Zambia Postal Services Corporation

What Zambia Postal Services Corporation does

Zambia Postal Services Corporation (ZAMPOST) is a 100% government-owned statutory corporation that operates Zambia's national postal and courier infrastructure, comprising 146 post offices across the country and supported by four wholly-owned subsidiaries: Post Bus, Zampost Freight & Forwarding, Zampost Travel & Tours, and Zampost Guest House. The company was established on July 1, 1994 under the Postal Services Act following the dissolution of the Posts and Telecommunications Corporation (PTC), with its mandate subsequently redefined under the revised Postal Services Act No. 22 of 2009.

ZAMPOST operates a diversified service platform built on its physical postal network. Core offerings include EMS (Express Mail Service) connecting 150+ domestic branches and 190+ international destinations, domestic and international parcel post, and online track-and-trace plus virtual post box platforms hosted via PostGlobal Online. Financial services are a significant revenue pillar, encompassing Western Union and MoneyGram international remittances (with daily limits up to K100,000), a proprietary USSD-based Zampost Money e-wallet (*881#) for peer-to-peer transfers and bill payments (utilities, airtime, Pay TV), and agency banking partnerships with FNB Zambia, ZANACO, and NATSAVE. Beyond mail and financial services, the corporation runs a Cars Bureau that intermediates second-hand vehicle imports from Japan and the UK through partnerships with Be Forward, Comvex, and Autocom Japan, plus freight-clearing operations at Dar es Salaam and Zambian borders, and RTSA vehicle licensing and insurance agency services (PICZ, Bestlife, African Life Assurance) at post office counters.

Revenue is generated primarily through transaction fees on financial remittances, commissions on agency services (insurance, licensing, pensions, salary disbursements), subscription rentals of post boxes, and fees on freight, courier, and vehicle-import transactions. Pricing is not publicly disclosed; customers are directed to branch counters for EMS and post box pricing. The go-to-market is product-led through the physical branch network combined with channel partnerships (Western Union, MoneyGram, banks, insurance companies, RTSA, SMART Zambia for e-government services). The target customer base spans the general public, underserved rural communities lacking banking infrastructure, civil servants, vehicle importers, and remittance recipients — leveraging the postal network as a financial-inclusion and government-service delivery channel.

Name

Zambia Postal Services Corporation

Legal name

Zambia Postal Services Corporation

Website

https://zampost.com.zm

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

101–250 employees

Short description

Zambia Postal Services Corporation (ZAMPOST) is a 100% government-owned national postal operator running 146 post offices across Zambia, providing mail, courier, international remittances (Western Union, MoneyGram), agency banking, e-wallet, vehicle import intermediation, and freight forwarding services to the general public and rural communities.

Ownership category

akta.pro rank

Product category

Postal and Logistics Services

NAICS

Postal Service (491), Couriers and Express Delivery Services (4921)

SIC

Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Post Office Network & Retail Counter Services (TLAAAAAF)

akta.pro secondary industries

Domestic Parcel Post / Ground Parcels (TLAAAAAB), Mail Sorting, Processing & Transport Operations (TLAAAAAH), Postal Financial Services (Money Orders, Bill Payment, Remittances) (TLAAAAAO), International Letter Post (Inbound/Outbound) (TLAAAAAK)

Keywords

• Postal services
• Courier delivery
• International money transfer
• Agency banking services
• Freight forwarding

Headquarters

HQ city

Ndola

HQ country

Zambia

HQ region

Africa

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Postal Services: Letter post, registered mail, small packets, M-bags and philately services. Domestic and international parcel delivery through EMS express service with over 150 branches.
2. International Money Transfer: Western Union and MoneyGram services at selected post offices. Commission-based revenue from facilitating cross-border money transfers up to K100,000.
3. Agency Services: Agency partnerships with RTSA for road license purchases, Professional Insurance (PICZ), motor vehicle licenses, bill collection, pension and salary payments on behalf of organizations.
4. Cars Bureau: Partnership with international car exporters (Be Forward Japan, Comvex, Autocom Japan) providing second-hand vehicle import and clearing services with associated fees.
5. Post Box Rentals: Rental of postal boxes and bags for mail collection, available in personal and commercial options.
6. Freight & Forwarding: Cargo clearing at Dar es Salaam and Zambian borders, delivery of motor vehicles and goods throughout Zambia, comprehensive insurance issuance, road tax services.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels5 records

Core offering

Zambia Postal Services Corporation (ZAMPOST) is the national postal operator providing domestic and international mail, EMS courier services, post box rentals, and shipment tracking through 146+ post offices across Zambia. In addition to postal services, it delivers international money transfers (Western Union, MoneyGram), a USSD-based e-wallet (Zampost Money), agency banking (FNB, ZANACO, NATSAVE), insurance and road license services, vehicle import clearing (Cars Bureau), cargo freight and forwarding, and operates four subsidiaries covering passenger transport, travel and tours, and guest house accommodation.

Product overview

Zambia Postal Services Corporation (ZAMPOST) operates as a diversified postal, courier, logistics, and financial services provider with a network of 146+ post offices across Zambia. The company offers a unified platform of services organized into four main categories: (1) Mail & Courier Services comprising EMS (express delivery to 190+ countries), Domestic Parcels, International Parcels, and Track & Trace; (2) Financial Services including Western Union and MoneyGram international transfers, Zampost Money e-wallet with USSD access for local transfers and bill payments; (3) Agency Services providing RTSA vehicle licensing, insurance products, salary/pension disbursements, and bill collection through third-party partnerships; and (4) Specialized business units including Cars Bureau for imported vehicle purchases, Freight & Forwarding for cargo clearing, Zampost Travel & Tours, Post Bus passenger transport, and Zampost Guest House accommodation. The company was established in July 1994 under the Postal Services Act and is 100% government-owned.

Differentiator

Problem solved

Functional benefit

Products and services

• EMS (Express Mail Service) Postal express delivery service connecting more than 150 branches countrywide and over 190 countries and territories worldwide, offering priority door-to-door delivery for documents and merchandise both domestically and internationally.
• Domestic Parcels Ordinary mail services including letters, postcards, small packets, printed matter, literature for the blind, and parcels with registered mail options for security and tracking, delivered across Zambia.
• International Parcels Parcel post service with both air and surface options to countries with bilateral agreements, including insurance coverage for parcels and registered mail sent internationally.
• Western Union Money Transfer International money transfer service available at selected Zampost post offices, allowing customers to send or receive up to K100,000 per day across more than 190 countries.
• MoneyGram Money Transfer International money transfer service enabling customers to send and receive money safely at various Zampost post offices around Zambia, with transfers available immediately.
• Zampost Money E-Wallet Digital local money transfer (peer-to-peer) and bill payment service, including utilities, electricity, water, airtime, and Pay TV payments, accessed via USSD code *881# from any mobile phone.
• Agency Banking Services (FNB, ZANACO, NATSAVE) Agency banking services offered through the post office network on behalf of FNB Zambia, ZANACO, and NATSAVE, allowing their customers to access savings, credit, and other banking services at any Zampost post office.
• Post Office Box and Bag Rentals Rental postal boxes and bags for mail collection, with options for personal and commercial use, including KYC verification for virtual post box access.
• Agency Services (RTSA, Insurance, Payroll, Bill Collection) Third-party services delivered through post office counters including RTSA vehicle license purchases and renewals, motor vehicle insurance (PICZ), Professional Insurance, salary payments, pension payments (Workers Compensation Fund, African Life Assurance), and bill collection on behalf of partner organizations.
• Cars Bureau Second-hand vehicle purchasing service through partnerships with Be Forward Japan, Autocom Japan, and Comvex UK, offering vehicle selection at post offices, payment processing, freight clearing, delivery, and insurance services.
• Freight & Forwarding Cargo clearing and delivery services at Dar es Salaam and Zambian borders, including motor vehicle clearing, comprehensive insurance issuance, road tax services, and delivery of motor vehicles and goods to any destination in Zambia.
• Zampost Travel & Tours Travel agency subsidiary offering airline reservations, ticketing (domestic and international), local and international tours, hotel reservations, car rental, and travel insurance, leveraging the countrywide postal network for service delivery.
• Zampost Guest House Guest house accommodation in Ndola with suites, garden facility hire for events (weddings, parties, baby showers), and proximity to the Ndola business district.
• Post Bus Intercity passenger transport service for moving passengers, cargo, and mail between locations, with plans to scale up dispatch times for increased frequency.

Quantifiable outcome

• 150+ branches countrywide
• +2 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

15 partnerships are on record, tiered core and minor.

• Be Forward JapancoreStrategic or Co-development PartnerBe Forward Japan is a partner in Zampost Cars Bureau, providing a platform for importing second-hand vehicles from Japan. The partnership allows customers to browse and select vehicles at post offices with Zampost handling payment processing, freight clearing, and delivery services.
• Autocom JapancoreStrategic or Co-development PartnerAutocom Japan partners with Zampost Cars Bureau for second-hand vehicle imports from Japan, integrated with Zampost's countrywide post office network for convenient customer access.
• ComvexcoreStrategic or Co-development PartnerComvex UK partnership in Cars Bureau allows Zampost to offer vehicles from the UK market through its post office network.
• Western UnioncoreTechnology or IntegrationWestern Union international money transfer service available at selected post offices, allowing customers to send or receive up to K100,000 per day. This is a flagship financial services partnership enabling cross-border remittances.
• MoneyGramcoreTechnology or IntegrationMoneyGram international money transfer service offers a safe way to receive and send money at various post offices around Zambia. Fees are paid by the sender and transfers are available immediately.
• Road Transport and Safety Agency (RTSA)coreStrategic or Co-development PartnerZampost is a RTSA designated agent facilitating the buying and renewal of road licenses at post offices countrywide. This partnership brings convenience to motorists by eliminating the need to queue at multiple locations.
• FNB ZambiacoreChannel Partner/ Reseller/ DistributorFNB agency banking services available through Zampost post offices, extending financial services access to underserved areas.
• ZANACOcoreChannel Partner/ Reseller/ DistributorZANACO agency banking partnership providing banking services through the Zampost postal network for financial inclusion.
• NATSAVEcoreChannel Partner/ Reseller/ DistributorNATSAVE agency banking services available at Zampost post offices for savings and credit access.
• Professional Insurance Corporation Zambia (PICZ)coreChannel Partner/ Reseller/ DistributorProfessional Insurance cover sold through post offices, providing convenient access to insurance services especially in rural areas.
• Workers Compensation FundminorChannel Partner/ Reseller/ DistributorPension payments made through Zampost's computerized payment system on behalf of Workers Compensation Fund.
• African Life AssuranceminorChannel Partner/ Reseller/ DistributorPension payments processed through Zampost post offices for African Life Assurance customers.
• Bestlife InsurancecoreStrategic or Co-development PartnerBestlife Insurance partnership shown in gallery with signing ceremony. Partnership for providing insurance products through postal network, including launch of electric bikes initiative.
• SMART ZambiacoreStrategic or Co-development PartnerE-government services partnership between Zampost and SMART Zambia to provide electronic government services through post offices.
• StarlinkminorStrategic or Co-development PartnerLuapula Starlink launch partnership shown in gallery, indicating collaboration on satellite internet services through postal network.

Scale indicators4 records

Recent moves10 records

Expansion highlights4 records

Direct peers

• Postal Corporation of Kenya (Posta): Kenya's national postal operator with a similar diversified model spanning mail, EMS, agency banking (PostBank), and financial services — a structurally close African peer.
• Uganda Post Limited: Uganda's national postal operator with comparable product mix including EMS, parcel, and remittance services, serving as a regional national-post counterpart.
• Zimbabwe Posts (ZimPost): Zimbabwe's national postal operator offering mail, EMS, courier, and financial services (MoneyGram agent), directly comparable as a Southern African state postal peer.
• BotswanaPost: Botswana's national postal operator with comparable service mix including mail, courier, and financial services; a regional peer operating under a similar statutory framework.
• Malawi Posts Corporation: Malawi's national postal operator with a comparable service mix (mail, EMS, agency services) and similar rural-financial-inclusion mandate in a neighboring country.
• Tanzania Posts Corporation: National postal operator of Tanzania, a directly comparable peer given Zampost's Dar es Salaam freight and forwarding operations and cross-border mail flows between Zambia and Tanzania.

Broad incumbents

• DHL Express: Global express and logistics incumbent competing with Zampost's EMS and parcel services; comparable as a broad incumbent offering overlapping capabilities in international shipping.
• FedEx: Global courier and logistics incumbent competing in international express delivery — directly overlapping with Zampost's EMS international service to 190+ countries.
• Nigerian Postal Service (NIPOST): Larger African national postal operator with diversified postal, courier, and financial services — broader incumbent in the same industry with overlapping public-sector mandate.
• South African Post Office (SAPO): Larger, established South African postal incumbent offering mail, parcels, and banking services — a broader regional incumbent operating in the same industry with overlapping capabilities.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/zambia-postal-services-corporation

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zambia Postal Services Corporation