Lusuku

What Lusuku does

Lusuku operates a multi-vendor e-commerce marketplace headquartered in Kampala, Uganda, under the legal entity Lusuku Fresh Services. Founded in 2022, the platform connects individual consumers and local businesses with restaurants, retailers, wholesalers, healthcare providers, and local artisans for on-demand delivery across the Kampala metropolitan area. As of the available data, Lusuku hosts 500+ active vendors, serves 50,000+ customers, and has delivered 100,000+ orders, with verticals spanning food and restaurants, groceries and retail, healthcare, and package delivery.

The platform is delivered through web (lusuku.ug), native iOS and Android apps, and a WhatsApp Business integration, supported by a vendor self-service dashboard with analytics, real-time GPS order tracking, and integrated payment processing spanning MTN Mobile Money, Airtel Money, Visa, MasterCard, American Express, and Cash on Delivery. In April 2024, Lusuku integrated MTN MoMo's API to digitize payments and later extended it to bulk vendor disbursements, reducing cash handling friction. The company is PCI DSS compliant for card processing and has layered on a ChatGPT-powered shopping assistant and AI-discoverable product uploads using UCP as a gateway, alongside a WhatsApp-shared inbox that converts customer conversations into orders.

Lusuku monetizes through three streams: flexible vendor commissions on marketplace sales, tiered delivery fees (Standard USh 5,000–10,000; Expedited USh 10,000; Same-Day USh 15,000), and a Lusuku Prime subscription at USh 30,000/month for unlimited same-day delivery. Go-to-market is product-led and self-serve, with vendor onboarding via a dedicated portal and customer acquisition through mobile apps, web, WhatsApp, and a vendor seeding referral program. The company is privately held and founder-led (Matovu Medhi), with no disclosed institutional investors, funding rounds, parent entities, or revenue figures in the available source material.

Name

Lusuku

Legal name

Lusuku Fresh Services

Website

https://lusuku.ug

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

11–50 employees

Short description

Lusuku is a Kampala-based multi-vendor e-commerce marketplace (founded 2022) connecting Ugandan consumers with 500+ local restaurants, retailers, wholesalers, and healthcare providers for on-demand delivery across food, groceries, healthcare, and packages via web, mobile app, and WhatsApp.

Ownership category

akta.pro rank

Product category

Online Marketplace

NAICS

Local Messengers and Local Delivery (49221)

SIC

Retail-Catalog & Mail-Order Houses (5961)

akta.pro primary industry

Local Services & Experiences Generalist Marketplaces (CRAFAAAD)

akta.pro secondary industries

Restaurant Meal & Prepared Food Delivery (CRAFAFAB), On-Demand Grocery Delivery Marketplaces (AFAIAMAB)

Keywords

• Online marketplace
• Food delivery
• Grocery delivery
• Mobile commerce
• Vendor platform

Headquarters

HQ city

Kampala

HQ country

Uganda

HQ region

Africa

Offices1 record

Markets served

GTM type

B2C

Offering type

Digital Commerce or Content

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Vendor Commissions: Lusuku charges vendors a flexible commission on sales processed through the platform. The platform hosts 500+ active vendors including restaurants, retailers, wholesalers, and healthcare providers.
2. Delivery Fees: Three-tier delivery service: Standard (USh 5,000-10,000), Expedited (USh 10,000), and Same Day Delivery (USh 15,000). Orders delivered within 1-3 hours for same-day service.
3. Lusuku Prime Subscription: Premium subscription at USh 30,000/month offering unlimited free same-day deliveries, priority support, and exclusive member discounts.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

Lusuku operates a multi-vendor online marketplace that connects Ugandan consumers with local restaurants, retailers, wholesalers, and healthcare providers for on-demand delivery of food, groceries, retail goods, and wellness products. The platform supplies vendor onboarding tooling, real-time order tracking, multiple local payment integrations (MTN Mobile Money, Airtel Money, Visa/Mastercard, Centenary Bank), WhatsApp Business ordering, and a tiered delivery logistics service branded Lusuku Delivery.

Product overview

Lusuku is a multivendor e-commerce platform operating as a unified marketplace with integrated modules. The core Lusuku Marketplace Platform serves as the central hub connecting customers with restaurants (Food & Restaurant Delivery), retailers (Grocery Shopping), healthcare providers (Healthcare Delivery), and local vendors. Supporting modules include the AI-powered Lusuku Shopping Assistant (ChatGPT-powered conversational shopping), Vendor Dashboard (self-service vendor management portal), WhatsApp Business Integration (omnichannel customer service), Lusuku Delivery Services (multi-tier logistics with Standard, Expedited, Same-Day, and Prime options), and Bulk Vendor Payouts (MTN MoMo-integrated disbursements). The platform is accessible via web and native mobile apps for iOS and Android.

Differentiator

Problem solved

Functional benefit

Products and services

• Lusuku Marketplace Platform Multi-vendor e-commerce marketplace where Ugandan consumers browse, order, and receive delivery of food, groceries, retail goods, wholesale items, and healthcare/wellness products from local vendors; includes order management, vendor onboarding, and real-time tracking.
• Lusuku Mobile App (iOS) Native iOS application that allows Ugandan consumers to browse the Lusuku marketplace, place orders for food, groceries, retail, and healthcare products, and track deliveries from their iPhone.
• Lusuku Mobile App (Android) Native Android application that allows Ugandan consumers to browse the Lusuku marketplace, place orders for food, groceries, retail, and healthcare products, and track deliveries from their Android device.
• Lusuku Shopping Assistant Standalone ChatGPT-powered AI Shopping Assistant that enables Ugandan consumers to browse the Lusuku vendor catalog, get product recommendations, and place orders for delivery via a conversational interface.
• Lusuku Delivery Services Branded last-mile delivery service offered to Lusuku marketplace customers with tiered delivery options (Standard, Expedited, Same Day), including the Lusuku Prime subscription membership for delivery benefits.

Quantifiable outcome

• 500+ Active Vendors
• +2 more outcomes

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability3 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core and minor.

• MTN Mobile MoneycoreTechnology or IntegrationMTN Mobile Money (MoMo) is integrated as a primary payment option on the Lusuku platform, allowing customers to pay instantly using their MTN MoMo accounts. Lusuku has also integrated MTN MoMo disbursements for bulk vendor payouts, enabling trusted, structured, and scalable digital commerce. The company joined MTN's API ecosystem in April 2024 to resolve cash handling issues and improve payment accuracy.
• WhatsApp BusinesscoreTechnology or IntegrationWhatsApp Business integration allows Lusuku vendors to connect WhatsApp conversations directly to their shop operations. Customers can message vendors, get support, and convert conversations into orders. Vendor teams manage communications through a shared inbox with conversation assignment and tracking capabilities.
• Tech in AfricaminorGTM or Marketing PartnerTech in Africa published a case study article featuring Lusuku as an MTN Mobile Money integration success story, highlighting how the Ugandan SME resolved cash handling issues and improved revenue through MoMo API integration.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Bolt Food: Bolt's food delivery vertical, active in Uganda and other East African markets, offering restaurant meals on demand via a shared driver and rider network. Comparable to Lusuku's food delivery offering and consumer pricing structure in the Kampala market.
• Uber Eats: Global restaurant meal delivery platform with a presence in select East African markets. Comparable to Lusuku's core restaurant/food delivery use case, order tracking, and tiered delivery pricing, though with a much larger global technology and capital base.
• SafeBoda: Uganda-based on-demand platform originally built for boda-boda ride-hailing that has expanded into food, parcel, and merchant delivery. Directly comparable to Lusuku as a homegrown Ugandan multi-service consumer platform serving Kampala with its own rider network.
• Glovo: Multi-category on-demand delivery platform operating in select East African markets, connecting consumers to restaurants, groceries, and pharmacies via a rider network. Comparable to Lusuku's restaurant, grocery, and healthcare delivery use cases and tiered delivery-fee model.

Regional players

• Wasoko: East African B2B e-commerce and distribution platform (formerly Sokowatch) supplying SMB retailers and informal merchants with inventory via mobile ordering and same-day delivery. Comparable to Lusuku's wholesale and SMB vendor use case and the mobile-money-based checkout flow.
• Copia Global: East African last-mile distribution and e-commerce platform delivering FMCG, household goods, and pharmacy products to underserved peri-urban and rural consumers. Comparable to Lusuku's retail, wholesale, and healthcare product delivery use cases, with similar focus on mobile money and agent-led distribution.
• MarketForce: B2B retail distribution platform operating in East Africa that helps SMBs source goods, manage inventory, and accept digital payments. Comparable to Lusuku's wholesale/vendor partner focus and mobile-money-based SMB commerce model.

Others

• Eversend: Pan-African cross-border payments and remittance app built on mobile money rails including MTN MoMo. Comparable to Lusuku as a Uganda-rooted consumer fintech leveraging the same mobile money infrastructure for cross-border and merchant payment use cases.

Emerging players

• Mydawa: African online pharmacy and healthcare marketplace delivering prescription and wellness products to consumers. Comparable to Lusuku's pharmacy/healthcare delivery module and licensed-provider model, though Mydawa is Kenya-focused and healthcare-pure-play.

Broad incumbents

• Jumia: Pan-African e-commerce marketplace with a dedicated Uganda storefront selling food, electronics, fashion, and home goods, often with last-mile delivery. Directly comparable as a horizontal marketplace serving Ugandan consumers, though at a much larger scale and broader category footprint than Lusuku.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lusuku