What TELEPRO SARL does

TELEPRO SARL (legal entity TELEPRO SASU) is a French direct marketing call center founded in 2003 and headquartered in Griesbach, Alsace, with a secondary site in Bitche, Moselle established in 2012. The company operates a 100% France-based service platform spanning three integrated clusters: B2C telemarketing (telesales, lead qualification, client reactivation, satisfaction surveys), B2B telemarketing (franchisee and collaborator recruitment, email/SMS campaigns, business database services, mystery call assessments), and outsourced telecommunications infrastructure (60-hour weekly switchboard coverage and customer service outsourcing). Its underlying technology stack combines a telephone-based outbound platform with integrated CRM, email/SMS broadcasting, and call center operations, supported by trilingual French/English/German staff and a stated monthly capacity of 250,000 phone numbers across 12-hour daily operations.

The company serves primarily the French housing and home improvement sector, with a reference base that includes TRYBA, BWT, Cuisinella, Culligan, SOPROFEN, ISOFRANCE, AMCC, AMGO, ATRYA, CLOSY, Domaix Energie, ABusinessWare, and Ispan. TELEPRO has progressively broadened beyond housing into general business domains while preserving a domain-trained agent pool. Revenue is generated through professional-services billing on a per-campaign or per-prestation basis with monthly invoicing under quote-based contracts (15-day payment terms); pricing is not publicly disclosed. The go-to-market motion is sales-led and direct — no resellers or intermediaries — with customer acquisition driven by outbound business development, referrals, the corporate website, and earned regional press coverage. Compliance with France's Bloctel opposition list and the EU's GDPR/RGPD regulations is positioned as a core differentiator against offshore-outsourcing competitors.

Operationally, TELEPRO remains a small privately-held SASU with €50,000 in share capital and a headcount reported in the 18-49 range, led by director Jean-Marie Fritsch. The company holds no external investment, has no subsidiaries, and has engaged in no disclosed M&A; its only documented alliance is a minor proofreading partnership with France-Relecture. No AI/ML capabilities, mobile applications, or external APIs are present in the disclosed technology footprint, and revenue figures are not publicly reported.

Name

TELEPRO SARL

Legal name

TELEPRO SASU

Website

https://telepro-marketing.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

TELEPRO SARL is a 100% France-based direct marketing call center founded in 2003 in Alsace, providing B2B and B2C teleprospecting, outsourced switchboard, and customer service solutions primarily to home improvement and housing-sector enterprise clients across French-speaking markets.

Ownership category

akta.pro rank

Product category

Outsourced Telemarketing and Call Center Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Advertising (7310)

akta.pro primary industry

Telemarketing & Telesales Services (Outbound/Inbound) (BPAFAKAC)

akta.pro secondary industry

Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE)

Keywords

• Outbound telemarketing services
• Teleprospecting campaigns
• Outsourced call center
• Lead management services
• Mystery shopping calls

Headquarters

HQ city

Griesbach

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. B2C Telemarketing Services: Services include teleprospecting with appointment setting, client file reactivation, prospect file reactivation, file qualification, and satisfaction surveys. Revenue is generated per project or campaign based on services performed and delivered.
2. B2B Telemarketing Services: Services include new franchisee search, new collaborator recruitment (installers, quantity surveyors), mystery shopping, and emailings/SMS campaigns. Clients are billed per service rendered as indicated in monthly invoices.
3. Outsourced Phone Service/Call Center: Customized phone reception with instant email messaging, synchronized appointment booking, and catalog shipping. Billed monthly based on service volume.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

TELEPRO is a France-based direct marketing call center that provides outsourced telemarketing, teleprospecting, lead qualification, customer reactivation, satisfaction surveys, mystery shopping, email/SMS campaigns, and business database services for B2B and B2C clients. The company operates 60 hours per week across three service lines and processes up to 250,000 phone numbers per month, primarily serving home improvement, housing, and general business clients with strict Bloctel and RGPD compliance.

Product overview

TELEPRO operates as a 100% France-based direct marketing call center offering a comprehensive suite of telemarketing services. The company provides integrated B2C and B2B solutions organized into three main service clusters: B2C services (telesales, quality surveys, lead management, and client re-engagement), B2B services (business prospecting, email/SMS campaigns, business database management, and mystery call assessments), and outsourced telecommunications infrastructure (switchboard and customer service). The service portfolio supports monthly telephone capacity of 250,000 numbers across 12-hour daily operations, with trilingual staff speaking French, English, and German.

Differentiator

Problem solved

Functional benefit

Products and services

• B2C Teleprospection and Telesales (Téléprospection / Télévente B2C)
• Quality Surveys (Enquête qualité) Market research and customer satisfaction survey services, including brand image studies, market share zone studies, and communication impact assessments conducted by phone.
• Client and Prospect Reactivation (Relance clients – Devis – Prospects) Re-engagement campaigns that follow up on quotes, reactivate dormant customer files, and re-engage former customers for upsell and cross-sell opportunities.
• Lead Management (Gestion des leads) Lead qualification and database expansion services that grow customers' prospect bases through targeted phone campaigns and structured follow-ups.
• B2B Teleprospection and Telesales (Téléprospection et Télévente B2B) Business-to-business telemarketing and outbound sales campaigns, including franchisee and collaborator (installer, quantity surveyor) recruitment.
• Emailing and SMS Campaigns (E-mailing et SMS) Email marketing and SMS campaign execution services, including message preparation, configuration, sending, tracking, and analysis, with optional follow-up prospecting calls.
• Business Database Services (Fichiers entreprises) Rental, sale, and qualification of enriched business databases including NAF codes, regions, headcount, revenue, and decision-maker contact information.
• Telephone Reception Assessment (Mesure de l'accueil téléphonique) Mystery call assessment service that evaluates telephone reception quality against accessibility, first-contact handling, request processing, and professional conduct standards.
• Outsourced Switchboard (Standard téléphonique externalisé) Outsourced switchboard and call reception service providing 60 hours per week of coverage, including call handling, message taking, and appointment booking support.
• Outsourced Customer Service (Service clients externalisé) Outsourced customer service handling inbound calls during peak activity periods, including order taking, inquiry management, and call routing by professional tele-actors.

Quantifiable outcome

• 250,000 phone numbers processed per month
• +2 more outcomes

Named customers14 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• France-RelectureminorOthersProofreading and correction partner providing relecture et correction services for TELEPRO's written communications and marketing materials.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Others

• Comdata Group: European-headquartered BPO providing customer management and contact center services including outbound campaigns and customer service outsourcing. Similar service portfolio to TELEPRO but with a wider international footprint and larger client base.

Direct peers

• Armatis: French-headquartered BPO and call center operator offering outsourced customer relationship management, telemarketing, and sales services to enterprise clients. Closely comparable to TELEPRO in customer base (mid-market French enterprises) and core service mix (B2B/B2C outbound and inbound contact), with overlapping verticals.
• B2S (Business Support Services): French BPO focused on customer relationship management, telemarketing, and outsourced sales. Directly comparable mid-size French provider with similar B2B/B2C service offerings and enterprise client mix to TELEPRO.

Broad incumbents

• Concentrix: Global BPO and customer experience company (now merged with Webhelp) offering outsourced contact center, telemarketing, and customer engagement services. Competes with TELEPRO for the same enterprise customer experience budgets but at much broader portfolio and scale.
• Foundever (formerly Sitel): Global BPO providing outsourced customer experience, sales, and technical support across multiple industries and geographies. Overlaps with TELEPRO's contact center and telesales services but at substantially larger scale and broader vertical reach.
• Teleperformance: World's largest French-origin BPO providing customer experience management, telemarketing, and digital services globally. Overlaps with TELEPRO's outsourced customer service and teleprospection offerings but operates at massively larger scale across dozens of countries and verticals.
• Majorel: Luxembourg-headquartered BPO (now part of Concentrix) providing customer service, content moderation, and telemarketing across 40+ countries. Adjacent competitor with much broader geographic and service-line coverage than TELEPRO's Alsace-only delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/telepro-sarl

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TELEPRO SARL