Office of the Police and Crime Commissioner for Surrey

What Office of the Police and Crime Commissioner for Surrey does

The Office of the Police and Crime Commissioner for Surrey (OPCC) is a UK statutory government body established in 2012 under the Police Reform and Social Responsibility Act 2011, operating from Guildford, Surrey. The elected Commissioner (currently Lisa Townsend, in office since May 2021) holds the Chief Constable of Surrey Police to account, sets the annual police revenue budget and council tax precept, publishes the Police and Crime Plan, and commissions victim support and community safety services. The office oversees Surrey Police's £279.1m revenue budget (2022/23) and delegates £275.9m of that to the Chief Constable for operational policing; Surrey Police has the lowest proportion of costs funded by central government grant in England at 45%, with the balance raised via council tax.

The OPCC delivers a portfolio of public-facing services rather than a unified technology product. Core offerings include the Data Hub (the first dedicated online performance transparency platform launched by any UK PCC), the Independent Custody Visiting Scheme (Platinum-accredited by the ICVA), the Surrey Youth Commission (14–25 year-old engagement programme administered by Leaders Unlocked), the Victim and Witness Care Unit at Guildford Police Station, the Community Safety Fund, the Policing Your Community roadshow across 11 boroughs, the Anti-Social Behaviour Case Review process, and commissioned services covering domestic abuse, violence against women and girls, road safety (Safe Drive Stay Alive), and youth diversion programmes.

The business model is entirely publicly funded: no commercial pricing exists, with revenue derived from central government grants and the council tax precept. The OPCC office itself operates with 21 staff. Technology is built on standard SaaS integrations (Auror for retail crime reporting, SmartSurvey for consultations, Eventbrite for events, YouTube for livestreaming, Akiko Design as website support), and the office does not develop proprietary AI or ML systems. The office operates under a forward regulatory risk: the UK Government announced in January 2025 plans to merge Surrey Police into a South-East regional 'mega force,' which would dissolve the PCC role as currently constituted; the Commissioner is actively campaigning against this reform.

Name

Office of the Police and Crime Commissioner for Surrey

Legal name

Office of the Police and Crime Commissioner for Surrey

Website

https://surrey-pcc.gov.uk

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

The Office of the Police and Crime Commissioner for Surrey is a UK statutory government body that governs Surrey Police on behalf of residents, setting the police budget, publishing the Police and Crime Plan, and commissioning victim support and community safety services across the county.

Ownership category

akta.pro rank

Product category

Public Safety Administration

NAICS

Police Protection (92212), Police Protection (922120), Executive Offices (921110), Justice, Public Order, and Safety Activities (9221)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Municipal Tax & Revenue Administration (Local) (BPAIACAD), Governor/Executive Office & Cabinet Administration (BPAIABAA)

Keywords

• Police accountability
• Community safety services
• Victim support services
• Crime prevention programmes
• Policing governance

Headquarters

HQ city

Guildford

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Technology or R&D, Marketing or Sales

Distribution channels4 records

Marketing channels10 records

Core offering

The Office of the Police and Crime Commissioner for Surrey is a statutory government body that oversees policing in Surrey. It holds the Chief Constable to account, sets the police budget and council tax precept, publishes the Police and Crime Plan, commissions victim support services, runs community engagement, and provides transparency through its Data Hub. The office does not sell products or services commercially; it is funded through government grants and council tax.

Product overview

The Office of the Police and Crime Commissioner for Surrey is a government body overseeing policing in Surrey, UK. Rather than a unified technology product, it offers a portfolio of public services and initiatives. The core offerings include: the Data Hub (a performance transparency platform), the Police and Crime Plan (strategic priorities document), Independent Custody Visiting Scheme (volunteer oversight of police custody), Surrey Youth Commission (youth engagement programme), Victim and Witness Care Unit (victim support), Community Safety Fund (grant funding for community safety), Policing Your Community Roadshow (public engagement events), Anti-Social Behaviour Case Review (victim escalation process), and commissioned services including Safe Drive Stay Alive (road safety education) and domestic abuse support services. The organization also funds additional initiatives through government grants including the Safer Streets Fund, Violence Against Women and Girls prevention programmes, and the Domestic Abuse Perpetrator Hub.

Differentiator

Problem solved

Functional benefit

Brands

• Surrey Youth Commission: Youth engagement forum funded by the OPCC to put youth voice at the heart of policing in Surrey, organized and administered by Leaders Unlocked.
• Data Hub

Products and services

• Data Hub Online performance data platform providing public access to rolling updates on Surrey Police performance metrics, including emergency and non-emergency response times, crime type data, budget information, and staffing statistics. First dedicated online data site hosted by a Police and Crime Commissioner in the UK. Aimed at Surrey residents and public stakeholders seeking transparency on policing performance.
• Independent Custody Visiting (ICV) Scheme Statutory scheme where trained volunteers make unannounced visits to Surrey Police custody facilities to check on the rights, wellbeing, and dignity of detainees, providing independent oversight of police custody. Volumes: 172 visits per year, 700 hours of volunteer time across three custody suites.
• Police and Crime Plan 2025-28 Strategic planning document setting out policing priorities for Surrey including back to basics policing, protecting vulnerable people, preventing violence against women and girls, strengthening safe and resilient communities, and fostering integrity and accountability in policing. Published for the 2025-28 period.
• Surrey Youth Commission Forum funded by the OPCC, organised by Leaders Unlocked, that puts youth voice at the heart of policing in Surrey. Commission members aged 14-25 help shape policing priorities and consult peers on crime and policing issues.
• Victim and Witness Care Unit Located at Guildford Police Station, this unit offers support to victims of crime in their recovery process by developing personalised care plans. All victims in Surrey are referred to the Unit upon reporting a crime.
• Community Safety Fund Funding stream administered by the Commissioner that supports services improving safety in Surrey's neighbourhoods, promoting joint working and effective partnerships across the county.
• Policing Your Community Roadshow Public engagement events held across Surrey's 11 boroughs where the Police and Crime Commissioner and Chief Constable meet residents to discuss policing issues, gather feedback, and answer questions from the community. Includes online livestream option.
• Anti-Social Behaviour Case Review Process that gives victims who have reported persistent anti-social behaviour on three or more occasions over a six-month period the opportunity to request a review of their case, with agencies including police, councils and housing providers reviewing actions taken.
• Safe Drive Stay Alive Road safety initiative funded by the Commissioner to safeguard young drivers, featuring live performances that reach teenagers aged 16-19 with messages about the dangers of drink and drug-driving, speeding, and distracted driving.
• Commissioning Strategy Services Services commissioned by the PCC including domestic abuse support, sexual violence advisors (ISVAs and IDVAs), youth programmes such as Friday Night Projects and Step OUT to Step IN, and the Amber Foundation for young people aged 17-30. £5.4 million allocated during 2022/23.

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Partnerships

22 partnerships are on record, tiered core and minor.

• Surrey PolicecoreStrategic or Co-development PartnerSurrey Police is the operational police force for the county. The Police and Crime Commissioner sets the strategic direction, holds the Chief Constable to account, allocates budget, and represents the public interest in policing. This is the primary operational partnership through which all policing services are delivered.
• Surrey County CouncilcoreStrategic or Co-development PartnerJoint partner in Safer Communities Programme in Surrey schools, working with Surrey Police and Surrey Fire and Rescue Service to provide community safety education to year six pupils.
• Surrey Fire and Rescue ServicecoreStrategic or Co-development PartnerPartner in Safer Communities Programme delivering community safety education alongside Surrey Police and Surrey County Council.
• National Rural Crime NetworkminorStrategic or Co-development PartnerThe Deputy Commissioner maintains representation on the National Rural Crime Network which champions understanding of crime in rural areas and effective ways to keep rural communities safe.
• South-East Rural PartnershipminorStrategic or Co-development PartnerRegional partnership working on rural crime issues across the South-East area.
• Operation OpalcoreStrategic or Co-development PartnerNational Intelligence Unit for Serious and Organised Acquisitive Crime supported by Surrey Police. Initiative to combat organised retail crime through intelligence sharing.
• Project PegasuscoreStrategic or Co-development PartnerPartnership between business and policing that improves the way retailers can share intelligence on retail crime with police forces.
• AurorcoreTechnology or IntegrationCrime reporting network connecting retailers and local police forces. In Surrey, 30 of the county's 36 Boots stores have reported incidents to Auror in 18 months.
• Boots CCTV Monitoring CentreminorStrategic or Co-development PartnerNational CCTV hub that receives hundreds of alerts daily from UK Boots shops, monitoring live feeds and coordinating with police on retail crime incidents.
• Victim and Witness Care UnitcoreStrategic or Co-development PartnerLocated at Guildford Police Station, offers support to victims of crime in their recovery process by developing personalised care plans. All victims in Surrey are referred upon reporting a crime.
• Surrey and Borders Partnership NHS Foundation TrustcoreStrategic or Co-development PartnerActive discussions ongoing to improve mental health crisis response and implement the 'Right Care, Right Person' model for mental health incidents.
• Mediation SurreycoreImplementation/ SI/ Consulting PartnerOPCC-funded service that provides support free of charge to help resolve neighbourhood disputes before they escalate, including anti-social behaviour cases.
• Leaders UnlockedcoreStrategic or Co-development PartnerOrganisation commissioned to organise and administer the Surrey Youth Commission, engaging young people aged 14-25 in shaping policing priorities.
• The Amber FoundationminorImplementation/ SI/ Consulting PartnerProvides accommodation and support to transform lives of young people aged 17-30. OPCC funding supports their residential training programme working with marginalised young people.
• Active SurreyminorImplementation/ SI/ Consulting PartnerFriday Night Projects offering drop-in sessions for young people aged 11-18 who have had limited opportunity to take part in sport and physical activity, funded by OPCC.
• Women's AidcoreStrategic or Co-development PartnerPartner in domestic abuse support services. Commissioner and Deputy attended Women's Aid conference to strengthen local partnerships in violence against women and girls.
• Independent Custody Visiting Association (ICVA)coreStrategic or Co-development PartnerNational body that sets standards and accredits custody visiting schemes. Judges schemes every three years based on quality assurance framework and awards Platinum status.
• University of SurreyminorStrategic or Co-development PartnerVenue host for Surrey Youth Commission's Big Conversation Conference events.
• YMCA SurreyminorStrategic or Co-development PartnerVenue host for Surrey Youth Commission's Big Conversation Conference events.
• Resolve (UK's leading community safety organisation)coreStrategic or Co-development PartnerUK's leading community safety organisation that runs Anti-Social Behaviour Awareness Week. Research partnership for ASB impact data.
• Local Councils (all 11 Surrey boroughs and districts)coreStrategic or Co-development PartnerPartnership with local councils and housing providers to tackle anti-social behaviour, with dedicated ASB teams working alongside 30 partner agencies.
• Catalyst SupportminorImplementation/ SI/ Consulting PartnerOrganisation providing cuckooing services to support those who have been exploited by criminal gangs, funded by the Commissioner.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Office of the Kent Police and Crime Commissioner: Neighbouring PCC office with similar rural-urban policing mix and listed in the proposed South-East regional merger; directly comparable statutory functions and budget scale.
• Office of the Sussex Police and Crime Commissioner: Statutory county-level police and crime commissioner office immediately adjacent to Surrey; would be merged with Surrey Police under the 2025 government proposals, making it the most directly comparable peer in structure, scale and reform exposure.
• Office of the Police and Crime Commissioner for West Yorkshire: PCC office covering a large northern metropolitan force; operates the same statutory responsibilities, performance-data publication standards and council-tax-funded budget model.
• Office of the Police and Crime Commissioner for Devon and Cornwall: PCC office covering a predominantly rural force area with a similar mixed urban-suburban-rural profile to Surrey; the closest demographic and geographic analogue among non-adjacent PCCs.
• Office of the Police and Crime Commissioner for the West Midlands: PCC office for the second-largest English police force outside London; shares the same statutory framework, performance-data transparency obligations and commissioning model as Surrey.
• Office of the Hampshire and Isle of Wight Police and Crime Commissioner: County-level PCC office also proposed for inclusion in the South-East mega force; comparable remit, funding model (mixed council tax and grant) and rural-suburban policing profile.
• Office of the Thames Valley Police and Crime Commissioner: PCC office covering Oxfordshire, Buckinghamshire and Berkshire; named in the 2025 South-East mega-force proposals and comparable in statutory scope, performance transparency and council tax funding dependence.
• Office of the Police and Crime Commissioner for Northumbria: PCC office with strong published performance data and a similarly high council-tax funding share; comparable in commissioning depth for victim and community safety services.
• Office of the Police and Crime Commissioner for Greater Manchester: PCC office covering a large metropolitan force; comparable statutory functions (holding Chief Constable to account, setting precept, commissioning victim services) at materially larger scale.

Broad incumbents

• Mayor's Office for Policing and Crime (MOPAC): London's equivalent elected policing oversight body; the largest PCC-equivalent in England and Wales by budget and headcount, providing a national benchmark for transparency, commissioning and accountability practices.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/surreypc
• LinkedInlinkedin.com/company/office-of-the-pcc-for-surrey

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Office of the Police and Crime Commissioner for Surrey