiction support, homelessness services, refugee aid, and disability support nationwide. Comparable to Suchthilfe Wien in non-profit social-services delivery model and SUD work, but operates across all Austrian states rather than Vienna alone.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/suchthilfe-wien

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Suchthilfe Wien