Tico Care
Tico Care B.V., founded in 2020 in Amstelveen, Netherlands, is the exclusive Dutch distributor and implementation partner of the Genus Care remote care platform, combining a 7-sensor in-home device with portal and mobile applications for elderly care, mental health organizations, and individual consumers.
- Company typePrivate
- Founded2020
- HeadquartersAmstelveen, Netherlands
- Headcount1–10
- GTM typeB2B and B2C
- OfferingServices
What Tico Care does
Tico Care B.V. is the exclusive Dutch distributor and implementation partner of the Genus Care remote care platform. Founded in 2020 by Marie-Christine Vierhout and headquartered in Amstelveen, Netherlands, the company employs approximately 9 people and serves Dutch healthcare organizations in elderly care and mental health (GGZ), as well as individual consumers via a direct webshop. Its go-to-market combines consultative field sales with tailored enterprise packages and direct-to-consumer e-commerce, complemented since October 2025 by an Ascom channel partnership that integrates Genus into Ascom's Smartsense Platform for the Dutch market.
The Genus Care system centers on the Genus Device — an in-home hardware hub equipped with 7 environmental sensors (light, movement, temperature, humidity, gas, sound, and sleep rhythm) that monitors the living environment 24/7 and triggers alerts on deviations from established patterns. The ecosystem includes the Genus Portal (a web dashboard enabling care professionals to oversee 25–35+ clients, configure alerts, and conduct video calls), the Genus App (iOS/Android for family and informal caregivers), Genus Live Uitzending (simultaneous broadcast messaging), and a Genus Mobile 4G Alarm Button with GPS and fall detection. External sensors (door, refrigerator, additional motion) extend coverage, and automatic 4G failover ensures continuity if WiFi drops. The platform holds ISO 27001:2022, NEN 7510-1:2024+A1:2026, and three Digizo positive assessments, and was validated through a University of Twente research project covering 100+ residents.
Tico Care's business model combines hardware sales (the Genus Device), recurring software subscriptions (Genus Portal and App services on half-year, one-year, or two-year terms with monthly cancellation after the initial contract), and professional services (implementation, project management, training, and helpdesk). Enterprise pricing is custom/tailored; consumer pricing is subscription-based with monthly cancellation. The company also distributes Toertje, a corporate cycling route planner aimed at healthcare workforce vitality. No external funding rounds, parent company, or subsidiary structures are disclosed; Tico Care appears bootstrapped and owner-operated.
Tico Care firmographics
Firmographics- Name
- Tico Care
- Legal name
- Tico Care B.V.
- Website
- https://ticocare.nl
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Tico Care B.V., founded in 2020 in Amstelveen, Netherlands, is the exclusive Dutch distributor and implementation partner of the Genus Care remote care platform, combining a 7-sensor in-home device with portal and mobile applications for elderly care, mental health organizations, and individual consumers.
- Ownership category
- akta.pro rank
Tico Care industry classification
Industry- Product category
- Remote Healthcare Technology
- NAICS
- Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Home Health Care Services (8082)
- akta.pro primary industry
- Smart Home & Assistive Technology Installation for Aging-in-Place (HSABAJAI)
- akta.pro secondary industries
- Care Coordination & Navigation (Multi-Provider) (HLADALAB), Remote Therapeutic Monitoring (RTM) & Digital Rehabilitation Platforms (HLALABAK), Care Navigation & Service Coordination (Medical, Social, Community) (HSABAIAB)
Keywords
Where Tico Care is headquartered
LocationHeadquarters
- HQ city
- Amstelveen
- HQ country
- Netherlands
- HQ region
- Europe
Offices1 record
Markets served
Tico Care business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Marketing or Sales, Operations, Technology or R&D, Infrastructure
Revenue model
- Hardware Sales - Genus Device: Tico Care sells the Genus Device as a physical product to customers (both healthcare organizations and individual consumers). The product can be ordered via the Tico Care website/webshop. Payment is made upon purchase, after which the product is shipped.
- Subscription - Software Services: Use of the Genus software platform (Genus Portal, Genus App, and sensor monitoring services) requires a subscription. Three subscription terms are offered: half-year, one-year, and two-year. For consumers, subscriptions are available with monthly cancellation after the initial contract period. The subscription connects via a license code activated upon first network connection.
- Professional Services - Implementation & Training: Tico Care provides implementation services for healthcare organizations, including project management, training, and onboarding support. The company offers personalized guidance and technical support/helpdesk as part of its service offering. These services are included in tailored packages for healthcare organizations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Subscription with monthly cancellation option for consumers |
| Subscription | Multi-year contract | Multi-year subscription contracts |
| Other | Monthly | Genus Familie - basic consumer package |
| Other | Multi-year contract | Genus Familie & Personenalarmering - consumer package with mobile alarm button |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels10 records
Tico Care product offering
Product offeringCore offering
Tico Care is the exclusive Dutch distributor and implementation partner of the Genus Care remote care platform, combining a hardware device with 7 integrated environmental sensors and a cloud-connected software platform (Genus Portal for professionals and Genus App for family/informal caregivers) to enable remote monitoring, video calling, day-structure support, and lifestyle pattern monitoring for elderly care, mental healthcare (GGZ), and individual consumers in the Netherlands.
Product overview
Tico Care is the exclusive Dutch distributor of Genus Care System, developed by Genus Care B.V. The portfolio centers on the Genus Device (core hardware hub with 7 integrated sensors for 24/7 monitoring of movement, light, temperature, humidity, gas, and sound), complemented by the Genus Portal (web-based dashboard for healthcare professionals), Genus App (free mobile app for families and informal caregivers), and the Genus Mobiele 4G Alarmknop (4G personal emergency button with GPS). Genus Familie targets private consumers while organizational deployments leverage VPT monitoring, Beeldzorg (video care), and Ondersteuning Dagstructuur services. Tico Care also distributes Toertje, a corporate cycling route planner for employee vitality. The Ascom Smartsense Platform integration extends reach into the broader healthcare IT ecosystem.
Differentiator
Problem solved
Functional benefit
Brands
- Genus Care: Digital care platform enabling remote care, video calling, daily structure support, lifestyle monitoring (VPT), and alerting for elderly and healthcare organizations.
- Genus Portal
- Genus App
- Genus Device
- Genus Mobiele 4G Alarmknop
- Toertje
- Genus Live Uitzending
Products and services
- Genus Device In-home hardware hub of the Genus Care system featuring a touchscreen, built-in camera for video calls, and 7 integrated sensors (movement, light, temperature, humidity, gas, sound, sleep patterns) that monitor the living environment 24/7. Includes a contact button for emergencies, automatic 4G failover when WiFi is unavailable, and requires power plus internet connection. Sold to healthcare organizations and individual consumers in the Netherlands.
- Genus Portal Web-based dashboard for healthcare organizations and professionals providing a complete overview of all clients, integration with other systems, direct (video) calling, messaging and reminders, insight into all sensor data, and configurable alerts per client. Enables scalable and efficient remote care delivery.
- Genus App Free smartphone application (iOS and Android) for family, friends, and informal caregivers. Enables video calling, photo sharing, real-time alerts for unexpected patterns and unanswered questions, and monitoring of daily rhythms and living environment. Available for both Android and iOS.
- Genus Mobiele 4G Alarmknop (Mobile 4G Alarm Button) 4G mobile personal emergency button with GPS functionality. Waterproof and shower-safe. Pressing the button sends an SMS with GPS coordinates to designated caregivers. Includes direct speak/listen connection. Includes a working SIM card. Subscription cancelable monthly.
- Genus Familie Consumer-focused product variant targeting private individuals and families. Enables activation of informal care, family, and friends via Genus App; sensor-based insight into daily rhythm and living environment; video calling and photo sharing. Subscription cancelable monthly.
- Beeldzorg (Video Care) Remote visual care service enabling video consultations for medicine and wound checks, sending messages and reminders. Reduces unnecessary physical care visits while maintaining personal contact.
- VPT Leefpatroonmonitoring Volledig Pakket Thuis (VPT) lifestyle pattern monitoring using Genus's 7 sensors to track client daily rhythms and detect deviations in behavior or environment, enabling proactive care intervention.
- Ondersteuning Dagstructuur (Day Structure Support)
Quantifiable outcome
- 93% client acceptance rate
- +3 more outcomes
Companies that use Tico Care
Customer profileNamed customers11 records
Segments4 records
Ideal customer profiles3 records
Tico Care technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability5 records
Feature10 records
Tico Care partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- AscomcoreAscom, a global provider of communication and safety solutions with operations in 18 countries and over 1,300 employees, has entered a strategic partnership with Tico Care. Ascom incorporates Genus Care into its portfolio for the Dutch healthcare market. The partnership is designed to support care organizations in their transition to hybrid care, offering a unique portfolio for both intra- and extramural care. Ascom integrates Genus with its Smartsense Platform. Frank Peek (Country Manager Netherlands, Ascom) and Marie-Christine Vierhout (Owner, Tico Care) publicly announced the partnership.
- Genus Care B.V.coreTico Care is the exclusive implementation partner and distributor of Genus Care in the Netherlands. Genus Care B.V. is the producer of the Genus Device (including software), Genus App, and Genus Mobile 4G Alarm Button, headquartered at Assendorperdijk 1, 8012 EG Zwolle (KvK 70992363). Tico Care handles all sales, implementation, training, and support for the Dutch market.
- Momo MedicalminorTico Care collaborates with Momo Medical for faster implementations of care technology. The collaboration was highlighted as part of Tico Care's key milestones over its first 5 years. Momo Medical and Tico Care appeared together on the Zorgklank podcast to discuss entrepreneurship in healthcare technology.
- Universiteit TwenteminorUniversity of Twente conducted a research project in Velp, financed by European subsidy, to validate Genus Care with over 100 residents in collaboration with care organization Innoforte. This research formed the basis for Tico Care's growth as a provider of Genus Care and implementation partner.
- InnoforteminorInnoforte is a care organization that collaborated with Tico Care and the University of Twente on the Velp research project, developing a complete portal for video care and lifestyle data. This partnership validated Genus Care's value and provided the foundation for Tico Care's market entry.
- IP-Connected B.V.minorTico Care supplies Genus Care to the Ons Dorpje Overeind ecological living project in Schalkwijk via IP-Connected B.V. Genus Care is used in the guest house for alerting and low-threshold contact with family and relatives.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
Tico Care competitors and assessment
Company assessmentEmerging players
- Just Checking: UK-based activity-monitoring system for older adults and people with dementia, using passive sensors to track daily patterns. Comparable as a niche passive-monitoring platform sold to care providers and families.
- Canary Care: UK passive home-monitoring system using door, motion, and environmental sensors to support independent living. Comparable as an emerging sensor-based aging-in-place offering in adjacent EU geographies.
Broad incumbents
- Ascom: Global healthcare communications and safety-solutions provider operating in 18 countries. As Tico Care's strategic partner integrating Genus Care into its Smartsense Platform, Ascom is both an enabler and a broader incumbent with overlapping remote-care capabilities.
- Tunstall Healthcare: Established European telecare and remote-care platform provider with a broad portfolio of alarm, sensor, and monitoring solutions. Comparable as a larger incumbent serving elderly care and housing providers across multiple EU markets.
- Philips: Global health technology incumbent with CareSensus and HealthSuite digital-care offerings for elderly and chronic-care populations. Comparable as a larger portfolio player serving the same Dutch and European care-organization customers.
Direct peers
- Sensara: Netherlands/Belgium-based provider of lifestyle and activity-monitoring sensors for elderly living at home. Directly comparable as a passive sensor platform sold to care organizations and families for aging-in-place use cases.
- Momo Medical: Dutch sensor-based care technology provider focused on bed and movement monitoring for elderly and care organizations. Momo Medical is explicitly named as a Tico Care collaboration partner, addresses the same Dutch care-organization buyer, and competes in the same remote-monitoring category.
- Verklizan: Netherlands-based telecare platform provider offering alarm and remote-monitoring services to care organizations. Direct comparable on Dutch-market telecare software and care-organization GTM.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Tico Care social profiles
Digital presenceTico Care compliance and trust
Trust signalCompliance6 records
Tico Care financial estimates
Financial estimateRevenue estimate
Valuation estimate
Tico Care leadership team
Management profileNumber of profiles
Profiles1 record
Tico Care funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Tico Care M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Tico Care
What does Tico Care do?
Tico Care is the exclusive Dutch distributor and implementation partner of the Genus Care remote care platform, combining a hardware device with 7 integrated environmental sensors and a cloud-connected software platform (Genus Portal for professionals and Genus App for family/informal caregivers) to enable remote monitoring, video calling, day-structure support, and lifestyle pattern monitoring for elderly care, mental healthcare (GGZ), and individual consumers in the Netherlands.
Is Tico Care a public or private company?
Tico Care is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Tico Care founded?
Tico Care was founded in 2020. It employs 1 to 10 people.
Where is Tico Care based?
Tico Care is headquartered in Amstelveen, Netherlands, in the Europe region.
How does Tico Care make money?
Three revenue lines are on record. Hardware Sales - Genus Device is the primary driver. The others are subscription - Software Services and professional Services - Implementation & Training.
Who are Tico Care's main competitors?
Emerging players on record are Just Checking and Canary Care. Broad incumbents are Ascom, Tunstall Healthcare and Philips. Direct peers are Sensara, Momo Medical and Verklizan.
Does Tico Care have an API?
No public API is recorded for Tico Care.
What industry is Tico Care in?
Tico Care's product category is Remote Healthcare Technology. Its primary akta.pro industry code is HSABAJAI, Smart Home & Assistive Technology Installation for Aging-in-Place, with a secondary code of HLADALAB, Care Coordination & Navigation (Multi-Provider). Its NAICS code is 624120 and its SIC code is 8082.