What Gemeente Teylingen does

Gemeente Teylingen is a Dutch public-sector municipality in the province of South Holland, serving approximately 37,000 residents across the three main towns of Sassenheim (municipal seat), Voorhout, and De Zilk, situated in the Bollenstreek (Bulb Region). Established in 2006 through the merger of the former municipalities of Sassenheim, Voorhout, and Noordwijkerhout, the entity was marking its 20th anniversary in 2026. The municipality provides the full statutory range of local government services — civil affairs (IDs, passports, marriage registration, address changes), building and housing permits, waste and environmental management, social support, public safety, and business support — through a hybrid physical/digital delivery model anchored by two municipal offices, the Milieustraat (waste station), phone (14 0252), the teylingen.nl portal, and the Gem chatbot with live-chat escalation.

Operational execution is delivered predominantly through HLTsamen, the shared service organization (gemeenschappelijke regeling) jointly operated with the municipalities of Hillegom and Lisse, which pools HR, IT, communications, and back-office functions under Director Jeroen Tomassen. The technology stack centers on a standard municipal content platform with the Gem NLP chatbot, Bastion365 and Zivver for secure/encrypted citizen email, the Fixi public-space reporting tool, Burgerberichten.nl/HLT digital forms and payment portal, DeepL for machine translation, KlantInFocus for citizen satisfaction surveys, and WCAG 2.1 AA accessibility compliance (accessibility statement established 22 January 2025).

The funding model is characteristic of Dutch municipalities: the bulk of resources flow from the national government via the Gemeentefonds (allocated on population and socio-economic factors), supplemented by locally levied taxes and fees (OZB property tax, waste collection, sewer, harbour fees of EUR 30/day after 24 hours free, parking fees, and transactional charges for permits and civil-affairs services). The municipality maintains formal strategic partnerships with regional welfare bodies (Welzijn Teylingen, Raamwerk, Adviesraad Sociaal Domein), the Bollenstreek municipalities, Regionaal Energieloket and Sobolt for energy transition, PreZero for waste collection, IDDS for ecological surveys, Rijkswaterstaat for national infrastructure, Centraal Beheer Achmea for volunteer insurance, and Takecarebnb for Ukrainian refugee housing.

Name

Gemeente Teylingen

Legal name

Gemeente Teylingen

Website

https://teylingen.nl

Company type

Public

Founded year

2006

Operating status

Operating

Headcount range

101–250 employees

Short description

Gemeente Teylingen is a Dutch public-sector municipality in South Holland serving ~37,000 residents across Sassenheim, Voorhout, and De Zilk, delivering civil affairs, housing, waste, social, and business services via two offices, the teylingen.nl portal, and the HLTsamen shared service organization.

Ownership category

akta.pro rank

Headquarters

HQ city

Sassenheim

HQ country

Netherlands

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Local Taxes and Levies: The municipality collects various local taxes and levies from residents and businesses, including property taxes (OZB), waste collection fees, sewer fees, and harbour fees. These constitute the primary non-government revenue stream.
2. Government Funding (Gemeentefonds): The municipality receives general government funding from the national government based on the Municipal Fund (Gemeentefonds) formula, which distributes funds based on population and socio-economic factors.
3. Service Fees: Fees charged for specific municipal services such as passport/ID applications, marriage registrations, building permits, and other civil affairs services. Payments processed via online portals and at municipal offices.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

Gemeente Teylingen is a Dutch municipality providing statutory public services to approximately 37,000 residents across Sassenheim, Voorhout, and De Zilk. Its core offerings include civil affairs registration (passports, IDs, marriage registration), public space maintenance and waste collection, building and housing permits, environmental sustainability programs, social care and welfare support, arts/culture/sports services, and business support. Services are delivered through physical offices, digital platforms, phone, chatbot, and the HLTsamen shared service organization.

Product overview

Gemeente Teylingen operates as a Dutch municipality offering digital and in-person services to residents across civil affairs, housing, environment, culture, business support, and healthcare. The digital service portfolio centers on Fixi (public space incident reporting), an appointment booking system, the Gem virtual assistant chatbot for automated Q&A, secure email infrastructure using Bastion365 and Zivver, online form submission via Burgerberichten.nl/HLT, and an AED subsidy program. Residents access services through the municipal website, mobile apps for waste collection (PreZero), and secure messaging platforms. The municipality also provides RSS/Atom feeds for news distribution.

Differentiator

Problem solved

Functional benefit

Products and services

• Fixi Melding Openbare Ruimte Online reporting system allowing residents to report issues in public spaces including damaged infrastructure, dead animals, traffic signs, streetlights, pests, litter, illegal dumping, and greenery overgrowth. Status updates are provided on reports.
• Afspraak Maken (Appointment System) Online appointment booking system for residents to schedule visits to the municipal office for civil affairs, permits, and general inquiries. Visits are by appointment only.
• Subsidie AED's en Reanimatiecursussen Municipal subsidy program supporting the acquisition and maintenance of Automated External Defibrillators (AEDs) and resuscitation courses to build a heart-safe municipality with adequate AED coverage and trained civilian responders. Maximum annual budget is EUR 11,000.
• Gem Virtual Municipality Assistant Virtual assistant chatbot that answers resident questions about municipal products and services. Conversation history is analyzed to improve responses while personal data is removed. Can escalate to live chat with municipal staff.
• Beveiligd Mailsysteem (Secure Email System) Secure email communication system using Bastion365 and Zivver for encrypted email traffic. Recipients receive messages through secure web pages with optional SMS verification for sensitive content.
• RSS-feed and Atom-feed Syndicated news feeds allowing residents and journalists to subscribe to municipal news updates delivered automatically when new news articles are published.

Quantifiable outcome

• AED subsidy maximum annual budget of EUR 11,000, supporting heart-safe community goals.
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability2 records

Feature3 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• HLTsamen (Hillegom Lisse Teylingen Samenwerking)coreStrategic or Co-development PartnerHLTsamen is the shared service organisation (gemeenschappelijke regeling) providing joint administrative, operational, and support services for the municipalities of Hillegom, Lisse, and Teylingen. It enables efficient service delivery across three municipalities, sharing staff, IT infrastructure, HR, communications, and operational capabilities. The organisation is governed by a board with representatives from all three municipalities. Secretary/Director: Jeroen Tomassen.
• PreZerocoreOthersPreZero is the waste management contractor for the municipality, responsible for household waste collection (minicontainer emptying), waste station operations, and adjusted collection schedules during extreme weather events (e.g., National Heat Plan).
• Regionaal EnergieloketcoreStrategic or Co-development PartnerRegionaal Energieloket provides independent energy advice to residents and businesses in the Bollenstreek region (Teylingen, Hillegom, Lisse, Noordwijk). The municipality exclusively works with Regionaal Energieloket (alongside Sobolt) for home energy improvements, providing unbiased subsidy information and tailored quotes. The municipality explicitly warns residents against commercial door-to-door sellers claiming to work with the municipality.
• Sobolt (Energieklus)coreStrategic or Co-development PartnerSobolt operates the Energieklus program in partnership with the municipality, providing energy renovation services for homes. Combined with Regionaal Energieloket, these are the only approved partners for the municipality's home energy improvement initiatives.
• Welzijn TeylingencoreStrategic or Co-development PartnerWelzijn Teylingen is the municipality's primary social welfare partner, delivering community care, neighbourhood support initiatives (including Buur&BuurtBankje benches), and social cohesion programs. Partners in the Maatschappelijke Agenda (Social Agenda) implementation.
• IDDS (Ecological Research Bureau)minorOthersIDDS is an ecological research bureau engaged by the municipality to conduct field surveys of protected animal species (bats, house sparrows) as part of the Species Management Plan (SMP) for the Bollenstreek municipalities.
• Bollenstreekgemeenten (Hillegom, Lisse, Noordwijk)coreStrategic or Co-development PartnerThe four Bollenstreek municipalities (Hillegom, Lisse, Noordwijk, Teylingen) collaborate on shared challenges including housing, mobility, energy transition, and Ukrainian refugee reception. They conduct joint research on gas-free heating alternatives and share service infrastructure via HLTsamen.
• TakecarebnbminorStrategic or Co-development PartnerTakecarebnb is a platform connecting residents offering housing with Ukrainian displaced persons. The municipality partners with Takecarebnb to facilitate housing offers from private citizens for Ukrainian refugees.
• Centraal Beheer AchmeaminorOthersThe municipality has a group insurance policy with Centraal Beheer Achmea covering volunteers, informal carers, social interns, and community service participants in the municipality. This serves as a secondary safety net for damage claims.
• Veilig Verkeer Noordwijk en TeylingenminorStrategic or Co-development PartnerTraffic safety organisation co-funded by the municipalities of Noordwijk and Teylingen, organising driver fitness courses for seniors (50+) to maintain road safety.
• RijkswaterstaatcoreStrategic or Co-development PartnerThe national road and water management agency (Ministry of Infrastructure and Water Management) collaborates with the municipality on infrastructure projects. The A44 motorway passes through the municipality and Rijkswaterstaat completed replacement of the Lisserwegviaduct in July 2026, with local underpass expected September 2026.

Scale indicators5 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Gemeente Noordwijk: Bollenstreek partner municipality collaborating with Teylingen on housing, mobility, energy transition, and Ukrainian refugee reception. Co-funds the Veilig Verkeer traffic safety organisation with Teylingen.
• Gemeente Katwijk: Adjacent South Holland coastal municipality with comparable population scale and a similar mix of civil affairs, public space, and social-domain services. Comparable in mandate and operating context to Teylingen.
• Gemeente Hillegom: Neighbouring municipality in the Bollenstreek region and core HLTsamen partner. Shares HR, IT, communications, and service infrastructure with Teylingen, making it the closest functional peer in size, mandate, and operating model.
• Gemeente Lisse: Third HLTsamen partner municipality, also in the Bollenstreek region. Operates under the same shared service organization model as Teylingen and Hillegom, with comparable population and service scope.

Broad incumbents

• Gemeente Haarlemmermeer: Large, established South Holland municipality operating its own shared-service-like functions and broad municipal portfolio. Provides a benchmark for what Teylingen's HLTsamen model could scale into.
• Gemeente Leiden: Major city in South Holland with a broad municipal mandate and larger administrative capacity. Serves as an incumbent benchmark for urban governance, civil affairs, and social-domain service delivery.

Regional players

• Gemeente Westland: Larger South Holland municipality with a strong agricultural/horticulture focus. Operates a broad municipal service portfolio overlapping with Teylingen's mandate at a larger scale.
• Gemeente Alphen aan den Rijn: South Holland municipality of broadly comparable scale and service scope. Operates as an autonomous single-municipality organisation rather than the shared-services model, providing a useful comparison point.

Others

• HLTsamen (Gemeenschappelijke Regeling werkorganisatie HLTsamen): Shared service organization jointly governed by Hillegom, Lisse, and Teylingen. Not a competitor but a closely adjacent entity that delivers the bulk of Teylingen's administrative and operational backbone; relevant for benchmarking shared-services efficiency.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/gemeenteteylingen
• LinkedInlinkedin.com/company/gemeente-teylingen
• Instagraminstagram.com/gemeenteteylingen

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Teylingen