true label pharmacy

What true label pharmacy does

True Label Pharmacy Sdn. Bhd. is a privately held pharmacy retail and medical-supply distribution business founded in 2008 by certified pharmacist Vincent Yii and headquartered in Miri, Sarawak, Malaysia. The company operates five physical retail branches across Miri (Bulatan Commercial Centre, Permyjaya, Luak Bay, Times Square, and Pelita), serving walk-in consumers with prescription medicines, over-the-counter health products, medical equipment, nutritional supplements, and skincare, complemented by free health screenings (blood pressure, blood glucose, uric acid, cholesterol) and body-composition analysis.

Beyond retail, since 2012 the company has run a wholesale distribution arm supplying medicines, medical equipment, and nutritional supplements to clinics, hospitals, other pharmacies, and licensed companies across East Malaysia (Sabah and Sarawak) and Brunei, with dedicated ordering channels for healthcare buyers versus non-pharmaceutical corporate customers (oil and gas, estate/plantation operators). Its medical equipment portfolio spans AEDs (Zoll AED Plus Kit, HeartSine SAM AED 350P), ECG machines (COMEN CM300, EDAN SE-3), alternating pressure mattresses, stretchers and immobilization devices, oxygen and resuscitation kits, and drug/alcohol testing equipment, supplemented by branded nutritional supplements (BioFizz line, TigRex, Omega-3, 3x Stem Cell Collagen Drink) and MedSkin skincare.

The business runs on a dual retail/wholesale revenue model with a WordPress/WooCommerce e-commerce storefront for catalog browsing and inquiries, WhatsApp and email ordering, and separate Facebook presence. The company is founder-owned with no disclosed institutional investors, no subsidiaries, no M&A activity, and a stated headcount of approximately 7 employees, indicating a lean operating structure relative to its five-branch physical footprint and cross-border wholesale territory.

Name

true label pharmacy

Legal name

True Label Pharmacy Sdn. Bhd.

Website

https://truelabelpharmacy.com.my

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

1–10 employees

Short description

True Label Pharmacy is a privately held, founder-led retail pharmacy and medical-supply distributor operating five branches in Miri, Sarawak, and wholesaling medicines, medical equipment, and nutritional supplements to healthcare and industrial customers across East Malaysia and Brunei.

Ownership category

akta.pro rank

Product category

Retail Pharmacy

NAICS

Pharmacies and Drug Retailers (456110), Drugs and Druggists' Sundries Merchant Wholesalers (424210)

SIC

Retail-Drug Stores And Proprietary Stores (5912), Wholesale-Drugs, Proprietaries & Druggists' Sundries (5122)

akta.pro primary industry

Health & Pharmacy Omnichannel (CRAFAEAK)

akta.pro secondary industries

Retail Pharmacy Supply Wholesalers (HLAIAJAE), Pharmacy Front-End & Sundries Distribution (Health & Wellness, Personal Care, Convenience) (CRAOAHAG)

Keywords

• Retail pharmacy
• Medical equipment
• Wholesale distribution
• Nutritional supplements
• Health consultations

Headquarters

HQ city

Miri

HQ country

Malaysia

HQ region

Asia

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Retail Pharmacy Sales: Retail sales of medicines, medical equipment, and health/beauty products through 5 physical pharmacy branches in Miri, Sarawak.
2. Wholesale Distribution: Wholesale distribution of medicine, medical equipment, and nutritional supplements to clinics, pharmacies, hospitals, and licensed companies across East Malaysia (Sabah and Sarawak) and Brunei, started in 2012.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

True Label Pharmacy operates a retail pharmacy and wholesale distribution business from Miri, Sarawak, Malaysia. It sells medicines, medical equipment (AEDs, ECG machines, stretchers, oxygen/resuscitation devices, drug testing kits), nutritional supplements, and skincare products through five retail branches. It also wholesale-distributes medical equipment and supplements to clinics, hospitals, pharmacies, and licensed companies across East Malaysia and Brunei.

Product overview

True Label Pharmacy operates a pharmacy retail and wholesale business in Miri, Sarawak, Malaysia, offering a diverse portfolio of medical equipment and nutritional/health supplements. Its medical equipment portfolio is organized into four main sub-categories: (1) Emergency & Life-Saving Equipment including AEDs (Zoll AED Plus Kit, HeartSine SAM AED 350P) and ECG machines (COMEN CM300, EDAN SE-3); (2) Patient Care & Monitoring including alternating pressure ripple mattresses for pressure ulcer prevention (RECOVA A50 Tubular, RECOVA A25 Bubble) and drug/alcohol testing kits; (3) Emergency Transport & Rescue including a full line of stretchers (ambulance, spine, scoop, basket, rescue, and foldable types), head immobilizers, cervical collars, traction/malleable/air cushion/frac-care splints, manual suction pumps, and oxygen/resuscitation equipment (CPR masks, resuscitator kits, oxygen therapy sets); and (4) CPR Training Equipment including manikin face shields. Complementing the equipment line, True Label Pharmacy distributes branded nutritional supplements including BioFizz products (Arthroflex, Nutriit 365, Red Yeast Rice), GoGo Grain, TigRex, ProIM & ProGI, Omega-3, Soupea, U-Cranberry, UtWELL, and 3x Stem Cell Collagen Drink, as well as Eldon MedSkin 3in1 skincare products (face and body wash, intensive cream, intensive lotion) and COLLAWELL collagen supplements. The company operates multiple retail branches in Miri and also serves the wholesale market within East Malaysia (Sabah and Sarawak) and Brunei.

Differentiator

Problem solved

Functional benefit

Products and services

• Zoll AED Plus Kit Automated external defibrillator with real-time CPR feedback and coaching, semi-automatic and automatic shock options, visual/audio prompts, IP55 dust and water protection, includes batteries, pads, soft carry case, CPR-D Padz sensor and 5-year warranty.
• HeartSine SAM AED 350P Compact lightweight automated external defibrillator with IP56 rating, SCOPE biphasic technology and Pad-Pak cartridge combining battery and electrode pads with a single 4-year expiration, backed by an 8-year manufacturer warranty.
• COMEN CM300 ECG Machine Compact 3-channel resting ECG monitor with high-resolution LCD, integrated 80mm thermal printer, 12-lead simultaneous acquisition, automatic ECG measurement and interpretation, USB data import/output and internal storage for up to 150 ECG recordings.
• EDAN SE-3 Channel ECG High-quality 3-channel ECG unit with compact foldable design, 12-lead simultaneous acquisition, SEMIP algorithm for automatic measurements, built-in high-resolution thermal printer, LAN connectivity and optional PC-based Smart ECG Viewer software.
• RECOVA Alternating Pressure Ripple Mattress A50 Tubular 4-inch overlay alternating pressure mattress with tubular cells for prevention and treatment of pressure ulcers in low-to-medium-risk patients, adjustable pressure pump, nylon/PU vapor-permeable cover, pillow function for head section, supports up to 140 kg.
• RECOVA Alternating Pressure Ripple Mattress A25 Bubble 2.5-inch bubble cell alternating pressure pad overlay for prevention and treatment of low-risk pressure ulcers, medical-grade PVC pad, pressure-adjustable pump, anti-sliding extension flaps, maximum patient weight 100 kg.
• Drug Test Dip Card One-step urine drug test dip card for on-the-spot screening of 5 commonly abused drugs in Malaysia — THC (Marijuana), Ketamine, Amphetamine, Opiates and Methamphetamine — requiring no equipment or reagents.
• Multiple-panel Drugs of Abuse Cup Test Fully integrated urine drug test cups for screening of up to 12 different drugs of abuse, available in 4, 5, 10 and 12 panel configurations for workplace pre-employment, random and post-accident testing.
• Alcometer SSD Alcom alcohol breathalyzer using fuel cell sensor technology with ±0.005% BAC accuracy at 0.050% BAC, detection range 0.000–0.400% BAC, calibration every 6 months or 500 uses, 1-year warranty.
• Paraguard Excel Rescue Stretcher (By Ferno) NATO-approved compact rescue stretcher for horizontal and vertical lifting in confined spaces, building collapses and industrial incidents, centre unlocks and bends mechanism, non-slip forehead strap, wipe-clean infection control flaps, maximum load 136 kg.
• Ambulance Stretcher High-strength aluminium alloy ambulance cot with waterproof foamed cushion, mechanically controlled folding legs, gas spring adjustment, converts to wheelchair mode, load capacity 159 kg, self-weight 39 kg.
• Aluminium Folding Spine Stretcher (W/3 straps) High-strength aluminium alloy spine stretcher for fractured and spinal injury patients, compatible with head immobilizers, unfolds to 185 x 52 x 5 cm, folds to 93 x 52 x 6 cm, supports 159 kg, weighs 3 kg.
• Aluminium Folding Scoop Stretcher (W/3 straps) High-strength aluminium alloy scoop stretcher for transferring serious fracture patients, extends to 214 cm, folds to 167 x 42 x 7 cm, supports up to 167 kg, weighs 8 kg, compatible with head immobilizers.
• Basket Stretcher (w/ 4 point bridle sling 2-piece) Rugged basket stretcher for mountain, sea and air rescue environments, durable and fire-resistant, splits into two parts for easy storage, includes foot-paddle, 4 safety straps, mattress and 4-point bridle sling for helicopter lifting, 272 kg capacity.
• Double Fold Stretcher (W/ sewn 2 straps) Lightweight aluminium alloy foldable stretcher with durable waterproof PVC-coated nylon canvas in orange, weighs 5.8 kg, unfolds to 221 x 53 x 15 cm, folds to 110 x 18 x 11 cm, comes with sewn carrying straps and carry bag.
• Single Fold Stretcher (W/sewn 2 straps) Aluminium alloy single-fold stretcher with waterproof PVC-coated nylon canvas in orange, weighs 5 kg, unfolds to 221 x 10 x 15 cm.
• Spine Board (W/3 straps) High-density polyethylene spine board with X-ray translucency, 45 kg floatation capacity, compatible with head immobilizers and spider straps, weighs 7.5 kg, measures 184 x 45 x 7 cm.
• Manual Suction Pump One-hand-operated portable hand-powered suction pump requiring no batteries or electricity, includes suction pump, 200 ml canister with filter, soft cannula and a carrying pouch.
• Silicone Resuscitator Kit Complete silicone resuscitator kit in adult, child and infant sizes, includes resuscitator bag, pop-off valve, reservoir valve, reservoir bag, airway devices and oxygen tubing in a hard carrying case.
• Portable Resuscitator Complete portable oxygen resuscitation kit in a buoyant high-density polyethylene case, includes EMT Resuscitator, Oxygen Regulator, Reusable Aspirator, adult and child airways, oxygen masks, holds D or Jumbo D oxygen cylinders, weighs approximately 7.7–8.6 kg.
• Oxygen Therapy Set Complete oxygen therapy set with seamless steel 10-litre cylinder, regulator, pressure gauge, flow meter, humidifier, nasal cannula and trolley, 1500-litre capacity, 250-minute duration, weighs 16.5 kg.
• Emergency Oxygen Set (1.9L) Compact emergency oxygen set with 1.9-litre aluminium cylinder, regulator, pressure gauge, oxygen tubing, mask and nasal cannula in a carry bag, 250-litre capacity, 40-minute duration, weighs 2.7 kg.
• CPR Pocket Mask Pocket CPR mask with one-way valve and filter for safe ventilation and user protection, kit includes mask, gloves, alcohol pads, user manual and a hard case.
• CPR Manikin Face Shields CPR training manikin face shields sold in rolls of 36 pieces for hygiene during CPR training exercises.
• Traction Splint Adult and pediatric traction splint with adjustable aluminium body and automatic traction mechanism, relieves tissue pressure on fractured legs to prevent haemorrhage, shock and secondary nerve or vascular damage, includes a carrying case.
• Malleable Splint Soft aluminium and foam splint that becomes rigid when folded into a structural bend, available in PM-01-SR (0.11m x 1m) and PM-01-SP (0.11m x 0.475m) sizes, X-ray penetrable and suitable for legs, forearms and humerus support.
• Frac-Care Splint Versatile 6-size limb splint kit with adult and child arm, leg and shoulder immobilizers, X-ray translucent and MRI compatible, includes 3 leg sets, 3 arm/shoulder sets, straps and a carrying bag, weighing 1.5 kg.

Named customers6 records

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered minor.

• Aegis HealthminorOthersListed as a partner brand/logo on the True Label Pharmacy website. Aegis Health (aegishealth.com.my) appears to be a health-related brand partnership or product distribution relationship.
• Maxenta PlusminorOthersListed as a partner brand/logo on the True Label Pharmacy website. Maxenta Plus (maxentaplus.com) appears to be a health or dental-related brand partnership.
• Bio FizzminorOthersListed as a partner brand/logo on the True Label Pharmacy website. Bio Fizz is a nutritional supplement brand (appears to be a house or exclusive brand) with products including Biofizz Arthroflex, BioFizz Nutriit 365, and BioFizz Red Yeast Rice sold through True Label Pharmacy.

Scale indicators2 records

Recent moves9 records

Expansion highlights4 records

Broad incumbents

• Watsons Malaysia: Watsons is a leading health and beauty chain in Malaysia (part of A.S. Watson Group) with extensive retail and online presence. Comparable as a pharmacy/OTC and wellness retailer serving Malaysian consumers with pharmacist services and supplements, though at much larger scale and broader assortment.
• Zuellig Pharma Asia Pacific: Zuellig Pharma is one of the largest pharmaceutical distributors in Asia, operating across Malaysia and the broader region. Comparable to True Label's wholesale distribution arm in East Malaysia and Brunei, though at vastly greater scale and as a B2B-only operator.
• Guardian Malaysia: Guardian is a large regional health and beauty retail chain (part of Hong Kong-based Dairy Farm Group) with hundreds of Malaysian outlets. Comparable to True Label as a health-and-wellness retailer with pharmacy counters, though Guardian's assortment is broader (beauty, GM) and its scale is substantially larger.
• DKSH Malaysia (Healthcare): DKSH is a major market expansion services company with a healthcare distribution business in Malaysia serving hospitals, clinics, and pharmacies. Comparable to True Label's wholesale function distributing medical products to healthcare buyers in Malaysia, though DKSH operates nationally with institutional scale.

Direct peers

• AA Pharmacy: AA Pharmacy is a long-standing Malaysian independent pharmacy chain with branches in multiple states. Comparable to True Label as a pharmacist-led retail pharmacy chain operating outside the major national chains, particularly in regional Malaysian cities.
• Big Pharmacy: Big Pharmacy operates a network of community pharmacies across Malaysia with a focus on health, wellness, and personal care products. Comparable as a multi-branch Malaysian retail pharmacy with health-screening and supplement offerings overlapping True Label's assortment.
• Caring Pharmacy: Caring Pharmacy is a major Malaysian pharmacy chain with hundreds of outlets and an established e-commerce store. Directly comparable to True Label as a multi-branch retail pharmacy operator offering OTC, supplements, and health services to Malaysian consumers.
• Alpro Pharmacy: Alpro Pharmacy is a large Malaysian community pharmacy chain with multi-city branches plus online pharmacy and pharmacist consultation services. Directly comparable to True Label as a retail pharmacy serving walk-in consumers with professional pharmacist-led services, though at materially larger scale.
• Multicare Health Pharmacy: Multicare Health Pharmacy is a community pharmacy chain operating across East Malaysia (Sarawak) and other states. Highly comparable to True Label as a regional retail pharmacy with pharmacist-led services in the same Sarawak market.

Emerging players

• Healthlane Family Pharmacy: Healthlane Family Pharmacy is a growing Malaysian community pharmacy chain emphasizing family health services. Comparable to True Label as a pharmacist-led retail pharmacy with health-screening and consultation services, though at an earlier expansion stage and with a different geographic focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/True-Label-Pharmacy-Sdn-Bhd-112571075477601
• LinkedInlinkedin.com/company/true-label-pharmacy

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about true label pharmacy