Insurance Collection Executives (ICE)

What Insurance Collection Executives (ICE) does

Insurance Collection Executives (ICE) is a non-profit membership association founded in 1984 and headquartered in Long Valley, New Jersey, serving Property & Casualty insurance billing and collection professionals in the United States. The association represents over 55 carrier members and provides a peer community for sharing ideas, technologies, and best practices with antitrust protection provided by an association attorney. ICE operates through five standing committees—Benchmarking, Planning, Membership, Education, and Technology—and is governed by a volunteer Board of Directors led by Board President Lisa Cameron (Travelers) and Executive Director Gary Woodring, supported by only 5 paid staff.

ICE's core offerings are organized around its website platform (powered by ClubExpress) and annual conference. The website hosts an interactive member forum with AI-generated summaries of active threads, monthly benchmarking surveys, webinar recordings, a Premium Finance Facility for carrier-to-finance-company issue resolution, and member initiatives sharing case studies. The ICE CuBE (Certificate of Business Excellence) program provides professional designation for collection and receivable management employees, with a $500 training incentive funded by Premier Partner Brown & Joseph. The annual conference (October 2026 in San Antonio) is the primary engagement and acquisition channel, featuring keynote speakers, roundtable discussions, 15-25 exhibitors, and a "First Timers" program designed to convert non-members.

ICE generates revenue through three streams: annual membership dues ranging from $500 to $3,000 based on the member carrier's Direct Written Premium, conference registrations ($650 for members, $1,650 for non-members as of 2026), and exhibitor and Premier Partner sponsorships (seven Premier Partners in 2025 including AMF, Brown & Joseph, Caine & Weiner, and Cisco Collect). The membership model is carrier-based—a single membership covers all employees in the organization—and distribution is direct, supplemented by a structured partnership with the National Premium Finance Association for the Premium Finance Facility.

Name

Insurance Collection Executives (ICE)

Legal name

Insurance Collection Executives

Website

https://theicesite.com

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

1–10 employees

Short description

Insurance Collection Executives (ICE) is a non-profit membership association serving over 55 Property & Casualty insurance carriers across the United States. Founded in 1984, it provides networking, benchmarking surveys, professional development, and an annual conference for insurance billing and collection professionals.

Ownership category

akta.pro rank

Headquarters

HQ city

Not specified

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Membership Dues: ICE operates as a non-profit association generating revenue through membership fees. Fees range from $500 to $3,000 and are calculated based on the Direct Written Premium of the member company. Membership is carrier-based—join once and everyone in the organization becomes a member.
2. Annual Conference Registration: Revenue generated from conference registrations. Member registration is $650 (as of 7/1/2026, increases to $800 after that date). Non-member registration is $1,650. Additional revenue from optional activities including networking events, boat tours, and guest registrations.
3. Exhibitor and Partner Sponsorships: Revenue from exhibitor booth fees at the annual conference (15-25 exhibitors typically participate) and premier partner sponsorships. Companies like Paragon, Fiserv, AMF, Brown & Joseph, Caine & Weiner, and others support the association at various partnership levels.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

ICE is a non-profit membership association that provides Property & Casualty insurance carriers, agents, and brokers with networking, benchmarking, professional development, and an annual conference focused on premium billing and collection. Revenue is generated from tiered annual membership dues based on Direct Written Premium, conference registration fees, and exhibitor/premier partner sponsorships. Members gain access to an AI-summarized forum, Question of the Month surveys, the ICE CuBE certification program, and a Premium Finance Facility directory.

Product overview

Insurance Collection Executives (ICE) is a professional association for insurance billing and collection professionals, not a technology product company. ICE operates as a membership-based organization offering a unified platform of professional development and networking services centered around its annual conference, online forums, benchmarking surveys, and professional designation program. The core offerings include the ICE CuBE Certificate of Business Excellence program, the Question of the Month benchmarking initiative, webinar recordings, a Premium Finance Facility for member collaboration, and an online member forum with AI-generated summaries. The association is powered by ClubExpress website technology and does not offer API access or standalone software products.

Differentiator

Problem solved

Functional benefit

Brands

• ICE CuBE (Certificate of Business Excellence): Professional designation program developed by the ICE Education Committee for member companies to support professional development of collection and receivable management employees.

Products and services

• ICE Annual Conference Annual in-person conference for ICE members and non-members featuring industry keynote speakers, educational sessions, roundtable discussions, networking events, and an exhibitor hall with 15-25 vendors. The 2026 event runs October 18-21 in San Antonio and includes a Viva Fiesta networking event, daily breakfast and lunch, and a recognition reception. Member registration is $650; non-member registration is $1,650.
• ICE Member Forum Members-only online discussion platform where insurance billing and collection professionals post questions and discuss challenges in agency bill payment, billing systems, collection agencies, personal lines billing, and other topics. The Benchmarking Committee publishes AI-generated summaries of active threads on the public homepage.
• ICE CuBE Certificate of Business Excellence Program Professional designation program developed by the ICE Education Committee for member companies to support professional development of collection and receivable management employees. Requires completion of courses from insurance, ethics, finance, and business curriculum. Recipients are eligible for a $500 training incentive award (five awards for 2024, financed by Brown and Joseph).
• Question of the Month Benchmarking Surveys Regular benchmarking survey program run by the ICE Benchmarking Committee covering topics like AI adoption in billing/collections, payment methods, staffing, and work location policies. Provides members with comparative data to gauge whether their practices are ahead, at, or behind industry averages.
• Webinar Recordings Library Members-only library of recorded webinar presentations on topics such as Development Programs and Employee Growth, Reporting and Analytics, and Building a High-Performance Culture, organized by the Education Committee.
• Premium Finance Facility Member resource developed in partnership with The National Premium Finance Association that provides members with contact information for participating premium finance companies, which have agreed to respond to carrier inquiries on a priority basis. Also enables premium finance companies to search for carrier and affiliate underwriting company contacts.
• Member Initiatives Library Knowledge-sharing platform showcasing case studies and best practices from member companies on topics including billing system consolidation, customer experience improvement, lean methodologies, and professional development.

Quantifiable outcome

• Over 55 carriers represented across the United States
• +3 more outcomes

Named customers16 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eleven partnerships are on record, tiered core, premier, partner and exhibitor.

• The National Premium Finance AssociationcoreStrategic or Co-development PartnerICE partners with The National Premium Finance Association to provide a Premium Finance Facility. This facility provides members with contact information for participating premium finance companies that have agreed to respond to carrier inquiries on a priority basis. It also provides premium finance companies the ability to search on carrier names or their affiliate underwriting companies.
• AMFpremierGTM or Marketing PartnerAMF (AFM-USA) is a 2025 Premier Partner supporting the ICE annual conference. Premier Partners provide financial and marketing support for the association's events and programs.
• Brennan and ClarkpremierGTM or Marketing PartnerBrennan and Clark is a 2025 Premier Partner supporting the ICE annual conference and provides debt recovery and revenue cycle solutions for commercial Property/Casualty insurance.
• Brown and JosephpremierGTM or Marketing PartnerBrown and Joseph is a 2025 Premier Partner. They are experts in commercial Property/Casualty insurance debt recovery and revenue cycle solutions. They financed the $500 ICE CuBE training incentive award for certification recipients.
• Caine & WeinerpremierGTM or Marketing PartnerCaine & Weiner is a 2025 Premier Partner supporting the ICE annual conference. They are a collections and receivables management company.
• Cisco, Inc.premierGTM or Marketing PartnerCisco, Inc. (specifically Cisco Collect) is a 2025 Premier Partner supporting the ICE annual conference with collections and receivables technology solutions.
• Cab CollectspremierGTM or Marketing PartnerCab Collects is a 2025 Premier Partner supporting the ICE annual conference with collections services.
• GB CollectspremierGTM or Marketing PartnerGB Collects is a 2025 Premier Partner supporting the ICE annual conference with collections services.
• ParagonpartnerGTM or Marketing PartnerParagon is a 2026 Partner level supporter of the ICE annual conference at the Hilton Head event.
• FiservexhibitorGTM or Marketing PartnerFiserv is a 2026 Exhibitor at the ICE annual conference. They provide financial technology solutions including billing and payment processing.
• DebtNextexhibitorTechnology or IntegrationDebtNext is a conference exhibitor that leads discussions on how data is transforming the collection landscape. They presented a webinar on Reporting and Analytics.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• CPCU Society: CPCU Society is a professional membership association for property and casualty insurance professionals, offering designations, continuing education, chapters, and networking — directly comparable to ICE's role for P&C billing and collection professionals.
• Property Casualty Insurers Association of America (PCI): PCI is a US trade association representing property and casualty insurers, providing advocacy, member services, and convening, comparable to ICE in serving P&C carriers through association activities.
• National Association of Professional Insurance Agents (PIA): PIA is a US trade association for independent insurance agents, offering education, advocacy, and member services, comparable to ICE in serving insurance distribution professionals with association programming.
• Independent Insurance Agents & Brokers of America (Big "I"): Big "I" is the largest US association for independent insurance agents and brokers, offering education, advocacy, and conferences — overlapping with ICE's secondary audience of agents, brokers, and MGAs.
• National Association of Mutual Insurance Companies (NAMIC): NAMIC is a US trade association serving mutual and member-owned P&C insurers through advocacy, education, and convening — a direct peer in serving the P&C insurance industry via association programming.

Broad incumbents

• ACA International (Association of Credit and Collection Professionals): ACA International is the broader trade association for the accounts receivable management and debt collection industry. While not P&C-specific, it overlaps with ICE's collections-focused mandate and serves many of the same third-party collection agency partners.

Others

• Risk and Insurance Management Society (RIMS): RIMS is a global association for risk managers and insurance buyers, broader than ICE but addressing the same insurance industry with education, conferences, and member resources.
• National Association of Insurance Commissioners (NAIC): NAIC is the US state-based regulatory body for insurance. While not a membership association like ICE, it shapes the regulatory environment in which ICE's carrier members operate.

Market position

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/insurance-collection-executives

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Insurance Collection Executives (ICE)