West Toronto Support Services

What West Toronto Support Services does

West Toronto Support Services operates as Reconnect Health Services, a not-for-profit health service organization headquartered at 90 Tycos Dr., Toronto. Founded in 1985, it is the legal successor entity (Charitable Organization No. 107352528RR0001) resulting from the amalgamation of several community-services organizations in Toronto, and it is independently governed with a Board of Directors led by CEO Mohamed Badsha and COO Rishika Williams. The organization delivers a broad integrated portfolio of community health programs in six categories: Community Support Services for Seniors (Adult Day Services, Assisted Living in Toronto Community Housing buildings, Meals on Wheels, Transportation, Home Help/Respite, and Crisis Outreach Service for Seniors/COSS), Mental Health and Addictions Programs (Assertive Community Treatment Teams/ACTT, Psychogeriatric ACTT, Case Management, Short-Term Crisis Beds, Mental Health and Justice Prevention, Addictions Case Management, COPA, and Transitional-Aged Youth case management), FAME Family and Caregiver Support Services (counselling and peer-support groups for adult, youth and child caregivers), a Health and Wellness Centre for older adults, Clinical Services (CBT, DBT, Mindfulness-Based Cognitive Therapy, Music Therapy and Art Therapy), and System Supports including the Academy of Professional Development and the Community Shared Services Collaborative (CSSC).

The core technology layer is workflow and interoperability rather than AI: Reconnect runs the Caredove referral platform for service intake, the West Community Connect portal as a single point of access for health-service providers searching for mental-health, addictions, community-support and seniors' services, and the Toronto Community Business Intelligence (CBI) tool for aggregate reporting at individual, provider, sector and regional levels. Service delivery occurs across more than 25 physical locations spanning Toronto (including sites on Tycos Dr., Eglinton Ave W, Bloor St W, Vaughan Rd, Wilson Ave, Rogers Rd, High Park Ave, and others) plus GTA-wide FAME hubs in Scarborough, Mississauga and Brampton, with 13+ assisted living sites embedded in Toronto Community Housing buildings. Strategic core-tier partnerships anchor referrals with CAMH, Humber River Hospital, Mount Sinai, UHN, St Joseph's Health Centre and Sinai Health, plus the COSS crisis consortium with WoodGreen, Haven Toronto and South Riverdale CHC.

The business model is a hybrid of public-sector grants and modest fee-for-service revenue. The primary funding stream is Ontario Health (the provincial health-system administrator), supplemented by the City of Toronto and United Way Greater Toronto. Revenue is complemented by client-paid fees for ancillary services: hot meals at $8.99–$10.50, frozen meals from $2.35 to $47.85, distance-based transportation ($7.05–$24.50+ plus $1.25/km beyond 25 km), home help at $18/hour, respite at $13.25/hour, and adult day programming up to $24 per stay; Assisted Living services are free at the point of use. Reconnect served more than 7,000 people in the prior year (1,450 in mental health and addictions, 3,360 older adults/seniors, 2,730 caregivers/family members) and accesses clients primarily through healthcare-provider referrals, hospital discharge planning, and self-referral via the intake department, with no consumer-facing marketing. The website is www.reconnect.on.ca and the legacy site reference is wtss.org.

Name

West Toronto Support Services

Legal name

Reconnect Health Services

Website

https://wtss.org

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Reconnect Health Services (West Toronto Support Services) is a Toronto-based not-for-profit founded in 1985 that delivers integrated community health programs — seniors' support services, mental health and addictions treatment, and caregiver support — to more than 7,000 people annually across the GTA, funded primarily by Ontario Health.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Assisted Living Facilities for the Elderly (623312), Other Individual and Family Services (624190), Other Individual and Family Services (62419)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro industry

PRIMARYHLADALAK

Community Resources, Social Services & Transportation Coordination

Healthcare & Life Sciences/Elder Care & Long-Term Care/Senior Care Coordination & Case Management (Geriatric Care Management)

SECONDARYHLADAGAB

Companion Care & Social Support (non-clinical)

Healthcare & Life Sciences/Elder Care & Long-Term Care/Non-Medical In-Home Care & Personal Care

SECONDARYHLALABAG

Post-Acute & Transitional Care Virtual Platforms (SNF/home health coordination)

Healthcare & Life Sciences/Telehealth Platforms/Provider-Integrated Virtual Care Platforms (Health Systems/Clinics)

SECONDARYHSABAGAD

Emergency / On-Demand Respite Care

Home & Personal Services/Elder Care & In-Home Care Services/Respite Care Services

SECONDARYHLADAAAE

Independent Living with Supportive Services (Light ADL/IADL Support)

Healthcare & Life Sciences/Elder Care & Long-Term Care/Independent Living Communities

Keywords

• Community health services
• Mental health programs
• Seniors support services
• Caregiver support programs
• Addiction treatment services

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices23 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Government Health Funding: Primary funding from Ontario Health, City of Toronto, and United Way of Greater Toronto to maintain programs and services
2. Fee-for-Service Programs: Client fees for meals, transportation, home help, respite care, and adult day services

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Reconnect Health Services is a not-for-profit community health organization providing integrated health and social services to seniors aged 55+, individuals living with mental health and addictions concerns, and caregivers/family members across the west end of Toronto and broader GTA. Its offerings span community support services (meals, transportation, home help, respite, assisted living), mental health and addictions clinical programs (case management, ACTT, therapy), caregiver support (FAME), health and wellness programming, and system supports for the non-profit healthcare sector.

Product overview

Reconnect Health Services is a not-for-profit community health organization offering a comprehensive suite of integrated health and social services. The organization operates as a multi-service provider offering programs across six main service categories: Community Support Services for Seniors (including Adult Day Services, Assisted Living, Meals on Wheels, Transportation, Home Help/Respite, and Crisis Outreach), Mental Health and Addictions Programs (including ACTT, Case Management, Crisis Beds, and Justice Prevention), Family and Caregiver Support Services (FAME programs for adults, youth, and children), Health and Wellness Centre (recreational and exercise programming), Clinical Services (CBT, DBT, Mindfulness, Art and Music Therapy), and System Supports (Academy of Professional Development and Community Shared Services Collaborative). Services are delivered through multiple locations across the GTA, with a focus on seniors 55+ and individuals with mental health and addictions concerns, with additional support for caregivers and families.

Differentiator

Problem solved

Functional benefit

Brands

• West Community Connect: A single point of access portal to a range of community supports and health services in the west end of Toronto
• Academy of Professional Development
• Centre for Mindfulness
• Community Shared Services Collaborative (CSSC)

Products and services

• Community Support Services for Seniors
• Mental Health and Addictions Programs
• FAME Family and Caregiver Support Services
• Health and Wellness Centre
• Clinical Services
• Assertive Community Treatment Teams (ACTT)
• Case Management
• Adult Day Services
• Assisted Living Services
• Meals on Wheels
• Transportation Service
• Home Help and Respite Care
• Crisis Outreach Service for Seniors (COSS)
• Psychogeriatric Assertive Community Treatment Team (PG-ACTT)
• Short-Term Crisis Bed
• Mental Health and Justice Prevention
• COPA (Community Outreach Programs in Addictions)
• Addictions Case Management
• Transitional-Aged Youth (TAY) Case Management
• Sound Times
• Streets to Homes
• Enhanced Home Transition Support
• Academy of Professional Development
• Community Shared Services Collaborative (CSSC)
• Centre for Mindfulness

Quantifiable outcome

• Served over 7,000 people in the last year
• +3 more outcomes

Named customers15 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

24 partnerships are on record, tiered core and minor.

• CAMH (Centre for Addiction and Mental Health)coreStrategic or Co-development PartnerCAMH@Home Partnership - referrals to Reconnect from CAMH for FACT clients in the community. Provides seamless transition for clients moving from intensive CAMH services to community-based supports.
• Humber River HospitalcoreStrategic or Co-development PartnerHeart@Home Partnership - supports HEART (Elderly Assess & Restore Team) patients through community supports. Also Humber River Community Referrals for quick access to seniors services and mental health services for patients leaving hospital.
• Mount Sinai HospitalcoreStrategic or Co-development PartnerMount Sinai Community Referrals, Rapid Access Seniors Supports (RASS), and Sinai Health Psychiatry Emergency Service partnerships providing quick access to seniors services and mental health services for patients.
• University Health Network (UHN)coreStrategic or Co-development PartnerSinai-UHN Geri Hub partnership for referral of case management services to patients at their hospitals. UHN Community Referrals for seniors and mental health services.
• St Joseph's Health CentrecoreStrategic or Co-development PartnerCommunity partnership providing quick and easy access to seniors services and mental health services in the community for St Joseph's patients leaving hospital.
• Sinai HealthcoreStrategic or Co-development PartnerSinai Health Psychiatry Emergency Service partnership providing quick access to mental health and addiction services for patients at the psychiatric emergency department.
• Aboriginal Legal ServicesminorStrategic or Co-development PartnerAboriginal Legal Partnership - accepts referrals from ALS for clients requiring rapid access to the Mental Health and Justice Prevention Case Management Program.
• Parkdale Queen West Community Health CentreminorStrategic or Co-development PartnerHealth Access Program - providing short-term case management for clients who have been recently discharged from hospitals.
• The Salvation Army - Harbour LightsminorStrategic or Co-development PartnerITS - Harbour Lights partnership supporting transition from hospital to community for those with bariatric or mental health and addictions needs.
• LOFT Community ServicesminorStrategic or Co-development PartnerMobile Enhanced Assisted Living Services (MEALS) - providing personal support care for seniors at home.
• Parkdale Community Legal ServicesminorStrategic or Co-development PartnerQuick and easy access to seniors services and mental health services in the community for Parkdale clients.
• Davenport Perth Neighbourhood and Community Health CentreminorStrategic or Co-development PartnerConnections partnership - supporting primary care providers in Weston Pelham Park community with specialists and community-based healthcare services.
• SCOPEminorStrategic or Co-development PartnerVirtual health team supporting primary care providers in Weston Pelham Park community.
• Access Alliance Multicultural Health and Community ServicesminorStrategic or Co-development PartnerPartnership supporting primary care providers in Weston Pelham Park community.
• George Hull Centre for Children and FamiliesminorStrategic or Co-development PartnerGeorge Hull Reconnect Transitional Aged Youth Partnership - supporting youth transitioning out of child/youth mental health services into adult services.
• WoodGreen Community ServicescoreStrategic or Co-development PartnerCOSS (Crisis Outreach Services for Seniors) partnership - on-call mobile crisis service for older adults with addictions issues or mental illness.
• Haven TorontocoreStrategic or Co-development PartnerCOSS partnership - on-call mobile crisis service for seniors.
• South Riverdale Community Health CentrecoreStrategic or Co-development PartnerCOSS partnership - on-call mobile crisis service for seniors.
• Service and Housing in the Province (SHIP)minorStrategic or Co-development PartnerSupport to people living in housing provided by SHIP in Peel region.
• Canadian Mental Health Association (CMHA) TorontominorStrategic or Co-development PartnerSupport to people living in housing provided by CMHA Toronto.
• Mainstay HousingminorStrategic or Co-development PartnerAddictions Supportive Housing (ASH) program partnership for older adults with problematic substance use.
• Ontario HealthcoreOthersPrimary government funder for healthcare services.
• City of TorontocoreOthersMunicipal funder for community health services.
• United Way of Greater TorontocoreOthersFunder supporting programs and services for clients.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Better Living Health and Community Services: Toronto nonprofit providing adult day services, assisted living, home support, and wellness programs for seniors and adults with disabilities in the west end of Toronto — the same catchment as Reconnect.
• LOFT Community Services: Toronto nonprofit providing mental health, supportive housing, and seniors community support including Mobile Enhanced Assisted Living Services. Direct overlap with Reconnect's seniors, mental health, and assisted living offerings.
• WoodGreen Community Services: Large Toronto-based nonprofit delivering integrated community support, seniors services, mental health, and newcomer programs. Highly comparable multi-service model serving overlapping west-end and east-end populations, and an active COSS crisis partnership partner of Reconnect.
• Yee Hong Centre for Geriatric Care: Toronto-based nonprofit operating community support services, long-term care, and seniors programs across the GTA, including culturally tailored services. Overlaps directly with Reconnect's seniors and community support offerings.
• SPRINT Senior Care: Toronto nonprofit focused exclusively on seniors community support including adult day services, home care, and assisted living. Comparable in target population and core services, though narrower in scope.
• Circle of Care: Toronto nonprofit offering home care, personal support, Meals on Wheels, transportation, and caregiver support across the GTA. Closely comparable in service mix to Reconnect's seniors community support line.
• COTA Health: Toronto-based provider of mental health, case management, and rehabilitation services for adults with complex needs. Overlaps with Reconnect's case management and mental health programming.
• Canadian Mental Health Association (CMHA) Toronto: Toronto branch of CMHA delivering mental health and addictions case management, supportive housing, and crisis services. Directly comparable on mental health/addictions programming and an active Reconnect referral partner.

Broad incumbents

• Victorian Order of Nurses (VON) Canada: National nonprofit delivering home care, personal support, Meals on Wheels, transportation, and caregiver respite across Canada. Comparable in service lines but operates at much greater scale and geographic breadth.

Regional players

• Community Head Injury Resource Services (CHIRS): Toronto-based nonprofit serving people with acquired brain injuries through case management, residential, and community support. Comparably structured community health nonprofit in the same geography, though narrower population focus.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/silver-circle-west-toronto-support-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles22 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about West Toronto Support Services