Allsec Technologies

What Allsec Technologies does

Alldigi Tech (legal entity Alldigi Solutions Limited, formerly Allsec Technologies) is a privately held India-based business process management company that sells AI-augmented managed services and software to large enterprises. It operates a dual Customer Experience Management (CXM) and Employee Experience Management (EXM) platform-plus-modules architecture serving 600+ clients across 70+ countries with a workforce of 6,000+ specialists. Core EXM products include SmartPay (managed payroll outsourcing), SmartHR (enterprise HRMS covering employee lifecycle, attendance, performance, self-service, document management, workforce analytics, and HR workflow automation), and a multi-country payroll product line spanning 70+ jurisdictions. Core CXM products cover customer service, customer acquisition, technical support, AML/KYC compliance, background verification, finance and accounting, healthcare support (billing, claims, RCM), title and mortgage processing, collections, and insurance operations.

The platform is described as an AI-powered business process management layer that applies intelligent automation and predictive analytics to each workflow while relying on human specialists for accuracy, compliance, and exception handling. Differentiators emphasized include native ERP/CRM integrations, an enterprise-only go-to-market with dedicated account management, transparent SLAs, and in-country regulatory expertise across the 70+ country footprint. Reported operational proof points include processing 375K+ payslips monthly for a single enterprise customer and maintaining zero dealer escalations during a peak festive season while exceeding projected call volumes.

The business model is predominantly managed services (payroll, CXM, finance and accounting, compliance, collections) billed under quote-based enterprise contracts, supplemented by a recurring subscription component for the SmartHR HRMS product and related software-led offerings. Go-to-market is direct enterprise field sales targeting Fortune 100 and large global organizations; no channel partners, resellers, or public pricing are disclosed. Customer concentration is diversified across ten named verticals — Banking & Fintech, Insurance, Healthcare, IT/ITES, Telecom/Media/Entertainment, Automotive & Manufacturing, FMCG, Consulting, Fast Growing Tech, and Title & Mortgage — with no single end-customer publicly identified beyond one named consumer-electronics reference.

Name

Allsec Technologies

Legal name

Alldigi Solutions Limited

Website

https://allsectech.com

Company type

Private

Operating status

Operating

Short description

Alldigi Tech (formerly Allsec Technologies) is an India-based AI-augmented business process management firm providing managed payroll (SmartPay), HRMS (SmartHR), and enterprise customer experience services to 600+ clients across 70+ countries, including Fortune 100 companies.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing

NAICS

Professional Employer Organizations (561330), Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Engineering, Accounting, Research, Management (8700), Services-Help Supply Services (7363)

akta.pro primary industry

Enterprise Application Managed Services Outsourcing (ERP/CRM/HRIS AMS) (BPAEAMAI)

akta.pro secondary industries

IT Service Desk & End-User Support (L1/L2) (BPAAACAA), ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), Employee Experience (EX) & Digital Experience Monitoring Support (BPAEAJAO), ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD)

Keywords

• Payroll outsourcing services
• HRMS solutions
• Customer experience management
• Employee experience management
• Business process outsourcing

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Managed Payroll Services: Outsourced payroll processing services (SmartPay) delivered as managed services with compliance management across 70+ countries. 375K+ payslips processed monthly for single enterprise clients.
2. HRMS Software Solutions: Modern HRMS solutions (SmartHR) providing HR process automation, employee experiences, and workforce insights.
3. Customer Experience Management (CXM): BPO services including customer service, technical support, customer acquisition, and collections for enterprises.
4. Finance & Accounting BPO: Finance and accounting operations outsourcing including claims, billing, and RCM workflows.
5. Compliance Services: AML/KYC compliance, background verification, and regulatory compliance services.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels9 records

Core offering

Alldigi Tech (formerly Allsec Technologies) delivers AI-powered business process outsourcing services to enterprises, including managed payroll outsourcing (SmartPay), enterprise HRMS solutions (SmartHR), multi-country payroll, and customer experience management (CXM) covering customer service, technical support, customer acquisition, AML/KYC, background verification, finance and accounting, healthcare support, title and mortgage, collections, and insurance operations. The company combines intelligent automation with a 6,000+ specialist workforce to serve 600+ enterprise clients across 70+ countries.

Product overview

Alldigi Tech (formerly Allsec Technologies) operates as a unified platform-plus-modules architecture offering AI-powered Customer Experience Management (CXM) and Employee Experience Management (EXM) services. The core offerings include SmartPay (managed payroll outsourcing) and SmartHR (enterprise HRMS) under the EXM umbrella, alongside a comprehensive suite of CXM modules covering customer service, technical support, customer acquisition, AML/KYC compliance, background verification, finance and accounting, healthcare support, title and mortgage, collections, and insurance services. The platform serves 600+ clients across 70+ countries with 6,000+ specialists, processing 375K+ payslips monthly.

Differentiator

Problem solved

Functional benefit

Products and services

• SmartPay – Payroll Outsourcing Managed payroll outsourcing service that handles payroll processing, statutory compliance, and employee payslip management at enterprise scale, with capacity to process 375K+ payslips monthly for a single enterprise client.
• SmartHR – HRMS for Enterprises Comprehensive Human Resource Management System that automates HR processes and provides workforce insights, including employee lifecycle management, attendance and leave, performance management, employee self-service, document management, workforce analytics, and HR workflow automation for enterprises.
• Multi-Country Payroll Payroll service supporting operations across 70+ countries with in-country compliance experts, multilingual support, and end-to-end handling of multi-jurisdictional payroll complexity for global enterprises.
• Customer Experience Management (CXM) AI-powered customer experience management service line for enterprises covering customer service, technical support, customer acquisition, AML/KYC compliance, background verification, finance and accounting, healthcare support, title and mortgage, collections, and insurance operations.
• Employee Experience Management (EXM) Unified employee experience management offering combining managed payroll, HRMS, and multi-country workforce solutions to deliver employee-centric workplaces.
• Customer Service Solutions Outsourced omnichannel customer service operations delivered for enterprise clients across voice, chat, and digital channels.
• Customer Acquisition Outsourced customer acquisition and growth services for enterprise clients.
• Technical Support Outsourced technical support services handling enterprise product and service inquiries.
• AML/KYC Compliance Anti-Money Laundering and Know Your Customer compliance services for banking, financial services, and fintech (BFSI) operations.
• Background Verification Background verification services for enterprise workforce screening and onboarding.
• Finance and Accounting Finance and accounting outsourcing services for enterprise operations, including billing, claims, and back-office finance workflows.
• Healthcare Support Healthcare support services including billing, claims, and revenue cycle management workflows for healthcare providers and organizations.
• Title & Mortgage Title and mortgage processing services for the real estate and lending industry, including support for title processing, mortgage operations, and customer service.
• Collection Services Debt collection and recovery services for financial institutions and enterprises, including customer communications and compliance handling.
• Insurance Services Insurance operations outsourcing including claims processing, policy administration, customer support, and collections for insurance carriers and agencies.

Quantifiable outcome

• 375K+ payslips processed monthly for a single enterprise
• +1 more outcomes

Named customers1 record

Segments11 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature5 records

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• ADP (Automatic Data Processing): Global payroll and HR services leader with multi-country payroll, HRMS, and managed services that directly overlap Alldigi's SmartPay and SmartHR offerings, particularly for Fortune 100 enterprises.
• Teleperformance: World's largest CX/BPO player serving enterprise customers with omnichannel support, content moderation, and AI-augmented agent services — direct overlap with Alldigi's CXM business.
• Infosys BPM: BPO arm of Infosys offering digital, CX, F&A, and sourcing services to global enterprises — comparable in scale, technology-led delivery, and Fortune 500 customer base.
• Workday: Cloud-native enterprise HRMS and payroll platform serving large global employers; competes with Alldigi on enterprise HR technology and increasingly on managed payroll services.

Emerging players

• Ramco Systems: India-based payroll and HRMS software provider with global payroll capabilities — an emerging competitor to Alldigi's SmartHR and SmartPay product set, particularly in mid-market.

Direct peers

• Conduent: Large-cap BPO with strong CXM, F&A, and digital processing services — directly comparable to Alldigi across customer experience management, finance and accounting outsourcing, and regulated industry workflows.
• Firstsource Solutions: India-headquartered BPO specializing in CX, collections, and healthcare process services — directly comparable to Alldigi in vertical mix, especially BFSI, healthcare, and collections.
• WNS Holdings: India-based BPO providing CX, F&A, and industry-specific process services for global enterprises; comparable in vertical mix, customer profile, and AI-enabled transformation narrative.
• Genpact: India-headquartered digital BPO with deep AI-led process automation across F&A, CX, and compliance — most direct comparable in geography, scale, and AI-augmented delivery model.

Regional players

• SD Worx: European-headquartered payroll and HR services provider with multi-country capabilities — comparable to Alldigi on multi-country payroll and compliance, but primarily Europe-focused.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/alldigitech
• Facebookfacebook.com/61586786527042
• LinkedInlinkedin.com/company/alldigitechltd
• Instagraminstagram.com/alldigi.tech

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Allsec Technologies