volunteering queensland
Volunteering Queensland is a non-profit peak body that supports more than 300 member volunteer-involving organisations and advocates for over 3 million volunteers across Queensland, delivering training, advocacy, research, disaster volunteering platforms and government-funded programs.
- Company typePrivate
- Founded1984
- HeadquartersBrisbane, Australia
- Headcount—
- GTM typeB2B
- OfferingServices
What volunteering queensland does
Volunteering Queensland is a non-profit peak body founded in 1984 that operates as Queensland's designated state-level advocate and capacity builder for the volunteering sector. It serves more than 300 member volunteer-involving organisations (VIOs), a wider network of thousands of additional organisations, and represents the interests of over 3 million volunteers across Queensland. Core products include the SEEK Volunteer-powered opportunity search integrated into its website, the EV CREW spontaneous emergency volunteering and Disaster Volunteer platforms, the Care Army program for older and vulnerable people, the Voice of the Volunteer Survey deployed via My Community Directory, an AASB1058-compliant Volunteer Replacement Cost Calculator, the VIO Register, and proprietary research such as the State of Volunteering in Queensland reports and the National Standards for Volunteer Involvement framework.
The technology stack is web-based and conventional rather than differentiated: a WordPress platform (volunteeringqld.org.au), the SEEK Volunteer search widget, the My Community Directory survey infrastructure, Zoom and Microsoft Teams for online Learning Lab sessions, and the Australian College of Volunteering as its RTO #6020 arm delivering accredited (including Certificate IV in Coordination of Volunteer Programs) and non-accredited training. The organisation does not disclose any proprietary AI/ML capability, and its data assets are descriptive survey outputs rather than model-training data. Delivery is via a Brisbane headquarters plus four regional offices (Cairns, Townsville, Maroochydore and Miami) and a network of Volunteer Resource Centres.
Revenue is generated through four primary streams: recurring annual membership subscriptions (FULL, ASSOCIATE, LIFE tiers), multi-year government partnership funding from the Queensland Government (41-year relationship) and the Australian Government Department of Social Services (VMA program), fee-for-service RTO training and professional development, and event revenue from the Queensland Volunteering Conference and Learning Lab series. The organisation is currently transitioning from an Incorporated Association to a Company Limited by Guarantee, completed a full Board renewal in 2023, and is governed by an 8-person board led by President Dr Linda Lavarch with CEO Jane Hedger.
volunteering queensland firmographics
Firmographics- Name
- volunteering queensland
- Legal name
- Volunteering Queensland
- Website
- https://volunteeringqld.org.au
- Company type
- Private
- Founded year
- 1984
- Operating status
- Operating
- Short description
- Volunteering Queensland is a non-profit peak body that supports more than 300 member volunteer-involving organisations and advocates for over 3 million volunteers across Queensland, delivering training, advocacy, research, disaster volunteering platforms and government-funded programs.
- Ownership category
- akta.pro rank
volunteering queensland industry classification
Industry- Product category
- Volunteer Management Services
- NAICS
- Civic and Social Organizations (813410), Social Advocacy Organizations (8133), Grantmaking and Giving Services (8132), Emergency and Other Relief Services (624230)
- SIC
- Services-Social Services (8300), Services-Membership Organizations (8600)
- akta.pro primary industry
- Volunteer Program Funding, Scholarships & Fundraising Support (EDAIAGAO)
Keywords
Where volunteering queensland is headquartered
LocationHeadquarters
- HQ city
- Brisbane
- HQ country
- Australia
- HQ region
- Oceania
Offices5 records
Markets served
volunteering queensland business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others
Revenue model
- Membership Fees: Financial membership fees from not-for-profit organisations (FULL), government agencies, councils, educational institutions, businesses (ASSOCIATE), and honorary LIFE memberships
- Government Partnerships and Funding: Partnership with Queensland Government spanning 41 years including various programs; Australian Government Department of Social Services funding for Volunteer Management Activity (VMA)
- Training Services: As an RTO (#6020), delivers accredited and non-accredited training courses including Certificate IV in Coordination of Volunteer Programs, sector training, and professional development programs with CPD points
- Event Revenue: Queensland Volunteering Conference, Learning Lab series, and other professional development events with registration fees
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | FULL Membership for not-for-profit organisations |
| Subscription | Annual | ASSOCIATE Membership for government and commercial organisations |
| One time/ perpetual license | Multi-year contract | LIFE Membership for exceptional contributors |
Go-to-market motion1 record
Distribution channels6 records
Marketing channels10 records
volunteering queensland product offering
Product offeringCore offering
Volunteering Queensland is the peak body for volunteering in Queensland, delivering accredited training (as RTO #6020), sector advocacy, research and benchmarking, and operational mobilisation of volunteers through programs such as EV CREW and Care Army. It also maintains volunteer-management resources and standards, including the National Standards for Volunteer Involvement, the Voice of the Volunteer Survey, and the Volunteer Replacement Cost Calculator, sold or made available to organisations across the state.
Product overview
Volunteering Queensland operates as the state's peak body for advancing and promoting volunteering, offering a portfolio of interconnected platforms and services. The core offering includes the SEEK Volunteer-powered opportunity search widget integrated into their website, alongside dedicated disaster response platforms (EV CREW and Care Army). They provide the Voice of the Volunteer Survey tool for feedback collection and a Volunteer Replacement Cost Calculator for measuring volunteer economic value. Their training ecosystem encompasses Learning Labs (professional development series), a CPD Program, Indigenous Cultural Awareness Training, and SBS Inclusion Training, all delivered through their registered training organisation (Australian College of Volunteering, RTO #6020). Research products include the State of Volunteering Reports and the National Standards for Volunteer Involvement framework.
Differentiator
Problem solved
Functional benefit
Brands
- EV CREW: Emergency Volunteering CREW - spontaneous emergency volunteering platform for disaster recovery.
- Care Army
- Active Volunteering
Products and services
- Organisational Membership Membership-based service for not-for-profit, community, and volunteer-involving organisations across Queensland, providing sector representation, access to volunteer-management resources and standards, training discounts, and a collective advocacy voice to government.
- RTO #6020 Accredited Training Accredited vocational training delivered under Volunteering Queensland's Registered Training Organisation status (RTO #6020), for volunteer coordinators, managers, and sector practitioners seeking nationally recognised qualifications and CPD.
- Australian College of Volunteering Educational offering of Volunteering Queensland delivering structured volunteer-management learning pathways for sector professionals.
- Indigenous Cultural Awareness Training Specific training course offered by Volunteering Queensland, equipping volunteer coordinators and sector practitioners with cultural-awareness capability when working with Indigenous communities.
- SBS Inclusion Training Specific inclusion training course delivered by Volunteering Queensland in association with SBS, aimed at building inclusive practice among volunteer-involving organisations.
- EV CREW Emergency Volunteering Operational emergency-volunteer mobilisation program coordinated by Volunteering Queensland, deploying trained volunteers in disaster and emergency response across Queensland.
- Care Army Community Mobilisation Community-support mobilisation program operated by Volunteering Queensland, coordinating volunteers to assist vulnerable community members.
- CPD Program (Continuing Professional Development) Continuing professional development program for volunteer coordinators and managers, delivered by Volunteering Queensland to support ongoing professional capability uplift in the sector.
- Learning Labs Short-format training and capability workshops offered by Volunteering Queensland to volunteer-involving organisations and practitioners.
Quantifiable outcome
- 300+ member organisations supported
- +2 more outcomes
Companies that use volunteering queensland
Customer profileNamed customers10 records
Segments5 records
Ideal customer profiles3 records
volunteering queensland technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature4 records
volunteering queensland partnerships and signals
Strategic signalPartnerships
29 partnerships are on record, tiered core, minor, major and flagship.
- Queensland Governmentcore41-year partnership spanning from 1984 to present, delivering programs including Care Army, Neighbourhood and Care Army Connect Workers Initiative, digital inclusion programs, and EV CREW disaster volunteer management services. This is the organisation's most significant and longstanding partnership.
- Australian Government Department of Social ServicescoreFunding body for the Volunteer Management Activity (VMA) program which Volunteering Queensland delivers to increase opportunities for people to participate in social and economic life through volunteering.
- Volunteering AustraliacoreNational volunteering body that Volunteering Queensland works with as part of the national volunteering network. Also co-branded partner for National Youth Volunteer Week and other initiatives.
- FNQ VolunteerscoreFar North Queensland Volunteer Resource Centre covering Cardwell to the Cape, Cairns and Tablelands. Part of statewide network.
- Volunteering North QueenslandcoreVolunteer Resource Centre for Townsville, Ingham, Charters Towers and Ayr region.
- Volunteering Sunshine CoastcoreVolunteer Resource Centre for Sunshine Coast region.
- Volunteering Gold CoastcoreVolunteer Resource Centre for Gold Coast region.
- Volunteering ACTminorPart of national volunteering network for information sharing and collaboration.
- The Centre for Volunteering (NSW)minorPart of national volunteering network.
- Volunteering SA & NTminorPart of national volunteering network.
- Volunteering TasmaniaminorPart of national volunteering network.
- Volunteering VictoriaminorPart of national volunteering network.
- Volunteering WAminorPart of national volunteering network.
- Justice ConnectmajorPartnership for Learning Lab Series 1 on duty of care and debriefs. Justice Connect delivers legal essentials training for volunteer safety.
- Dr Liz CrowemajorExpert facilitator for Learning Lab Series 1 on giving feedback and having tricky conversations with volunteers.
- Institute of Community Directors Australia (ICDA)majorPartnership for Learning Lab Series 2 on measuring and sharing volunteer program impact.
- Dr Ruth KnightmajorExpert facilitator for storytelling for impact session in Learning Lab Series 2.
- University of Tasmania / Dr Toby NewsteadmajorPartnership for Learning Lab Series 3 on leadership and motivation essentials.
- Bhavna Sawnani / IpsosmajorPartnership for Learning Lab Series 3 on feedback and engagement using Voice of the Volunteer survey.
- Malu LearningmajorProvider of Indigenous Cultural Awareness training delivered by Volunteering Queensland, covering cultural awareness foundations, refresher, and comprehensive courses.
- SBS (Special Broadcasting Service)majorPartnership providing free access to SBS Inclusion Program courses (Core Inclusion, Cultural Diversity, Disability, Generational Diversity) for volunteer involving organisations.
- SEEK VolunteercoreTechnology partnership providing volunteer opportunity search widget on Volunteering Queensland website.
- My Community DirectorymajorPlatform provider for Voice of the Volunteer Survey tool enabling organisations to deploy surveys via email, SMS, or QR code.
- DonateLife QueenslandminorFeatured partnership with volunteer ambassador Jaylyn Rongo who advocates for organ donation awareness through Volunteering Queensland stories.
- Beyond DVminorFeatured organisation story showcasing Carolyn Robinson's domestic violence recovery charity, demonstrating impact of volunteering in community organisations.
- Brisbane City CouncilmajorAnnual partnership for Homeless Connect event, joining forces with over 300 volunteers to support people experiencing homelessness.
- Her Excellency Dr Jeannette Young AC PSM, Governor of QueenslandflagshipOfficial Patron of Volunteering Queensland, serving as champion for volunteers in Queensland.
- Skills AssureminorSkills Assure logo appears on website indicating approved training supplier status.
- Australian Charities and Not-for-profits Commission (ACNC)minorRegistered charity with ACNC (ABN 46 621 632 398), indicating compliance with charity regulations.
Scale indicators9 records
Recent moves7 records
Expansion highlights6 records
volunteering queensland competitors and assessment
Company assessmentDirect peers
- Volunteering Australia: The national peak body for volunteering in Australia. Directly comparable to Volunteering Queensland as a federated counterpart; co-brands initiatives like National Youth Volunteer Week and convenes the state peak body network.
- The Centre for Volunteering (NSW): State peak body for volunteering in New South Wales. Operates the same member/peak-body model, manages volunteer resource centres, and is part of the same national network as Volunteering Queensland.
- Volunteering Victoria: Victorian state peak body for volunteering. Same operating model (peak body, volunteer resource centres, sector advocacy, training) operating in Victoria; directly comparable functionally.
- Volunteering WA: Western Australian peak body for volunteering. Delivers state-level membership, advocacy, training, and volunteer resource centre services mirroring Volunteering Queensland's scope.
- Volunteering Tasmania: Tasmanian state peak body for volunteering. Operates volunteer resource centres and sector advocacy; part of the same national federated network as Volunteering Queensland.
- Volunteering SA & NT: Combined peak body for South Australia and the Northern Territory. Same member-based peak-body structure covering advocacy, training, and volunteer matching.
- GoVolunteer (Australian Red Cross): National volunteer matching platform operated by the Australian Red Cross. Directly comparable to VQ's matching capability and a competing destination for volunteer-role discovery across Australia.
Broad incumbents
- SEEK Volunteer: Volunteer matching platform operated by SEEK. Volunteers Queensland embeds its widget for opportunity search, and SEEK Volunteer is the closest commercial-scale substitute for VQ's listing functionality.
Emerging players
- My Community Directory: Australian community-services directory and survey platform. Hosts the Voice of the Volunteer Survey technology that VQ deploys and provides competing listings/information services for community organisations.
- Pro Bono Australia: Media and jobs platform for the Australian for-purpose sector. Adjacent competitor for sector audience attention, training/events promotion, and NFP professional services — overlapping audience with VQ's membership.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks7 records
Key highlights7 records
Customer concentration
volunteering queensland social profiles
Digital presencevolunteering queensland compliance and trust
Trust signalCompliance4 records
volunteering queensland financial estimates
Financial estimateRevenue estimate
Valuation estimate
volunteering queensland leadership team
Management profileNumber of profiles
Profiles2 records
volunteering queensland funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
volunteering queensland M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about volunteering queensland
What does volunteering queensland do?
Volunteering Queensland is the peak body for volunteering in Queensland, delivering accredited training (as RTO #6020), sector advocacy, research and benchmarking, and operational mobilisation of volunteers through programs such as EV CREW and Care Army. It also maintains volunteer-management resources and standards, including the National Standards for Volunteer Involvement, the Voice of the Volunteer Survey, and the Volunteer Replacement Cost Calculator, sold or made available to organisations across the state.
Is volunteering queensland a public or private company?
volunteering queensland is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was volunteering queensland founded?
volunteering queensland was founded in 1984.
Where is volunteering queensland based?
volunteering queensland is headquartered in Brisbane, Australia, in the Oceania region.
How does volunteering queensland make money?
Four revenue lines are on record. Membership Fees are the primary driver. The others are government Partnerships and Funding, training Services and event Revenue.
Who are volunteering queensland's main competitors?
Direct peers on record are Volunteering Australia, The Centre for Volunteering (NSW), Volunteering Victoria, Volunteering WA, Volunteering Tasmania, Volunteering SA & NT and GoVolunteer (Australian Red Cross). SEEK Volunteer is listed as a broad incumbent. Emerging players are My Community Directory and Pro Bono Australia.
Does volunteering queensland have an API?
No public API is recorded for volunteering queensland.
What industry is volunteering queensland in?
volunteering queensland's product category is Volunteer Management Services. Its primary akta.pro industry code is EDAIAGAO, Volunteer Program Funding, Scholarships & Fundraising Support. Its NAICS code is 813410 and its SIC code is 8300.