Gemeente Zoeterwoude

What Gemeente Zoeterwoude does

Gemeente Zoeterwoude is a public municipal government entity in the municipality of Zoeterwoude, South Holland, Netherlands, serving local residents, businesses, and visitors with statutory public services. Its service portfolio spans permits (event, environmental, demolition, alcohol, mooring), waste management (collection scheduling, recycling stations, waste passes), civil affairs (passports, ID cards, driver's licenses, vital records), social support (Wmo applications, youth assistance, welfare coaching), housing and spatial planning, sustainability and energy-transition programs, and employment/financial assistance. The operating model is a direct-to-citizen delivery framework combining a walk-in municipal office at Noordbuurtseweg 27, a phone/email customer contact center, and a TYPO3 CMS-based digital portal (the Mijn Gem services portal) accessible via the official zoeterwoude.nl website, with secure authentication through DigiD and eIDAS for cross-border users.

The underlying technology stack is commodity public-sector infrastructure rather than proprietary IP: TYPO3 CMS for content delivery, ReadSpeaker webReader for text-to-speech accessibility, SiteImprove Analytics for usage measurement, and a public Register van Verwerkingen for GDPR transparency. Service delivery is augmented by regional cooperation via Holland Rijnland (shared social and spatial-planning services) and Veiligheidsregio Hollands Midden (emergency response), and by integrations with national platforms (Officielebekendmakingen.nl, Verlorenofgevonden.nl, Over uw buurt). No mobile app is published, and no APIs or SDKs are exposed.

Revenue mechanics are characteristic of a Dutch municipality: funding comes primarily from municipal taxes (Onroerendezaakbelasting, afvalstoffenheffing) and national-government transfers, supplemented by regulated transaction fees for specific services (e.g., €300 for spatial-planning damage applications, €92.95 per estate-investigation request, €15 for a replacement or extra waste pass). Current leadership is acting mayor Carla Breuer, who began on 15 July 2026; the organization employs 119 staff and is currently executing a multi-year WCAG 2.2 accessibility compliance program (47/55 points as of February 2025) alongside the Zoeterwoude 750 anniversary initiative.

Name

Gemeente Zoeterwoude

Legal name

Gemeente Zoeterwoude

Website

https://zoeterwoude.nl

Company type

Public

Operating status

Operating

Headcount range

101–250 employees

Short description

Gemeente Zoeterwoude is a Dutch municipal government serving the residents, businesses, and visitors of Zoeterwoude, South Holland. It delivers statutory public services—including permits, civil affairs, waste management, and social support—via a municipal office and TYPO3-based online portal.

Ownership category

akta.pro rank

Headquarters

HQ city

Zoeterwoude

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Municipal Tax Revenue: Government funding through municipal taxes including Onroerendezaakbelasting (OZB), afvalstoffenheffing (waste levy), and other local taxes and levies
2. Service Fees: Fees collected for various municipal services such as permits, identity documents, certificates, and administrative services

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Gemeente Zoeterwoude is a Dutch municipal government entity that provides statutory local public services to residents, entrepreneurs, and visitors of Zoeterwoude. Its core offerings include permit processing, waste management, civil affairs registration (passports, ID cards, driver's licenses), social support services under the Social Support Act (Wmo), housing and construction services, sustainability and energy transition programs, and employment and financial assistance. Services are delivered through a physical municipal office, online digital portal, and customer contact center.

Product overview

Gemeente Zoeterwoude operates as a municipal government entity providing digital and in-person public services through a TYPO3 CMS-based website portal. The primary offering is the Mijn Gem online municipal services portal, which provides access to core service categories including Vergunningen (permits), Afval (waste management), Burgerzaken (civil affairs), Zorg, Welzijn en Jeugd (care and welfare), Duurzaamheid (sustainability), Wonen en Bouwen (housing and construction), and Werk en Geldzaken (employment and finances). Key digital service modules include Woo Aanvraag for government information requests, Wmo Melding for social support applications, Klachtenformulier for complaints, and the Register van Verwerkingen for privacy transparency. Services are delivered through integration with Dutch national identity systems (DigiD, eIDAS) and accessibility tools (ReadSpeaker).

Differentiator

Problem solved

Functional benefit

Products and services

• Mijn Gem Online Municipal Services Portal
• Vergunningen (Permits)
• Afval (Waste Management)
• Burgerzaken (Civil Affairs)

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature2 records

Partnerships

Six partnerships are on record, tiered core.

• DigiDcoreTechnology or IntegrationDigiD is the Dutch digital identity system used by the municipality for secure online authentication of citizens accessing municipal services. Residents log in with DigiD to access sensitive forms and services online.
• eIDAScoreTechnology or IntegrationEuropean electronic identification and trust services that enable cross-border digital identification, supporting international residents and businesses in accessing municipal services.
• Autoriteit Persoonsgegevens (AP)coreOthersDutch Data Protection Authority (AP) is the supervisory body for GDPR compliance. The municipality reports data breaches to the AP as required by law.
• Nationale OmbudsmancoreOthersIndependent oversight body for citizens to lodge complaints about municipal service delivery if initial complaint resolution is unsatisfactory.
• Veiligheidsregio Hollands MiddencoreStrategic or Co-development PartnerRegional safety partnership responsible for emergency response, disaster management, and public safety coordination across multiple municipalities in the Holland Midden region.
• Holland RijnlandcoreStrategic or Co-development PartnerRegional municipal cooperation body managing shared services including social services (leerplichtzaken), spatial planning coordination, and economic development.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Gemeente Teylingen: Neighboring municipality in South Holland and Holland Rijnland partner. Comparable in scale and service mandate, delivering the full range of Dutch municipal services including permits, waste management, and social support.
• Gemeente Waddinxveen: Nearby South Holland municipality providing comparable Dutch municipal services. Similar operational scale and service portfolio under the same national regulatory framework.
• Gemeente Oegstgeest: Small neighboring municipality in South Holland within the Holland Rijnland cooperation. Similar small-scale municipal operations providing identical statutory services under Dutch law.
• Gemeente Voorschoten: Small neighboring municipality in South Holland, partner through Holland Rijnland. Similar scale and rural/semi-urban character to Zoeterwoude, providing comparable municipal services to a small population base.
• Gemeente Leidschendam-Voorburg: Direct neighboring municipality in South Holland, also part of Holland Rijnland regional cooperation. Provides the same Dutch municipal services including waste management, civil affairs, permits, and social support under the same national framework.
• Gemeente Katwijk: Regional municipality in South Holland providing comparable Dutch municipal services. Comparable in service portfolio and governance structure though larger in scale.
• Gemeente Alphen aan den Rijn: Larger regional municipality in South Holland providing the same Dutch municipal services. Operates under identical statutory framework with overlapping service categories in permits, waste, civil affairs, and social support.
• Gemeente Bodegraven-Reeuwijk: Small rural municipality in South Holland comparable in scale and character to Zoeterwoude. Provides the same municipal service mandate under Dutch law.

Broad incumbents

• Gemeente Leiden: Larger neighboring municipality in South Holland and a key Holland Rijnland regional cooperation partner. Comparable as a Dutch municipal government entity delivering the same statutory services (permits, civil affairs, social support), but with greater scale and resources.
• Gemeente Gouda: Larger nearby municipality in South Holland providing the same Dutch municipal service categories. Comparable as a statutory municipal government entity with broader scale and resources than Zoeterwoude.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/zoeterwoude
• Instagraminstagram.com/gemeente_zoeterwoude
• LinkedInlinkedin.com/company/gemeente-zoeterwoude

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Zoeterwoude