What Gemeente Hillegom does

Gemeente Hillegom is a Dutch municipal government (gemeente) serving residents and businesses in Hillegom, a small municipality in South Holland, Netherlands. It delivers the full statutory portfolio of Dutch local-government services, including civil affairs (identity documents, marriage registration, relocation), building and housing permits, waste collection and recycling, public space maintenance, social and youth care, cultural and sporting programs, sustainability initiatives, and public safety enforcement via boa's. The municipality is governed by an elected gemeenteraad and a college of mayor and aldermen led by Mayor Roberto ter Hark, with aldermen covering portfolios such as youth care (Jeroen Nederpelt), housing (Mike Roelofs), and electric mobility (Rory Semrek). Spokesperson for press is Christa van Gellekom.

Service delivery runs through both physical and digital channels. Physical operations are anchored at the gemeentehuis at Hoofdstraat 115 and the Milieustraat recycling depot at Marconistraat 16 (operated by waste partner Meerlanden). Digital infrastructure comprises the hillegom.nl website (WCAG 2.1_AA certified by Stichting Accessibility in 2025), the Fixi app for public-space issue reporting, the Afvalkalender waste schedule, the Burgerberichten online form and case management platform, an online appointment system, and the Gem conversational AI chatbot. Internal systems include Zaaksysteem for document registration and Key2burgerzaken for civil affairs processing, with Bastion365 and Zivver providing secure email and authentication via DigiD.

The municipality is funded through municipal taxes, central government allocations, and service fees rather than commercial sales, and operates through the shared service organization HLTsamen. Recent strategic activity is concentrated on infrastructure renewal (A44 Lisserwegviaduct replacement with Rijkswaterstaat), multi-operator EV charging rollout (Allego, Opcharge, Ecotap, Qwello, DutchCharge), social care pilots (schoolmaatschappelijk werk), and combined school-plus-housing development with Stichting Vrije Scholen Ithaka and housing corporation Stek. Regional integration with neighboring municipalities Lisse and Teylingen on a joint Species Management Plan, and with seven Leiden-Bollenstreek municipalities on unified 2026 Bibob norms via RIEC Den Haag, indicates progressive functional consolidation at the sub-regional level.

Name

Gemeente Hillegom

Legal name

Gemeente Hillegom

Website

https://hillegom.nl

Company type

Public

Founded year

2017

Operating status

Operating

Headcount range

251–500 employees

Short description

Gemeente Hillegom is a Dutch municipal government in South Holland delivering statutory local services — civil affairs, waste management, permits, mobility, social care, and public safety — to roughly 22,000 residents and local businesses via the gemeentehuis, digital portals, and shared services organization HLTsamen.

Ownership category

akta.pro rank

Headquarters

HQ city

Hillegom

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales, Others

Distribution channels4 records

Marketing channels8 records

Core offering

Gemeente Hillegom is a Dutch municipal government that delivers statutory public services to residents and local businesses, including civil affairs (identity documents, marriage registration, relocation), building and housing permits, waste collection and recycling via partner Meerlanden, public-space maintenance, sustainability and energy programs, culture and sports activities, and care and welfare support. Service delivery is enabled through the hillegom.nl portal, the Fixi mobile app for issue reporting, the Gem AI chatbot, the Afvalkalender waste schedule, and the Burgerberichten online form platform, supplemented by in-person visits, phone, and live chat.

Product overview

Gemeente Hillegom operates as a Dutch municipal government providing digital and in-person services to residents. The primary digital offerings consist of the municipal website (hillegom.nl) as the central service portal, the Fixi mobile app for public space issue reporting, and the Afvalkalender for waste collection scheduling. The municipality also provides a virtual assistant chatbot (Gem) for automated citizen inquiries, an online appointment booking system, and the Burgerberichten platform for form submissions and municipal requests. Physical services include the Milieustraat recycling center operated with partner Meerlanden, and public electric vehicle charging infrastructure managed through third-party operators. Core service categories span civil affairs (Burgerzaken), building and housing, mobility and transportation, energy and sustainability, culture and sports, business support, and care services. The municipality participates in regional mobility initiatives including A44 infrastructure improvements and the Duin-en Bollenstreek accessibility program.

Differentiator

Problem solved

Functional benefit

Products and services

• Civil Affairs Services (Burgerzaken) Statutory administrative services for residents covering identity documents (passports, ID cards), driving licenses, marriage and registered partnership registration, and address changes after relocation. Delivered to residents through the municipality office, online portal, and appointment system.
• Fixi App — Public Space Issue Reporting Mobile app enabling residents to report municipal maintenance issues such as broken infrastructure, waste, dead animals, and broken streetlights, with anonymous or identified reporting and status tracking. Used by residents of Hillegom.
• Gem Virtual Municipal Assistant (Chatbot) AI-powered conversational assistant available on the municipal website that answers questions about municipal services and products; can escalate to live chat with municipal staff during business hours. Targeted at Hillegom residents and visitors.
• Afvalkalender (Waste Calendar) Digital waste collection schedule available on the website and via the Meerlanden mobile app, showing pickup days for different waste types with personalized reminders. Used by Hillegom residents.
• Burgerberichten Online Form and Case Management Platform Online form and case management system for citizens to submit questions, requests, and AVG/GDPR data subject requests to the municipality. Used by residents of Hillegom.
• Online Appointment System Online scheduling system enabling residents to book appointments at the gemeentehuis for in-person services such as civil affairs. Targets Hillegom residents.
• Milieustraat (Recycling Center) Physical recycling facility at Marconistraat 16, Hillegom, accepting various waste types including electronic waste, asbestos (with restrictions), and other materials. Operated in partnership with Meerlanden for Hillegom residents.
• Public Electric Vehicle Charging Infrastructure Public EV charging stations at municipal-designated locations, managed by third-party operators (Allego, Opcharge, Ecotap, Qwello, DutchCharge) who handle installation, maintenance, billing and user support. Used by EV drivers in Hillegom.
• Leerlingenvervoer (Student Transportation) Municipal service organizing transportation for students requiring special assistance, including those in special education and children with mobility limitations. Targets Hillegom schoolchildren and their families.
• Waste Collection and Recycling Services Door-to-door waste collection, recycling, and disposal services operated in partnership with Meerlanden. Includes collection schedules, milieustraat operations and waste passes for Hillegom residents and businesses.
• Public Safety and Enforcement Services (Boa's) Local public safety and enforcement services delivered by municipal boa officers, including neighborhood safety initiatives and integrated inspections against economic and undermining criminality under the Wet Bibob framework. Targets Hillegom residents, businesses and visitors.
• Building and Housing Permits (Vergunningen) Statutory permit services for building, renovation, housing, and business establishment activities in Hillegom. Includes environmental and construction permits (omgevingsvergunningen) for residents and entrepreneurs.
• Care and Welfare Support Services Municipal care, welfare and support services for Hillegom residents, including hulp en ondersteuning, leningen en subsidies, meldingen en klachten, and the schoolmaatschappelijk werk pilot for primary school pupils.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability2 records

Feature3 records

Partnerships

27 partnerships are on record, tiered minor and core.

• TimpaanminorOthers · 10 June 2026Timpaan, a housing developer, donated €50,000 to Provalu for the hospitality learning line (horecaleerlijn). The donation stems from the development and realization of 26 social rental homes in the Tuindorp project.
• ProvaluminorOthers · 10 June 2026Provalu received a €50,000 donation from Timpaan to fund the hospitality learning line (horecaleerlijn) vocational training program.
• MeerlandencoreImplementation/ SI/ Consulting PartnerMeerlanden is the waste management service provider for Hillegom. They operate waste collection, the milieustraat (environmental depot), and the waste calendar app. Meerlanden handles all municipal waste services including collection schedules, milieustraat operations, and waste passes.
• Stichting Vrije Scholen IthakacoreStrategic or Co-development PartnerSchool board for De Toermalijn, a free school (Vrije School) in Hillegom. The municipality has signed an intent agreement with this school board and housing corporation Stek to explore building a new school building combined with approximately 30 apartments for social and mid-range rental housing.
• Stek (woningcorporatie)coreStrategic or Co-development PartnerStek is the housing corporation partnering with Gemeente Hillegom and Stichting Vrije Scholen Ithaka in the intent agreement for a new school building (De Toermalijn) combined with approximately 30 apartments for social and mid-range rental housing.
• AllegominorChannel Partner/ Reseller/ DistributorAllego is one of the charging point operators (exploitanten) managing public electric vehicle charging stations in Hillegom's public space. They are responsible for maintenance and management of their charging infrastructure.
• OpchargeminorChannel Partner/ Reseller/ DistributorOpcharge is one of the charging point operators managing public electric vehicle charging stations in Hillegom's public space.
• EcotapminorChannel Partner/ Reseller/ DistributorEcotap is one of the charging point operators managing public electric vehicle charging stations in Hillegom's public space.
• QwellominorChannel Partner/ Reseller/ DistributorQwello is one of the charging point operators managing public electric vehicle charging stations in Hillegom's public space.
• DutchChargeminorChannel Partner/ Reseller/ DistributorDutchCharge is one of the charging point operators managing public electric vehicle charging stations in Hillegom's public space.
• Werkcentrum Holland RijnlandcoreStrategic or Co-development PartnerWerkcentrum Holland Rijnland is a regional work center where residents can receive support, advice, and inspiration about work, education, and careers. It is jointly operated by municipalities, education providers, trade unions, and employer organizations. Located in Lisse (also in Alphen aan den Rijn, Katwijk, and Leiden).
• Greenhub Zuid-HollandminorImplementation/ SI/ Consulting PartnerGreenhub Zuid-Holland is a network that processes grass cuttings and pruning waste into raw materials such as paper, construction materials, or fertilizers, supporting a circular economy. Contractor J. Jonker and Zn. is affiliated with Greenhub.
• KSP GroepminorImplementation/ SI/ Consulting PartnerKSP Groep performs annual maintenance on artificial turf playgrounds in the Teylingen area (including approximately 6,400 m² of synthetic grass surfaces in Hillegom), using fully electric equipment.
• Gemeenten Lisse en TeylingencoreStrategic or Co-development PartnerGemeente Hillegom collaborates with the neighboring municipalities of Lisse and Teylingen on a Species Management Plan (SMP). This joint initiative aims to streamline construction and renovation projects by conducting a single ecological survey for a larger area, reducing delays and costs for residents and businesses while protecting protected animal species.
• RIEC Den Haag (Regionaal Informatie- en Expertisecentrum)coreImplementation/ SI/ Consulting PartnerRIEC Den Haag provides knowledge and advice to municipalities on combating undermining criminality and applying the Wet Bibob. Hillegom participates in joint Bibob norms (2026) across the Leiden-Bollenstreek district, which also includes Katwijk, Leiden, Leiderdorp, Noordwijk, Oegstgeest, Voorschoten, and Zoeterwoude.
• Haags Economisch Interventie Team (HEIT)minorImplementation/ SI/ Consulting PartnerHEIT participated in an integrated inspection together with the police, Tax and Customs Administration, Dutch Labour Inspectorate, Customs, UWV, and RIEC Den Haag targeting economic and undermining criminal practices at business premises in Hillegom.
• PolitiecoreImplementation/ SI/ Consulting PartnerThe police are a key partner in maintaining public safety, investigating criminal incidents (such as the explosion at Lukas Schoonderbeekstraat), and supporting integrated enforcement operations against economic crime and undermining criminality.
• Belastingdienst (Tax and Customs Administration)minorImplementation/ SI/ Consulting PartnerThe Belastingdienst participated in an integrated inspection targeting economic and undermining criminal practices at business premises in Hillegom, alongside HEIT, police, Dutch Labour Inspectorate, Customs, UWV, and RIEC Den Haag.
• Nederlandse Arbeidsinspectie (Dutch Labour Inspectorate)minorImplementation/ SI/ Consulting PartnerThe Dutch Labour Inspectorate participated in an integrated inspection at business premises in Hillegom, focusing on economic and undermining criminal practices.
• Douane (Customs)minorImplementation/ SI/ Consulting PartnerThe Douane (Customs) participated in an integrated inspection at business premises in Hillegom as part of the joint approach to undermining criminality.
• UWVminorImplementation/ SI/ Consulting PartnerUWV participated in an integrated inspection at business premises in Hillegom as part of the joint approach to undermining criminality and fraud.
• RijkswaterstaatcoreStrategic or Co-development PartnerRijkswaterstaat is the national agency responsible for the A44 motorway infrastructure. It is replacing the Lisserwegviaduct and subsequently the Hoofdvaartviaduct, Kaagbrug, and Spoorwegviaduct along the A44 corridor. The municipality of Hillegom coordinates local traffic management and communicates road closures to residents during these infrastructure works.
• GGD Hollands MiddenminorStrategic or Co-development PartnerGGD Hollands Midden provides public health information referenced by the municipality, including infographics on heat safety for different groups (elderly, children, sports).
• Firma J. Jonker en Zn.minorImplementation/ SI/ Consulting PartnerLocal contractor J. Jonker and Zn. performs ecological verge mowing (Kleurkeur) in Hillegom. They are affiliated with Greenhub Zuid-Holland, which processes the grass cuttings and pruning waste into raw materials for a circular economy.
• Autoriteit Persoonsgegevens (AP)minorOthersThe Autoriteit Persoonsgegevens is the national supervisory authority for data protection. The municipality's Data Protection Officer (Functionaris Gegevensbescherming) is registered with the AP.
• KlantInFocusminorOthersThe municipality works with KlantInFocus for conducting customer satisfaction surveys on municipal services.
• Meld Misdaad AnoniemminorImplementation/ SI/ Consulting PartnerMeld Misdaad Anoniem is an independent tip line that allows residents and entrepreneurs to report suspicious activities anonymously, supporting the municipality's public safety and enforcement efforts.

Recent moves6 records

Expansion highlights5 records

Regional players

• Gemeente Leiden: Larger urban municipality in the same Bibob cooperation district and broader Holland Rijnland region; relevant as a scaled-up reference for the same statutory services Hillegom provides.
• Gemeente Voorschoten: Small Leiden-Bollenstreek municipality co-signatory to the joint Bibob norms with Hillegom; similar population tier and shared regional service delivery patterns.
• Gemeente Katwijk: Larger Bollenstreek municipality co-participating with Hillegom in harmonized Bibob enforcement norms across the Leiden-Bollenstreek, serving a comparable Dutch municipal remit.
• Gemeente Leiderdorp: Small Leiden-Bollenstreek municipality named in the same joint Bibob standards as Hillegom; comparable size, scope, and HLTsamen/regional touchpoints.
• Gemeente Zoeterwoude: Small rural municipality in the same Leiden-Bollenstreek Bibob cooperation district; comparable scale and statutory municipal responsibilities make it a structural size benchmark.
• Gemeente Noordwijk: Coastal Bollenstreek municipality participating in joint Bibob norms with Hillegom, with a comparable service catalog and shared regional regulatory exposure.
• Gemeente Teylingen: Adjacent municipality in the Leiden-Bollenstreek district co-developing the ecological survey framework with Hillegom and Lisse, with comparable population size and identical statutory municipal remit.
• Gemeente Oegstgeest: Small Leiden-area municipality that is part of the same harmonized Bibob cooperation as Hillegom, providing a structurally comparable peer for enforcement and digital-service benchmarking.
• Gemeente Lisse: Neighboring South Holland municipality of similar small-municipality scale that is formally partnering with Hillegom on a joint Species Management Plan and shares the HLTsamen service organization, making it the closest administrative peer.

Others

• HLTsamen: The shared service organization (Gemeenschappelijke Regeling werkorganisatie HLTsamen) that actually executes the administrative and operational functions for Hillegom, Lisse, and Teylingen — the closest operational peer/outsourced-services counterpart.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/gemeentehillegom
• LinkedInnl.linkedin.com/company/gemeente-hillegom
• Instagraminstagram.com/gemeente_hillegom
• Xx.com/gem_hillegom

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Hillegom