VIDHELP ID

What VIDHELP ID does

VIDHELP ID (operating as VidHelp / Vidhelp.id) is an Indonesian live shopping agency headquartered in Jakarta that helps UMKM (small and medium enterprises) and larger companies run managed livestream commerce operations on TikTok Shop and Shopee. Founded in 2020 (per firmographics data) with a current headcount of approximately 26 employees, the company positions itself as a "Top 3 MITRA" with both TikTokShop and Shopee, granting it preferential channel partner status within Indonesia's two dominant live commerce platforms.

The company sells a bundled service stack delivered through a sales-led, consultation-driven GTM motion. Core offerings include (1) Liveshop Tiktok & Shopee — end-to-end management of interactive livestream sales sessions, including planning, production, and 24-hour flagship programs; (2) Management Konten — concept development, video production, scheduled upload, and monthly performance reporting for TikTok content; and (3) Manajemen KOL — coordination of Key Opinion Leader and influencer collaborations to extend reach and brand awareness. Underlying technology is operational rather than proprietary: the agency runs livestream productions and uploads content through the native TikTok and Shopee platforms rather than via custom-built infrastructure.

VidHelp monetizes through professional services fees — agency commissions and service packages. The publicly disclosed UMKM package is priced at Rp 100,000 (~USD 6) per hour, a low-friction entry SKU aimed at long-tail small merchants, while enterprise clients likely pay higher retainers. The company claims partners accumulate approximately USD 300K–500K per month and over USD 3M cumulatively through its livestream programs, with tens of millions of views and millions of new followers generated for clients. Customer acquisition flows primarily through TikTok organic content, Shopee marketplace presence, and direct consultation requests via the website and WhatsApp ("Hubungi Kami Sekarang" and "Konsultasi" CTAs). No funding rounds, ownership disclosures, management team information, or financial statements are publicly available.

Name

VIDHELP ID

Legal name

Vidhelp.id

Website

https://vidhelp.id

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

11–50 employees

Short description

VidHelp is a Jakarta-based livestream commerce agency helping Indonesian UMKM and companies manage sales livestreams, content production, and KOL collaborations on TikTok Shop and Shopee, holding Top 3 MITRA status with both platforms.

Ownership category

akta.pro rank

Product category

Live Shopping Agency Services

NAICS

Advertising Agencies (541810), Advertising Agencies (54181), Advertising, Public Relations, and Related Services (5418)

SIC

Services-Advertising Agencies (7311), Services-Advertising (7310)

akta.pro primary industry

Social Commerce & Livestream Shopping Platforms (BPAMAGAJ)

akta.pro secondary industries

Influencer Operations & Payments (Workflow/Invoicing/Payouts) (MPAAAHAO), Customer Journey Orchestration & Campaign Management (BPAFAFAF)

Keywords

• Livestream shopping services
• Live commerce agency
• Social commerce management
• Content creation services
• Influencer marketing services

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Livestream Sales Services: Agency fees charged for managing live shopping sessions on TikTok Shop and Shopee. Services include planning, execution, and professional management of interactive livestreams to increase engagement and sales.
2. Content Management Services: Fees for creating and managing TikTok content including concept development, video production, upload scheduling, and monthly analytics reports
3. KOL Management Services: Fees for managing influencer and KOL collaborations to enhance brand awareness and expand audience reach

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

VidHelp is a Jakarta-based live shopping agency that helps UMKM (small and medium enterprises) and companies in Indonesia run professional livestream sales on TikTok Shop and Shopee. The agency delivers end-to-end livestream management, content production for TikTok, and KOL/influencer collaboration management to drive engagement, follower growth, and sales conversions.

Product overview

VidHelp is a live shopping agency that helps UMKM (small and medium enterprises) and companies manage sales livestreams on TikTok and Shopee platforms. The company offers an integrated suite of services including live shopping management (Liveshop Tiktok & Shopee), content management (Management Konten), and KOL/influencer management. The core offering is a full-service approach from planning through execution of professional and engaging livestream sales, with a dedicated SME package tier.

Differentiator

Problem solved

Functional benefit

Products and services

• Liveshop Tiktok & Shopee

Quantifiable outcome

• Accumulated 300K-500K USD monthly revenue for partners
• +3 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered core.

• TikTokShopcoreChannel Partner/ Reseller/ DistributorTop 3 partner status with TikTokShop, indicating a strong channel partnership for distributing live shopping services and accessing platform resources and support.
• ShopeecoreChannel Partner/ Reseller/ DistributorTop partner status with Shopee for live shopping services, enabling VidHelp to manage and optimize client livestreams on the platform.

Scale indicators4 records

Recent moves5 records

Expansion highlights3 records

Regional players

• Sociolla: Sociolla is Indonesia's leading beauty omnichannel retailer that has invested heavily in livestream commerce via Shopee and TikTok Shop. Comparable as an Indonesian live commerce operator, but vertically integrated as a retailer rather than an agency serving external clients.

Emerging players

• StarNgage: StarNgage is a Singapore-based influencer marketing platform connecting brands with creators across Southeast Asia, with growing live commerce capabilities. Comparable on the KOL/influencer management side of VidHelp's offering, though more platform-led than agency-led.
• Gushcloud: Gushcloud is an Asia-based influencer and creator management agency with presence in Indonesia, offering KOL partnerships and content campaigns. Comparable in KOL management focus and regional footprint, with adjacent rather than direct live commerce execution capabilities.
• Burstimo: Burstimo is an Indonesian live commerce and KOL marketing agency helping brands run livestreams and creator-led campaigns on TikTok and Shopee. Comparable in size and market, with a partially overlapping service stack including KOL/influencer management.

Direct peers

• Springbord: Springbord is an Indonesia-based live shopping and creator commerce agency offering end-to-end livestream management on TikTok Shop, Shopee, and Tokopedia for brands and UMKM. Direct competitor to VidHelp with the same platform mix and SMB client base in Indonesia.
• Wavelive (Wave Commerce): Wave Commerce is a Southeast Asia-focused live commerce agency running livestream operations for brands across TikTok Shop, Shopee, and Lazada. Directly comparable service stack (livestream management, content, KOL) and regional client base overlapping with VidHelp's offering.
• CoolMedia Asia: CoolMedia Asia is a Singapore-headquartered live streaming and live commerce solutions provider serving brands across Southeast Asia on TikTok Shop and Shopee. Direct peer in the agency-style live commerce services space with multi-platform execution capabilities similar to VidHelp.

Broad incumbents

• Tokopedia Live Services (by GoTo): Tokopedia, part of GoTo Group, runs its own Tokopedia Live livestream shopping program with in-house agency support and partnered creators. A broad incumbent in Indonesian live commerce that VidHelp could eventually expand into but currently does not service.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/vidhelp-id

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VIDHELP ID