VolunteeringACT

What VolunteeringACT does

VolunteeringACT (legally Volunteering and Contact ACT Ltd) is an Australian Capital Territory-based non-profit, founded in 1989, that operates as the regional peak body for volunteering. The organisation serves three primary stakeholder groups: prospective volunteers seeking roles and orientation, volunteer-involving organisations needing recruitment, training, and management support, and broader community members — including food-insecure individuals — accessing social services. With 29 employees and offices at Level 2, 202 City Walk, and the Griffin Centre in Canberra, it coordinates a portfolio of interconnected programs spanning volunteer matching, food relief, and community information, and is registered as a charity with the ACNC.

The organisation's service portfolio rests on a modest technology stack centred on a WordPress-based public website and the VIKTOR volunteer matching and management platform for opportunity postings. Core products include the Community Info Hub (physical and virtual), the Community Directory (an online database of more than 3,000 health, welfare, community, and cultural service listings), the Community Diary events calendar, the Canberra Food Relief Network (a coordinated network of food pantries and co-ops including UCX, Communities at Work, Holy Cross Tuckerbox, Anglicare, and St Paul's), the Inclusive Volunteering Program, training workshops (e.g., Introduction to Volunteering, Wellbeing & Boundaries), and an annual Volunteering Conference. Online training is delivered via Microsoft Teams. The organisation does not expose a public API, has no proprietary application, and has no disclosed AI or machine learning capabilities.

VolunteeringACT is funded through a mix of ACT Government grants (supporting initiatives such as the Community Directory), membership fees from volunteer-involving organisations (which receive professional development, pro bono legal assistance, and conflict resolution services), and donations earmarked primarily for the Canberra Food Relief Network. Core services are delivered free to end users, with paid offerings limited to conference registration (Free to $245 for the 2026 Volunteering Conference). The organisation has no parent company, no venture funding, no documented M&A activity, and operates exclusively within the Canberra region.

Name

VolunteeringACT

Legal name

Volunteering and Contact ACT Ltd

Website

https://volunteeringact.org.au

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

VolunteeringACT is a Canberra-based non-profit peak body coordinating volunteering, food relief, and community information services across the ACT. It serves prospective volunteers, volunteer-involving organisations, and community members via training, matching, and a 3,000+ service directory.

Ownership category

akta.pro rank

Product category

Community and Volunteer Services

NAICS

Community Food Services (624210), Civic and Social Organizations (813410), Emergency and Other Relief Services (624230), Community Food Services (62421)

SIC

Services-Social Services (8300), Services-Membership Organizations (8600)

akta.pro primary industry

Humanitarian Coordination, Information Management & Needs Assessment (BPAGAAAL)

akta.pro secondary industries

Disaster Relief & Humanitarian Aid Volunteering (EDAIAGAF), Humanitarian Health & Emergency Medical Relief NGOs (HLAJAKAE)

Keywords

• Volunteer coordination services
• Community information services
• Food relief network
• Volunteer management training
• Community sector peak body

Headquarters

HQ city

Canberra

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. ACT Government Funding: The organization receives ACT Government funding for initiatives including the Community Directory, as evidenced by the 'ACT Government funded initiative' acknowledgment on various pages.
2. Membership Fees: The organization operates a membership program for volunteer involving organisations, offering benefits including professional development, pro bono legal assistance, and conflict resolution services.
3. Donations: Accepts financial donations to support the Canberra Food Relief Network, with donations going directly to food pantries and relief services.

Pricing tiers

Distribution channels4 records

Marketing channels6 records

Core offering

VolunteeringACT operates as the peak body for volunteering in the Australian Capital Territory, coordinating volunteer matching, running a community information hub with over 3,000 service listings, coordinating the Canberra Food Relief Network, and delivering professional development, training, pro bono legal assistance, and conflict resolution services to volunteer involving organisations and individual volunteers.

Product overview

VolunteeringACT operates as a non-profit organization ( Volunteering and Contact ACT Ltd) serving the Australian Capital Territory. Its portfolio consists of multiple interconnected programs: the Community Info Hub serves as the central access point for community information, supported by the Community Directory (3,000+ service listings) and Community Diary (events platform). The Canberra Food Relief Network coordinates food pantries across Canberra. Volunteer engagement is facilitated through the VIKTOR platform, Inclusive Volunteering Program, and training workshops (Introduction to Volunteering, Wellbeing & Boundaries). Professional development is offered through the annual Volunteering Conference and Continuing Professional Development Program. Additional services include ProBono Legal Assistance and Conflict Resolution Service for member organizations. The organization is primarily funded by the ACT Government and operates from offices at Level 2, 202 City Walk, Canberra.

Differentiator

Problem solved

Functional benefit

Brands

• Canberra Food Relief Network: A network of food pantries, food co-ops and other food relief services supporting residents in the Canberra region struggling with food access
• Community Info Hub
• Community Directory
• Community Diary

Products and services

• Community Info Hub Physical and virtual hub located at the Griffin Centre providing community information, support services, and access to volunteer opportunities for Canberra residents.
• Community Directory Online database with over 3,000 listings connecting users to health services, community groups, support organisations, sporting clubs, cultural communities, and welfare providers across the Canberra region.
• Community Diary Events listing platform linking users to community events in the Canberra region including exhibitions, markets, sporting events, food events, club meetings, networking events, and training opportunities.
• Canberra Food Relief Network Coordinated network of food pantries, food co-ops, and relief services providing food and groceries to Canberra residents experiencing food insecurity.
• Inclusive Volunteering Program Program designed to support inclusive volunteering opportunities ensuring people of all backgrounds and abilities can participate in volunteering.
• Training Sessions Educational workshops including Introduction to Volunteering, Wellbeing & Boundaries in Volunteering, RU OK Workshop, and other professional development sessions for volunteers and volunteer managers.
• 2026 Volunteering Conference Annual full-day professional development conference held during National Volunteer Week (May 2026) at Ann Harding Conference Centre for leaders in the volunteering sector, with both in-person and online attendance options, priced from Free to $245.00.
• Continuing Professional Development Program Professional development offerings for members of VolunteeringACT to enhance skills and knowledge in volunteer management.
• ProBono Legal Assistance Pro bono legal assistance services provided to support volunteer-involving organisations and volunteers.
• Conflict Resolution Service Service to help resolve conflicts within volunteer-involving organisations.

Quantifiable outcome

• Over 7,000 students served by UCX Food Pantry in 2023
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Partnerships

One partnership is on record.

• ACT GovernmentcoreStrategic or Co-development PartnerACT Government is a key funding partner for VolunteeringACT initiatives including the Community Directory. The government provides funding support for community information services and food relief coordination across the ACT region.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Foodbank Australia: Australia's largest food relief organisation. Comparable in food relief mission but operates nationally at far greater scale, while VolunteeringACT coordinates local pantry networks in the ACT region.
• OzHarvest: National food rescue charity addressing food waste and food insecurity. Comparable mission focus with VolunteeringACT's Canberra Food Relief Network, but at materially larger national scale.
• GoVolunteer (Volunteering Australia): National online volunteer matching platform operated by Volunteering Australia. Comparable as the primary digital channel for volunteer opportunity discovery across Australia, of which VolunteeringACT is a regional affiliate user.

Direct peers

• Volunteering Victoria: Peak body for volunteering in Victoria providing volunteer management training, advocacy, and sector development. Directly comparable regional volunteer infrastructure operator.
• The Centre for Volunteering (NSW): Peak body for volunteering in New South Wales. Directly comparable as a state-level volunteer peak body delivering volunteer matching, training, advocacy, and member services in an Australian state jurisdiction.
• Volunteering Tasmania: State peak body for volunteering in Tasmania. Comparable regional peak body coordinating volunteer matching, member services, and sector development.
• Volunteering WA: Peak body for volunteering in Western Australia. Comparable peak body delivering member services, training, and advocacy across an Australian state jurisdiction.
• Volunteering Queensland: State peak body for volunteering in Queensland offering volunteer matching, training, and sector advocacy. Comparable model and structure to VolunteeringACT operating at the state level.
• Volunteering SA&NT: State peak body covering South Australia and Northern Territory. Closely comparable model delivering volunteer resource centre services, training, and policy advocacy across an Australian jurisdiction.

Others

• Australian Council of Social Service (ACOSS): National peak body for the social services sector, providing policy advocacy and sector representation. Comparable in peak body advocacy function but operates at the national social-services level rather than volunteer-specific regional level.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/VolACT
• Facebookfacebook.com/volunteeringact
• Instagraminstagram.com/volunteeringact
• LinkedInlinkedin.com/company/volunteeringact

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VolunteeringACT