Trident Communications Inc.

What Trident Communications Inc. does

Trident Communications, Inc. is a privately held, veteran-owned telecommunications services company founded in 1994 and headquartered in North Charleston, South Carolina. The company provides managed voice, data, and cable infrastructure services to small and medium-sized businesses across South Carolina, with extensions into North Carolina and Georgia. Its core product, Carolina Business Phones (launched 2015), offers hosted VoIP, hosted PBX, and Unified Communications as a Service (UCaaS), supported by Voice Solutions (business phone systems and troubleshooting), Network Solutions (Cable/DSL/Fiber internet, MPLS/T1 data circuits, routers, firewalls, switches), and Cable Infrastructure services (CAT5e/CAT6/CAT7, fiber optic, and coaxial structured cabling with testing and certification). The technology stack is built on standard VoIP/SIP protocols and cloud-hosted PBX, delivered through a mobile field-service model in which technicians travel to customer sites for installation, configuration, and maintenance. A web-based customer portal handles account management, billing, and 911 registration.

The business generates revenue through a mix of recurring monthly subscriptions for voice and network services, one-time project-based fees for cabling installations, and professional services fees from subcontracting arrangements with national companies needing on-site technical support in the Carolinas. Pricing is quote-based with subscription tiers carrying a fair-use cap of 1,250 minutes per seat per month and overage charges of 3.9 cents per minute. Go-to-market is sales-led and direct, combining phone outreach, online contact forms, blog-driven SEO, BBB accreditation, and a small social media presence on Facebook and LinkedIn. Trident is owner-operated with approximately 5 employees, led by President/Operations Manager Kevin Smith (US Marine Corps veteran with 40+ years telecom experience), Business Manager Beth Smith, and Technician Mike Fisher (23 years in low-voltage systems). The company carries no disclosed funding, no patents, no third-party certifications beyond BBB accreditation, and no AI/ML capabilities or developer API.

Name

Trident Communications Inc.

Legal name

Trident Communications, Inc.

Website

https://tridentcommunicationsinc.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1–10 employees

Short description

Trident Communications is a veteran-owned, privately held telecom services provider founded in 1994 in South Carolina, offering hosted VoIP, UCaaS, network connectivity, and structured cabling to small and medium businesses across SC, NC, and GA.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111)

SIC

Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE)

Keywords

• Business telecommunications services
• Hosted VoIP solutions
• Unified communications services
• Structured cabling installation
• Business phone systems

Headquarters

HQ city

North Charleston

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Voice Solutions: Business phone systems, telecom troubleshooting, VoIP services, and unified communications. Revenue generated through service fees, equipment sales, and carrier services management.
2. Network Solutions: Internet service (Cable, DSL, Fiber), data circuits (MPLS/T1), routers, firewalls, switches, and network assessments. Monthly service fees for connectivity and equipment.
3. Cable Infrastructure: Structured cabling installation including CAT5e/6/7, fiber optic, coaxial wiring for new construction or existing facility upgrades. One-time project-based revenue.
4. Subcontracting Services: Provides technicians as boots on the ground for national companies managing customer locations in South Carolina. Services include phone systems, network equipment, circuit turn-ups, configuration changes, and wiring. Offers normal and emergency response (within 4 hours).

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Trident Communications, Inc. is a veteran-owned managed telecommunications services provider that delivers hosted VoIP/UCaaS (Carolina Business Phones), business phone systems and telecom troubleshooting, internet/WAN connectivity (Cable, DSL, Fiber, MPLS/T1), and structured cabling infrastructure (CAT5e/6/7, fiber, coaxial) for small and medium businesses. The company operates a mobile service model in which technicians travel to customer sites for installations, remodels, and configuration, and also offers technical subcontracting to national companies with locations in South Carolina.

Product overview

Trident Communications Inc. is a veteran-owned telecommunications company offering a suite of managed services centered around voice and data networking. The core offering is the Carolina Business Phones platform (VoIP/hosted PBX since 2015), supplemented by Voice Solutions (business phone systems and troubleshooting), Network Solutions (internet connectivity via Cable/DSL/Fiber, MPLS/T1 circuits, routers/firewalls/switches), Cable Infrastructure (structured cabling with CAT5e-CAT7, fiber optic, and coax), and subcontracting services. The company operates a Customer Portal for account management. These products function together as an end-to-end telecommunications solution for small and medium businesses in South Carolina and surrounding southeastern states.

Differentiator

Problem solved

Functional benefit

Brands

• Carolina Business Phones: State-of-the-art hosted phone and VoIP services launched in 2015 to serve organizations throughout the Carolinas, providing hosted PBX and unified communications solutions.

Products and services

• Carolina Business Phones State-of-the-art hosted VoIP phone service providing hosted PBX and unified communications for organizations of one to 50+ users throughout the Carolinas; the branded face of Trident's core voice offering.
• Voice Solutions Business phone systems, telecom troubleshooting, Voice over IP (VoIP) services, and unified communications for small and medium organizations.
• Unified Communications (UCaaS) Unified Communications as a Service enabling seamless collaboration across devices and locations, supporting remote work transitions and mobile workforce management.
• Network Solutions Internet connectivity services including Cable, DSL, and Fiber; data circuits (MPLS/T1); network assessment; routers, firewalls, and switches for small and medium businesses.
• Cable Infrastructure Structured cabling installation including CAT5e, CAT6, CAT7, fiber optic, and coaxial wiring with testing, certification, cable abatement, and demarc extensions for new construction or existing facility upgrades.
• Subcontract Services Technical subcontracting services providing technicians for phone systems, network equipment, circuit turn-ups, configuration changes, and copper/fiber/coaxial wiring at customer sites in South Carolina, with normal and emergency response (within 4 hours).

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators3 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• Nextiva: UCaaS provider focused primarily on SMBs with bundled voice, collaboration, and contact center offerings. Closely comparable to Trident's Carolina Business Phones in target customer (1–50+ users), subscription model, and hosted PBX positioning.
• Sangoma Technologies: Provider of UCaaS, PBX, and SIP trunking services targeted at SMBs and channel partners. Comparable to Trident's hosted PBX/UCaaS and SIP-based voice offering for the same small-business buyer.
• Ooma: SMB-focused cloud communications and UCaaS company offering hosted VoIP, internet, and security bundles. Comparable to Trident in serving small businesses with subscription voice services and recurring monthly billing.

Broad incumbents

• Vonage (Ericsson): Cloud communications provider (now part of Ericsson) offering UCaaS/CCaaS to SMB and mid-market. Comparable to Trident as a hosted VoIP competitor in the same SMB buyer profile.
• RingCentral: Largest pure-play UCaaS vendor serving SMB through enterprise with cloud voice, contact center, and video. Comparable as the dominant SaaS competitor that Trident's hosted PBX offering effectively resells or competes against.
• Spectrum Business (Charter): Charter's SMB division offering internet, voice, and managed connectivity in the Carolinas and broader Southeast. Comparable to Trident's Network Solutions + Voice Solutions bundled offering for SMB customers.
• AT&T Business: Enterprise/SMB telecom and managed services division of AT&T delivering voice, networking, and connectivity. Comparable to Trident as a large incumbent whose SMB voice and network products Trident competes with or subcontracts for.
• Comcast Business: Business services arm of Comcast delivering internet, voice, and managed services to SMBs across the Southeast. Comparable to Trident as a competing provider of bundled connectivity + hosted voice to SMB accounts in overlapping geographies.

Regional players

• TDS Telecom: Regional incumbent telecom operator providing voice, broadband, and managed services to SMBs across the Southeast and Midwest. Comparable to Trident in delivering bundled telecom services to small and mid-sized businesses in regional markets.
• Cox Business: Business services division of Cox Communications serving SMBs in the Southeast (including SC) with voice, internet, and managed services. Direct geographic overlap with Trident and a comparable bundled SMB voice+connectivity offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/TriComInc1994
• LinkedInlinkedin.com/company/trident-communications-inc-

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Trident Communications Inc.