中通快递

What 中通快递 does

ZTO Express (中通快递) is China's largest express delivery company by parcel volume, having held the #1 market position for ten consecutive years through 2025, when it handled 38.52 billion parcels. Founded in 2002 and headquartered in Shanghai, the company operates an integrated logistics platform spanning standard and time-definite parcel services (中通普件, 中通好快, 中通飞快, 中通集运), large-parcel freight (放心寄, 快运小件, 标准快运, full-truckload transport), temperature-controlled cold chain (cold storage, multi-temperature transport, GSP-certified pharmaceutical distribution), cross-border international shipping via subsidiary ZTO Global, warehousing (cold cloud warehouses and overseas warehouses), and digital technology services. It serves individual consumers through a mobile app, WeChat mini-program, 10,000+ pickup stations, and smart lockers, alongside enterprise customers via a dedicated sales force across 14+ industry verticals including e-commerce, healthcare, fresh food, agricultural specialties, automotive, 3C electronics, power batteries, and industrial manufacturing.

The underlying platform rests on proprietary intelligent logistics technology: an automated sorting system enabling one-hour order shipment, GPS-tracked multi-temperature cold chain vehicles, an end-to-end battery traceability system, and emerging autonomous delivery via drones and unmanned ground vehicles. Operational scale includes 3,000+ direct trunk lines, 9,700 high-capacity trailers, and self-operated modern facilities exceeding 10,000 square meters, with service coverage extending to Mount Everest base camp and 48-hour delivery to national core cities. The technology stack includes the 中通开放平台 (ZTO Open Platform) with API integration capabilities, an AI-powered smart customer service system, and the 快递管家 smart express management platform, backed by ISO 27001:2013 information security certification.

ZTO generates revenue primarily through transaction-fee-based shipping services across individual and enterprise customers, with quote-based pricing that varies by parcel weight, destination, and speed tier. The company monetizes its 38.52-billion-parcel scale across eight operating subsidiaries—ZTO Freight (ZTO56), ZTO Global (international), ZTO Cloud Warehouse (storage), ZTO Cold Chain (temperature-controlled), Tuxi (last-mile/community), ZTO Smart Logistics (digital freight), ZTO Finance, and ZTO Pay—creating an integrated logistics ecosystem with cross-sell potential between shipping, warehousing, financing, payments, and international services. Listed on the New York Stock Exchange since 2016 under ticker ZTO, the company is a publicly traded Chinese express delivery operator.

Name

中通快递

Legal name

中通快递股份有限公司

Website

https://zto.cn

Company type

Public

Founded year

2002

Operating status

Operating

Headcount range

10,001+ employees

Short description

ZTO Express is China's largest parcel delivery company by volume (38.52 billion parcels in 2025), operating an integrated logistics platform spanning express, cold chain, freight, international shipping, and warehousing for individual consumers and enterprises across 14+ industry verticals.

Ownership category

akta.pro rank

Product category

Logistics Services

NAICS

Couriers and Express Delivery Services (492110), Transportation and Warehousing (48-49), Warehousing and Storage (493), Truck Transportation (484)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

E-commerce Fulfillment & Omnichannel Logistics (Pick/Pack/Returns) (TLAIAAAD)

akta.pro secondary industries

Pharmaceuticals & Biopharma (TLAIALAC), Automotive & Mobility (OEM, Tier Suppliers, Aftermarket) (TLAIALAA), Lithium Batteries & Energy Storage DG Logistics (UN38.3, Class 9) (TLAIAJAG), Consumer Packaged Goods (CPG) & FMCG (TLAIALAH)

Keywords

• Express delivery services
• Cold chain logistics
• Freight transportation
• Supply chain solutions
• Warehousing distribution

Headquarters

HQ city

Shanghai

HQ country

China

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. 快递服务 (Express Delivery Services): Core express delivery services including standard express (中通普件), time-definite delivery (中通好快), air express (中通飞快), and consolidated shipping (中通集运) for individual and enterprise customers
2. 大件服务 (Large Parcel/Freight Services): Heavy and large parcel transportation including freight less-than-truckload (快运小件, 标准快运), full truckload transport (整车运输), and specialized transport for wind power and energy storage equipment
3. 冷链服务 (Cold Chain Services): Temperature-controlled logistics for fresh food, agricultural products, and healthcare including cold chain express and door-to-door cold chain solutions
4. 国际服务 (International Services): Cross-border export and local services through ZTO Global, enabling international delivery to global destinations
5. 仓储服务 (Warehousing Services): Supply chain and warehouse-distribution integration services including cold cloud warehouses (冷云仓), overseas warehouses, and industrial parks
6. 科技服务 (Technology Services): Technology solutions including smart express software, open platform API, express management tools, and intelligent customer service

Go-to-market motion2 records

Distribution channels7 records

Marketing channels8 records

Core offering

ZTO Express is China's leading integrated express delivery and logistics company, providing standardized parcel delivery (中通普件, 中通好快, 中通飞快, 中通集运), large-parcel and freight services (放心寄, 快运小件, 标准快运, 整车运输), temperature-controlled cold chain transport (冷链快运, 冷链快递), cross-border and domestic international shipping, warehouse-distribution integration, and industry-specific supply chain solutions. Customers range from individual consumers shipping personal parcels to enterprise clients in 3C electronics, fresh food, agricultural specialties, healthcare, automotive, e-commerce, power batteries, and industrial manufacturing requiring end-to-end logistics, supported by intelligent sorting, GPS tracking, drone and autonomous vehicle last-mile technology, and a nationwide network of trunk lines, stations, and franchise pick-up points.

Product overview

ZTO Express operates as a comprehensive logistics and delivery platform offering a unified portfolio of express delivery services (中通普件, 中通好快, 中通飞快, 中通集运), cold chain solutions (冷链快运, 冷链快递), international shipping (跨境出口), and enterprise logistics services. The platform extends through warehouse-distribution integration (供应链仓配一体, 冷云仓, 海外仓), technology services (快递管家, 中通邮局, 兔喜快递柜, 中通开放平台), and innovative delivery technologies (中通无人机, 中通无人车). The core offering combines standardized express services with industry-specific supply chain solutions for sectors including fresh produce, healthcare, e-commerce, automotive, power batteries, and industrial manufacturing, unified by smart logistics technology (智慧快递) and AI-powered capabilities including intelligent customer service (智能客服), automated sorting (智能分拣系统), and intelligent temperature control systems.

Differentiator

Problem solved

Functional benefit

Brands

• 中通普件: Standard express delivery service
• 中通好快
• 中通飞快
• 中通集运
• 冷链快运
• 冷链快递
• 跨境出口
• 本土服务
• 放心寄
• 快运小件
• 标准快运
• 快递管家
• 中通邮局
• 兔喜快递柜
• 中通无人机
• 中通无人车
• 地理测绘
• 冷云仓
• 海外仓
• 中通开放平台

Products and services

• ZTO Standard Express (中通普件) Standard express delivery service offering time guarantee, nationwide coverage, and cost-effective pricing for individual consumers and small business shippers.
• ZTO Quality Express (中通好快) Premium express delivery service with enhanced speed, reliability, and guaranteed timeliness for time-sensitive shipments.
• ZTO Aviation Express (中通飞快) Aviation-based time-definite express service offering the fastest delivery speeds through air transport for urgent shipments.
• ZTO Consolidated Shipping (中通集运) Bulk shipping service for consolidated shipments with cost optimization for higher volumes.
• ZTO Large Parcel Service (放心寄) Secure shipping service for large items (10kg+) with door pick-up and efficient transit designed for bulky household and commercial goods.
• ZTO Small Cargo Express Freight (快运小件) Small cargo express freight service for lighter shipments with standard transit times and balanced pricing.
• ZTO Standard Freight (标准快运) Standard freight service with balanced pricing and delivery speed for regular commercial shipments.
• ZTO Full Truckload Service (整车运输服务) Full truckload transportation service for large-volume shippers requiring dedicated vehicle capacity, including specialized transport for wind power and energy storage equipment.
• ZTO Cold Chain Freight (冷链快运) Full temperature-controlled cold chain express freight with door-to-door service for perishable goods, fresh food, and pharmaceutical products.
• ZTO Cold Chain Express (冷链快递) Cold chain express delivery service maintaining precise temperature conditions throughout the logistics chain using multi-temperature zone vehicles and intelligent temperature control.
• ZTO Cross-Border Export (跨境出口) Cross-border export service enabling international shipping from China with online ordering, door pick-up, and delivery to global destinations.
• ZTO Local International Service (本土服务) Local delivery service operated through ZTO Global for domestic shipments within the destination market outside China.
• Integrated Warehouse-Distribution (供应链仓配一体) End-to-end supply chain service integrating warehouse and distribution from storage to consumer delivery with nearest-warehouse allocation for efficient fulfillment.
• ZTO Cold Cloud Warehouse (冷云仓) Cold storage warehouse service for temperature-sensitive product storage with integrated cold chain logistics capabilities.
• ZTO Overseas Warehouse (海外仓) Overseas warehouse service enabling international storage and fulfillment for cross-border e-commerce sellers.
• ZTO Industrial Parks (产业园区) Industrial park facilities serving as logistics operating hubs for warehousing, distribution, and value-added logistics services.
• ZTO Express Manager (快递管家) Smart logistics management software platform providing business customers with comprehensive tools to track, manage, and optimize their shipments.
• ZTO Enterprise Mail (中通邮局) Enterprise mailing service with cloud printing capabilities for corporate shipping needs, enabling efficient outbound logistics for businesses.
• Tuxi Smart Parcel Lockers (兔喜快递柜) Smart parcel locker system for automated last-mile delivery and self-service pickup, deployed across high-density locations.
• ZTO Open Platform (中通开放平台) Open platform providing technical integration capabilities and APIs for partners and developers to build applications on top of ZTO's logistics infrastructure.
• ZTO Intelligent Customer Service (智能客服) AI-powered intelligent customer service system providing automated support and inquiry handling for parcel tracking, shipping, and service requests.
• ZTO Unmanned Aerial Vehicle / Drone Delivery (中通无人机) Unmanned aerial vehicle (drone) technology enabling delivery to remote and hard-to-reach areas as well as geographic surveying applications.
• ZTO Unmanned Ground Vehicle (中通无人车) Autonomous ground vehicle technology enabling automated last-mile delivery operations in supported urban environments.
• ZTO Geographic Surveying Service (地理测绘) Geographic surveying and mapping service leveraging ZTO's unmanned aerial vehicle capabilities to support mapping and surveying projects.

Quantifiable outcome

• 订单1小时内出库 (Orders shipped within 1 hour)
• +5 more outcomes

Named customers3 records

Segments15 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature6 records

Partnerships

One partnership is on record.

• 中国太保 (China Pacific Insurance/CPIC)coreStrategic or Co-development Partner · 9 May 2025Strategic cooperation agreement signed between ZTO Express Group, ZTO Freight, and China Pacific Insurance Group (CPIC) at ZTO headquarters. The partnership establishes comprehensive strategic collaboration in insurance services, risk management, and business protection for ZTO's logistics operations.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• STO Express (申通快递): Major Chinese express delivery player competing directly with ZTO in standard e-commerce parcel delivery, with similar franchise-based network model and pricing positioning.
• Best Inc (百世集团): Chinese integrated logistics and express delivery company offering parcel, freight, and supply chain services across multiple verticals with comparable end-to-end portfolio.
• Yunda Holding (韵达股份): Top-tier Chinese express delivery competitor with comparable e-commerce parcel volumes, franchise network structure, and service mix directly overlapping ZTO's core business.
• SF Express (顺丰速运): China's leading premium express delivery company and ZTO's most direct competitor, offering express, freight, cold chain, and international services with a similar full-service portfolio targeting both consumers and enterprises.
• YTO Express (圆通速递): Top-tier Chinese express delivery competitor also listed publicly, serving e-commerce and individual customers with comparable parcel volumes, network structure, and service categories.

Emerging players

• Cainiao (菜鸟网络): Alibaba's logistics platform combining cross-border, last-mile, and warehousing capabilities; competes with ZTO in e-commerce fulfillment and increasingly in international/cross-border services.
• JD Logistics: In-house logistics arm of JD.com that has expanded into third-party services, competing with ZTO in integrated supply chain, warehousing, and e-commerce fulfillment with strong technology and capital backing.

Broad incumbents

• DHL Express: Global express and logistics leader with strong international air network; relevant peer for ZTO Global's international expansion trajectory and cross-border capabilities.
• United Parcel Service (UPS): Global logistics giant offering package delivery, freight, and supply chain services; comparable to ZTO's broad service portfolio and serves as a model for integrated logistics operations.
• FedEx: Global express delivery incumbent operating air and ground networks; comparable to ZTO in core express business model but at international scale, serving as benchmark for global expansion ambitions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/%E4%B8%AD%E9%80%9A%E5%BF%AB%E9%80%92

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 中通快递