Veterans Contact Point

What Veterans Contact Point does

Veterans Contact Point (VCP) is a UK-registered charity (Charity Number 1155953) founded in 2009 and headquartered in the Horsa Building, Nuneaton, Warwickshire, delivering free face-to-face support, advice, employment, welfare, mental health and justice-system support to UK Armed Forces veterans and their families across the Coventry, Solihull and Warwickshire sub-region. All staff from the Board of Trustees down to the Office Manager are unpaid veteran volunteers, and services are delivered through physical drop-in hubs in Nuneaton and Warwick (Pageant House), a monthly hub in Atherstone, and outreach sessions in Dordon, Polesworth, Mancetter and Coleshill, supported by a self-referral QR-code intake channel.

The core product portfolio comprises one-to-one peer support, welfare and benefits guidance, Veterans Health Checks (in partnership with George Eliot Hospital Trust), Brew & Banter social sessions, the weekly Veterans into Work programme, and the six-week "Back on the Right Foot" mental wellbeing course, delivered alongside NHS OP COURAGE mental health teams, Forces Employment Charity, Defence Medical Welfare Service, Warwickshire Police and Probation, and over 30 partner organisations. The underlying technology stack is modest: a proprietary veterans case-management database for tracking needs and status, improved in-kind by Severn Trent Services IT volunteers, supplemented by basic web and social channels.

VCP has no commercial revenue and operates on a freemium/grant-funded charity model. Income derives from restricted grants (Veterans Foundation, Armed Forces Covenant Fund Trust, Police and Crime Commissioner for Warwickshire, Provincial Grand Lodge of Warwickshire), individual donations (PayPal and QR-code donations), community fundraising, and substantial in-kind contributions including peppercorn-rent premises and a free 2018-2019 building refurbishment by Balfour Beatty and Warwickshire County Council. The charity has received the King's Award for Voluntary Service (2023) and the Defence Employer Recognition Scheme Gold Award (2025), and operates under the strategic umbrella of the CSW Armed Forces Covenant Partnership.

Name

Veterans Contact Point

Legal name

The Veterans Contact Point

Website

https://veteranscontactpoint.org.uk

Company type

Private

Founded year

2014

Operating status

Operating

Short description

Veterans Contact Point is a UK-registered charity that delivers free peer-led welfare, mental health, employment, housing and justice-system support to Armed Forces veterans and their families across Coventry, Solihull and Warwickshire, operating entirely through veteran volunteers and grant funding.

Ownership category

akta.pro rank

Product category

Veterans Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Religious, Grantmaking, Civic, Professional, and Similar Organizations (813)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Veterans Affairs & Military Family Services (BPAIAHAL)

akta.pro secondary industry

Veterans Adult Day Programs (HSABANAH)

Keywords

• Veterans peer support
• Military charity services
• Veteran welfare advice
• Community support hubs
• Veteran mental health

Headquarters

HQ city

Nuneaton

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Grant Funding: VCP receives grant funding from various military and government charitable sources including Veterans Foundation, Armed Forces Covenant Fund Trust, Police and Crime Commissioner, and Provincial Grand Lodge of Warwickshire to fund specific projects and positions.
2. Donations: The organization accepts donations through PayPal and QR code links for direct support. Community fundraising events and individual donations support operations.
3. Free Services: All services provided to veterans and their families are completely free of charge, funded entirely through grants and donations.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Veterans Contact Point (VCP) is a UK-registered military charity that delivers free, veteran-led peer support, welfare and benefits advice, housing guidance, employment assistance, mental health referrals, and community engagement to UK Armed Forces veterans, their families, and dependants in the Coventry, Solihull, and Warwickshire area. Operating from physical hub locations in Nuneaton and Warwick, VCP connects beneficiaries to a network of over 30 partner organisations including NHS OP COURAGE, SSAFA, Combat Stress, and local authorities.

Product overview

Veterans Contact Point is a charity run by veterans for veterans, offering a portfolio of support services centered around peer-to-peer support. The core offerings include one-to-one Peer Support Services, Veterans Health Checks (in partnership with NHS and local healthcare providers), Welfare and Benefits Support, Brew & Banter Sessions (informal drop-in gatherings), Veterans into Work Program, and the Back on the Right Foot mental wellbeing course. Digital services include a Self-Referral QR Code System. The organization operates from two hubs in Warwickshire (Nuneaton and Warwick) and partners with the Defence Medical Welfare Service on the Thrive Together Midlands Program. All services are delivered by veteran volunteers.

Differentiator

Problem solved

Functional benefit

Products and services

• Peer Support Services
• Veterans Health Checks
• Welfare and Benefits Support
• Brew & Banter Sessions
• Veterans into Work Program
• Back on the Right Foot Course
• Thrive Together Midlands Program

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

18 partnerships are on record, tiered core and minor.

• Warwickshire County CouncilcoreStrategic or Co-development Partner · 27 February 2014Long-term strategic partner providing the Horsa Building at peppercorn rent under the Armed Forces Community Covenant. Provides building refurbishment support, funding for projects, and chairs the CSW Armed Forces Covenant Partnership.
• Balfour BeattycoreStrategic or Co-development Partner · 27 February 2014Completed major building refurbishment (2018-2019) as part of 'Giving Back' project. Provided free complete internal refurbishment including roof replacement, rewiring, new kitchen, training room, and accessibility improvements. Raised £23,795 through fundraising golf event.
• SSAFA Warwickshire & Coventry BranchcoreStrategic or Co-development PartnerFounding partner from 2009 Probation Services Partnership. Continues to deliver interventions from VCP locations and collaborate on veteran support programs.
• The Royal British LegioncoreStrategic or Co-development PartnerFounding partner and ongoing collaborator in supporting veterans across the region. Works together on remembrance events and community support.
• OP COURAGE (Coventry & Warwickshire Partnership NHS Trust)coreStrategic or Co-development PartnerNHS Mental Health Teams deliver veteran-specific mental health services including TILS/HIS/CTS from VCP locations. Provides psychological assessments, PTSD diagnosis, and ongoing mental health support.
• Veterans UKcoreStrategic or Co-development PartnerGovernment body that VCP refers veterans to for investigating potential compensation for injuries sustained during military service.
• Combat StresscoreStrategic or Co-development PartnerNational military charity providing specialist treatment and support for veterans' mental health. HRH Prince Charles is patron since 2003.
• Defence Medical Welfare Service (DMWS)coreStrategic or Co-development PartnerVCP is delivery partner on DMWS Armed Forces Covenant Fund Trust Project - Thrive Together Midlands. DMWS supports VCP to improve access to essential services for vulnerable veterans, families and carers.
• George Eliot Hospital TrustcoreStrategic or Co-development PartnerPartner in Veterans Health Checks project providing free health checks for veterans in partnership with VCP and GP practices.
• Severn Trent ServicesminorStrategic or Co-development PartnerIT volunteer Aaron Morgan spent a week at VCP improving their veterans database system. Severn Trent pays employees 2 days per year to volunteer and add value to communities they serve.
• Ubique Partnerships LtdcoreStrategic or Co-development PartnerWorked with VCP to achieve registered military charity status in 2014. Delivered Remember Veterans CJS Project providing Helpline, Referral System and Peer Support for CSW area.
• West Mercia Women's AidminorStrategic or Co-development PartnerVCP hosted Penelope Project training session. Collaboration on supporting female veterans and families experiencing domestic abuse or in need of specialized support.
• Warwickshire PolicecoreStrategic or Co-development PartnerOngoing partnership including Police & Crime Commissioner award 2025-2026. PC Scott Caswell serves as Armed Forces Champion and conducts fundraising challenges for VCP.
• Forces Employment CharitycoreStrategic or Co-development PartnerDelivers Families Programme from VCP location, supporting employment opportunities for veterans and their family members.
• YSS LtdcoreStrategic or Co-development PartnerPartnered with VCP and Ubique Partnerships to deliver The Remember Veterans CJS Project in 2016.
• Warwickshire Probation ServicecoreStrategic or Co-development PartnerOriginal founding partner from 2009. Initial meetings held at Warwickshire Justice Centre in Nuneaton as safe place for veterans working with probation.
• Warwick District CouncilcoreStrategic or Co-development PartnerProvided Pageant House location for South Warwickshire Hub at peppercorn rent. Supports Armed Forces Covenant activities in the region.
• Veterans GatewaycoreChannel Partner/ Reseller/ DistributorNational gateway for veterans seeking support. VCP is connected as local provider for Coventry, Warwickshire & Solihull area.

Scale indicators2 records

Recent moves4 records

Expansion highlights5 records

Broad incumbents

• Help for Heroes: Help for Heroes provides comprehensive recovery and welfare support to wounded, injured, and sick UK veterans and their families. While it operates nationally with sports-recovery and clinical programmes, its mission of veteran welfare and family support directly overlaps with VCP's core service mix.
• The Royal British Legion: The Royal British Legion is the UK's largest military charity, providing welfare, housing, employment, and remembrance support across the entire UK veteran population. It is a founding partner of VCP and serves an overlapping beneficiary base, but operates at far greater national scale with a much broader service portfolio.
• Royal British Legion Industries (RBLI): RBLI provides housing, employment, and welfare support to vulnerable UK veterans and their families, including those in the criminal justice system. Its welfare and employment programmes are directly comparable to VCP's Veterans into Work service and Remember Veterans CJS Project.

Direct peers

• Combat Stress: Combat Stress is the UK's leading specialist mental health charity for veterans, providing clinical treatment for PTSD and related conditions. VCP refers veterans to Combat Stress and partners on mental health pathways, making it a directly comparable peer in the veteran mental-health support mission.
• Walking With The Wounded: Walking With The Wounded supports vulnerable veterans, particularly those with mental health challenges, through employment, mental health, and care programmes. It is comparable to VCP in its holistic veteran-support approach and partnership-based delivery model.
• Veterans Aid: Veterans Aid is a London-based charity providing immediate crisis intervention, housing, and welfare support to veterans in need. Its service mix (housing, welfare, mental health, advocacy) is directly comparable to VCP's, though it operates in a different UK region.
• SSAFA: SSAFA is the UK's oldest national military charity, providing welfare, mental health, and family support to serving personnel, veterans, and their families. VCP's services are directly comparable in mission and beneficiary cohort, and SSAFA is in fact a founding partner of VCP and continues to deliver interventions from VCP locations.
• Blesma: Blesma supports limbless and wounded UK veterans with welfare, advocacy, and rehabilitation services. While more specialised in physical injury, Blesma shares VCP's veteran-only, peer-led, welfare-advice service model and overlaps with VCP's beneficiary cohort.
• Defence Medical Welfare Service (DMWS): DMWS is a military charity providing medical welfare support to serving personnel, veterans, and their families across the UK. VCP is a delivery partner on DMWS's Armed Forces Covenant Fund Trust 'Thrive Together Midlands' project, indicating close operational alignment and overlapping mission.
• Forces Employment Charity: Forces Employment Charity (formerly RFEA) provides employment, training, and career support to UK veterans and their families. VCP is a delivery partner with Forces Employment Charity (Families Programme delivered from VCP locations), and the organisations serve the same beneficiary cohort with overlapping welfare and employment services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/veteransCP
• YouTubeyoutube.com/@veteranscontactpoint
• Facebookfacebook.com/veteranscontactpoint

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Veterans Contact Point