Tactis

What Tactis does

Tactis is a Washington, DC-headquartered customer experience agency operating as a HUBZone-certified small business under the legal name Tactis, LLC. Founded in 2004 (previously known as MissionSide), the company serves both federal government agencies and commercial enterprises, including Fortune 500 companies, trade associations, and healthcare organizations. Its core offerings span four interconnected service lines: AI-Enhanced Customer Experience Strategy (conversational AI, predictive analytics, generative AI), Flexible Digital Transformation (Drupal-based websites, UX design, AI-augmented experiences), Managed Contact Center & BPO Solutions (omnichannel, multilingual, AI-assisted agents), and Targeted Marketing & Audience Engagement, with a fifth Secure Public Sector Solutions pillar delivering FedRAMP-certified services to government clients.

The technology stack is built primarily on Drupal and the Acquia platform, augmented by integrations with Genesys, NICE CXone, ServiceNow, Medallia, Interactions, Adobe, AWS, and Google Cloud, with AI capabilities layered through the Drupal AI Framework using OpenAI, Anthropic, and Hugging Face models. Tactis holds FedRAMP Moderate, ISO 9001, ISO 20000-1, CMMI Level 1, HIPAA, and PCI DSS certifications, and accesses federal buyers through GSA OASIS+ and GSA Schedule contracts. Notable delivery scale includes a multilingual workforce scaled to 8,000 agents for a Commerce client, migration of 40+ websites and 300,000+ pages for a Justice client, and 1,200 hires in 13 days to support the 2020 Census Questionnaire Assistance program.

Tactis generates revenue through project-based consulting, multi-year managed services contracts, retainers, and per-contact/FTE-based contact center pricing. Go-to-market is sales-led and consultative, leveraging direct enterprise field sales, federal procurement vehicles, thought-leadership content, and a 20+ year track record of client retention across government (NIH, Census, FEMA, DOJ, DOI, DHS) and commercial accounts (Hyundai, Audi, Marriott, Amtrak, Eli Lilly, World Bank, Sysco, Georgetown University). The company remains privately held with no disclosed funding rounds and no institutional investors; in 2024 it announced expanded ownership and operational leadership to support its next growth phase.

Name

Tactis

Legal name

Tactis, LLC

Website

https://tactis.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

51–100 employees

Short description

Tactis is a Washington, DC-based customer experience agency serving federal agencies and Fortune 500 enterprises with Drupal-based digital platforms, AI-enhanced CX strategy, managed contact center/BPO operations, and FedRAMP-certified secure public-sector solutions.

Ownership category

akta.pro rank

Product category

Customer Experience Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Computer Systems Design Services (541512)

SIC

Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

Keywords

• Customer experience services
• Contact center outsourcing
• Digital transformation consulting
• Drupal web development
• AI-powered customer engagement

Headquarters

HQ city

Washington

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. CX Strategy and Consulting: Strategic customer experience planning and optimization services including AI-enhanced CX strategy, digital transformation consulting, and customer experience audits. Revenue generated through project-based consulting engagements and retainer arrangements with enterprise clients.
2. Managed Contact Center & BPO Solutions: Full-service contact center outsourcing delivering AI-assisted agents, omnichannel customer engagement, multilingual support, and workflow automation. Revenue model based on per-contact pricing, FTE-based contracts, and performance-based arrangements with government and enterprise clients.
3. Digital Technology Implementation: Drupal website design and engineering, AI-augmented digital experiences, web design and full-stack development, and human-centered design services. Generated through project-based engagements and ongoing maintenance contracts.
4. Marketing Services: Integrated marketing, AI-powered marketing automation, content strategy & branding, SEO & SEM optimization services. Delivered through retainer arrangements and project-based engagements.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Tactis is a strategic customer experience agency that integrates customer experience strategy, AI-enabled contact center operations, Drupal-based digital platforms, and marketing services for federal government agencies and large commercial enterprises. The company delivers five interconnected service lines: AI-Enhanced CX Strategy, Flexible Digital Transformation, Managed Contact Center & BPO Solutions, Targeted Marketing & Audience Engagement, and Secure Public Sector Solutions.

Product overview

Tactis is a strategic customer experience agency offering integrated solutions across four interconnected service lines: AI-Enhanced Customer Experience Strategy (using conversational AI, predictive analytics, and generative AI for chatbots and personalization), Flexible Digital Transformation (Drupal-based websites, UX design, AI-augmented digital platforms), Managed Contact Center & BPO Solutions (full-service outsourcing, AI-assisted agents, omnichannel engagement via NICE/ServiceNow, multilingual support), and Targeted Marketing & Audience Engagement (integrated campaigns, AI-powered automation, content strategy, SEO). A fourth pillar, Secure Public Sector Solutions, delivers FedRAMP-certified services for government clients including contact center operations and Drupal-based digital solutions. The portfolio is unified by Drupal expertise, AI capabilities (NLP, generative AI, knowledge retrieval, process automation), and a human-centered CX philosophy.

Differentiator

Problem solved

Functional benefit

Products and services

• AI-Enhanced Customer Experience Strategy

Quantifiable outcome

• 13.8 million lives impacted through CX programs
• +5 more outcomes

Named customers19 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability11 records

Feature4 records

Partnerships

Ten partnerships are on record, tiered core and flagship.

• GooglecoreTechnology or IntegrationTechnology partnership for integrated CX solutions including Google Cloud Platform integrations and Google Workspace capabilities supporting digital transformation projects.
• DrupalcoreTechnology or IntegrationCore technology partner. Tactis builds Drupal-based digital solutions for government and enterprise clients with deep expertise in Drupal architecture, Entity API, JSON:API, and Drupal AI Initiative participation.
• GenesyscoreTechnology or IntegrationContact center technology partner providing omnichannel customer engagement platforms integrated into Tactis managed contact center and BPO solutions.
• AdobecoreTechnology or IntegrationTechnology partnership for digital experience platforms including Adobe Experience Manager (AEM) integrations and Adobe creative cloud capabilities.
• AcquiaflagshipStrategic or Co-development PartnerFlagship strategic partner. Acquia is the world's largest Drupal hosting provider. Tactis works with Acquia on Drupal implementations including Acquia Source platform launch. Acquia Engage Award finalist recognition. Deep partnership for AI-ready Drupal deployments on enterprise scale.
• AWS (Amazon Web Services)coreTechnology or IntegrationCloud infrastructure partner providing scalable, secure cloud hosting for Tactis-built digital solutions supporting government FedRAMP requirements.
• MedalliacoreTechnology or IntegrationCustomer experience management and voice of customer technology partner integrated into Tactis CX strategy and contact center operations.
• InteractionscoreTechnology or IntegrationContact center AI and virtual assistant technology partner providing conversational AI capabilities integrated into Tactis managed contact center solutions.
• ServiceNowcoreTechnology or IntegrationWorkflow automation and contact center operations technology partner. Tactis uses ServiceNow for workflow automation in BPO and contact center solutions.
• NICE (inContact)coreTechnology or IntegrationContact center platform partner providing cloud contact center solutions, workforce optimization, and AI capabilities. Tactis leverages NICE CXone for omnichannel engagement and workflow automation.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Booz Allen Hamilton: Booz Allen Hamilton is a top-tier federal IT and digital services firm with deep federal civilian agency relationships and growing AI/digital modernization practices — competing with Tactis on Drupal-adjacent federal digital programs.
• Conduent: Conduent is a large business process services and contact center outsourcer with significant government and healthcare exposure, competing with Tactis on citizen- and patient-facing engagement programs.
• Leidos: Leidos is a large federal IT and digital services contractor with broad civilian and health agency work, overlapping Tactis on digital transformation, contact center, and managed services opportunities.
• ICF International: ICF is a large federal digital transformation and CX services firm serving HHS, Census, and other federal agencies with research, IT modernization, and contact center capabilities — directly overlapping Tactis's federal digital and BPO footprint.
• Accenture Federal Services: Accenture Federal Services delivers large-scale CX, digital transformation, and contact center modernization for federal clients, competing with Tactis on enterprise and government AI-augmented CX programs.
• Maximus: Maximus is a major federal and health BPO/contact center operator running citizen engagement programs for HHS, IRS, and other agencies — a direct competitor on Tactis's managed contact center and BPO engagements.
• TTEC (TeleTech): TTEC is a global customer experience and contact center outsourcer with government and healthcare accounts, competing with Tactis on AI-augmented omnichannel CX and managed contact center programs.
• TEKsystems (Federal/CX): TEKsystems provides large-scale IT staffing, managed services, and digital transformation with significant federal civilian practice — comparable to Tactis in federal digital delivery scale.

Others

• Acquia (technology partner / ecosystem): Acquia is Tactis's flagship technology partner and the leading Drupal cloud platform for federal and enterprise clients; while not a direct competitor, Acquia shapes the market dynamics in which Tactis delivers Drupal-based federal digital solutions.

Direct peers

• GovCIO: GovCIO is a mid-sized federal IT services and digital transformation firm serving VA, DHS, and other civilian agencies with cloud, CX, and managed services — closely aligned with Tactis's federal digital and contact center positioning.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/tactis_llc
• Facebookfacebook.com/tactistalent
• LinkedInlinkedin.com/company/tactisllc

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tactis