What Underwood Surgery does

Underwood Surgery is an NHS General Practice serving approximately 11,000 registered patients in Cheltenham, Gloucestershire, United Kingdom. Founded in 1947 by Dr Underwood, the practice operates from a main site at 139 St George's Road (since 1976) and a branch at Park Campus serving University of Gloucestershire students, both within the Cheltenham Central Primary Care Network alongside four other practices. Service scope spans standard NHS primary care: appointments, repeat prescriptions via Electronic Prescription Service, test results, sick notes, vaccinations, screening programmes (cervical, breast, bowel, AAA), chronic disease clinics (asthma, COPD, diabetes, vascular), family planning including coil fitting and implants, minor surgery, maternity care, travel health, and mental health support.

The practice is a non-corporate partnership holding a Personal Medical Services (PMS) contract with Gloucestershire Integrated Care Board. It is a training practice and operates with 8 GPs (4 partners and 4 salaried/assistant GPs), practice nurses, a healthcare assistant, a nurse associate, and a practice manager (Fred Whalley). Technology is built entirely on NHS-standard infrastructure: TPP SystmOne as the core electronic patient record, with NHS App and SystmOnline for patient self-service, AccuRx for messaging and video consultations, GP Connect for cross-setting interoperability, Summary Care Record and JUYI for shared care records, and the Electronic Prescription Service linking nominated pharmacies. No proprietary technology or AI capability is evidenced.

Revenue is generated solely through the NHS PMS contract — capitation payments per registered patient, Quality and Outcomes Framework achievement payments, enhanced services income, and premises reimbursement — making the practice fully dependent on a single payer. Services are free at the point of use to registered patients, with no consumer pricing. The practice carries no external funding, has no parent company, and conducts no M&A activity. Distribution channels include NHS GP registration, the NHS App/SystmOnline self-service, phone/in-person reception, and PCN-wide enhanced access appointments. The company holds no patents, trademarks, or notable proprietary IP beyond standard NHS digital integrations.

Name

Underwood Surgery

Legal name

Underwood Surgery

Website

https://underwoodsurgery.co.uk

Company type

Private

Founded year

1947

Operating status

Operating

Headcount range

1–10 employees

Short description

Underwood Surgery is an NHS GP practice in Cheltenham, UK, founded 1947, serving approximately 11,000 registered patients with primary care services delivered via a PMS contract with Gloucestershire Integrated Care Board. It operates two sites including a university student branch and participates in the Cheltenham Central Primary Care Network.

Ownership category

akta.pro rank

Headquarters

HQ city

Cheltenham

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. NHS General Medical Services Contract: Underwood Surgery receives funding from Gloucestershire Integrated Care Board according to its contractual obligations in exchange for providing NHS services to registered patients. The practice has a Personal Medical Services contract with the ICB. Income includes capitation payments, Quality and Outcomes Framework (QOF) payments, enhanced services payments, and premises funding.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Underwood Surgery is an NHS general practitioner (GP) practice delivering primary healthcare services to approximately 11,000 registered patients in Cheltenham, Gloucestershire. The practice provides routine and urgent GP appointments, repeat prescriptions, vaccinations, screening programs, chronic disease management clinics, maternity care, minor surgery, contraception services, and referrals to specialist care. It operates from a main surgery on St George's Road and a satellite branch at the University of Gloucestershire's Park Campus.

Product overview

Underwood Surgery is an NHS GP surgery in Cheltenham providing comprehensive primary healthcare services to approximately 11,000 patients. The practice operates as a single-location primary care service with a branch at Park Campus for University of Gloucestershire students. Services include appointments, prescriptions, vaccinations, test results, specialist clinics (asthma, COPD, diabetes, vascular), minor surgery, maternity care, and enhanced access appointments. Online services are delivered through NHS App and SystmOnline integrations, with additional functionality via practice-specific online forms for administrative tasks.

Differentiator

Problem solved

Functional benefit

Products and services

• GP Appointments

Named customers1 record

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature3 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Silicon PracticecoreTechnology or IntegrationWebsite provider and developer for underwoodsurgery.co.uk. Committed to making the website accessible in accordance with Public Sector Bodies Accessibility Regulations 2018.
• TPP (SystmOne)coreTechnology or IntegrationElectronic patient record database system. Medical records are processed and maintained through SystmOne, with closed records archived by NHS England through PCSE.
• NHScoreTechnology or IntegrationNHS App integration for booking appointments, ordering prescriptions, and accessing healthcare services. Also GP Connect for interoperability with other NHS services.
• AccuRxcoreTechnology or IntegrationMessaging service used for appointment reminders, test results, campaign messages, and direct patient communications. Also used for video consultations and clinical photography.
• Gloucestershire Integrated Care BoardcoreOthersNHS Gloucestershire ICB is responsible for planning and buying services to meet health needs of local people. Holds the PMS contract with Underwood Surgery.
• Cheltenham Central Primary Care NetworkcoreStrategic or Co-development PartnerPCN includes Berkeley Place Surgery, Overton Park Surgery, Royal Crescent Surgery, Underwood Surgery, and Yorkleigh Surgery. Provides enhanced access appointments and shared specialist clinics.
• Gloucestershire Hospitals NHS Foundation TrustcoreStrategic or Co-development PartnerSecondary care provider for hospital services, referrals, and sharing of patient information for direct care purposes.
• Gloucestershire Health & Care NHS Foundation TrustcoreStrategic or Co-development PartnerCommunity healthcare provider working with the practice for direct care and shared care records through JUYI system.
• South Western Ambulance Service NHS Foundation TrustminorStrategic or Co-development PartnerAmbulance service provider for emergency transport and urgent care needs.
• NHS 111coreStrategic or Co-development PartnerOut of hours medical advice service. Patients are directed to NHS 111 when the surgery is closed.
• Central Cheltenham PCN Social PrescribersminorStrategic or Co-development PartnerSocial prescribers employed by the PCN have access to medical records to provide support to patients with social care needs.

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Others

• Doccla: UK virtual ward and remote patient monitoring provider working with the NHS. Comparable to Underwood as an NHS-integrated digital health provider, but focused on remote monitoring rather than GP consultations.

Broad incumbents

• Circle Health Group: UK private healthcare operator running hospitals and NHS services. Comparable to Underwood as a UK healthcare provider with NHS contract exposure, though operating primarily in secondary/private care rather than general practice.
• Practice Plus Group: UK healthcare provider offering NHS primary care, urgent care, and secondary care services. Comparable to Underwood in delivering NHS primary care under contract, though operating across a broader portfolio of healthcare services.
• Spire Healthcare: UK private hospital group with NHS contract activity. Comparable to Underwood only loosely as a UK healthcare operator with NHS commissioning exposure; differs sharply in scale and service mix.

Direct peers

• Modality Partnership: One of the largest NHS GP super-partnerships in England, operating multiple GP sites under a single partnership. Directly comparable to Underwood as a multi-site, multi-GP NHS primary care provider delivering capitation-funded services with PCN integration.
• Haxby Group: Yorkshire-based NHS GP super-practice operating across multiple sites. Comparable to Underwood as a partnership-structured NHS primary care provider with PCN participation and a similar mix of standard and enhanced services.
• Operose Health: Large UK NHS GP group (formerly The Practice Group) operating numerous GP practices under PMS/GMS contracts. Comparable as a multi-site NHS primary care operator dependent on ICB contracts, though at significantly greater scale than Underwood.

Emerging players

• Livi (UK): Digital-first NHS GP service offering video consultations via NHS App integration. Comparable to Underwood as a UK primary care provider using NHS digital platforms, though operating through a digital-first rather than physical-site model.
• Push Doctor: UK digital GP platform offering remote NHS and private consultations. Comparable to Underwood in the UK primary care space, particularly around NHS App integration and patient access, but competing via video rather than in-person appointments.
• eMed (formerly Babylon Health UK): Digital-first primary care provider offering NHS-registered GP services (formerly GP at Hand). Comparable to Underwood as a UK primary care operator dependent on NHS contracts and patient registration, but operating digitally at national scale rather than within a single catchment.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/UnderwoodSurg
• Facebookfacebook.com/UnderwoodSurgery
• LinkedInlinkedin.com/company/underwood-surgery

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles18 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Underwood Surgery