Will County 9-1-1 System
The Will County 9-1-1 Emergency Telephone System is a government ETSB that administers a countywide Next Generation 911 platform, coordinating police, fire, and medical emergency response across 54 agencies and 3 PSAPs for nearly 700,000 residents and 1.25 million+ annual calls, funded by 9-1-1 surcharge revenues.
- Company typePublic
- Founded1992
- HeadquartersJoliet, United States
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Will County 9-1-1 System does
The Will County 9-1-1 Emergency Telephone System is a government Emergency Telephone System Board (ETSB) established under Section 15.4 of the Illinois Emergency Telephone System Act (50 ILCS 750) and operating since December 1992. It administers a countywide Next Generation 911 (NG911) platform that coordinates police, fire, and medical emergency response across 54 emergency service agencies through three Public Safety Answering Points (PSAPs) located in Joliet and Plainfield. The system serves nearly 700,000 residents and processes more than 1.25 million emergency calls and dispatches annually.
The technical platform integrates NG911 core infrastructure (Intrado Viper), Computer-Aided Dispatch (CAD), a comprehensive GIS and addressing layer (ESRI ArcGIS), shared law enforcement records (Motorola PremierOne, used by 26 agencies), Text-to-9-1-1 capability, and a community alerting platform (Smart911/Rave). A 23-person staff—including Network Systems Manager, Network Systems Administrators, CAD/GIS specialists, and Helpdesk Operations Specialists—provides 24/7 technical support across all PSAPs, police departments, and fire departments in the system. Coverage includes Will County plus portions of Cook, Kendall, and Grundy counties.
Funding flows entirely from 9-1-1 surcharge revenues collected from wireline and wireless telephone services, with no commercial pricing or sales motion. Services are provided free to residents and partner agencies. The organization is governed by a 12-member board appointed by the Will County Executive and confirmed by the County Board, with representation from PSAPs, fire and law enforcement services, the Emergency Management Agency, ICT Department, and citizen at-large positions.
Will County 9-1-1 System firmographics
Firmographics- Name
- Will County 9-1-1 System
- Legal name
- Will County 9-1-1 Emergency Telephone System
- Website
- https://willcounty911.gov
- Company type
- Public
- Founded year
- 1992
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- The Will County 9-1-1 Emergency Telephone System is a government ETSB that administers a countywide Next Generation 911 platform, coordinating police, fire, and medical emergency response across 54 agencies and 3 PSAPs for nearly 700,000 residents and 1.25 million+ annual calls, funded by 9-1-1 surcharge revenues.
- Ownership category
- akta.pro rank
Will County 9-1-1 System industry classification
Industry- Product category
- Emergency Communications Services
- NAICS
- Security Systems Services (56162)
- SIC
- Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)
- akta.pro secondary industries
- Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK), Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch) (BPAKAFAJ)
Keywords
Where Will County 9-1-1 System is headquartered
LocationHeadquarters
- HQ city
- Joliet
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Will County 9-1-1 System business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure, Others
Revenue model
- 9-1-1 Surcharge Revenues: Government funding through 9-1-1 surcharge revenues collected from wireline and wireless telephone services. The ETSB is funded entirely through these surcharge mechanisms as established by the Illinois Emergency Telephone System Act.
- Will County Employee Benefits: Employees receive comprehensive benefits including medical, dental, vision coverage, defined pension plan from Illinois Municipal Retirement Fund, deferred compensation, vacation, and tuition reimbursement
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | GIS Specialist compensation range |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels7 records
Will County 9-1-1 System product offering
Product offeringCore offering
The Will County 9-1-1 Emergency Telephone System administers the countywide Next Generation 911 (NG911) platform that connects residents to police, fire, and medical emergency response across 54 agencies and 3 PSAPs in Joliet and Plainfield. Its offerings include NG911 call routing, Computer-Aided Dispatch (CAD), Text-to-9-1-1, the Smart911 community alert program, GIS-based addressing, and a shared Motorola PremierOne records management system for 26 law enforcement agencies and 27 fire agencies. Supporting services include 24/7 helpdesk technical support and a public education program featuring the Cell Phone Sally initiative.
Product overview
The Will County 9-1-1 Emergency Telephone System operates a comprehensive Next Generation 911 platform that serves as the critical communication link for emergency responders across Will County. The core system integrates multiple components including Smart 9-1-1 (the emergency alert notification system), Computer-Aided Dispatch (CAD), Geographic Information Systems (GIS) and Addressing, Text-to-9-1-1, and Records Management supporting 26 law enforcement and 27 fire agencies across 3 dispatch centers. The system processes over 1.25 million emergency calls and dispatches annually. Supporting services include helpdesk technical support with 24-hour emergency capabilities and a public education program featuring the Cell Phone Sally initiative for schools.
Differentiator
Problem solved
Functional benefit
Brands
- Smart 9-1-1: Emergency alert program that enables the organization to provide critical information quickly to residents through text, phone, email, or application alerts for situations such as severe weather, road closures, and missing persons.
Products and services
- Next Generation 911 System Countywide Next Generation 911 system serving nearly 700,000 residents, coordinating police, fire, and medical emergency responses across 54 emergency service agencies through three Public Safety Answering Points in Joliet and Plainfield.
- Smart 9-1-1 Emergency alert program that replaces the previous Everbridge system, providing Will County residents with time-sensitive messages via text, phone, email, and application alerts for severe weather, road closures, missing persons, and evacuations.
- Computer-Aided Dispatch (CAD) CAD applications that help 9-1-1 call takers and dispatchers share information and improve situational awareness, administered with day-to-day management by a CAD Specialist across the three PSAPs.
- Geographic Information Systems (GIS) and Addressing GIS department that maintains all Geofile data for the CAD system, produces maps for PSAPs and public safety agencies, assigns addresses in unincorporated areas of Will County, and manages CAD layers supporting the 9-1-1 system.
- Records Management System Division responsible for law enforcement, fire, and EMS records and reporting needs, building PSAP and agency-specific statistical reports, managing data from 26 law enforcement agencies and 27 fire agencies across 3 dispatch centers through the Motorola PremierOne shared records system.
- Text-to-9-1-1 Text messaging service allowing customers of major wireless carriers to send text messages to 9-1-1 during emergencies when calling is not possible, including deaf, hard of hearing, or speech-impaired individuals.
- Helpdesk Support Technical support service providing troubleshooting for systems in various degrees for all PSAPs, Police Departments, and Fire Departments in the 9-1-1 system, with after-hours support technicians available.
- Public Education Program Educational program providing materials and presentations on proper 9-1-1 usage, including the Cell Phone Sally mascot program for schools, collaborating with the 9-1-1 National Public Educators Forum and NENA Education Committee to serve schools, neighborhood watch groups, civic organizations, older students, adults, seniors, and hearing-impaired individuals.
Quantifiable outcome
- Nearly 700,000 residents served across Will County
- +3 more outcomes
Companies that use Will County 9-1-1 System
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles2 records
Will County 9-1-1 System technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature7 records
Will County 9-1-1 System partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered core and minor.
- Joliet Communications PSAPcoreOne of three Public Safety Answering Points (PSAPs) in Will County. Coordinates police, fire, and medical emergency responses as part of the countywide Next Generation 911 system. Part of the ETSB governance structure with board representation.
- Laraway Communications Center PSAPcoreOne of three PSAPs supporting Will County emergency communications. Participates in countywide NG911 coordination and ETSB governance with board representation.
- Western Will County Communications Center PSAPcoreOne of three PSAPs serving Will County residents. Coordinates emergency response across the western portion of the county as part of the unified 9-1-1 system.
- Smart911/RavecoreEmergency alert platform replacing Everbridge system. Enables Will County agencies and participating municipalities to send emergency notifications, severe weather alerts, road closures, missing persons alerts, and community updates to registered residents via text, phone, email, and app.
- Motorola Solutions - PremierOne RecordscoreShared law records management system used by 26 law enforcement agencies. Enables inter-agency data sharing for calls for service, report queries, and UCR/Racial Profiling reporting to Illinois.
- ESRIcoreProvider of ArcGIS Pro, ArcGIS Online, and Experience Builder software used by the GIS department for creating, maintaining, and enhancing GIS datasets, maps, and databases supporting CAD system operations.
- IntradocoreProvider of Viper communication systems for mission critical 9-1-1 communication infrastructure. Staff certified for Viper installation, configuration, and system troubleshooting.
- NENA Education CommitteeminorNational emergency number association committee focused on public education standards and best practices. Collaborates on developing consistent 9-1-1 usage messaging.
- 9-1-1 National Public Educators ForumminorNational forum for 9-1-1 public education professionals. Collaborates with Will County Public Education Program to develop and promote clear, consistent messaging about 9-1-1 services.
- Will County Land UsecoreCounty office required for permit issuance before address assignments can be completed. Address assignment requires Permit Status to be 'ISSUED' with all fees paid and approvals complete.
- Will County ICT DepartmentcoreCounty ICT Department Director serves as Chair of the ETSB Technology Advisory Committee, providing technology governance and strategic direction for the 9-1-1 system.
- Illinois State Police - LEADScoreLaw Enforcement Agency Data System integration. CAD Specialist served as LEADS Agency Coordinator at previous employer, enabling criminal justice information system access.
- Will County Sheriff's OfficeminorIT internship pipeline for Network Systems staff. Network Systems Manager previously worked as 9-1-1 Dispatcher at the Sheriff's office.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
Will County 9-1-1 System competitors and assessment
Company assessmentBroad incumbents
- Motorola Solutions: Provider of the PremierOne Records management system used by Will County's 26-agency law records network; a broad incumbent in public safety software, command-and-dispatch, and NG911 infrastructure across the U.S. market.
- CentralSquare Technologies: Major public-sector software provider of CAD, RMS, and mobile dispatch products used by PSAPs nationwide; competes with the Motorola/ESRI stack in the same county 9-1-1 procurement category as Will County.
- Intrado (West Safety Services): Supplier of the Viper mission-critical 9-1-1 communication infrastructure deployed at Will County; a broad incumbent in NG911 call-routing, location, and PSAP infrastructure across the U.S. emergency communications market.
Direct peers
- Cook County 9-1-1: Large Illinois county 9-1-1 system serving the greater Chicago area; shares the same Illinois ETSB regulatory framework, multi-PSAP coordination model, and surcharge funding mechanism as Will County, though at materially larger scale.
- Lake County 9-1-1: Illinois county 9-1-1 authority operating a consolidated PSAP and NG911 infrastructure under the same state statutory framework; comparable in mission, funding model, and service offering to Will County's ETSB.
- Kane County 9-1-1: Illinois county 9-1-1/emergency communications authority operating under the same Illinois Emergency Telephone System Act; comparable as a county-level ETSB with shared records and CAD functionality.
- DuPage County 9-1-1 Emergency Telephone System Board: Adjacent Illinois county ETSB operating a comparable NG911 platform with multiple PSAPs, similar surcharge-based funding, and an analogous organizational structure under the Illinois Emergency Telephone System Act — the closest structural peer to Will County.
Emerging players
- Rave Mobile Safety (Smart911): Provider of the Smart911 citizen-alert platform powering Will County's emergency notification system; an emerging player in citizen-engagement and mass-notification software for PSAPs and municipalities.
- Carbyne: Cloud-native NG911 and emergency communications platform offering video, text, and AI-enhanced call handling to PSAPs; an emerging alternative to legacy on-premise NG911 stacks like the Intrado Viper system used by Will County.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Will County 9-1-1 System social profiles
Digital presenceWill County 9-1-1 System financial estimates
Financial estimateRevenue estimate
Valuation estimate
Will County 9-1-1 System leadership team
Management profileNumber of profiles
Profiles9 records
Will County 9-1-1 System funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Will County 9-1-1 System M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Will County 9-1-1 System
What does Will County 9-1-1 System do?
The Will County 9-1-1 Emergency Telephone System administers the countywide Next Generation 911 (NG911) platform that connects residents to police, fire, and medical emergency response across 54 agencies and 3 PSAPs in Joliet and Plainfield. Its offerings include NG911 call routing, Computer-Aided Dispatch (CAD), Text-to-9-1-1, the Smart911 community alert program, GIS-based addressing, and a shared Motorola PremierOne records management system for 26 law enforcement agencies and 27 fire agencies. Supporting services include 24/7 helpdesk technical support and a public education program featuring the Cell Phone Sally initiative.
Is Will County 9-1-1 System a public or private company?
Will County 9-1-1 System is a public company. It is classified as state government owned and is currently operating.
When was Will County 9-1-1 System founded?
Will County 9-1-1 System was founded in 1992. It employs 11 to 50 people.
Where is Will County 9-1-1 System based?
Will County 9-1-1 System is headquartered in Joliet, United States, in the North America region.
How does Will County 9-1-1 System make money?
Two revenue lines are on record. 9-1-1 Surcharge Revenues are the primary driver. The others are will County Employee Benefits.
Who are Will County 9-1-1 System's main competitors?
Broad incumbents on record are Motorola Solutions, CentralSquare Technologies and Intrado (West Safety Services). Direct peers are Cook County 9-1-1, Lake County 9-1-1, Kane County 9-1-1 and DuPage County 9-1-1 Emergency Telephone System Board. Emerging players are Rave Mobile Safety (Smart911) and Carbyne.
Does Will County 9-1-1 System have an API?
No public API is recorded for Will County 9-1-1 System.
What industry is Will County 9-1-1 System in?
Will County 9-1-1 System's product category is Emergency Communications Services. Its primary akta.pro industry code is BPAIAGAD, Emergency Communications & Dispatch (911/112/999, PSAP), with a secondary code of HLAFANAK, Dispatch, Communications & Medical Control Centers (PSAP/ECC). Its NAICS code is 56162 and its SIC code is 4813.